AppleCare+ Service Plan Terms and Conditions

Applicable Products

• AppleCare+ for Apple TV
• AppleCare+ for Apple Watch
• AppleCare+ for Headphones
• AppleCare+ for iPad
• AppleCare+ for iPhone
• AppleCare+ for iPod

How Consumer Rights Affect this Plan

The benefits conferred by this Plan are in addition to all rights and remedies provided under consumer protection laws and regulations. This Plan shall not prejudice the rights granted by applicable consumer law, including the right to receive remedies under statutory warranty law and to seek damages in the event of the non-performance by Apple of any of its contractual obligations.

1. The Plan

This contract (the “Plan”) governs the services provided by Apple under the above plans and includes the terms in this document, your Plan Confirmation (“Plan Confirmation”), and the original sales receipt for your Plan. Your Plan Confirmation will be provided to you at the time of purchase or sent to you automatically thereafter. If you purchased your Plan from Apple, you may obtain a copy of your Plan Confirmation by going to mysupport.apple.com/products.

Benefits under this Plan are additional to your rights under applicable laws, the manufacturer's hardware warranty, and any complimentary technical support. The terms of the Plan apply the same whether for a fixed term of coverage (“Fixed-Term Plan”), or for a monthly recurring term of coverage (“Monthly Plan”), except where otherwise noted. Your Plan may be paid by you or a third party who finances your Plan (a “Payment Plan Provider”).

The Plan covers the following equipment (collectively, the “Covered Equipment”): (i) the AirPods, Apple TV, Apple Watch (including the one Apple-branded strap or Nike Sport strap supplied in the same box as your covered Apple Watch), Beats device, iPad (including one Apple Pencil, and/or one Apple Pencil Pro, and/or an Apple-branded iPad keyboard to be used with your covered iPad referred to as “iPad Input Devices”), iPhone, or iPod listed on your Plan Confirmation (“Covered Device”), and (ii) the accessories contained inside the original packaging of your Covered Device. The Covered Equipment must have been purchased or leased as new from Apple or an Apple Authorized Reseller. Where legal ownership of the Covered Equipment has been transferred to you, the Plan must have been transferred to you pursuant to Section 10. Covered Equipment includes any replacement product provided to you by Apple under Section 3 of this Plan, including an iPad Input Device used with your covered iPad.

This Plan is intended to and does only apply to your Covered Equipment. This Plan is not for your commercial use and may not be used by you in furtherance of any financial gain including, but not limited to, seeking service for devices owned by others and which are not covered by this Plan. For the avoidance of doubt, other than as provided under Section 10 of this Plan for transfers of Fixed-Term Plans, you may not sell, transfer, subcontract, delegate, or assign any of your rights under this Plan. Apple has the right to monitor your service requests to ensure compliance. Violation of this provision may void this Plan.

2. Plan Term and Renewal

Plan coverage begins when you purchase the Plan and continues, unless cancelled, through the date specified in your Plan Confirmation (the “Plan Term”).

For Monthly Plans, your Plan Term is one (1) month. Monthly Plans will automatically renew each month unless cancelled as set forth in the “Cancellation” Section 9 below. In the event that Apple is no longer able to service your Covered Equipment due to the unavailability of service parts, Apple will provide you with thirty (30) days' prior written notice of cancellation, or as otherwise required by law.

For Fixed-Term Plans, your Plan Term is fixed as set forth on your Plan Confirmation. Apple is not obligated to renew your Fixed-Term Plan. If Apple does offer to renew, Apple will determine the price and terms.

For Monthly Plans and any Fixed-Term Plan paid in installments (if available), you agree to have the credit card, debit card, or other authorized payment source such as Apple Pay (the “Payment Source”) used for your initial Plan purchase to be kept on file to be automatically charged in advance of the first day of each renewal or installment period following your initial purchase so as to renew your Plan, unless cancelled. If your Payment Source cannot be charged for any reason, and you have not otherwise made the appropriate renewal or installment payment on time, your Plan coverage will cease from the due date. Apple has the right, but not the obligation, to accept any late payment and allow your Plan to continue from the date of late payment. For Monthly Plans only, if the price of your Monthly Plan is subject to change upon renewal, you will be notified in advance of any price increase, in accordance with Section 11 of this Plan.

