Motorola moto buds+ and moto buds User Guide

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Meet your earbuds

Let's get started. Your moto buds+ (XT2441-1) and moto buds (XT2443-1) are wireless earbuds that allow you to control your media, manage your calls, or activate your voice assistant on the go with simple gestures.

Note: Product images are for illustration purposes only and may differ from the actual products you purchase.

Charging case

moto buds+ (XT2441-1):

The charging case features a charging port on the back, a function button inside, LED indicator, and charging contacts for the earbuds.

moto buds (XT2443-1):

The charging case features a charging port on the back, a function button inside, LED indicator, and charging contacts for the earbuds.

Earbuds and eartips

moto buds+ (XT2441-1):

Each earbud has touch areas in the middle part. Replaceable eartips are included in various sizes for comfort and a secure fit.

moto buds (XT2443-1):

Each earbud has touch areas in the middle part. Replaceable eartips are included in various sizes for comfort and a secure fit.

* The earbuds come with pre-installed eartips. Additional eartips of different sizes are included for your convenience. Please select the eartips that offer the best comfort and fit.

Microphones

Each earbud has a triple-microphone system for enhanced ambient noise suppression and echo cancellation. This includes a speaker & feedback microphone, a talk microphone (located at the bottom), and a feedforward microphone.

*Feedforward and feedback microphones are used for noise control modes. For more, see Set the noise control modes.

Note: Keep the mesh and outlets around the microphones clean and unobstructed for normal function. For more, see Clean the earbuds.

Wear your earbuds

To get the right fit, gently press the earbuds into your ears and rotate until they feel tight and secure.

Caution: Stop using your product and seek medical advice if you experience skin irritation. ⚠️

Tip: To find the best seal, install the Moto Buds app on your Android device and run a fit test by tapping Moto Buds > More > Fit test.

Charge your earbuds

Note: Before charging, remove any protective film from the earbuds and case.

Charge the case using a USB-C® cable for both moto buds+ (XT2441-1) and moto buds (XT2443-1).

The case for moto buds+ (XT2441-1) can also be charged using a Qi-certified wireless charger (sold separately). Align the wireless charging area on the bottom of the case with the charger for optimal performance.

Wired Charging: Connect a USB-C cable.

Wireless Charging for moto buds+ (XT2441-1): Place the case on a wireless charging pad.

Note: Only the moto buds+ (XT2441-1) charging case supports wireless charging.

Pair and connect

Your wireless earbuds are compatible with a wide range of devices supporting Bluetooth and audio features, including smartphones, tablets, and laptops. They use Bluetooth technology for a seamless wireless audio experience.

Note: A flashing orange LED indicates low battery and that the earbuds are not ready to pair. Charge the case sufficiently.

Fast pairing

Quickly pair your earbuds with Motorola mobile devices running Android 12 or later, and other Android devices compatible with Google Fast Pair.

Tip: Consult your Android device manufacturer for Google Fast Pair information.

Note: Full Google Fast Pair access requires a device set up with a Google account.

1. Turn on Bluetooth on the device you want to pair.
2. With earbuds in the open case, they will enter Bluetooth pairing mode automatically when the LED indicator flashes blue. A pop-up window will appear.
3. Tap Connect on the pop-up window and follow the on-screen instructions to complete the connection and download the Moto Buds app if needed.

Tip: To turn on Bluetooth on a Motorola phone, swipe up from the home screen and tap Settings > Connected devices > Pair new device. Alternatively, swipe the status bar down and tap Bluetooth.

Note: If the LED indicator does not flash blue, press and hold the function button for 2 seconds. If the pop-up window does not appear, refer to Manual pairing.

Manual pairing

Manually pair your earbuds with Bluetooth-compatible devices running Android, iOS, Windows, and more.

1. Turn on Bluetooth on the device and open the list of available Bluetooth devices.
2. With earbuds in the open case, press and hold the function button for 2 seconds until the LED indicator flashes blue.
3. Select moto buds+ or moto buds in the device's Bluetooth settings.
4. Follow the on-screen instructions to complete the pairing.

