RV Wi-Fi User Guide - WIFI 6

What makes up your RV Wi-Fi

The RV Wi-Fi 6 range includes three models: RV WIFI 5G, RV WIFI4G, and DishyDock. The 5G and 4G models connect to cellular networks, while the RV WIFI 5G, RV WIFI4G, and DishyDock models are designed to work with the 12V Starlink Integration System DishyDock. These are designed to enhance your travel experience without compromising internet access.

Additional components include a 12V Power Cable, SIM card, and an External 4-in-1 Antenna and Bracket.

How to Activate the Telstra Pre Paid SIM (for RV WIFI4G and 5G models)

Your Telstra SIM card is included in the satchel. To complete the setup of your RV Wi-Fi unit, you need to activate the SIM and add credit. It is recommended to do this in-store to ensure activation is confirmed. A Nano SIM card must be used.

Activate your Telstra Sim Card:

1. Have your driver's licence ready.
2. Use the Service Number found on the rear bottom of the Telstra Satchel.
3. Open your browser and go to www.telstra.com/activate.
4. Follow the on-screen prompts for activation.
5. Once complete, turn off your router and then turn it back on to reboot the system.

For activation instructions from other providers like Optus, Vodafone, and Virgin, please refer to their packaging or visit:

• Optus: www.optus.com.au/customercentre/activateprepaid
• Vodafone: www.vodafone.com.au/activate
• Virgin: www.virginmobile.com.au/activate

For other providers, consult your SIM card documentation.

Warranty Registration

Complete your warranty registration at www.rvwifi.com.au/warranty-registration. Your RV Wi-Fi unit's serial number is located on the box and on the rear of the unit.

Inserting and Removing Your SIM Card

Inserting your SIM card into the RV WIFI 4G and RV WIFI 5G:

1. Your pack includes a SIM card; you can use this or your own. It must be a Nano-sized SIM.
2. Insert the SIM into the SIM card slot marked 'SIM 2', with the metal face facing up.
3. Use the SIM pin provided with your SIM to insert it fully. Store this SIM pin for removal.
4. Turn on the power and wait 3 minutes for the router to boot up.

Removing your SIM card from the RV WIFI 4G and RV WIFI 5G:

1. Using your SIM pin, push the edge of the SIM in to release it.
2. The SIM will pop out slightly.
3. Remove the SIM.

SIM INSERT INSTRUCTIONS: Default SIM 2 SLOT. Metal face of SIM faces up towards the top/front face of the router with the cut-out on the right top corner.

Installing your RV Wi-Fi WIFI 6

Your RV Wi-Fi may be installed by your manufacturer. If you are installing it yourself, there are two methods:

• With an external antenna (available with RV WIFI 4G and 5G models).
• No external antenna.

Installing with an External Antenna (5G and 4G models only):

1. Set up: Choose a position for the router near a 12v power point. Ensure the control panel faces you for SIM insertion and retrieval.
2. Mount the external antenna onto the roof using the provided bracket, keeping it clear of obstructions and ensuring it is waterproof.
3. Screw the 2 x 4G/5G antenna cables into the '4G/5G' ports on the top of the router.
4. Screw the 2 x Wi-Fi antenna cables into the '5.8 and 2.4' ports in the side control panel.
5. Attach the 2 x Wi-Fi stick antennas to the bottom '5.8 and 2.4' ports on the side control panel.
6. Attach the 2 x 4G/5G stick antennas into the 4G/5G ports on the base of the router (5G model only).
7. Insert a Nano SIM into the SIM slot '2'. Push it in completely using the SIM pin. (4G and 5G models only).
8. Plug the power adapter into the router's power jack.
9. Ensure the 'Power' light is on.

Installing without an External Antenna (RV WIFI5G/RV WIFI4G/ DishyDock Routers):

1. Set up: Choose a position for the router near a 12v power point. Ensure the control panel faces you.
2. Screw the 4 Wi-Fi antennas into the Wi-Fi ports on the control panel.
3. For 5G models, screw the 4 x 4G/5G antennas into the 4G/5G ports (top and bottom). For 4G models, screw 2 x 4G/5G antennas into the top 4G/5G ports.
4. Insert a Nano SIM into the SIM slot '2'. Push it in completely using the SIM pin. (4G and 5G models only).
5. Plug the power adapter into the router's power jack.
6. Power on the router.
7. Place the power cord into the 12v power point and turn it on. The SIM must be inserted before powering on.
8. Ensure the Power Lights are on.