You can find the price of the Monthly or Fixed-Term Plan on the original sales receipt as provided by Apple or another seller from whom you have purchased your Plan (an “Apple Authorized Reseller”), or your Payment Plan Provider.

3. What is Covered?

3.1 Hardware Services for Defects or Consumed Battery (“Hardware Service”)

Hardware Service is provided if during the Plan Term you submit a valid claim by notifying Apple that a defect in materials and workmanship has arisen in the Covered Equipment or, in relation to Covered Equipment which uses an integrated rechargeable battery, that the capacity of the Covered Device's battery to hold an electrical charge is less than eighty percent (80%) of its original specifications. See Section 3.3 for Hardware Service fulfillment details.

Exclusions to Hardware Service coverage under this Plan apply as described in Section 4.

3.2 Services for Accidental Damage from Handling (“ADH Service”)

ADH Service is provided if during the Plan Term you submit a valid claim by notifying Apple that the Covered Device has failed due to accidental damage from handling resulting from an unexpected and unintentional external event (for example, drops and damage caused by liquid contact) (“ADH”). The damage must affect the functionality of your Covered Device. See Section 3.3 for ADH Service fulfillment details.

Exclusions to ADH Service coverage under this Plan apply as described in Section 4.

3.3 Fulfillment of Hardware Coverage and ADH Services

If during the Plan Term you submit a valid claim for Hardware Service or a valid claim for ADH Service, Apple will, at its discretion, either: (i) repair the defect using new parts or previously used genuine Apple parts that have been tested and pass Apple functional requirements, or (ii) exchange the Covered Equipment with a replacement product that is new or comprised of new and/or previously used genuine Apple parts that have been tested and pass Apple functional requirements.

If repair or replacement under (i) and (ii) are not possible or available, Apple will reimburse you with Apple store credit, an Apple gift card, or cash in the amount equal to Apple's current retail price for the Covered Device (or, if Apple does not currently sell the Covered Device model, the retail price at which Apple last sold the Covered Device model), or the amount paid for the Covered Device as shown on the original proof of purchase, whichever is greater. In the event a reimbursement is made, the original Covered Device will become Apple's property, and your Plan will automatically cancel as you are no longer in possession of the Covered Device.

Service for ADH is subject to your payment of the service fee described below. Each ADH Service you receive is a “Service Event,” subject to the service fees described below.

If Apple exchanges the Covered Device, all replacement products provided under this Plan will have the same or substantially similar features (e.g., a different model, or the same model in a different color, with the same or enhanced technological features or capabilities) as the original Covered Device, or at Apple's option, the replacement product will be the same or more recent model but with different technological or functional features or capabilities as the original Covered Device. If Apple exchanges the Covered Device, the original product becomes Apple's property and the replacement product is your property with coverage effective for the remainder of the Plan Term. For any Covered Device, replacement accessories other than Apple Watch straps (e.g., AirPods Max cushions, etc.) may differ in material and color, subject to availability. For covered Apple Watch straps, regardless of the strap that was supplied in the same box as the covered Apple Watch, your replacement strap will be an Apple-branded strap in a style, material, and color that is subject to Apple's discretion.

Apple may use devices or replacement parts for service that are sourced from a country that is different from the country from which the Covered Device or original parts were sourced.

Exclusions apply as described below.

3.4 Service Fees and Service Events

Each time you receive services for ADH is a “Service Event,” subject to the Service Event fees described below. You are eligible to receive unlimited Service Events for your Covered Device while the Plan is active, up to the date the Plan is cancelled or otherwise terminated. Requests for Service Events submitted and received by Apple after the Plan has been cancelled or terminated will not be covered by the Plan.

Important: Please refer to Section 4 for exclusions on provision of ADH Service.

The following service fees apply to each Service Event:

*Fees do not include applicable taxes payable by you.

