Daewoo WM912T2WB1ES Washing Machine User Manual

Thank you for choosing this product. This User Manual contains important safety information and instructions on the operation and maintenance of your appliance. Please take the time to read this User Manual before using your appliance and keep this book for future reference.

Safety Instructions

Icon Key:

  • ⚠️ WARNING: Serious injury or death risk
  • ⚡ RISK OF ELECTRIC SHOCK: Dangerous voltage risk
  • ? FIRE: Risk of fire / flammable materials
  • ❗ CAUTION: Injury or property damage risk
  • ℹ️ IMPORTANT / NOTE: Operating the system correctly

General Safety Warnings

  • The necessary ambient temperature for operation of your Washing Machine is 15-25 °C.
  • Where the temperature is below 0 °C, hoses may split or the electronic card may not operate correctly.
  • Please ensure that garments loaded into your Washing Machine are free from foreign objects such as nails, needles, lighters and coins.
  • It is recommended that for your first wash, you select the 90° Cotton programme without laundry and half fill compartment II of the detergent drawer with a suitable detergent.
  • Residue may build up on detergent and softeners exposed to air for a long period of time. Only put softener or detergent in the drawer at the beginning of each wash.
  • Unplug your Washing Machine and switch off the water supply if the Washing Machine is left unused for a long time. We also recommend that you leave the door open to prevent build up of humidity inside the Washing Machine.
  • Some water may be left in your Washing Machine as a result of quality checks during production. This will not affect the operation of your Washing Machine.
  • The packaging of the machine could be hazardous to children. Do not allow children to play with the packaging or small parts from the Washing Machine.
  • Keep the packaging materials in a place where children cannot reach them, or dispose of them appropriately.
  • Use pre-wash programs only for very dirty laundry. Never open the detergent drawer while the machine is running.
  • In the event of a breakdown, unplug the machine from the mains supply and turn the water supply off. Do not attempt to carry out any repairs. Always contact an authorised service agent.
  • Do not exceed the maximum load for the washing programme you have chosen. Never force the door open when your Washing Machine is running.
  • Washing laundry containing flour may damage your machine.
  • Please follow the manufacturers' instructions regarding the use of fabric conditioner or any similar products that you intend to use in your Washing Machine.
  • Make sure that the door of your Washing Machine is not restricted and can be opened fully. Install your machine in a location that can be fully ventilated and preferably has constant air circulation.

Door Emergency Opening Function

When the machine is running, any power cut or when the program is not yet complete, the door will remain locked.

  1. Turn off the machine and unplug it from the mains socket.
  2. To drain the waste water, follow the instructions given in the cleaning the pump filter section.
  3. Pull down the emergency opening mechanism with the help of a tool and open the door at the same time.
  4. If the door remains locked after closing it again, move the emergency opening handle to the open position.

RISK OF BURNS

Do not touch the drain hose or any discharged water while your Washing Machine is running. The high temperatures involved pose a burn risk.

RISK OF DEATH FROM ELECTRICAL CURRENT

  • Do not connect your Washing Machine to the mains electricity supply using an extension lead.
  • Do not insert a damaged plug into a socket.
  • Never remove the plug from the socket by pulling the cord. Always hold the plug.
  • Never touch the power cord/plug with wet hands as this could cause a short circuit or electric shock.
  • Do not touch your Washing Machine if your hands or feet are wet.
  • A damaged power cord/plug can cause fire or give you an electric shock. When damaged it must be replaced; this should only be done by qualified personnel.

Risk of flooding

  • Check the speed of water flow before placing the drain hose in a sink.
  • Take necessary measures to prevent the hose from slipping.
  • Water flow may dislodge the hose if it is not properly secured. Make sure the plug in your sink does not block the plug hole.

Danger of Fire

  • Do not store inflammable liquids near your machine.
  • The sulphur content of paint removers may cause corrosion. Never use paint removing materials in your machine.
  • Never use products that contain solvents in your machine.
  • Please ensure that garments loaded into your Washing Machine are free from foreign objects such as nails, needles, lighters and coins.

