Connecting NovoPen® 6 or NovoPen Echo® Plus to Your Android or iOS Smartphone
This guide explains how to connect your NovoPen® 6 or NovoPen Echo® Plus to your smartphone.
What Your Smartphone Needs to Connect
Your smartphone must be compatible with NovoPen® 6 and NovoPen Echo® Plus. If you are experiencing issues, please check the following:
- Does your smartphone have an NFC (Near Field Communication) spot?
- Does the app manufacturer support your smartphone and operating system? Consult their compatibility list.
- Have you updated the app to the latest version?
The location of the NFC spot varies depending on the smartphone model. It is important to hold your pen in the correct position next to your phone. Here are some examples:
[Diagram showing NFC spot locations on iPhone X/XS/etc., Samsung Galaxy S7 Edge/S8/etc., and Huawei P10 Lite/P20/etc.]
If you are unsure, please refer to your smartphone's instruction manual or contact your provider to confirm the NFC spot location.
Tips to Help You Connect
- Keep the phone on a flat surface and stand the pen on top of it (for iOS phones).
- Place the pen in the middle of the NFC spot.
- Check if the dose counter is at 0. The dose log cannot be transferred while an injection is in progress.
- Ensure that there are no other NFC devices, such as credit or travel cards, nearby when you scan the pen.
- If your dose log is full, it may take more than 10 seconds to transfer all data. Moving the NovoPen® outside the NFC spot's range could cause the dose log transfer to be incomplete, so keep the pen in the middle of the NFC spot throughout.
- If the pen's battery is depleted (shows "End" or a blank display), the dose log cannot be transferred, and the pen may need to be replaced. You can still use the pen for injections.
Currently Supported Operating Systems and Apps
Some smartphones compatible with NovoPen® 6 and NovoPen Echo® Plus might not be compatible with certain manufacturer apps. Check your app manufacturer's compatibility list.
The smartphone models indicated herein are for reference purposes only and are not an exhaustive list. NovoPen® 6 and NovoPen Echo® Plus may be compatible with most smartphones running Android version 8 and above, and iOS version 13 and above.
NovoPen® 6 and NovoPen Echo® Plus are not consistently compatible with iPhone 7 and Samsung Galaxy S6; it is recommended to use other smartphones.
Compatibility List
| Brand | Models | Operating Systems |
|---|---|---|
| Apple | iPhone 8, 8 Plus, X, XR, XS, XS Max, XR, 11, 11 Pro, 11 Pro Max, Pro, SE, 12, 12 Mini, 12 Pro, 13, 13 mini, 13 Pro, 13 Pro Max, SE 2, iPhone 14, iPhone 14 Pro | iOS 13: 1.1, .2, 2.3, 3, 3.1, .4, .4.1, .5, .6, .6.1, .7 iOS 14: 0.1, 0.2, 2.1, 3, .4.1, .4.2, .5.1, .6, .7, .7.1, .8 iOS 15: 0, .0.2, .1, .2 iOS 16: 0, .6 iOS 17: 0 |
| ASUS | ROG Phone 5 | Android: 11 |
| AXON | Axon 20 | Android: 10 |
| Pixel, Pixel 2, Pixel 2 XL, Pixel 3, Pixel 5, Pixel 6, Pixel 7a, Pixel 7 | Android: 8.1.0, 10, 13, 14 | |
| Huawei | P: P10 Lite, P20, P30, P30 Pro, P40, P40 Pro, P40 Pro+, P50, P50 Pro, P Smart 2019, P8 Lite, P40 Pro Mate: 20, 20X, 40, 40E, 40 Pro, 30, 10 Lite Honor: 10, X10 Max, 20, 20 Pro, V20, V30, 30, 30 Pro, 30 Pro+ Nova: 5 Pro, 6, 7, 7 Pro, 9s, Y70 | Android: 8, 9, 10, 13, 14 HarmonyOS: 2.0.0, 2.0.1 |
| iQOO | iQOO 3, iQOO 5, Neo5, 5 Pro, Neo 5 Vitality, Z1 | Android: 10, 11 |
| Lenovo | K12 Pro | Android: 10 |
| LG | Nexus 5X | Android: 8 |
| Meizu | Meizu 17, Meizu 17 Pro, Meizu 18, Meizu 18 Pro | Android: 10, 11 |
| Mi | Mi: 8, 9, 10, 10 Lite, 10X Pro, Zoom 11 Lite, 11 Pro, 11 Ultra, Civi Redmi: 10 Pro, Note 8 Pro, K30i, K30s, K30 Pro Mix 4 | Android: 10, 11, 12 |
| Motorola | Edge s | Android: 11 |
| ONEPLUS | 9, 7T Pro, 8, 8T, 8 Pro, 9 Pro, 9 R, 10T 5G, 11 5G, Nord 3 5G | Android: 10, 11, 13, 14 |
| OPPO | Reno3 Pro, Reno4, Reno4 Pro, Find X3 Pro, Ace 2, Reno Ace, Reno, Find X2 pro | Android: 9, 10, 11, 13, 14 |
| realme | GT Neo, X50, X2 Pro, Find X3 | Android: 10, 11 |
| Samsung | Galaxy S7 Edge, S8, S8+, S9, S10, S10+, S20, Galaxy S20 FE, Galaxy S21, Galaxy S23, Galaxy A41, Galaxy A50s, Galaxy A51, Galaxy A52, Galaxy A53, Galaxy A 54, Galaxy A2 Core, Galaxy A7, Galaxy A70s, Galaxy A71, Galaxy A90, Galaxy Note 10+, Galaxy Note 8, Galaxy A20, Galaxy Grand Prime Plus, Galaxy A10, Galaxy Z Flip 5 | Android: 8, 9, 10, 11, 12, 13, 14 |
| Smartisan OS | R2 | Android: 10 |
| Sony | Xperia 10 II | Android: 10 |
| vivo | X: 27 Pro, 50, 50 Pro Plus, 50 Pro, 60, 60 Pro, 70, 70 Pro, 70 Pro+ S: 9 | Android: 9, 10, 11 |
Which Apps Can I Use?
To find out which different diabetes apps are compatible in your country, please contact your local Novo Nordisk customer service team.