ADH Service for an iPad Input Device will count as a separate Service Event from ADH Service of your iPad subject to a separate Service Event fee, even if both your iPad and an iPad Input Device are damaged at the same time. ADH Service for iPad Input Devices is limited to one iPad Input Device and/or the replacement iPad Input Device provided to you by Apple under Section 3 of this Plan that is used with your covered iPad.

For all iPad Screen-Only Damage claims, the iPad Screen-Only Damage Service Event fee specified above will apply to the ADH Service. The Covered Device must have no additional damage other than to the screen, including, but not limited to, a bent or dented enclosure, that would prevent Apple from replacing the screen on the Covered Device. Covered Devices with additional damage will be charged as iPad Other Accidental Damage for the ADH Service and subject to the iPad Other Accidental Damage Service Event fee specified in the table above.

If you elect to use Express Replacement Service (“ERS”) for an iPad Screen-Only Damage claim, your claim will be charged as iPad Other Accidental Damage and subject to the iPad Other Accidental Damage Service Event fee specified in the table above.

iPad Screen-Only Damage repairs and Service Event fees are only applicable to specific iPad models as specified in the table above.

For iPhone Screen-Only or Back Glass-Only Damage Service Events, either the iPhone Screen-Only or Back Glass-Only Damage Service Event fee will apply to each Service Event. The Covered Device must have no additional damage other than to the screen or back glass, including, but not limited to, a bent or dented enclosure, that would prevent Apple from replacing either the screen or back glass on the Covered Device. Covered Devices with additional damage will be charged as iPhone Other Accidental Damage.

For an iPhone Screen-Only and Back Glass-Only Damage Service Events, both the iPhone Screen-Only and Back Glass-Only Service Event fees will apply to each Service Event. The Covered Device must have no additional damage other than to the screen and back glass, including, but not limited to, a bent or dented enclosure, that would prevent Apple from replacing the screen and back glass on the Covered Device. Covered Devices with additional damage will be charged as iPhone Other Accidental Damage.

If available, and if you elect to use Express Replacement Service (“ERS”) for an iPhone Screen-Only, iPhone Back Glass-Only, or iPhone Screen-Only and Back Glass-Only Accidental Damage claim, your claim will be charged the iPhone Other Accidental Damage Service Event fee.

Back Glass-Only Damage repairs are not available on devices other than iPhones. Back Glass-Only Damage repair is not available on iPhone SE and iPhone models released prior to iPhone 12.

Please note that if you seek service under this Plan in a country other than the Kingdom of Saudi Arabia, the service fee or local equivalent fee may need to be paid in that country's currency and at that country's applicable rate. For further details, please visit apple.com/legal/sales-support/applecare/applecareplus/ and select the appropriate device and location in which you seek service to view the applicable terms and fees.

3.5 Technical Support

During the Plan Term, Apple will provide you with priority access to telephone and web-based technical support for Covered Equipment (“Technical Support”). Technical Support may include assistance with installation, launch, configuration, troubleshooting, and recovery (excluding data recovery), including storing, retrieving, and managing files; interpreting system error messages; and determining when Hardware Service is required or ADH coverage may be applicable. Apple will provide support for the then-current version of the supported software, and the prior Major Release. For purposes of this section, the term “Major Release” means a significant version of software that is commercially released by Apple in a release number format such as “1.0” or “2.0” and which is not in beta or pre-release form.

Apple Technical Support is limited to the following: (i) the Covered Equipment, (ii) the Apple-branded Operating System ("OS”) and Apple- or Beats-branded software applications that are pre-installed on or designed to operate with the Covered Equipment ("Consumer Software”), and (iii) connectivity issues between the Covered Equipment, a laptop or desktop computer, a compatible television, or other compatible wireless device that meets the Covered Equipment's connectivity specifications and runs an operating system supported by the Covered Equipment.

Exclusions apply as described below.

4. What is not Covered?

4.1 Hardware Service and ADH Service

Apple may restrict Hardware Service and ADH Service to the country where the Covered Equipment was originally purchased.