Risk of falling and injury

  • Do not climb on your Washing Machine.
  • Make sure hoses and cables do not cause a trip hazard.
  • Do not turn your Washing Machine upside down or on its side.
  • Do not lift your Washing Machine using the door or detergent drawer. The machine must be carried by at least 2 people.

Child safety

  • Do not leave children unattended near the machine. Children might lock themselves in the machine resulting in risk of death.
  • Do not allow children to touch the glass door during operation. The surface becomes extremely hot and may cause damage to skin.
  • Keep packaging material away from children.
  • Poisoning and irritation may occur if detergent and cleaning materials are consumed or come into contact with the skin and eyes. Keep cleaning materials out of the reach of children.

Technical Specifications

General Appearance:

  • 1. Electronic Display
  • 2. Programme Dial
  • 3. Upper Tray
  • 4. Detergent Drawer
  • 5. Drum
  • 6. Pump Filter Cover
  • 7. Water Inlet Valve
  • 8. Power Cable
  • 9. Discharging Hose
SpecificationValue
Operating voltage / frequency(220-240) V~/50Hz
Total current10 A
Water pressureMaximum: 1 Mpa / Minimum: 0.1 Mpa
Total power2200 W
Maximum dry laundry capacity9 kg
Spinning revolution1200 rev / min
Programme number15
Dimensions (mm) - Height845
Dimensions (mm) - Width597
Dimensions (mm) - Depth582

Installation

Removing the Transit Bolts

Before operating the washing machine, remove the 4 transit bolts and rubber spacers from the rear of the machine. If the bolts are not removed, they may cause heavy vibration, noise and malfunction of the machine and void the warranty.

  1. Loosen the transit bolts by turning them anticlockwise with an appropriate spanner.
  2. Remove the transit bolts with a straight pull.
  3. Fit the plastic blanking caps supplied in the accessories bag into the gaps left by the removal of the transit bolts.
  4. Store the transit bolts for future use.

Note: Faults occurring due to the machine being operated with transit bolts fitted are out of the scope of the warranty.

Adjusting the Feet / Adjusting Adjustable Stays

  • Do not install your machine on a surface (such as carpet) that would prevent ventilation at the base.
  • To ensure silent and vibration-free operation of your machine, install it on a firm surface.
  • You can level your machine using the adjustable feet.
  • Loosen the plastic locking nut.
  • To increase the height of the machine, turn the feet clockwise. To decrease the height of the machine, turn the feet anticlockwise.
  • Once the machine is level, tighten the locking nuts by turning them clockwise.
  • Never insert cardboard, wood or other similar materials under the machine to level it.
  • When cleaning the ground on which the machine is located, take care not to disturb the level of the machine.

Electrical Connection

  • Your Washing Machine requires a 220-240V, 50Hz mains supply.
  • The mains cord of your washing machine is equipped with an earthed plug. This plug should always be inserted into an earthed socket of 10 amps.
  • If you do not have a suitable socket and fuse conforming with this, please ensure the work is carried out by a qualified electrician.
  • Daewoo does not take responsibility for damage that occurs due to the use of ungrounded equipment.

Note: Operating your machine with low voltage will reduce its life cycle and restrict its performance.

Water Inlet Hose Connection

  • Your machine may have either a single water inlet connection (cold) or double water inlet connection (hot and cold) depending on the machine specifications. The white capped hose should be connected to cold water inlet and red capped hose to the hot water inlet (if applicable).
  • To prevent water leaks at the joints, fit the supplied nuts to the end(s) of the water inlet hose that connect to the water supply.
  • Connect new water inlet hoses to a 3/4" threaded tap.
  • Connect the white capped end of the water inlet hose to the white water inlet valve on the rear side of the machine and the red capped end of the hose to the red water inlet valve (if applicable).
  • Hand tighten the connections. If in any doubt, consult a qualified plumber.
  • Water flow with a pressure of 0.1-1 Mpa will allow your machine to operate at optimum efficiency (pressure of 0.1 Mpa means that more than 8 litres of water per minute will flow through a fully opened tap).
  • Once you have made all of the connections, carefully turn the water supply on and check for leaks.
  • Ensure that the new water inlet hoses are not trapped, kinked, twisted, folded or crushed.
  • If your machine has a hot water inlet connection, the temperature of the hot water supply should not be higher than 70°C.

