Turtle Beach Stealth 700 Gen 2 MAX Gaming Headset: PlayStation, PC, Nintendo Switch Setup, Troubleshooting & Audio Hub Guide

Troubleshooting Steps

Stealth 700 Gen 2 MAX For PlayStation - Turtle Beach Audio Hub Mobile App

The mobile version of the Turtle Beach Audio Hub is for personalizing, customizing, and adjusting the settings and controls for the headset. The Audio Hub is available for download.

To use the headset with the mobile version of the Audio Hub, please do the following:

1. Download the Turtle Beach Audio Hub.
2. Pair the headset to your mobile device via Bluetooth, as indicated in the app.
3. Once the headset and mobile device are paired via Bluetooth, open the Turtle Beach Audio Hub app.
4. On the first screen you see, there will be a "Get Connected" option. Tap this option, and wait for the app to connect with the headset.
5. Once the headset and app connect, you will see the Turtle Beach Audio Hub's home page.

HOME PAGE

The Home Screen of the Audio Hub app displays the headset model name (e.g., "STEALTH™ 700 GEN 2 MAX PlayStation®") and the headset's battery level (e.g., 92%).

Below that is the Master Volume Level slider, which controls the incoming volume of game and chat audio.

The Superhuman Hearing feature, which helps pinpoint quiet audio cues like enemy footsteps and weapon reloads, can be toggled with a control next to the words "Superhuman Hearing". The level of this feature can also be adjusted when activated.

Below the Superhuman Hearing toggle is another toggle for the Mic Monitor feature. Mic Monitor allows you to hear your own voice through the headset when speaking into the mic, helping to avoid inadvertently yelling. When activated, you can adjust your voice volume through the headset.

Below the Mic Monitor controls is the Game Preset section. The active preset is listed (e.g., "Signature Sound").

GAME PRESET SCREEN

The Game Preset screen lists available game preset options. There are four standard options: Signature Sound, Bass Boost, Bass And Treble Boost, and Vocal Boost.

Users can also create and manage custom presets, listed separately under "Personalized". To edit or create a Custom Game Preset, swipe left or long press on the "Custom" listing.

EDIT CUSTOM PRESET

When editing a custom game preset, users can adjust the levels of Game Treble, Game Bass, and Game Dialog from 0% to 100%. To create a custom preset, adjust these levels to preference and tap "Save". The custom game preset will then be listed under "Personalized" in the list of presets.

SECOND SCREEN

The second/middle screen of the Audio Hub app provides options for customizing mappable controls on the headset itself, along with other features.

This screen includes an image of the transmitter, indicating whether it is connected (e.g., "Disconnected"). Below the transmitter image, the current mode (e.g., "PLATFORM") is confirmed.

An image of the headset's Mappable Button and Mappable Wheel is also shown. Tapping "Wheel" or "Button" below this image allows re-mapping the feature controlled by the wheel/button.

The mappable features of this headset include the lower volume wheel and the Mode button. By default, these controls adjust Mic Monitoring Volume and toggle the Superhuman Hearing feature, respectively. Tapping the "Wheel" option displays various features the mappable wheel can be assigned to. Tapping the "Button" option displays various features the mappable button can be assigned to.

Below the Mappable Features section, a toggle for the Mic Noise Gate is available. This feature adjusts mic sensitivity to ensure only the user's voice is picked up.

Voice Prompts Level controls the loudness of voice prompts in the headset. These prompts play when features are engaged, such as powering on the headset or Bluetooth pairing.

Tones Level controls the loudness of indication tones in the headset. These tones play when features are engaged, such as muting and unmuting the mic.

MAPPABLE CONTROLS

Tapping "Wheel" on the second screen opens the assignment menu for the Mappable Wheel. It shows the headset's current mode and the features the Wheel can be assigned to.