Apple will not provide Hardware Services or ADH Services in the following circumstances:

• to protect against normal wear and tear, or to repair cosmetic damage not affecting the functionality of the Covered Equipment;
• to conduct preventative maintenance;
• to replace Covered Equipment that is lost or stolen;
• to repair damage caused by reckless, abusive, willful or intentional conduct, or any use of the Covered Equipment in a manner not normal or intended by Apple;
• to install, remove, or dispose of the Covered Equipment or the equipment provided to you while the Covered Equipment is being serviced;
• to repair damage caused by a product that is not Covered Equipment, including third-party parts or accessories used with the Covered Equipment;
• to repair any damage to Covered Equipment (regardless of the cause) if the Covered Equipment has been opened, serviced, modified, or altered by anyone other than Apple or an authorized representative of Apple;
• to repair pre-existing conditions of the Covered Equipment if you purchased the Plan after you purchased the Covered Equipment;
• to repair any damage to Covered Equipment with a serial number that has been altered, defaced, or removed;
• to repair damages caused by fire, earthquake, or other external causes;
• to repair damage to any Apple Watch strap which is not Covered Equipment;
• the loss of, loss of use of, damage to, corruption of, inability to access, or inability to manipulate any electronic hardware or software, or components thereof, that are used to store, process, access, transmit, or receive information within Covered Equipment as a result of any cause or loss other than covered losses specifically stated in this Plan, including any unauthorized access or unauthorized use of such system, a denial of service attack, or receipt or transmission of malicious code; or
• the loss of, loss of use of, damage to, corruption of, inability to access, or inability to manipulate any electronic data stored within Covered Equipment, including any such loss caused by unauthorized access or unauthorized use of such data, a denial of service attack, or receipt or transmission of malicious code.

Installation of third-party parts may affect your coverage. As a condition of receiving Hardware or ADH Services, all Covered Equipment must be returned to Apple in its entirety, including all original parts or Apple-authorized replacement components.

4.2 Technical Support

Apple will not provide Technical Support in the following circumstances:

• for use of the OS and Consumer Software as server-based applications;
• for issues that could be resolved by upgrading software to the then-current version;
• for third-party products or their effects on or interactions with the Covered Equipment;
• for your use of a computer or OS that is not related to Consumer Software or to connectivity issues with the Covered Equipment;
• for software other than the Consumer Software;
• for any Consumer Software designated as “beta,” “pre-release,” “preview,” or similar designation;
• for damage to, or loss of, any software or data that was residing or recorded on the Covered Equipment (note: the Plan does not cover the recovery or reinstallation of software programs and user data);
• the loss of, loss of use of, damage to, corruption of, inability to access, or inability to manipulate any electronic hardware or software, or components thereof, that are used to store, process, access, transmit, or receive information within Covered Equipment as a result of any cause or loss other than covered losses specifically stated in this Plan, including any unauthorized access or unauthorized use of such system, a denial of service attack, or receipt or transmission of malicious code; or
• the loss of, loss of use of, damage to, corruption of, inability to access, or inability to manipulate any electronic data stored within Covered Equipment, including any such loss caused by unauthorized access or unauthorized use of such data, a denial of service attack, or receipt or transmission of malicious code.

5. How to Obtain Service and Support

You may obtain service or Technical Support by calling Apple at 800844 9724 (STC) or 800850 0032 (Zain and Mobily), or by accessing support.apple.com/en-sa. You must provide the Plan Agreement Number or Covered Device serial number. You must also, upon request, present your Plan Confirmation, and the original sales receipt for your Covered Device and your Plan.

6. Service Options

Apple may change the method by which Apple provides repair or replacement service to you, and your Covered Equipment's eligibility to receive a particular method of service.

Service will be limited to the options available in the country where you request service. Service options, parts availability, and response times may vary. If service is not available for the Covered Equipment in a country that is not the country of purchase, you may be responsible for shipping and handling charges to facilitate service in a country where service is available. If you seek service in a country that is not the country of purchase, you must comply with all applicable import and export laws and regulations and be responsible for all custom duties, V.A.T., and other associated taxes and charges. For international service, Apple may repair or exchange products and parts with comparable products and parts that comply with local standards.