Note: Your Washing Machine must only be connected to your water supply using the supplied new fill hose. Old hoses must not be reused.

Water Discharge Connection

  • Connect the water drain hose to a standpipe or to the outlet elbow of a household sink, using additional equipment.
  • Never attempt to extend the water drain hose.
  • Do not put the water drain hose from your machine into a container, bucket or bathtub.
  • Make sure that the water drain hose is not bent, buckled, crushed or extended.
  • The water drain hose must be installed at a maximum height of 100 cm from the ground.

Control Panel Overview

1. Detergent Drawer

This compartment is for liquid or powder detergents or limescale remover. The fluid detergent level plate will be supplied inside your machine. Fabric conditioner, starch, detergent compartment: This compartment is for softeners, conditioners or starch. Follow the instructions on the packaging. If softeners leave residue after use, try diluting them or using a liquid softener. Pre-wash detergent compartment: This compartment should be used only when the pre-wash feature is selected. We recommend that the pre-wash feature is used only for very dirty laundry.

2. Programme Dial

To select the desired programme, turn the programme dial either clockwise or anti-clockwise until the marker on the programme dial points to the chosen programme. Make sure that the programme dial is set exactly to the programme you want.

3. Electronic Display

The display panel shows the washing delay timer (if set), temperature selection, spin speed, any additional functions selected. The display panel shows "End" when the selected programme is complete. The display panel also indicates if a fault has occurred with your machine.

Using Your Washing Machine

Preparing Your Laundry

Follow the instructions given in the care labels on the clothing.

  • Separate your laundry according to type (cotton, synthetic, sensitive, wool etc.), washing temperature (cold, 30°, 40°, 60°, 90°) and the degree of dirtiness (slightly stained, stained, highly stained).
  • Never wash coloured and white laundry together. Dark textiles may contain excess dye and should be washed separately several times.
  • Ensure that there are no metallic materials on your laundry or in the pockets; if so, remove them. CAUTION: Any malfunctions which occur due to foreign materials damaging your machine are not covered by the warranty.
  • Close zips and fasten any hooks and eyes.
  • Remove the metallic or plastic hooks of curtains or place them in a washing net or bag.
  • Reverse textiles such as pants, knitwear, t-shirts and sweat shirts.
  • Wash socks, handkerchiefs and other small items in a washing net.

Care Label Symbols Description:

  • Can be bleached / Do not bleach
  • Normal washing / Maximum ironing temperature 150°C / Maximum ironing temperature 200°C / Do not iron
  • Can be dry cleaned / No dry cleaning
  • Dry flat / Hang to dry / Do not tumble dry
  • Dry cleaning in gas oil, pure alcohol and R113 is allowed (P) / Perchloroethylene (P) / Perchloroethylene, R11, R113, Gas Petroleum oil (A) / R11, R113, Gas oil (F)

Putting Laundry in the Machine

  • Open the door of your machine.
  • Spread your laundry evenly in the machine.

Note: Take care not to exceed the maximum load of the drum as this will give poor wash results and cause creasing. Refer to the washing programme tables for information on load capacities.

Approximate weights of typical laundry items:

Laundry TypeWeight (gr)
Towel200
Linen500
Bathrobe1200
Quilt cover700
Pillow slip200
Underwear100
Tablecloth250
  • Load each item of laundry separately.
  • Check that no items of laundry are trapped between the rubber seal and the door.
  • Gently push the door until it clicks shut.

