RENPHO Shoulder & Neck Massager

User Manual

Important Safety Instructions

When using an electrical appliance, basic precautions should always be followed, including the following:

Read all instructions before using this appliance.

  1. For household use only, not for medical or other commercial purposes.
  2. Any individual who may be pregnant or has recently given birth, has a heart condition or a pacemaker, suffers from diabetes or other sensory impairment, phlebitis and/or thrombosis, joint dysfunction, inflammation or injuries, weak bones, osteoporosis, a high fever, an abnormal or cured spine, is at an increased risk of developing blood clots, has pins/screws/artificial joints or other medical devices implanted in his/her body, is being treated for a medical condition or physical injury or is under a doctor's care should consult with a medical professional before using a massaging device designed for domestic use.
  3. Children shall not play with the appliance.
  4. Cleaning and user maintenance shall not be made by children without supervision.

DANGER - To reduce the risk of electric shock:

  1. Always unplug this massager from the electrical outlet immediately after using and before cleaning.
  2. Do not use while bathing or in a shower.
  3. Do not reach for the massager that has fallen into water.
  4. Do not place or store appliance where it can fall or be pulled into a tub or sink.
  5. Do not place in or drop into water or other liquid.

WARNING - To reduce the risk of burns, fire, electric shock, or injury to persons:

  1. The massager should never be left unattended when plugged in. Unplug from outlet when not in use, and before putting on or taking off parts.
  2. Do not operate under blanket or pillow. Excessive heating can occur and cause fire, electric shock, or injury to persons.
  3. Close supervision is necessary when this massager is used by, on, or near children, invalids, or disabled persons.
  4. Use this massager only for its intended use as described in this manual. Do not use attachments not recommended by the manufacturer.
  5. Never operate this massager if it has a damaged cord or plug, if it is not working properly, if it has been dropped or damaged, or dropped into water. Return the massager to a service center for examination and repair.
  6. Do not carry this massager by supply cord or use cord as a handle.
  7. Keep the cord away from heated surfaces.
  8. Never use pins or other metallic fasteners with this appliance.
  9. Do not operate where aerosol (spray) products are being used or where oxygen is being administered.
  10. Do not use while driving, after consuming alcohol or taking sleeping pills.
  11. Stop using immediately if you experience any unusual pain or discomfort.
  12. To disconnect, turn off the power button, then remove plug from outlet.
  13. Only use accessories officially provided by RENPHO.
  14. The massager has a heated surface. Persons insensitive to heat must be careful when using the appliance.
  15. Use heated surfaces carefully. May cause serious burns. Do not use it on insensitive skin or on a person with poor blood circulation. The unattended use of heat by children or incapacitated persons may be dangerous.
  16. Temperatures sufficiently high to cause burns may occur regardless of the control setting. Do not use on an infant or invalid or on a sleeping or unconscious person. Check the skin in contact with the heated area of the massager frequently to reduce the risk of blistering.

SAVE THESE INSTRUCTIONS

About the RENPHO Shoulder & Neck Massager

1. Specifications

Product Name Shoulder & Neck Massager
Model RP-SNM067
Material PU leather + Breathable mesh
Input 12V-2A
Rated Power 24W
Auto-off Timer 15mins
Gross Weight 4.6lbs
Product Dimensions 17.71 (L) x 6.70 (W) x 7.87 (H) inch
Noise ≤55dB
Temperature <118°F/47.8°C

2. Product Overview

The RENPHO Shoulder & Neck Massager is designed for use on various body parts, excluding the head, elbows, knees, and chest.

Included Components:

Using the RENPHO Shoulder & Neck Massager

  1. Connect the power adapter into the DC port, then plug into an electric outlet or car adapter. Place the massager on the target area.
  2. Button Introduction:
    • Power Button: Press to turn on/off the massager. Medium speed and heat are on by default.
    • Direction Button: Press to change the massage direction. The direction of massage nodes changes every minute.
    • Speed Button: Press to adjust massage speed (Low, Medium [Default], High).
    • Heat Button: Press to power on/off the heat function.
  3. Massage Areas: The massager can be used on the Neck, Shoulder, Back, Waist, Abdomen, Thighs, Legs, Feet, and Calf.

Note: The massager has a built-in 15-minute auto-off timer.

Tip: For added comfort, place the provided soft sleeve on the massager and secure it with the Velcro strap.

Product Care and Maintenance

  1. Store the massager in a cool, dry place away from sharp objects when not in use.
  2. Unplug the massager before cleaning. Wipe with a soft, damp cloth and non-abrasive cleaners.
  3. Never submerge the massager in any liquid. Keep away from solvents and harsh detergents.
  4. Do not attempt to repair the massager, as there are no user-serviceable parts.

Troubleshooting Guide

Problem Cause Solution
Massager doesn't turn on Power adapter plug is loose
Power button is off
No power
Reconnect the plug to the outlet
Press the power button to turn on the massager
Try another outlet
Massager shuts off suddenly The massager has a built-in timer that automatically switches off the massager after 15 minutes of continuous use.
Overheat protection is triggered to switch off the massager due to high temperature
Press the power button to start another 15-minute massage
Wait for the massager to cool off before turning it on again
Can't feel heat Heat function hasn't been activated
Used the soft sleeve
Press the heat button to activate the heat function
Take off soft sleeve
Can't feel intensity Your pull on the handle is not strong enough
The massage intensity is weak
Increase your pull on the handle
Press the speed button to increase the massage intensity
Pain is felt while in use The massage intensity is too strong
It is easy to hurt your neck if the temperature is too high
Press the speed button to lower the massage intensity
Add the provided soft sleeve on the massager to reduce the intensity

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