Apple will provide Hardware or ADH Service to you through one or more of these options:

• Carry-in service. Carry-in service is available for most Covered Equipment. Return the Covered Equipment to an Apple-owned retail store location or to a service provider authorized by Apple that offers carry-in service. Service will be performed for you at the store, or the store may send the Covered Equipment to an Apple repair service (“ARS”) site for service. You must promptly retrieve the Covered Equipment.
• Mail-in service. Direct mail-in service is available for most Covered Equipment. If Apple determines that your Covered Equipment is eligible for mail-in service, Apple will send you prepaid waybills (and, if needed, packaging material). You must ship the Covered Equipment to an ARS site in accordance with Apple's instructions. Once service is complete, the ARS site will return the Covered Equipment to you. Apple will pay for shipping to and from your location if you follow all instructions.
• Express Replacement Service (“ERS”) or do-it-yourself (“DIY”) parts service. ERS is available for certain Covered Equipment. DIY parts service is available for many Covered Equipment. This allows you to service your own Covered Equipment. If Apple requires return of the replaced device or part, Apple may require a credit card authorization to serve as security for the retail price of the replacement device or part and applicable shipping costs until you return the replaced device as instructed, and if you are not able to provide credit card authorization, service may not be available to you, in which case Apple will offer an alternative arrangement for service. If you fail to return the replaced device or part as instructed or return a replaced device or part that is ineligible for service, Apple will charge the credit card for the authorized amount. If Apple does not require return of the replaced device or part, Apple will ship you free of charge a replacement device or part accompanied by any applicable instructions or requirements for disposal of the replaced device or part. Apple is not responsible for any labor costs you incur in respect to ERS or DIY parts service.

You may elect to use ERS for iPhone Screen-Only, iPhone Back Glass-Only, or iPhone Screen and Back Glass Damage ADH Service Events, but these services are subject to the iPhone Other Accidental Damage Service Event fee set out in the table in Section 3.4, as a replacement item of Covered Equipment will be provided to you.

You may elect to use ERS for iPad Screen-Only Damage claims, but these will be subject to the iPad Other Accidental Damage (iPad Air 11" (M3, M2), iPad Air 13" (M3, M2), iPad Pro 11" (M4), iPad Pro 13" (M4), iPad (A16), iPad mini (A17 Pro)) Service Event fee specified in Section 3.4, as a replacement item of Covered Equipment will be provided to you.

ERS is not available for iPod.

7. Your Responsibilities

To receive service or support under the Plan, you agree to (i) provide your Plan Agreement Number and a copy of your Plan's original proof of purchase, (ii) provide information about the symptoms and causes of the issues with the Covered Equipment, (iii) respond to requests for information needed to diagnose or service the Covered Equipment, (iv) follow instructions Apple gives you, (v) update software to currently published releases prior to seeking service, and (vi) back up software and data residing on the Covered Equipment.

DURING HARDWARE SERVICE, APPLE WILL DELETE THE CONTENTS OF THE COVERED EQUIPMENT AND REFORMAT THE STORAGE MEDIA. Apple will return your Covered Equipment or provide a replacement as the Covered Equipment was originally configured, subject to applicable updates. Apple may install OS updates as part of Hardware Service that will prevent the Covered Equipment from reverting to an earlier version of the OS. Third-party applications installed on the Covered Equipment may not be compatible or work with the Covered Equipment as a result of the OS update. You will be responsible for reinstalling all other software programs, data, and passwords.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, APPLE AND ITS EMPLOYEES AND AGENTS WILL UNDER NO CIRCUMSTANCES BE LIABLE TO YOU OR ANY SUBSEQUENT OWNER OF THE COVERED EQUIPMENT FOR ANY INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, THE COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA OR THE FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA, ANY LOSS OF BUSINESS, PROFITS, REVENUE OR ANTICIPATED SAVINGS, RESULTING FROM APPLE'S OBLIGATIONS UNDER THIS PLAN. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE LIMIT OF APPLE AND ITS EMPLOYEES' AND AGENTS' LIABILITY TO YOU AND ANY SUBSEQUENT OWNER ARISING UNDER THE PLAN SHALL NOT EXCEED THE ORIGINAL PRICE PAID FOR THE PLAN. APPLE SPECIFICALLY DOES NOT WARRANT THAT (i) IT WILL BE ABLE TO REPAIR OR REPLACE THE COVERED EQUIPMENT WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA, (ii) IT WILL MAINTAIN THE CONFIDENTIALITY OF DATA, OR (iii) THE OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE.

