Manuals+

RV Wi-Fi User Guide - WIFI 6 Models

Version: 2024V1

Introduction

Congratulations on your purchase of an RV Wi-Fi Router. This guide covers the WIFI 6 range, including three models: RV WIFI 5G, RV WIFI 4G, and DishyDock Router. The 5G and 4G models connect to cel tower networks, while the DishyDock Router integrates with the Starlink System. All models are designed to enhance your travel experience by providing reliable internet access.

Your RV Wi-Fi package typically includes:

  • RV Wi-Fi Router
  • 4G/5G Antennas (internal and/or external)
  • Wi-Fi Antennas (internal and/or external)
  • 12V Power Cable
  • SIM Card (for 4G/5G models)
  • Mounting Bracket

SIM Card Activation

For RV WIFI 4G and 5G models, an activated SIM card is required to connect to cel tower networks. The Telstra satchel contains your SIM card. You will need to activate it and add credit to complete the setup.

Telstra SIM Activation Steps:

  1. Have your driver's licence handy.
  2. Use the Service Number located on the rear bottom space of the Telstra Satchel.
  3. Open your browser and go to www.telstra.com/activate.
  4. Follow the on-screen prompts for activation.
  5. Once complete, turn off your router and then turn it on again to reboot the system.

For other providers like Optus, Vodafone, and Virgin, please refer to their packaging for specific activation instructions. Links are provided below:

For other providers, consult your SIM card documentation.

Warranty Registration

Complete your warranty registration at www.rvwifi.com.au/warranty-registration. Your unit's serial number is located on the outside of the box and on the rear of the unit.

SIM Card Insertion and Removal

Your RV Wi-Fi unit requires a Nano sized SIM card. It is inserted into the SIM 2 slot. The metal face of the SIM should face upwards. Use the provided SIM pin to fully insert the SIM.

Important: Store the SIM pin for future removal.

After inserting the SIM, turn on the power and wait approximately 3 minutes for the router to boot up.

To remove the SIM card, use the SIM pin to push the edge of the SIM in and release it. The SIM will pop out slightly, allowing you to remove it.

[Note: Video instructions for SIM insertion and removal are available via a QR code in the original document.]

Installation Guide

Your RV Wi-Fi may be installed by your manufacturer. If installing yourself, follow these steps. There are two primary methods:

  • With an external antenna fitted to the outside of the RV (available for RV WIFI 4G and 5G models).
  • Without an external antenna.

Installing with External Antenna (5G and 4G Models Only)

  1. Positioning: Choose a location for the RV Wi-Fi Router adjacent to a 12V power point. Ensure the control panel faces you for easy SIM insertion and retrieval.
  2. External Antenna: Mount the external antenna onto the RV roof using the provided bracket, ensuring it is waterproof and clear of overhanging items.
  3. Antenna Connections:
    • Connect two 4G/5G antenna cables to the '4G/5G' ports on the top of the router.
    • Connect two Wi-Fi antenna cables to the '5.8' and '2.4' ports on the side control panel.
    • Attach two Wi-Fi stick antennas to the bottom '5.8' and '2.4' ports on the side control panel.
    • Attach two 4G/5G stick antennas to the 4G/5G ports on the base of the router (5G model only).
  4. SIM Insertion: Insert a Nano SIM into the SIM slot '2'. Push it in completely using the SIM pin.
  5. Power Connection: Plug the power adapter into the RV Wi-Fi Router's power jack.
  6. Power On: Ensure the 'Power' light is on.

Installing Without External Antenna (All Models)

  1. Positioning: Choose a location for the RV Wi-Fi router near a 12V power point. If setting up with Starlink, a double power point may be needed. Ensure the control panel faces you.
  2. Wi-Fi Antennas: Screw the four Wi-Fi antennas into the Wi-Fi ports on the control panel.
  3. 4G/5G Antennas:
    • For 5G models: Screw the four 4G/5G antennas into the 4G/5G ports (top and bottom).
    • For 4G models: Screw the two 4G/5G antennas into the top 4G/5G ports.
  4. SIM Insertion: Insert a Nano SIM into the SIM slot '2'. Push it in completely using the SIM pin.
  5. Power Connection: Plug the power adapter into the RV Wi-Fi Router's power jack.
  6. Power On: Place the power cord into the 12V power point and turn it on. The SIM must be inserted before powering on.
  7. Check Lights: Ensure the Power Lights are on.

