Alienware Dual Mode Wireless Gaming Headset AW720H

Notes, Cautions and Warnings

NOTE: A NOTE indicates important information that helps you make better use of your computer.

CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

Copyright © 2023 Dell Inc. or its subsidiaries. All rights reserved. Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners. 2023 - 04 Rev. A01

What's in the box

A diagram illustrates the contents of the box, including the Alienware Dual Mode Wireless Gaming Headset AW720H (1), a USB-A to USB-C charging cable (2), a USB-C wireless dongle (3), various documents (4), a 3.5 mm inline audio cable (5), and a USB-A to USB-C adapter (6).

NOTE: Headset must be charged prior to first time use.

NOTE: The documents shipped with your headset may vary depending on the region.

Features

Headset

An illustration details the headset components: 1. LED indicator, 2. Power button, 3. Volume control, 4. Retractable microphone, 5. USB-C Charging port, 6. Inline audio cable port, 7. Game/Chat balance button, 8. Microphone mute button.

Accessories

An illustration shows the 3.5 mm inline audio cable with a microphone mute slider (1) and the microphone itself (2).

Charging the headset

To charge the headset, connect the USB-C end of the USB-A to USB-C cable to the USB-C port on your headset. Connect the other end to the USB port on your computer.

A diagram illustrates the charging process: a USB-A to USB-C cable connects a computer's USB port to the headset's USB-C charging port. The wireless dongle is shown connected to the computer.

NOTE: For best results, ensure battery is fully charged during first time use.

NOTE: To improve battery life, turn the headset off when the headset is not in use.

Battery life

Complete charging from flat to full may take less than 2.5 hours. Charging indication can be found on both the power and Alienhead LEDs.

Illustrations show the headset's power and Alienhead LEDs. A table details the LED indicator behavior for different battery statuses:

Turning on/off your headset

Press the power button on the right ear cup for two seconds to turn on/off the headset.

An illustration demonstrates pressing the power button on the right ear cup for two seconds to turn the headset on or off.

Auto power off

When USB wireless dongle connection is lost (either the computer is turned off or the USB wireless dongle is removed from the USB port), the headset automatically turns off after 30 minutes. To turn on the headset, press and hold the power button for two seconds.

Connecting the headset to your device

System requirements

• One USB port for USB wireless dongle
• One USB port for charging (optional)
• Microsoft Windows 10 or Microsoft Windows 11, 64-bit
• PlayStation®/Xbox/Mobile devices with 3.5mm audio port

Connecting the headset to your device using the USB wireless dongle

1. Insert the USB wireless dongle into the USB-A to USB-C adapter, and then connect the adapter to the USB port on your computer.

2. The LED lights up blue when connected.

A diagram illustrates connecting the headset via the USB wireless dongle. The dongle is inserted into a USB-A to USB-C adapter, which is then plugged into a computer's USB port. The LED on the dongle lights up blue when connected.

Connecting the headset to your device using the inline audio cable

1. Connect the microphone end of the 3.5 mm inline audio cable to the port on your headset. Connect the other end of the audio cable to the headphone/headset port on your computer or mobile device.

2. Both audio and microphone functions will now be available via the 3.5mm cable. Buttons and LEDs will be disabled if the headset is turned off.

3. Audio and mic functions will automatically be routed to the 3.5mm cable regardless if the headset is powered on or off. 2.4G mode will be restored once audio cable is removed.

4. When using the 3.5mm inline audio cable, headset will be compatible with audio ports like PlayStation, Xbox and mobile phones.

A diagram shows the 3.5 mm inline audio cable connecting the headset to a computer/mobile device. The inline microphone and mute slider are also depicted.

NOTE: Audio from the 3.5 mm inline audio cable is muted when the headset is charging.

NOTE: Make sure that the audio plug closer to the inline microphone is inserted to the headset port.