THE BENEFITS CONFERRED BY THIS PLAN ARE IN ADDITION TO ANY RIGHTS AND REMEDIES PROVIDED UNDER CONSUMER LAWS AND REGULATIONS. TO THE EXTENT THAT LIABILITY UNDER SUCH LAWS AND REGULATIONS MAY BE LIMITED, APPLE'S LIABILITY IS LIMITED, AT ITS SOLE OPTION, TO REPLACEMENT OR REPAIR OF THE COVERED EQUIPMENT OR SUPPLY OF THE SERVICE. SOME STATES OR PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SOME OR ALL OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

9. Cancellation

9.1 Your Cancellation Rights

Regardless of your method of purchase, you may cancel this Plan at any time for any reason and may be entitled to a refund as described below.

9.2 How to Cancel

• Cancellation with Return of Covered Equipment: To cancel a Plan with the return of your Covered Device, as permitted by the original sales channel's return policy, you must return your Covered Device through the original sales channel (whether an Apple Authorized Reseller or Apple). If you purchased the Covered Device from an Apple Authorized Reseller, you may need to contact Apple as stated below to cancel your Plan. You (or your Payment Plan Provider) will receive a full Plan refund.
• Cancellation of Plans Purchased from Apple Authorized Resellers:
  • If you purchased a Fixed-Term Plan from an Apple Authorized Reseller and cancel within thirty (30) days of purchase of the Plan, you may need to cancel the Plan via the Apple Authorized Reseller.
  • If you purchased a Fixed-Term Plan from an Apple Authorized Reseller and cancel more than thirty (30) days after purchase of the Plan, you may:
    • Call Apple at 800844 9724 (STC) or 800850 0032 (Zain and Mobily); or
    • Send written notice to Apple Customer Support, Hollyhill Industrial Estate, Hollyhill, Cork, Republic of Ireland. You must provide your Covered Device's serial number, your Plan Agreement Number, a copy of the Plan's original proof of purchase, and your contact information with your notice.
  • If you purchased a Monthly Plan from an Apple Authorized Reseller, contact that Apple Authorized Reseller to cancel your Plan.
• Cancellation of Monthly Plans Purchased from Apple: To cancel a Monthly Plan, effective immediately:
  • Call Apple at 800844 9724 (STC) or 800850 0032 (Zain and Mobily); or
  • Send written notice to Apple Customer Support, Hollyhill Industrial Estate, Hollyhill, Cork, Republic of Ireland. You must provide your Covered Device's serial number, your Plan Agreement Number, a copy of the Plan's original proof of purchase, and your contact information with your notice.
  • You may turn off your next Monthly Plan renewal through (i) your billing platform, or if available, (ii) through the account settings on your Covered Device, in which case cancellation will be deferred until midnight on the last day of the month for which your monthly payment was paid. Your Monthly Plan will remain active until the end of that month at which point it will be cancelled and no cancellation refund will be provided.
  Your failure to timely and fully make any monthly payment will be deemed an expression of your intent to cancel your Plan and no cancellation refund will be provided.
• Cancellation of Fixed-Term Plans Purchased from Apple: To cancel a Fixed-Term Plan that you purchased from Apple, you may:
  • If available and only if the Fixed-Term Plan was purchased from Apple, follow the steps in the Apple Support app, which can be downloaded through the App Store. If you do not see your Plan when you try to cancel it, you may need to finish setting up your Apple Account. For further assistance, please refer to support.apple.com/HT202704;
  • If available and only if the Fixed-Term Plan was purchased from Apple, go to getsupport.apple.com/products, select "Hardware Coverage” and “Cancel an AppleCare Plan,” and follow the instructions;
  • Call Apple at 800844 9724 (STC) or 800850 0032 (Zain and Mobily); or
  • Send written notice to Apple Customer Support, Hollyhill Industrial Estate, Hollyhill, Cork, Republic of Ireland. You must provide your Covered Device's serial number, your Plan Agreement Number, a copy of the Plan's original proof of purchase, and your contact information with your notice.