Connecting your device via Wi-Fi to your RV Wi-Fi WIFI 6

1. Turn on your device (phone/laptop etc.) and go to its Wi-Fi settings.
2. Select 'Settings' or the equivalent on your device.
3. Click on 'Wi-Fi'. You may see the RV Wi-Fi network listed twice, once with '5G' included. This is because newer devices recognize both the faster 5G Wi-Fi and the standard 2.4 GHz band. Select the 5G option if available.
4. You may need to set passwords for both network versions.
5. You will be prompted for the Wi-Fi password or Security Key.
6. Enter: rvwifi1234 (all lowercase, no spaces).
7. Click the 'Connect Automatically' box if desired.
8. Click 'Connect'.

Note: Your device may indicate that your Wi-Fi password is incorrect after changing it. This is normal. Re-enter the new Wi-Fi/Security Key password. Some devices may automatically capitalize the first letter, so ensure case sensitivity is handled correctly.

Setting your Wi-Fi Password

To enhance security, you can set a custom Wi-Fi password.

1. Once connected to the router via Wi-Fi, open a web browser and enter http://10.0.1.1 in the address bar.
2. The RV Wi-Fi home page will appear, prompting for authorization.
3. Enter the username root (pre-populated) and the password admin. Failure to use these credentials may require a router reset. The 'root' password cannot be changed.
4. Navigate to the 'Network' tab, then select 'WiFi configuration' from the dropdown menu.
5. You will see options for 'WiFi 2.4G' and 'WiFi 5G'. Click the 'CONFIG' box for the 2.4 GHz option first.
6. Find the 'Key' heading. The default password is rvwifi1234. Delete this and enter your own password, which must be at least 8 characters and is case-sensitive.
7. Click the 'Save and Apply' button. The screen will indicate that it is 'waiting for configuration to apply'. A pop-up box will show the changes being applied; wait approximately 4 minutes.
8. A second pop-up may indicate 'Collecting Data'. Wait the full 4 minutes.
9. On your device, go back to Settings > Wi-Fi. Wait for the RV Wi-Fi network to appear.
10. Enter your new Wi-Fi/Security Key password.
11. Wait for your device to confirm connection.
12. Repeat steps 6 through 9 for the 'WIFI 5G' network.

After applying changes, your device may show as 'Device Unreachable' temporarily as it reconnects.

Frequently Asked Questions

SIM CARDS

• What size SIM card should I use? A Nano-sized SIM card.
• What if I insert the wrong sized SIM card? Only Nano-sized SIM cards will fit.
• Do I need a SIM card to operate the Wi-Fi? An activated SIM is required for cellular tower internet connectivity. It is not needed if you are only sending information to a Wi-Fi device like a printer.
• Can my DishyDock Router connect via a SIM card? No, the DishyDock Router works exclusively with the Starlink Antenna and Cable.
• How do I know what is providing my internet? If the Starlink Antenna Cable is plugged in, it provides the internet. If the cable is removed and cellular access is available, the 4G/5G will be the source (for 4G/5G routers).
• Always turn your router off and on again after making adjustments to the SIM card. This allows the router to re-read the SIM card.

WHAT IS AN SSID?

The SSID is the NAME of your router.

WHY ARE THERE TWO SSID'S?

There are two SSID's for RV Wi-Fi 5G: 'RV WIFI 5G abc123' and 'RV WIFI abc123'. These represent different Wi-Fi frequencies: 5.8 GHz (faster, shorter range) and 2.4 GHz (slower, longer range). It is recommended to connect to the 5.8 GHz network first if available.

DO I HAVE TO SET UP WIFI PASSWORDS ON BOTH SSID'S?

Yes, you need to set up passwords for both networks. Follow the instructions for one, then repeat for the second.

RESETTING

• If experiencing issues, turn the router off and on again.
• FACTORY RESET: Press and hold the reset button for 10 seconds. Release the button and wait 3 minutes. Turn the router off, then on again, and wait 3 minutes for it to reboot. The SSID will change to 'WIFIabc123' (previously 'RV WIFIabc123'). Use 'rvwifi1234' as the password.