Adding Detergent to the Machine

The amount of detergent you will need to put in your machine will depend on the following criteria:

  • If your clothes are only slightly soiled, do not pre-wash. Put a small amount of detergent (as specified by the manufacturer) into compartment II of the detergent drawer.
  • If your clothes are excessively soiled, select a programme with pre-wash and put ⅓ of the detergent to be used into compartment I of the detergent drawer and the rest in compartment II.
  • Use detergents produced for automatic washing machines. Follow the manufacturer's instructions on the amount of detergent to use.
  • In areas of hard water, more detergent will be required.
  • The amount of the detergent required will increase with higher washing loads.
  • Put softener in the middle compartment of the detergent drawer. Do not exceed the MAX level. Thick softeners may cause clogging of the drawer and should be diluted.
  • It is possible to use fluid detergents in all programmes without a pre-wash. To do this, slide the fluid detergent level plate into the guides in compartment II of the detergent drawer. Use the lines on the plate as a guide to fill the drawer to the required level.

Operating Your Machine

  1. Plug your machine in to the mains supply.
  2. Turn on the water supply.
  3. Open the machine door.
  4. Evenly spread your laundry in the machine.
  5. Gently push the door until it clicks shut. Make sure the door is fully closed, otherwise the programme will not start.

Selecting a Programme

Use the programme tables to select the most appropriate programme for your laundry.

Half-Load Detection System

Your machine features a half-load detection system. If you put less than half the maximum load of laundry into your machine, it will automatically set the half-load function, regardless of the programme you selected. This means that the selected programme will take less time to complete and will use less water and energy.

Additional Functions

  1. Temperature Selection: Use the washing water temperature adjustment button to alter the automatically programmed washing water temperature. When you select a programme, the maximum temperature for that programme is automatically selected. To adjust the temperature, press the water temperature adjustment button until the desired temperature is displayed on the digital display. You can gradually decrease the washing water temperature between the maximum washing water temperature of the selected programme and cold washing (- - °C) selections by pressing the temperature adjustment button.
  2. Spin Speed Selection: When you select a programme, the maximum spin speed is automatically selected. To adjust the spin speed between the maximum spin speed and the cancel spinning option (- - -), press the Spin speed button until the desired speed is displayed. If you have skipped the spin speed you want to set, keep pressing the spin speed adjustment button until the desired spin speed is displayed again.
  3. Delay Timer: You can use this auxiliary function to delay the start time of the washing cycle for 1 to 23 hours. To use the delay function: Press the delay key once. "01h" will be displayed. The delay timer indicator will light up on the electronic display. Press the delay key until you reach the time after which you want the machine to start the washing cycle. If you have skipped the delay time you would like to set, you can keep pressing the delay key until you reach that time again. To use the time delay function, you need to press the Start/Pause key to start the machine. If you want to cancel the delay: If you have pressed the Start/Pause key to start the machine, press the delay key once. The delay timer indicator will go off on the electronic display. If you have not pressed the Start/Pause key, press the delay key continuously until the delay timer indicator goes off on the electronic display.
  4. Steam Assist: Owing to the steam system, ironing has become quick and easy. The steam used in washing penetrates and loosens the fibres, eliminates creases and leaves clothes soft and delicate.
  5. Anti-Allergic: You can add an additional rinse operation to your laundry using this additional function. Your machine will carry out all rinsing steps with hot water. This setting is recommended for laundry worn on delicate skin, baby clothes and underwear. To select this function, press the Anti-allergic button when the symbol is displayed.
  6. Easy Ironing: Using this function will result in your laundry being less wrinkled at the end of the selected washing programme. To select this function, press the Easy ironing button when the symbol is displayed.
  7. Pre-Wash: This additional function allows you to give heavily soiled laundry a pre-wash before the main washing programme takes place. When using this function, put detergent in the front washing compartment of the detergent drawer. To select this function, press the Pre-wash button when the symbol is displayed.
  8. Extra Rinse: You can add an additional rinse operation to the end of the selected wash programme using this additional function. To select this function, press the Extra rinse button when the symbol is displayed.
  9. Rapid Wash: You can wash your laundry in a shorter time, using less energy and water by selecting this additional function. It is recommended to only use this option if you are washing less than half the maximum dry load for the selected programme. To select this function, press the Rapid wash button when the symbol is displayed.
  10. No Spin: If you don't want to perform wringing on your laundry, you can use this auxiliary function. You may make the programme active by pressing the wringing cancel button on the display panel when the LED light of the symbol turns on.
  11. Cold Wash: You can use this auxiliary function when you want to wash your laundry with cold water (tap water). You may make the programme active by pressing the cold washing button on the display panel when the LED light of the symbol turns on.