[Diagrams illustrating antenna connections for RV WIFI 5G and RV WIFI 4G models are present in the original document.]

[Diagrams showing router ports and connections for RV WIFI 5G, RV WIFI 4G, and DISHYDOCK are present in the original document.]

Connecting Your Device to Wi-Fi

Follow these steps to connect your phone, laptop, or other device to your RV Wi-Fi:

  1. Turn on your device and ensure Wi-Fi is enabled.
  2. Go to your device's 'Settings' or equivalent menu.
  3. Select 'Wi-Fi'. You may see two RV Wi-Fi networks listed: one for 2.4GHz and one for 5GHz (often indicated by '5G' or a higher frequency number like '5.8'). Newer devices recognize both. Select the 5GHz option if available for faster speeds.
  4. You will be prompted for the Wi-Fi password or Security Key.
  5. Enter the default password: rvwifi1234 (all lowercase, no spaces).
  6. Optionally, check the 'Connect Automatically' box.
  7. Click 'Connect'.

[Screenshots of device Wi-Fi settings and connection prompts are present in the original document.]

[A QR code for video instructions on connecting your smart device is present in the original document.]

Setting Your Wi-Fi Password

For enhanced security, it is recommended to change the default Wi-Fi password.

  1. Once connected to the router via Wi-Fi, open a web browser on your device.
  2. Enter the router's IP address in the search bar: http://10.0.1.1
  3. The RV Wi-Fi home page will appear, prompting for username and password.
  4. Enter the username: root (this is usually pre-populated).
  5. Enter the password: admin.
  6. Click 'LOGIN'.
  7. Navigate to the 'Network' tab.
  8. From the dropdown menu, select 'WIFI CONFIGURATION'.
  9. You will see options for Wi-Fi 2.4G and Wi-Fi 5G. Choose the Wi-Fi 2.4 option first and click the 'CONFIG' box.
  10. Locate the 'Key' heading. The default password is rvwifi1234. Delete this and enter your new password. Your password must be at least 8 characters long and is case-sensitive.
  11. Click the 'Save and Apply' button. The screen will indicate that it is 'waiting for configuration to apply'.
  12. A pop-up box will show the changes being applied. Wait approximately 4 minutes.
  13. Repeat steps 7-10 for the second SSID (Wi-Fi 5G).
  14. On your device, go back to Wi-Fi settings. You may need to reconnect as the password has changed.
  15. Enter your new Wi-Fi password when prompted.

[Screenshots of the router interface during password configuration are present in the original document.]

[Note: A second pop-up may indicate 'Collecting Data' for up to 4 minutes. The device may show 'Device Unreachable' temporarily after password changes.]

[A QR code for a video on changing the Wi-Fi password is present in the original document.]

Frequently Asked Questions (FAQs)

SIM Cards

  • What size SIM card should I use? A Nano sized SIM card is required. Only the Nano SIM will fit the router.
  • Do I need a SIM card to operate the Wi-Fi? For cel tower internet connectivity, an activated SIM is required. If you are only sending information to a Wi-Fi device (like a printer), a SIM is not needed.
  • Can my DishyDock Router connect via a SIM card? No, the DishyDock Router works exclusively with the Starlink Antenna and Cable.

Internet Source

  • How do I know what is providing my internet? If your Starlink Antenna Cable is plugged in, Starlink is your source. If the cable is removed and you have cel tower access, the 4G/5G connection provides internet (for 4G/5G routers).
  • Router Restart: Always turn your router off and on again after making SIM card adjustments to ensure it re-reads the card.