• When the transmitter is in PS Mode, assignable functions include Mic Monitor Level, Superhuman Hearing Volume, and Bluetooth Volume.
• When the transmitter is in PC Mode, assignable functions include Mic Monitor Level, Superhuman Hearing Volume, and Bluetooth Volume.

Tapping "Button" on the second screen opens the assignment menu for the Mappable Button. It shows the headset's current mode and the features the Button can be assigned to.

• When the transmitter is in PS Mode, assignable functions include toggles for Superhuman Hearing, Game Preset, and Mic Noise Gate.
• When the transmitter is in PC Mode, assignable functions include toggles for Superhuman Hearing, Game Preset, Mic Noise Gate, and Multi-Function.

INFORMATION SCREEN

The information screen includes an image of the headset and transmitter. Below this image, the firmware and app version numbers are listed (e.g., App Version 3.12.2 (172), Firmware Version 1.0.7.0). There are also links to Privacy Policy, Tech Support, an option to send feedback, and links to official social media pages (e.g., Twitter, Instagram, Facebook, YouTube).

Stealth 700 Gen 2 MAX For PlayStation - PlayStation Setup/Pairing

The Stealth 700 Gen 2 MAX headset can be used with a PlayStation 4 or PlayStation 5 console while in PS mode. In PS Mode, the headset can also be used with a docked Nintendo Switch. For instructions on Nintendo Switch setup, refer to the relevant section. For PC Mode Setup instructions, refer to the relevant section.

To set up your Stealth 700 Gen 2 MAX For PlayStation headset for use with a PlayStation console, please do the following:

1. Put the transmitter into the "PS" mode by sliding the switch on the transmitter.
2. Connect the transmitter to the USB port. If using with a PS5, it is recommended to insert the transmitter into the USB port at the front of the PS5 console.
3. Power the headset on by pressing and holding the Power button (typically indicated by a power symbol).
4. Wait for the headset and transmitter to pair.

Stealth 700 Gen 2 MAX For PlayStation - PC Mode Setup/Pairing

The Stealth 700 Gen 2 MAX's PC mode optimizes the headset for PC operation. In this mode, the MODE button syncs with multimedia controls, allowing users to play/pause music, skip tracks, and adjust master volume from their PC or keyboard. Any EQ modes selected in PS mode will also carry over to PC mode.

To set up your headset for use with a Windows PC or Mac computer, please do the following:

1. Put the transmitter into PC mode by sliding the switch on the transmitter.
2. Put the transmitter into your platform's USB-A port.
3. Power on the headset by pressing and holding the Power button.
4. Wait for the headset and transmitter to pair.

Stealth 700 Gen 2 MAX For PlayStation - Nintendo Switch Setup/Pairing

While in PS Mode, the Stealth 700 Gen 2 MAX headset can be used with a docked Nintendo Switch. Additionally, the headset can be used with a Nintendo Switch via Bluetooth for game chat only.

To set up your Stealth 700 Gen 2 MAX For PlayStation headset for use with a Nintendo Switch console, please do the following:

1. Put the transmitter into the "PS" mode by sliding the switch on the transmitter.
2. Connect the transmitter to the USB port of the Nintendo Switch dock.
3. Power the headset on by pressing and holding the Power button.
4. Wait for the headset and transmitter to pair.

BLUETOOTH SETUP (FOR GAME AUDIO ONLY)

To pair your headset with the Nintendo Switch for game audio only, follow these steps:

1. Hold down the Bluetooth Button on the headset until the "Bluetooth Pairing" voice prompt plays.
2. After placing your headset in Bluetooth pairing mode, select the headset from within your console's Bluetooth settings menu to connect to your headset.

Stealth 700 Gen 2 MAX For PlayStation - Multiplatform Compatibility

The Stealth 700 Gen 2 MAX For PlayStation comes with a USB-A wireless transmitter equipped with a switch to change compatibility modes from PS mode to PC mode.