Start/Pause Button: By pressing the Start/Pause button, you may start the programme you have selected or suspend a running programme. If you switch your machine to the standby mode, the Start/Pause LED on the electronic display will blink.

Child Lock

The Child Lock function allows you to lock the buttons so that the wash cycle you have chosen cannot be changed unintentionally.

  • To activate child lock, press and hold buttons 2 and 3 simultaneously for at least 3 seconds. "CL" will flash on the electronic display for 2 seconds when the child lock is activated.
  • If any button is pressed or the selected programme is changed by the programme dial while the child lock is active, the "CL" symbol will flash on the electronic display for 2 seconds.
  • If the child lock function is active and a programme is running, when the programme dial is turned to the "CANCEL" position and another programme is selected, the previously selected programme continues from where it was left.
  • To deactivate the child lock, press and hold buttons 2 and 3 simultaneously for at least 3 seconds until the "CL" symbol on the electronic display disappears.

Cancelling the Programme

To cancel a running programme at any time:

  1. Turn the programme dial to the "STOP" position.
  2. Your machine will stop the washing operation and the programme will be cancelled.
  3. Turn the programme dial to any other programme to drain the machine.
  4. Your machine will perform the necessary draining operation and cancel the programme.
  5. You can now select and run a new programme.

Programme End

Your machine will stop by itself as soon as the programme you have selected finishes.

  • "End" will flash on the electronic display.
  • You can open the machine's door and remove the laundry.
  • Leave the door of your machine open to allow the inner part of your machine to dry.
  • Switch the programme dial to STOP position.
  • Unplug your machine.
  • Turn the water tap off.

Programme Table

ProgrammeLaundry type / DescriptionsWashing temperature (°C)Maximum dry laundry amount (kg)Detergent compartmentProgramme duration (Min.)
COTTON ECO 40-60Very dirty, cotton and flax textiles.*60-90-80-70-409.02145
COTTON Pre-WashDirty cotton and flax textiles.*40 - 609.01&2228
COTTONDirty cotton and flax textiles.*60 - 50 - 40 - 30 "- -C"9.02164
COLOURSLess dirty, cotton and linen textiles.*20- "- -C"4.5259
WOOLLess dirty, cotton and linen textiles.*40 - 30 - "- -C"3.52130
RINSEWoollen laundries with machine wash labels.*30 - "- -C"2.5257
ALLERGY SAFEProvides an additional rinse to any type of laundry after the washing cycle.*"- -C"9.0-30
Spin/DrainYou can use this program for any type of laundry if you want an additional spin step after the washing cycle./ You can use the drain program to drain the water accumulated inside the machine. To enable the drain program, turn the program knob to the spin/drain program. After you select "spin cancelled" using the auxiliary function key, the program will start to run.*60 - 50 - 40 - 30 "- -C"4.02215
HAND WASHLaundry recommended for hand wash or sensitive laundry.*"- -C"2.5257
Easy Care / OutdoorVery dirty or synthetic-mixed textiles. (Nylon socks, shirts, blouses, synthetic-including trousers etc.)*30 - "- -C"3.52100
DuvetFor washing a fibre duvet with a machine washable label. (max. 2.5 kg)*40 - 30 - "- -C"3.5288
Jeans / Dark GarmentsBlack and dark items made of cotton, mixed fibre or jeans. Wash inside out. Jeans often contains excess dye and may run during the first few washes. Wash light and dark coloured items separately.*40 - 30 - "- -C"4.0296
(**)FAST 60' 60°CDirty, cotton, coloured and linen textiles washed at 60°C in 60 minutes.*30 - "- -C"2.0260
(***) Rapid 12 min.In a short time of 12 minutes, lightly soiled, cotton, colored and linen textiles your can wash.*60 - 50 - 40 - 30 "- -C"3.0212