SSIDs

  • What is an SSID? The SSID is the NAME of your router.
  • Why are there two SSIDs? Your RV Wi-Fi 5G unit broadcasts two SSIDs: 'RV WIFI 5G abc123' (2.4GHz) and 'RV WIFI abc123' (5.8GHz). The 5.8GHz frequency is newer and faster but has less range, while the 2.4GHz frequency has been around longer, is slightly slower, but offers better range. It is recommended to connect to the 5.8GHz network first if available.
  • Do I have to set up Wi-Fi passwords on both SSIDs? Yes, you will need to set a password for each SSID to ensure seamless connectivity for all your devices.

Troubleshooting and Resetting

  • Resetting: If experiencing issues, try turning the router off and on again. This can re-establish the connection and resolve problems. Allow 4-5 minutes for the router to reboot.
  • Factory Reset: Press and hold the reset button (located on the main control panel near the SIM card slot) for 10 seconds. Release the button and wait 3 minutes. Then, turn the router OFF, wait 3 minutes, and turn it ON. After rebooting, the SSID may change (e.g., to 'WIFIabc123'). Connect using the default password rvwifi1234.
  • Operational Issues (No Internet):
    • Check if the correct Nano SIM card size was inserted.
    • Ensure the SIM card has been activated. Test it in another device if unsure.
    • Verify the SIM card has sufficient data and has not expired. Contact your service provider.
    • If none of the above, there might be a fault with the modem.
  • Troubleshooting Connection:
    • Turn on the RV Wi-Fi router.
    • On your device, go to Settings > Wi-Fi.
    • Look for your RV Wi-Fi SSID (e.g., 'RV Wi-Fi123abc').
    • If your device has connected before, it should connect automatically. If it's the first connection, enter the default password rvwifi1234.
    • If you cannot connect, perform a reset and try again.
    • Open a new web page and navigate to http://10.0.1.1.
    • Log in with username 'root' and password 'admin'.
    • Navigate to 'Overview' and take a screenshot of the 'IPV4 Upstream' section. Send this to info@rvwifi.com.au with details of your issue.
  • Wi-Fi Not Connecting: This could be due to the Wi-Fi being accidentally deleted during setup (requiring reactivation) or entering a personal password instead of 'admin' for the router login.
  • Changing ROOT Username: The 'root' username cannot be changed. Security is maintained as the router interface (http://10.0.1.1) is only accessible with the Wi-Fi password.
  • Wi-Fi Password Not Accepted: Perform a factory reset. Ensure your password is at least 8 characters and is case-sensitive. Be mindful of devices that auto-capitalize the first letter.

External Antenna Information

  • Maximum Gain: The external antenna has a maximum gain of 6db in fringe reception areas. It contains four antennas: 2 for 3G/4G/5G and 2 for Wi-Fi.
  • Omni-directional Antenna: It provides coverage in a circular horizontal direction. The Wi-Fi antenna offers a range of up to 40 metres from the RV.
  • Adjustments: Antenna lengths can be adjusted with assistance from an auto electrician.
  • Compatibility: You can attach a different external antenna, provided the SMA connectors match.

General Information

  • Data Usage: High data usage can be caused by unauthorized access to your Wi-Fi, automatic software updates (disable auto-updates), VPN connections maintaining a 'heartbeat', or high-bandwidth activities like video conferencing (approx. 1GB/hour). Consider reviewing your data plan.
  • Coverage: Coverage depends on the data provider. Check your provider's website for coverage maps.
  • Software Updates: New features and improvements are made available on the RV Wi-Fi website. Follow their Facebook page for notifications.
  • Placement: Place the external antenna clear of high objects. Position the router and antenna at least 2 metres away from solar inverters.
  • Device Connections: The router supports up to 50 concurrent Wi-Fi device connections.
  • External Hard Drive: RV Wi-Fi has been tested with external hard drives up to 1TB.
  • RV Wi-Fi vs. Phone Hotspot: RV Wi-Fi is designed for RV living, offering a wired 12V supply (no chargers needed), superior coverage, and no impact on your phone's data plan or bill shock.

