Tineco A10 HERO / MASTER Stick Vacuum Cleaner Instruction Manual

Table of Contents

This document contains the following sections:

• 1. Important Safety Instructions
• 2. Overview
• 3. Product Components
• 4. Accessory Instructions
• 5. Assembly
• 6. Product Instructions
• 7. Daily Maintenance
• 8. Specification
• 9. Trouble Shooting
• 10. Warranty

1. Important Safety Instructions

SAVE THESE INSTRUCTIONS

Household use only.

When using an electrical appliance, basic precautions should always be followed, including the following: READ ALL INSTRUCTIONS BEFORE USING (THIS APPLIANCE). Failure to follow the warnings and instructions may result in electric shock, fire and/or serious injury.

WARNING: To reduce the risk of fire, electric shock, or injury:

1. Do not use outdoors or on wet surfaces.
2. Do not allow to be used as a toy. Close attention is necessary when used by or near children, pets or plants.
3. Use only as described in this manual. Use only manufacturer's recommended attachments.
4. Do not use with a damaged cord or plug. If the appliance is not working as it should, has been dropped, damaged, left outdoors, or dropped into water, return it to a service center.
5. Do not handle the charger, including charger plug and charger terminals, with wet hands.
6. Do not put any object into openings. Do not use with any opening blocked; keep free of dust, lint, hair, and anything that may reduce air flow.
7. Keep hair, loose clothing, fingers, and all parts of body away from openings and moving parts.
8. Use extra care when cleaning on stairs.
9. Do not use to pick up flammable or combustible liquids, such as gasoline, or use in areas where they may be present.
10. Do not pick up anything that is burning or smoking, such as cigarettes, matches, or hot ashes.
11. Do not use without filter.
12. Prevent unintentional starting. Ensure the switch is in the off-position before connecting to battery pack, picking up or carrying the appliance. Carrying the appliance with your finger on the switch or energizing an appliance that has the switch on invites accidents.
13. Disconnect the battery pack from the appliance before making any adjustments, changing accessories, or storing the appliance. Such preventive safety measures reduce the risk of starting the appliance accidentally.
14. Recharge only with the charger specified by TINECO. A charger that is suitable for one type of battery pack may create a risk of fire when used with another battery pack.
15. Use appliances only with specifically designated TINECO battery packs. Use of any other battery packs may create a risk of injury and fire.
16. When the battery pack is not in use, keep it away from other metal objects, like paper clips, coins, keys, nails, screws or other small metal objects, that can make a connection from one terminal to another. Shorting the battery terminals together may cause burns or a fire.
17. Under abusive conditions, liquid may be ejected from the battery; avoid contact. If contact accidentally occurs, flush with water. If liquid contacts eyes, additionally seek medical help. Liquid ejected from the battery may cause irritation or burns.
18. Do not use a battery pack or appliance that is damaged or modified. Damaged or modified batteries may exhibit unpredictable behavior resulting in fire, explosion or risk of injury.
19. Do not expose a battery pack or appliance to fire or excessive temperature. Exposure to fire or temperature above 130°C may cause explosion.
20. Follow all charging instructions and do not charge the battery pack or appliance outside of the temperature range specified in the instructions. Charging improperly or at temperatures outside of the specified range may damage the battery and increase the risk of fire.
21. Have servicing performed by a qualified repair person using only identical replacement parts. This will ensure that the safety of the product is maintained.
22. Do not modify or attempt to repair the appliance or the battery pack except as indicated in the instructions for use and care.
23. Always turn on this appliance before connecting or disconnecting a motorized nozzle.
24. Do not charge or store the appliance outdoors or inside the car. Only charge, store or use the battery in a dry indoor area where the temperature is more than 4°C (39.2°F) but less than 40°C (104°F). The charger is for indoor use only.

2. Overview

The overview diagram shows the main components of the Tineco A10 HERO/MASTER stick vacuum cleaner:

• A. MAX mode button: Used to switch between high and low power modes.
• B. Dustbin empty release button: Button to release the dustbin for emptying.
• C. Dustbin: Container for collecting dust and debris.
• D. Trigger to fix switch button: A button that can lock the main trigger for continuous operation.
• E. Switch button: The main trigger to start and stop the vacuum.
• F. Dust bin release button: Another button to release the dustbin.
• G. Battery release button: Button to detach the battery pack.
• H. HEPA release button: Button to release the HEPA filter.
• I. Indicator light: Shows battery status and charging status.
• J. Rubber handle: For comfortable grip.
• K. Battery pack: Removable power source for the vacuum.