Configuring the headset on your computer

To use your headset for gaming or to listen to music from your computer, it has to be selected as the default playback device and the default recording device in Windows Audio Settings.

1. On the taskbar, right-click the speaker icon and click Sounds. The Sounds dialog box appears.

2. Click the Playback tab and set the following:

• Set AW720H Game as the default playback device.
• Set AW720H Chat as the default communication device.

Screenshots illustrate the process of configuring the headset in Windows Audio Settings. This includes selecting the headset as the default playback and communication device in the Playback tab.

3. Click the Recording tab, set Alienware AW720H Chat as the default device.

4. Click the Communications tab, select Do nothing. Click OK.

Alienware Command Center (AWCC)

Alienware Command Center (AWCC) provides a single interface to transform your Windows computer into an enhanced gaming environment. This application enables you to perform the following functions:

1. In the FX menu, you can access the following features:
   • View the battery level and charging status.
   • Change the lighting color and animation in the Lighting tab.
2. In the Settings tab, you can access the following settings:
   • View the firmware version and upgrade the device firmware to the latest version under the Update tile.
   • Reset the device settings to factory default.

NOTE: For more information, please see the AWCC application Online Help.

Installing AWCC

To use the AWCC features, uninstall Alienware Headset Center (AWHC) if you have already installed AWHC on your computer. You need to install AWCC to configure the features available in Alienware Wireless Gaming Headset AW720H.

Before installing AWCC on your computer, ensure that your computer is connected to internet. If your computer is preinstalled with AWCC 5.0 or later, you can configure your Alienware gaming headset through FX available in AWCC. If your computer is not pre-installed with AWCC 5.0 or later, install AWCC through Windows Update or from the Dell Support website at https://www.dell.com/support. AWCC requires Windows 10 version 16299 or later and Windows 11.

Installing AWCC through Windows Update

1. Connect your Alienware USB wireless dongle to your computer through USB port. The AWCC application is downloaded and installed automatically.
2. The AWCC installation may take up to 10 minutes to complete.
3. Go to the program folder to ensure that the AWCC installation is complete. Launch the AWCC application and perform the following steps to download additional software:
   • In the Settings window, click Windows Update.
   • Click Check for updates to check the Alienware driver update progress. If the driver update is not responding on your computer, install AWCC from the Dell support website.

Installing AWCC from the Dell Support website

1. Download the latest version of the following applications at https://www.dell.com/support/drivers
   • Alienware Command Center
   • Alienware Gaming Headset driver
2. Go to the folder where you saved the setup files.
3. Double-click the setup file and follow the on-screen instructions to install the application.

NOTE: You can customize the headset features and lighting effects by using the AWCC application.

Activating Dolby Atmos for Headphones

The headset automatically activates Dolby Atmos when connected to Microsoft Windows 10 or Microsoft Windows 11 computer by following the steps below:

1. Go to the Microsoft Store.
2. Download the free Dolby Access app.
3. Connect the headset to the computer.
4. Once connected, Dolby Access will detect your device and activate Dolby Atmos for Headphones.

Updating the firmware

For best performance, update your headset and USB wireless dongle firmware to the latest version.

Updating the headset firmware manually

1. Go to http://www.dell.com/support and search for AW720H.
2. From the Drivers & Downloads tab, download AW720H Headset FW update tool.
3. Connect your headset to your computer through the USB cable.
4. Open the downloaded AW720H Headset FW update tool file.
5. Click on the Update button. Once the firmware update is complete, the "Update Complete! OK" message is displayed.
6. Close the window.

CAUTION: Disconnecting the USB cable from the computer, closing the AWCC software, or shut down of computer during firmware update may damage the headset.

Updating the USB wireless dongle firmware manually

1. Go to http://www.dell.com/support and search for AW720H.
2. From the Drivers & Downloads tab, download AW720H Dongle FW update tool.
3. Connect your dongle to your computer through.
4. Open the downloaded AW720H Dongle FW update tool file.
5. Click on the Update Dongle button. Once the firmware update is complete, the "Update Complete! OK" message is displayed. Close the window.