Note: PROGRAMME DURATION MAY CHANGE ACCORDING TO THE AMOUNT OF LAUNDRY, TAP WATER, AMBIENT TEMPERATURE AND SELECTED ADDITIONAL FUNCTIONS.

Energy Consumption Details:

Programme NameRated Capacity (kg)Energy Consumption (kWh/cycle)Programme Duration (Hours:Minutes)Water Consumption (Litres/Cycle)Max. Temperature (°C)Remaining Moisture Content (%)
Cotton Eco 40-6092.3603:15729053%
Cotton 6090.8902:25395753%
Cotton Fast 6090.9503:485653%
Easy Care / Outdoor3.50.7101:50484262%
Cotton40.9501:00325853%
Colours4.51.1700:59372053%
Cotton3.50.3402:50333953%
Cotton4.50.2002:20222623%
Cotton3.50.7101:50484262%
Cotton40.9501:00325853%
Colours4.51.1700:59372053%
Cotton3.50.3402:50333953%
Cotton4.50.2002:20222623%
Cotton3.50.7101:50484262%
Cotton40.9501:00325853%
Colours4.51.1700:59372053%
Cotton3.50.3402:50333953%
Cotton4.50.2002:20222623%
Cotton3.50.7101:50484262%
Cotton40.9501:00325853%
Colours4.51.1700:59372053%
Cotton3.50.3402:50333953%
Cotton4.50.2002:20222623%

Note: The most efficient programmes in terms of energy consumption are generally those that perform at lower temperatures and longer duration. Loading the household washing machine up to the capacity indicated by the manufacturer for the respective programmes will contribute to energy and water savings. Program duration, energy consumption and water consumption values may vary according to wash load weight and type, selected extra functions, tap water and ambient temperature. It's recommended to use liquid detergent for the washing programmes at low temperature. The amount of detergent to be used may vary depending on the amount of laundry and the level of dirtiness of the laundry. Please follow the detergent manufacturers' recommendations for the amount of the detergent to be used. The noise and remaining moisture content are influenced by the spinning speed. The higher spinning speed in the spinning phase, the higher noise and the lower remaining moisture content. You can access the product database where the model information is stored by reading the QR code on the energy label.

Important Informations

  • Use detergents, softeners and other additives suitable for automatic washing machines only. Excessive foam has occurred and automatic foam absorption system has been activated due to too much detergent usage.
  • Periodic cleaning for the washing machine is recommended every 2 months. For periodic cleaning, please use the Drum Clean programme. If your machine does not have a Drum Clean programme, use the Cottons-90 programme. When required, use limescale removers manufactured specifically for washing machines only.
  • Never force the door open when your Washing Machine is running. You can open the door of your machine 2 minutes after the completion of a washing operation.
  • The installation and repairing procedures should always be carried out by an Authorised Service Agent to avoid possible risks. The manufacturer shall not be held liable for damages that may arise from procedures carried out by unauthorised persons.

Cleaning and Maintenance

Warning: Turn your mains power supply off and remove the plug from the socket before carrying out maintenance and cleaning of your machine. Turn off the water supply before starting maintenance and cleaning of your machine.

Caution: Do not use solvents, abrasive cleaners, glass cleaners or all-purpose cleaning agents to clean your Washing Machine. They may damage the plastic surfaces and other components with the chemicals they contain.