3. Product Components

The Tineco A10 HERO and A10 MASTER models include the following components:

A10 HERO

• Main body
• Mini power brush
• 2-in-1 Dusting brush
• Crevice nozzle
• Adaptor

A10 MASTER (Additional to A10 HERO)

• Tube
• Hard floor motorized brush*
• Battery*
• Dual adaptor*
• Carpet motorized brush
• Extra soft dusting brush*
• Flexible extension hose*
• Docking station
• Flexible multi-angle tube*
• Long crevice nozzle *

*Note: You can purchase additional accessories from TINECO.

4. Accessory Instructions

The following accessories are available for use with the Tineco A10 series:

• Carpet motorized brush: Ideal for rugs/carpets. Can also be used for vacuuming smooth floors.
• Hard floor motorized brush: Ideal for hard floors, especially sensitive wood floors. Vacuums coarse and fine dirt simultaneously.
• Crevice nozzle: For corners, niches, and other hard-to-reach places. Also suitable for cleaning inside vehicles.
• 2-in-1 Dusting brush: The frame with brushes can be removed by pressing the release button. For vacuuming upholstered furniture, curtains, etc. Also suitable for cleaning inside vehicles.
• Mini power brush: For vacuuming upholstered furniture, mattresses, etc. Vacuums pet hair and removes ingrained dirt. Also suitable for inside car cleaning.
• Ultra soft dusting brush: Very soft brush for cleaning sensitive surfaces such as keyboards, lamps, etc. Also suitable for cleaning inside vehicles.
• Long crevice nozzle: To increase reach when cleaning narrow and difficult-to-access corners and niches. Also suitable for cleaning inside vehicles.
• Flexible multi-angle tube: To increase reach and flexibility. Infinitely adjustable. Use with above accessories, except motorized brushes.
• Flexible extension hose: To increase reach. Use with above accessories, except motorized brushes.

5. Assembly

Install the Tube

Diagram shows inserting the tube into the main body. A release button is shown for removing the tube.

To Install Tube: Insert the tube into the main body until it clicks.

To Remove Tube: Press the release button and pull out the tube.

Install the Brush

Diagram shows inserting a motorized power brush into the tube. A release button is shown for removing the brush.

To Install Brush: Insert the motorized power brush into the tube until it clicks.

To Remove Brush: Press the release button and pull out the motorized power brush.

Note: All other accessories can be directly connected to the main body or, to increase the appliance's reach, to the tube. Test an inconspicuous area of a sensitive surface before using an accessory on it.

5. Assembly (Continued)

Install the Dustbin

Diagram shows attaching the dustbin to the main body until it clicks, and then pressing a release button to remove it.

To Install Dustbin: Install the dustbin to the main body and push upward until a 'click' sound is heard.

To Remove Dustbin: Press the dustbin release button and pull out the dustbin.

Install the Battery

Diagram shows pressing a battery release button to remove the battery, and then sliding the battery into the bottom of the main body until it clicks.

To Remove Battery: Press the battery release button, then pull the battery out.

To Install Battery: Slide the battery into the bottom of the main body. The battery will click into position when correctly fitted.

6. Product Instructions

Start to Work

Note: Before the first use, please charge the appliance (see "Charging the battery") for at least 3 hours. Select the accessories according to needs (see "Accessory Instructions").

Diagram shows pressing the switch button to start the machine and a separate button to lock the switch for continuous operation. Another diagram shows the MAX button.

Operation: Press the switch button (E) to start the machine. Lock the switch button (D) for continuous operation.

Power Modes: Press the MAX button (A) to switch between high and low power modes.

When finished, place the appliance on the docking station.

6. Product Instructions (Continued)

Empty the Dustbin

Diagram shows pressing a release button on the side of the dustbin and emptying its contents, then reattaching the bottom cover.

To Empty Dustbin: When finished, press the release button (B or F) on the side of the dustbin and empty the contents. Reattach the dustbin's bottom cover.

Charging the Battery

Diagram shows connecting the adaptor to the battery pack. It mentions the Dual Adaptor can charge two battery packs simultaneously and advises placing the appliance on the docking station near a wall during charging.

Charging: Connect the adaptor to the battery pack. The Dual Adaptor can charge two battery packs at the same time. To prevent any accident, please place the appliance on the docking station near a wall during charging. Please see page 14 for power rating information.

Note: A10 MASTER is equipped with a Dual adaptor and two Battery packs.

6. Product Instructions (Continued)

Indicator Light

The indicator lights (I) show the status of the battery and charging:

On Work

• Three solid blue lights: Full power.
• Two solid blue lights: Medium power.
• One solid blue light: Low power.
• One flashing red light: Out of power, charge battery.

During Charging

• Three blue lights flashing successively: Charging.
• Lights off: Charging complete.
• One flashing red light during charging: Fault, check Trouble Shooting.