9.3 Refunds for Monthly Plans

If you cancel this Monthly Plan, not in connection with the return of your Covered Equipment, you may be entitled to a refund which will be calculated on the following basis:

• If you cancel this Plan within fourteen (14) days of your Plan's purchase date, you will receive a full refund less the value of any service provided to you under this Plan.
• If you cancel this Plan more than fourteen (14) days after your purchase of this Plan, you will receive a pro rata refund based on the percentage of unexpired time remaining on your Monthly Plan term less the value of any service provided to you under the Plan.

As set forth above, if you turn off your next Monthly Plan renewal, cancellation will be deferred until midnight on the last day of the month for which your last monthly payment was paid. Your Monthly Plan will remain active until the end of that month at which point it will be cancelled and no cancellation refund will be provided.

9.4 Refunds for Fixed-Term Plans

Unless local law provides otherwise, cancellation refunds for Fixed-Term Plans will be provided as follows:

• If you cancel this Plan within thirty (30) days of the Plan's purchase date, you will receive a full refund less the value of any service provided under the Plan.
• If you cancel this Plan more than thirty (30) days after your receipt of this Plan, you will receive a pro rata refund of the original purchase price. The pro rata refund is based on the percentage of unexpired Plan Term from the Plan's date of purchase, less the value of any service provided to you under the Plan.

If your Fixed-Term Plan is financed through a Payment Plan Provider, contact your Payment Plan Provider to cancel your Plan. Apple may return any refund owed to the Payment Plan Provider who paid Apple for your Plan.

9.5 Apple's Cancellation Rights

If your Payment Source cannot be charged for any reason for amounts due, including for any Monthly Plan renewal payment or installment payment owed by you, and you have not otherwise made the appropriate payment by the due date or any applicable renewal date, your Plan may be cancelled for nonpayment and your Plan coverage will cease from the due date or renewal date.

Additionally, unless applicable local law provides otherwise, Apple may cancel this Plan for fraud or material misrepresentation, or if service parts for the Covered Equipment are not available, upon thirty (30) days' prior written notice. If local law permits and Apple cancels this Plan for the unavailability of service parts, you will receive a pro rata refund for the Plan's unexpired term.

9.6 Effect of Cancellation

Upon the effective date of your cancellation, Apple's future obligations under this Plan to you are fully extinguished.

10. Transfer of Plan

You may make a one-time permanent transfer of all of your rights under the Plan to another party, provided that: (i) you transfer to the other party the original proof of purchase, the Plan Confirmation, the Plan's printed materials and this service contract; (ii) you notify Apple of the transfer by sending notice of transfer to Apple Customer Support, Hollyhill Industrial Estate, Hollyhill, Cork, Republic of Ireland, and (iii) the other party accepts the terms of this service contract. Additionally, with regard to Monthly Plans, including if you financed the purchase of your Plan, the transferee must assume and comply with all payment obligations of the transferor, and any failure to do so by a transferee shall immediately trigger the cancellation provisions applicable to Monthly Plans, as described in Section 9. When notifying Apple of the transfer, you must provide the Plan Agreement Number, the serial number of the Covered Equipment, and the name, address, telephone number, and email address of the new owner.

11. Plan Changes

The Plan terms and conditions originally issued to you will remain in effect for the duration of your Plan Term and each Monthly Plan renewal, if applicable, unless Apple notifies you of revised Plan terms and conditions.

Unless local law provides otherwise, Apple may, at any time, revise any of the terms and conditions of this Plan, including the price and applicable service fees, upon thirty (30) days' written notice to you, or any longer if required by law (“Notice Period”). Such notice will be provided in a separate writing or email, or by other reasonable method.