Water Inlet Filters

Water inlet filters prevent dirt and foreign materials from entering your machine. Clean these filters when your machine is unable to receive sufficient water, although your water supply is on and the tap is open. Clean your water inlet filters every 2 months.

  • Unscrew the water inlet hose(s) from the Washing Machine.
  • To remove the water inlet filter from the water inlet valve, use a pair of long-nosed pliers to gently pull on the plastic bar in the filter.
  • A second water inlet filter is located in the tap end of the water inlet hose. To remove the second water inlet filter, use a pair of long-nosed pliers to gently pull on the plastic bar in the filter.
  • Clean the filter thoroughly with a soft brush and wash with soapy water and rinse thoroughly. Re-insert the filter by gently pushing it back into place.

Caution: The filters at the water inlet valve may become clogged due to water quality or lack of required maintenance and may break down. This may cause a water leak. Any such breakdowns are out of the scope of the warranty.

Pump Filter

Warning: The water in the pump may be hot; wait until it has cooled down before carrying out any cleaning or maintenance.

The pump filter system in your Washing Machine prolongs the life of the pump by preventing lint from entering your machine. Clean the pump filter every 2 months. The pump filter is located behind the cover on the front-lower right corner.

  1. You may use the washing powder spade supplied with your machine or liquid detergent level plate to open the pump cover. Lodge the end of the powder spade or liquid detergent level plate in the opening of the cover and gently press backwards. The cover will open.
  2. Before opening the filter cover, place a container under the filter cover to collect any water left in the machine.
  3. Loosen the filter by turning anticlockwise and remove by pulling. Wait for the water to drain.
  4. Remove any foreign materials from the filter with a soft brush.
  5. After cleaning, re-fit the filter by inserting it and turning clockwise.
  6. When closing the pump cover, ensure that the mountings inside the cover meet the holes on the front panel side.
  7. Close the filter cover.

Note: Depending on the amount of water inside the machine, you may have to empty the water collection container a few times.

Detergent Drawer

The use of detergent may cause residual build up in the detergent drawer over time. Remove the drawer every 2 months to clean the accumulated residue.

  • Pull the drawer forwards until it is fully extended.
  • Press the indicated region inside the detergent drawer you have pulled all the way back, and continue pulling to remove the detergent drawer from its place.
  • Remove the detergent drawer and disassemble the flush stopper. Clean thoroughly to completely remove any softener residue. Refit the flush stopper after cleaning and check that it is seated properly.
  • Rinse with a brush and lots of water.
  • Collect the residues inside the detergent drawer slot so that they don't fall inside your machine.
  • Dry the detergent drawer with a towel or dry cloth and place it back.
  • Do not wash your detergent drawer in a dishwasher.

Liquid Detergent Apparatus: For the cleaning and maintenance of the liquid level detergent apparatus, remove the apparatus from its location as shown in the picture below, and thoroughly clean the remaining detergent residues. Replace the apparatus. Make sure that no residual material remains inside the siphon.

Body / Drum

  • Body: Use a mild, non-abrasive cleaning agent, or soap and water, to clean the external casing. Wipe dry with a soft cloth.
  • Drum: Do not leave metallic objects such as needles, paper clips, coins etc. in your machine. These objects lead to the formation of rust stains in the drum. To clean such rust stains, use a non-chlorine cleaning agent and follow the instructions of the manufacturer of the cleaning agent. Never use wire wool or similar hard objects for cleaning rust stains.

Troubleshooting

Repair of your machine should be carried out by an authorised service company. If your machine requires repair or if you cannot solve an issue with the information provided below, then you should: Unplug your machine from the mains power supply. Turn off the water supply.