CAUTION: Disconnecting the USB wireless dongle, closing the AWCC software, or shut down of computer during firmware update may damage the USB wireless dongle.

NOTE: Make sure to update both Headset and Dongle Firmware.

Using the headset

Adjusting the headset

Adjust the headband to find your optimal fit. The elastic band can be shifted up and down for the best fit. It is also detachable. When using the microphone, position it approximately two centimeters away from your mouth.

Illustrations demonstrate how to adjust the headset's headband for optimal fit and how to position the microphone approximately two centimeters from the mouth.

Using features on the headset

Adjusting the volume

Scroll the volume control wheel to increase or decrease the volume. Scroll up for volume up, scroll down for volume down.

Adjusting Game/Chat balance control

The volume balance of game and chat is 100% for each mode when using the headset for the first time.

• Push up the game chat balance button to increase game volume or decrease chat volume.
• Push down the game chat balance button to increase chat volume or decrease game volume.

Diagrams illustrate adjusting the volume using the control wheel and managing the game/chat balance using the dedicated button.

NOTE: We recommend keeping game and chat device volume on Windows at 100%, and adjusting volume via the volume dial on right ear cup.

Muting/unmuting the microphone

When the microphone is retracted fully into the headset, the microphone will be muted and the mic mute button will be disabled. When the microphone is extended, user can mute or unmute by pressing the microphone mute button. Mic mute LED lights up red when the microphone is muted.

Illustrations show how to mute/unmute the microphone by retracting it into the headset or using the microphone mute button. For the inline audio cable, a mute slider is shown. The mic mute LED lights up red when muted.

If the headset is connected to your device using the 3.5 mm inline audio cable, use the mute slider on audio cable to mute or unmute the microphone.

Replacing the ear pads

To remove ear pads, hold the ear pad firmly, twist toward the back of the headset and pull straight out. Note that left and right ear pads are different. Match the arrow marks on the ear pad and the ear cup to replace the ear pad.

Step-by-step illustrations guide the user through removing and replacing the ear pads, noting that left and right pads are distinct and should be matched by arrow marks.

Regulatory label position

The regulatory labels are on the left ear cup. Remove the ear pad to find their positions.

Diagrams indicate the position of regulatory labels on the inside of the left ear cup.

Troubleshooting

Specifications

Warranty information

Limited warranty and return policies

The Alienware Dual Mode Wireless Gaming Headset AW720H carries a 2-years limited hardware warranty. If purchased together with a Dell computer, it will follow the system warranty.

For U.S. customers:

This purchase and your use of this product are subject to Dell's end user agreement, which you can find at https://www.dell.com/terms. This document contains a binding arbitration clause.

For European, Middle Eastern and African customers:

Dell-branded products that are sold and used are subject to applicable national consumer legal rights, the terms of any retailer sale agreement that you have entered into (which will apply between you and the retailer) and Dell's end user contract terms.

Dell may also provide an additional hardware warranty – full details of the Dell end user contract and warranty terms can be found by going to https://www.dell.com, select your country from the list at the bottom of the "home" page, and then click the “terms and conditions” link for the end user terms or the "support" link for the warranty terms.

For non-U.S. customers:

Dell-branded products that are sold and used are subject to applicable national consumer legal rights, the terms of any retailer sale agreement that you have entered into (which will apply between you and the retailer) and Dell's warranty terms. Dell may also provide an additional hardware warranty – full details of Dell's warranty terms can be found by going to: https://www.dell.com/terms, select your country from the list at the bottom of the "home" page, and then click the "terms and conditions" link or the "support" link for the warranty terms.

Safety information

Keep the volume at optimal levels while in use. Do not listen at high volume levels for a long period. Prolonged exposure to a high volume may cause a high sound pressure and may cause a risk of hearing damage.