Tips:

• Charge the battery only with the adaptor provided by TINECO.
• Do not charge the battery over the time suggested, which may cause heating, deformation, or burning.
• When the battery is not used for a long period of time or if it is completely discharged every time it is used, the working time may be temporarily reduced. It is recommended to fully charge the battery (5 hours) then discharge it a total of 2-3 times before use.
• When not using the battery for a long time, please store it in a cool dry place. Please ensure that its electrical charge is half full, not full or empty.
• If you need an additional battery, please purchase from TINECO.

7. Daily Maintenance

In order to maintain machine performance, it is recommended that you clean its components on a regular basis.

Note: Wash the filters, including the HEPA filter, at least every month.

Dustbin and Filters

Diagrams show steps for removing and cleaning the dustbin and filters.

1. Press the dustbin release button, pull out the dustbin as indicated in the picture.
2. Twist clockwise and remove the filters.
3. Clean the dustbin and filters under cold, running water. Clean with a wet cloth. Do not let liquids seep into the appliance.
4. The dustbin and filters should be air-dried completely before reinstalling.
5. After cleaning, install the dustbin and filters back into the main body, then reattach the dustbin cover.

7. Daily Maintenance (Continued)

HEPA Filter

Diagram shows pressing HEPA release buttons on both sides and gently pulling out the HEPA filter.

To Remove HEPA: Press the HEPA release button on both sides of the windshield and gently pull out the HEPA.

The HEPA can be washed under running water if necessary, and should be air-dried completely before reinstalling.

7. Daily Maintenance (Continued)

Brush

Diagrams show using a coin to unlock the brush roller lock, removing the brush, cleaning debris, and cleaning the brush window.

1. Use a coin or other tool to unlock the brush roller lock, then remove the brush from the brush window. Please see the above image.
2. Remove the hair and debris wrapped around the roller.
3. Gently clean the transparent brush window.
4. After cleaning, install the brush into the machine.

8. Specification

Product Technical Parameters:

9. Trouble Shooting

Note: If the above solutions cannot solve the problem, please contact TINECO customer support at support@tineco.com or visit the website www.tineco.com for further support.

10. Warranty

The 2-Year Limited Warranty applies to purchases made from authorized retailers of TINECO. Warranty coverage applies to the original owner and to the original battery only and is not transferable. According to the requirements outlined in this instruction manual, subject to the following conditions and exclusions.

What is Covered?

Your TINECO machine has a 2-year warranty against original defects in material and workmanship. The machine's main digital motor has a 5-year warranty against original defects in material and workmanship when used for private household purposes in accordance with the TINECO Instruction Manual. This warranty provides, at no extra cost to you, all labor and parts necessary to ensure your machine is in proper operating condition during the warranty period. This limited warranty is subject to the following terms:

What is Not Covered?

TINECO shall not be liable for costs, damages or repairs incurred as a result of:

• Machines purchased from an unauthorized dealer.
• Careless operation or handling, misuse, abuse, and/or lack of maintenance or use not in accordance with the TINECO Instruction Manual.
• Use of the machine other than for normal domestic purposes within the United States, e.g., for commercial or rental purposes.
• Use of parts not in accordance with the TINECO Instruction Manual.
• Use of parts and accessories other than those produced or recommended by TINECO.
• External factors unrelated to product quality and use, like accidental water damage.
• Repairs or alterations carried out by unauthorized parties or agents.
• Failing to clear blockages and other hazardous material from the machine.
• Normal wear and tear, including normal wearing parts, such as clear bin, belt, filter, HEPA, brush bar, hose assembly, and power cord (or where external damage or abuse is diagnosed), carpet or floor damage due to use not in accordance with manufacturer's instructions or failure to turn the brush bar off when necessary.
• Reduction in battery discharge time due to battery age or use.

Warranty Service

Please contact TINECO customer service via Email: support@tineco.com. Please inform us of your model name/number, serial number, purchase date, order number, machine problem, and your requirement. Please keep your purchase receipt in a safe place to ensure you have this information. All work will be carried out by TINECO or its authorized agency. Any replaced defective parts will become the property of TINECO. Service under this warranty will not extend the period of this warranty.

If your machine is not functioning properly, please email us: support@tineco.com

Warranty Limitations and Exclusions

Any implied warranties relating to your machine, including but not limited to warranty of merchantability or warranty of fitness for a particular purpose, are limited to the duration of this warranty. This limitation is not allowed by some States, and so this limitation may not apply to you. Your remedy for breach of this warranty is limited to the warranty service described above. TINECO will not be liable for any consequential damage or incidental damages you may incur in connection with your purchase and use of your machine. This limitation is not allowed by some States, and so this limitation may not apply to you. This limited warranty gives you specific legal rights. You may also have other rights which vary by State. This limited warranty is not transferable.

Visit TINECO Website: www.tineco.com

Or email our Customer Service: support@tineco.com

Manufacturer's warranties may not apply in all cases, depending on factors such as use of the product, where the product was purchased, or who you purchased the product from. Please review the warranty carefully, and contact the manufacturer if you have any questions.