Specifications

RV WIFI 5G Router

  • Supports: 4G/5G (MIMO)
  • Frequencies: 5G bands (700MHz, 850MHz, 2300MHz, 3500MHz including n1, n2, n3, n5, n7, n8, n12, n13, n14, n18, n20, n25, n26, n28, n29, n30, n38, n40, n41, n48, n66, n70, n71, n75, n76, n77, n78, n79); 3G/4G bands (700MHz, 850MHz, 900MHz, 1800MHz, 2100MHz, 2300MHz, 2600MHz including B1, B3, B5, B7, B8, B28, B40).
  • Wi-Fi Standards: 802.11ac, 802.11a, 802.11n, 802.11g, 802.11b
  • Wi-Fi 6 Standards: 802.11ax, MU-MIMO
  • Frequency Bands: 2.4GHz and 5.8GHz
  • Starlink Compatibility: Works in conjunction with Starlink.
  • Dimensions: Height: 45mm, Width: 130mm, Length: 165mm
  • Weight: 875 gms
  • Electrical: 12volt 2A (300mA typical)
  • Operating Temperature: 0 °C to + 40 °C
  • SIM Compatibility: Runs on all Australian Mobile Data SIMS.
  • Antenna Connection: Wi-Fi - SMA Male, 4G/5G - SMA Female

Internal 4G/5G Antenna

  • QTY: RV WIFI 5G: 4, RV WIFI 4G: 2, DISHYDOCK ROUTER: 0
  • Supports: 4G/5G
  • Frequencies: (Same as RV WIFI 5G router 5G/4G bands listed above)
  • Dimensions: Length: 190mm
  • SMA: Male
  • Gain: 4dBi

Internal Wi-Fi Antenna

  • QTY: 4
  • Supports: 2.4GHz and 5.8GHz
  • Frequencies: 802.11ac, 802.11a, 802.11n, 802.11g, 802.11b
  • SMA: Female
  • Gain: 3dBi

External 4G/5G/Wi-Fi Antenna

  • QTY: 1
  • Supports: 4G/5G
  • Frequencies: 5G bands (700MHz, 850MHz, 2300MHz, 3500MHz including n1, n2, n3, n5, n7, n8, n12, n13, n14, n18, n20, n25, n26, n28, n29, n30, n38, n40, n41, n48, n66, n70, n71, n75, n76, n77, n78, n79); 3G/4G bands (700MHz, 850MHz, 900MHz, 1800MHz, 2100MHz, 2300MHz, 2600MHz including B1, B3, B5, B7, B8, B28, B40).
  • Dimensions: Diameter: 130mm, Height: 50mm
  • Weight: 550gms (inc bracket)
  • Bracket: Aluminium
  • SMA: Female (Wi-Fi), Male (4G/5G)
  • Gain: 6dBi
  • Cable Length: 2 metres (x4)
  • Type of cables: 2 x 4G/5G, 2 x Wi-Fi

Need Help

For assistance with your RV Wi-Fi unit, please contact us at info@rvwifi.com.au. A service agent will be in touch to help.

[RV Wi-Fi logo with signal waves]

Models: RV WIFI5G WIFI 6, RV WIFI4G WIFI 6, DISHYDOCK ROUTER WIFI 6, RV WiFi Products for Connectivity, RV WiFi, Products for Connectivity, for Connectivity, Connectivity

File Info : application/pdf, 21 Pages, 4.94MB

PDF preview unavailable. Download the PDF instead.

RV WIFI WIFI 6 MODELS User Guide

References

Adobe InDesign 19.5 (Windows) Adobe PDF Library 17.0

Related Documents

Preview RV Wi-Fi DishyDock Router User Guide
User guide for the RV Wi-Fi DishyDock Router, detailing installation, setup, and connection procedures for enhancing RV internet connectivity with Starlink.
Preview RV Wi-Fi 6 User Guide: Setup, Activation, and Usage
Comprehensive user guide for RV Wi-Fi 6 routers, covering setup, SIM card activation, connecting devices, and password management for RV WIFI5G, RV WIFI4G, and DishyDock models.