OPERATIONAL ISSUES

• Why can't I get onto the internet? Possible causes include: inserting the wrong size SIM card, or the SIM card not being activated. Try the SIM in another device to check activation. Ensure your SIM card has sufficient data. Check for SIM card expiry. If issues persist, there might be a modem fault.
• Troubleshooting Connection Issues: If you cannot connect, perform a reset and restart the process. If the Wi-Fi was accidentally deleted during setup, the router may need to be returned for reactivation. If you entered a custom password instead of 'admin' in the password section, the router may also need reactivation.
• Can I change the ROOT username? No, this setting cannot be changed. Security is maintained as the access website (http://10.0.1.1) is router-based.
• My Wi-Fi password is not being accepted: Perform a factory reset. Ensure your Wi-Fi password is at least 8 characters and is case-sensitive. Be mindful of automatic capitalization by some devices.

Changing Your Router's SSID/Name

You can change your router's name (SSID) by:

1. Going to the homepage: http://10.0.1.1
2. Entering username: admin
3. Clicking 'login'
4. Clicking 'Wireless'
5. Clicking 'Edit' for the SSID you want to change.
6. Scroll to 'Interface Configuration' and the 'ESSID' heading. Delete the existing SSID (e.g., RV WIFIabc123).
7. Type in the new SSID/name and click 'save and apply'. Follow the steps for changing your Wi-Fi password to complete.

External Antenna Information

• Maximum Gain: 6db in fringe reception areas. The external antenna contains 2 x 3G/4G/5G and 2 x WIFI antennas.
• Omni-directional Antenna: Provides coverage in a circular horizontal direction. The Wi-Fi antenna offers a range of up to 40 meters from the RV.
• External Antenna Leads: Lengths can be adjusted by an auto electrician.
• Attaching a Different External Antenna: Yes, provided the SMA connectors match.

General Information

• Data Usage: High data usage can be caused by unauthorized access to your Wi-Fi, automatic software updates (disable these and update manually when on public Wi-Fi), or background processes like VPN 'heartbeats'. Video conferencing can also consume significant data. Consider changing your data plan or provider.
• Coverage: Coverage depends on the data provider's network availability. Check coverage maps on your provider's website.

Specifications

RV WIFI 5G Router

• Supports: 4G/5G (MIMO)
• Frequencies: 5G bands (700MHz / 850MHz / 2300MHz / 3500MHz), 3G/4G bands (700MHz / 850MHz / 900MHz / 1800MHz / 2100MHz / 2300MHz / 2600MHz)
• WIFI Standards: 802.11ac / 802.11a / 802.11n / 802.11g / 802.11b, 2.4GHz and 5.8GHz
• WIFI 6 Standards: 802.11ax, MU-MIMO
• Compatibility: Works with Starlink
• Dimensions: Height: 45mm, Width: 130mm, Length: 165mm, Weight: 875 gms
• Electrical: 12volt 2A (300mA typical)
• Operating Temp: 0 °C to + 40 °C
• SIMs: Runs on all Australian Mobile Data SIMS
• Antenna Connection: WIFI - SMA Male, 4G/5G - SMA Female

Internal 4G/5G Antenna

• QTY: RV WIFI 5G: 4, RV WIFI 4G: 2, DISHYDOCK ROUTER: 0
• Supports: 4G/5G
• Frequencies: 5G bands (700MHz / 850MHz / 2300MHz / 3500MHz), 3G/4G bands (700MHz / 850MHz / 900MHz / 1800MHz / 2100MHz / 2300MHz / 2600MHz)
• Dimensions: Length: 190mm
• SMA: Male
• Gain: 4dBi

Internal WIFI Antenna

• QTY: 4
• Supports: 2.4GHz and 5.8GHz
• Frequencies: 802.11ac / 802.11a / 802.11n / 802.11g / 802.11b
• SMA: Female
• Gain: 3dBi

External 4G/5G/WIFI Antenna

• QTY: 1
• Supports: 4G/5G
• Frequencies: 5G bands (700MHz / 850MHz / 2300MHz / 3500MHz), 3G/4G bands (700MHz / 850MHz / 900MHz / 1800MHz / 2100MHz / 2300MHz / 2600MHz)
• Dimensions: Diameter: 130mm, Height: 50mm, Weight: 550gms (inc bracket)
• Bracket: Aluminium
• SMA: Female (WIFI), Male (4G/5G)
• Gain: 6dBi
• Cable Length: 2 metres (x4)
• Type of cables: 2 x 4G/5G, 2 x WIFI

Need Help

For assistance with your RV Wi-Fi unit, please contact info@rvwifi.com.au. A service agent will be in touch.