If you do not agree to the revised Plan terms and conditions, you may cancel the Plan without penalty. If you do not cancel the Plan within the Notice Period, your continued payment of monthly or other installment charges (if applicable) or request for service under the Plan after receiving notice of a change in your Plan terms and conditions, including with respect to a change in price or service fees, will be deemed consent by you to be bound by such revised Plan terms and conditions. In any event, you may cancel the Plan at any time in accordance with Section 9. If Apple adopts any revision to this Plan that would broaden your coverage without additional cost or any increase in service fees, the broadened coverage will immediately apply to this Plan.

12. General Terms

• Apple may subcontract or assign performance of its obligations to third parties but shall not be relieved of its obligations to you in doing so.
• Apple is not responsible for any failures or delays in performing under the Plan that are due to events outside of Apple's reasonable control.
• You are not required to perform preventative maintenance on the Covered Equipment to receive service under the Plan.
• This Plan is offered and valid only in the Kingdom of Saudi Arabia and is not available where prohibited by law. This Plan is not offered to persons who have not reached the age of majority.
• In carrying out its obligations Apple may, at its discretion and solely for the purposes of monitoring the quality of Apple's response, record part or all of the calls between you and Apple.
• You agree that any information or data disclosed to Apple under this Plan is not confidential or proprietary to you. Furthermore, you agree that Apple may collect and process data on your behalf when it provides any service. This may include transferring your data to affiliated companies or service providers in accordance with the Apple Customer Privacy Policy.
• Apple has security measures, which should protect your data against unauthorized access or disclosure as well as unlawful destruction.
• You understand and agree that by purchasing the Plan, Apple will use, process, transfer, and protect your information in accordance with Apple Customer Privacy Policy available at apple.com/legal/privacy. Without prejudice to the foregoing, you agree that Apple, its affiliates or service providers may use and process your name, device serial number, contact information, repair history, and other personal information we, our affiliates or service providers collect or generate in relation to your Plan, for the purposes of: (i) providing and administering the services under the Plan and performing this contract; (ii) ensuring service quality; and (iii) communicating with you regarding your Plan, related financial transactions, and services and support provided under this contract. For such purposes, you agree that this may include the transfer of your personal information between Apple, its affiliates, and service providers. If you have any questions regarding the processing of your personal data, contact Apple through the telephone numbers provided, or at apple.com/legal/privacy/contact. If you wish to have access to the information that Apple holds concerning you, or if you want to make changes, access account.apple.com to update your personal contact preferences, or you may contact Apple at apple.com/privacy/contact.
• The terms of the Plan, including the original sales receipt of the Plan and the Plan Confirmation, shall prevail over any conflicting, additional, or other terms of any purchase order or other document, and constitute your and Apple's entire understanding with respect to the Plan.
• Apple is not obligated to renew this Plan. If Apple does offer to renew this Plan, Apple will determine the price and terms.
• There is no informal dispute settlement process available under this Plan.
• As used in this Plan, “Apple” is Apple Saudi Arabia LLC, a limited liability company registered in Riyadh, Saudi Arabia with its registered office at Level 30, Faisaliah Tower, King Fahed Highway, Olayah District, P.O. Box 54995, Riyadh 12212, Saudi Arabia and registration number 1010421962. “Beats” is Beats Electronics LLC (a/k/a Beats by Dr. Dre), a subsidiary of Apple Inc. producing audio products, including certain Covered Equipment under the Beats brand name.
• The laws of the Kingdom of Saudi Arabia govern Plans purchased in the Kingdom of Saudi Arabia. Any disputes arising out of or in connection with a Plan purchased in the Kingdom of Saudi Arabia, including any question regarding the existence, validity, or termination of a Plan or these terms shall be subject to the exclusive jurisdiction of the Courts of the Kingdom of Saudi Arabia.
• Support services under this Plan may be available in English only.

Telephone Numbers

See support.apple.com/HT201232 for local and international numbers.

* Telephone numbers and hours of operation may vary and are subject to change.