Here is a chart of compatibilities listed by transmitter mode:

Stealth 700 Gen 2 MAX For PlayStation - No Mic Audio

If you are having issues being heard when using your Stealth 700 Gen 2 MAX For PlayStation headset, please try the following steps.

WHEN IN PS MODE

1. Headset And Transmitter Are Paired/Transmitter Is In Correct Mode

The headset and transmitter need to be paired for the mic to work. Ensure they are paired by double-checking the LEDs on both. When paired and the mic is muted, headset LED is solid BLUE and transmitter LED is breathing/pulsing RED. When paired and mic is unmuted, both LEDs are solid BLUE.

2. Verify Console/Game Settings Are Configured Correctly

If headset and transmitter LEDs are solid but you cannot be heard in chat, console or game settings may be misconfigured.

• PS4: Go to Settings > Devices > Audio Devices and select USB Headset (Stealth 700). Return one screen to "Adjust Microphone Level" and follow on-screen calibration. If the bar moves when you speak, the mic is working.
• Ensure in-game settings are correct: chat enabled, Push-To-Talk disabled, and recording thresholds at minimum.

If the microphone still isn't working with correct settings, continue to Step 3.

3. Bluetooth Test Call

*For this test, you will need a Bluetooth-compatible smartphone.

1. Hold down the headset's Bluetooth button until you hear the "Bluetooth Pairing" voice prompt.
2. Connect to your headset in your phone's Bluetooth Settings.
3. Make a test call on the phone. Keep the phone covered and away from you to ensure the headset's mic is picking up sound, not the phone's internal microphones.
4. During that test call, could you be heard clearly when you spoke into the mic?

If you can be heard clearly during that test call, the mic itself is working well.

If you cannot be heard clearly during that test call, please contact Turtle Beach support team.

4. Power Cycle Headset.

1. Unplug the USB Transmitter from the console.
2. Press and Hold the Power Button on the Headset until you hear the "Powering Off" voice prompt.
3. Let everything sit for a few seconds.
4. Press and Hold the Power Button on the Headset until you hear the "Powering On" voice prompt.
5. Plug the USB Transmitter back into the console.
6. Then, re-pair the headset and transmitter.

To re-pair the headset:

1. Put the transmitter into the "PS" mode.
2. Connect the transmitter to the USB port. If using with a PS5, it is recommended to insert the transmitter into the USB port at the front of the PS5 console.
3. Power the headset on.
4. Wait for the headset and transmitter to pair.

WHEN IN PC MODE

1. Headset Is Paired/Transmitter Is In PC Mode

The headset and transmitter need to be paired for the mic to work. Ensure they are paired by double-checking the LEDs on both. When paired and the mic is muted, headset LED is solid BLUE and transmitter LED is breathing/pulsing RED. When paired and mic is unmuted, both LEDs are solid BLUE.

If both LEDs are solid BLUE, double-check that the transmitter is in the correct mode (PS or PC). If the transmitter is in PS mode but connected to a Windows PC or Mac, audio issues may occur even if paired successfully.

2. Check Platforms/Game Settings

For some Windows PCs or Mac computers, the headset needs to be set as the default device in computer settings. Games or programs may also have independent audio settings for input and output devices.

Check computer settings first, then game settings, as these will vary by computer type.

3. Recording Test

If the headset and transmitter are paired, the transmitter is in the correct mode, and settings are configured correctly, try a recording test using an application like Sound Recorder or Quick Time.

When playing back the recording, can you hear your voice clearly and consistently?

If you cannot hear your voice clearly when playing back the recording, please contact Turtle Beach support team.

4. Bluetooth Test Call

The next step would be to test the headset with a different device. *For this test, you will need a Bluetooth-compatible smartphone.

1. Hold down the headset's Bluetooth button until you hear the "Bluetooth Pairing" voice prompt.
2. Connect to your headset in your phone's Bluetooth Settings.
3. Make a test call on the phone. Keep the phone covered and away from you to ensure the headset's mic is picking up sound, not the phone's internal microphones.
4. During that test call, could you be heard clearly when you spoke into the mic?