FAULTPOSSIBLE CAUSETROUBLESHOOTING
Your machine does not start.Machine not plugged in.
Fuses are faulty.
No mains power supply.
Start/Pause button not pressed.
Programme dial `stop' position.
The machine door is not completely closed.
Plug machine in.
Replace the fuses.
Check mains power.
Press the Start/Pause button.
Turn the programme dial to the desired position.
Close the machine door.
Your machine does not intake water.Water tap is turned off.
Water inlet hose may be twisted.
Water inlet hose clogged.
Inlet filter clogged.
The machine door is not completely closed.
Turn tap on.
Check water inlet hose and untwist.
Clean water inlet hose filters.
Clean the inlet filters.
Close the machine door.
Your machine does not discharge water.Drain hose clogged or twisted.
Pump filter clogged.
Laundry is too tightly packed together in the drum.
Check the drain hose, then either clean or untwist.
Clean the pump filter.
Spread your laundry in the machine evenly.
Your machine vibrates.The feet have not been adjusted.
Transit bolts fitted for transportation have not been removed.
Small load in the drum.
Your machine is overloaded with laundry or laundry is unevenly spread.
Your machine rests on a hard surface.
Adjust the feet.
Remove the transit bolts from the machine.
This will not prevent operation of your machine.
Do not overload the drum. Spread laundry evenly in the drum.
Do not set up your Washing Machine on a hard surface.
Excessive foam is formed in the detergent drawer.Excessive amount of detergent used.
Wrong detergent used.
Press the Start/Pause button. To stop the foam, dilute one tablespoon of softener into 1/2 litre of water and pour into the detergent drawer. Press the Start/Pause button after 5-10 mins.
Only use detergents produced for automatic Washing Machines.
Unsatisfactory washing result.Your washing is too dirty for the programme selected.
Amount of detergent used insufficient.
There is too much laundry in your machine.
Hard water.
Your laundry is too tightly packed together in the drum.
Use the information in the programme tables to select the most appropriate programme.
Use the amount of detergent as instructed on the packaging.
Check that the maximum capacity for the selected programme has not been exceeded.
Increase the amount of detergent following the manufacturer's instructions.
Check that your laundry is spread out.
As soon as the machine is loaded with water, water discharges.The end of water drain hose is too low for the machine.Check that the drain hose is at a suitable height.
No water appears in the drum during washing.No fault. Water is in the unseen part of the drum.. . . . . . . . . . . . . . . . . . . . .
Laundry has detergent residue.Non-dissolving particles of some detergents may appear on your laundry as white spots.Perform an extra rinse, or clean your laundry with a brush after it dries.
Grey spots appear on the laundry.There is untreated oil, cream or ointment on your laundry.Use the amount of detergent as instructed on the packaging in the next wash.
The spin cycle does not take place or takes place later than expected.No fault. The Unbalanced load control system has been activated.The Unbalanced load control system will try to spread your laundry. The spinning cycle will begin once your laundry is spread. Load the drum evenly for the next wash.

Automatic Fault Warnings and What to Do

Your Washing Machine is equipped with a built-in fault detection system, indicated by a combination of flashing wash operation lights. The most common failure codes are shown below.

TROUBLE CODEPOSSIBLE FAULTWHAT TO DO
E01The door of your machine is not shut properly.Shut the door properly until you hear a click. If your machine persists to indicate fault, turn off your machine, unplug it and contact the nearest authorised service agent immediately.
E02The water pressure or the water level inside the machine may be low.Check the tap is fully turned on. Mains water may be cut-off. If the problem still continues, your machine will stop after a while automatically. Unplug the machine, turn off your tap and contact the nearest authorised service agent.
E03The pump is faulty or pump filter is clogged or electrical connection of the pump is faulty.Clean the pump filter. If the problem persists, contact the nearest authorised service agent.
E04Your machine has excessive amount of water.Your machine will discharge water by itself. Once the water has drained, turn off your machine and unplug it. Turn off the tap and contact the nearest authorised service agent.
Models: WM912T2WB1ES Washing Machine, WM912T2WB1ES, Washing Machine, Machine

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