If you can be heard clearly during that test call, the mic itself is working well.

If you cannot be heard clearly during that test call, please contact Turtle Beach support team.

Stealth 700 Gen 2 MAX For PlayStation - Charging

The Stealth 700 Gen 2 Max provides 40 hours of rechargeable battery life. Charge it regularly and fully before storing.

The headset's LED will "breathe" (pulse) RED when the battery is low. When plugged in to charge, the LED will change to solid RED. If powered ON while charging, the LED will breathe BLUE when fully charged. If powered OFF while charging, the LED will turn OFF when fully charged.

Headset Storage

Always charge your headset before storing it for any extended period (longer than 3 months). Never store the unit in temperatures above 113°F/45°C.

Stealth 700 Gen 2 MAX For PlayStation - Bluetooth

Your Stealth 700 Gen 2 MAX For PlayStation headset can be paired to a Bluetooth-enabled device for calls or music while gaming.

The headset enters Bluetooth pairing mode once powered on. If no Bluetooth connection is made within two minutes, pairing mode will stop.

To put your headset into Bluetooth pairing mode, follow these steps:

1. Hold down the Bluetooth Button on the headset until the "Bluetooth Pairing" prompt plays.
2. After placing your headset in Bluetooth pairing mode, select the headset from your device's Bluetooth settings menu to connect.

Once paired, the Bluetooth button controls Bluetooth audio as detailed below:

For more information regarding Bluetooth use with this headset, refer to the relevant sections.

Stealth 700 Gen 2 MAX For PlayStation - Features And Controls

The Stealth 700 Gen 2 MAX For PlayStation offers unique features and controls.

• USB Charge & Update Port: Located on the bottom-front of the left earcup. Use the included USB Cable to charge the headset via a console's USB port or update firmware via a computer's USB port.
• LED Indication: Next to the USB Charge & Update Port. Displays headset charging/pairing status.

*While charging and OFF, Headset LED will turn OFF when battery is fully charged.

The transmitter also has its own LED Indicator for pairing and mute status:

• Bluetooth Multi-Function Button: Next to the headset's LED Indicator. Used to pair the headset to a Bluetooth-enabled device and control Bluetooth audio/calls.

For more information regarding Bluetooth use with this headset, refer to the relevant sections.

• Power Button: Next to the Bluetooth button. Press and hold for 2 seconds to power the headset on or off.
• MODE Button: Next to the Power Button. By default, controls the Superhuman Hearing feature. Superhuman Hearing is a situational feature that adjusts audio to pinpoint quiet cues like enemy footsteps and weapon reloads. Quick-press to activate/deactivate. The MODE Button can be re-mapped to control a different function.
• Lower Volume Control Dial: Next to the MODE Button. By default, controls the Mic Monitor feature. Mic Monitor allows hearing your own voice through the headset to avoid yelling. Use this dial to adjust mic volume. Like the MODE Button, this dial can be re-mapped.
• Master Volume Dial: Next to the Lower Volume Control Dial. Controls the volume of incoming game/chat audio in PS mode.

Flip-To-Mute Mic

Located at the front of the headset. Flip the mic up to mute, flip down to unmute. An audible tone plays when the mic is muted or unmuted.

ProSpecs Glasses Relief System

This system offers added comfort for gamers wearing glasses. It creates a channel in the ear cushion to reduce pressure on glasses frames. To adjust:

1. Remove the ear cushion by holding it firmly and gently pulling it away from the speaker.
2. Adjust the tab on the ear cushion to create the appropriate-sized channel based on your glasses frame. By default, the adjustment tab is set to the shallowest setting. To increase the size/depth, pull the tab and attach it to the post based on your preference.
3. Place the ear cushion back onto the speaker; it should snap into place easily. Ear cushions are labeled "L" or "R" for left and right sides.