Tip: If a pop-up window appears before pressing the function button, follow Fast pairing.

Dual connection

Your earbuds can connect to two devices simultaneously. Dual connection is off by default; enable it to avoid manual switching.

Note: At least one connected device must be running Android to enable dual connection.

1. Install the Moto Buds app on your Android device.
2. Ensure your earbuds are connected to your Android device (see Pair and connect).
3. In the Moto Buds app, tap the switch next to Dual connection to turn it on.
4. Follow the steps in Pair and connect to connect with a second device.

Tip: If you cannot establish a dual connection, try restarting your earbuds (see Unpair, restart, or reset your earbuds).

Notes:

• When paired with two devices, audio plays from only one device at a time. Incoming calls take precedence over media playback, and both take precedence over an idle device.
• When connected to two devices (A and B), if device A is playing media, you can play media on device B, but audio from B will be paused or muted until media on A is paused.

Use your earbuds by touch

Perform actions by tapping the touch areas on your earbuds:

• Double Tap (either earbud): Play/pause music, or answer/end a call.
• Triple Tap Right Earbud: Play the next track.
• Triple Tap Left Earbud: Play the previous track.
• Press and Hold Left Earbud (3s): Launch voice assistant.
• Press and Hold Right Earbud (3s): Switch between noise control modes.
• Press and Hold Either Earbud (3s) during a call: Reject the call.

Tip: Download the Moto Buds app to personalize touch gestures on Android devices.

Moto Buds app

Download and install the app

Get the Moto Buds app at www.motorola.com/mymotobuds or scan the QR code to download from the Google Play™ Store.

Note: The Moto Buds app is for Android devices only.

Tip: On some Motorola phones, you can also access the app by swiping up from the home screen and tapping Settings > Connected devices > Settings next to moto buds+ or moto buds > Install companion app.

Once paired and connected, use the Moto Buds app to view battery levels, switch noise control modes, change sound settings, customize gestures, and more.

Find it: On your Android device, tap Moto Buds and select moto buds+ or moto buds.

Note: Your screen may look different.

App features include:

• Device name: Edit your earbud name.
• Battery levels: View battery status for earbuds and case.
• Firmware update: Access the latest firmware via More > Firmware update.

Set the noise control modes

Block out the world or stay aware of your surroundings using different noise control modes.

Caution: Using the earbuds may distract you or impact your awareness of your surroundings. Always remain aware of your environment during use. ⚠️

1. Wear both earbuds and ensure they are connected to your Android device (see Pair and connect).
2. Tap Moto Buds on your Android device.
3. Select a noise control mode or turn off noise control:
   • Off: Turn off all noise control modes.
   • Transparency: Hear ambient sounds.
   • Adaptive: Automatically adjusts noise control based on environmental noise. (Note: Adaptive mode is only available in the Moto Buds app.)
   • Noise Cancellation: Block external noise to help you focus.

Tip: You can also switch modes by touching the earbud's touch areas (see Use your earbuds by touch).

Change earbud sound settings

Select different sound options for music or games.

1. Ensure your earbuds are connected to your Android device (see Pair and connect).
2. Tap Moto Buds on your Android device.
3. Tap Sound to customize your earbuds' sound:
   • Tap Spatial Audio or Equalizer for spatial audio with head tracking, or select stereo options like Smart audio, Music, Movie, Game, Podcast, or Custom.

Note: Spatial audio is supported on moto buds+ (XT2441-1) and moto buds (XT2443-1). Head tracking is supported on moto buds+ (XT2441-1) only.

• Turn on Hi-Res Mode for superior audio clarity.
• Turn on Gaming Mode to minimize latency and immerse yourself in games.
• Turn on Volume boost for powerful sound.

Note: Certain options may not be available on all devices or in all regions.

Listen with spatial audio and head tracking

Spatial audio creates an immersive experience by placing you at the center of the action. Head tracking adjusts spatial audio direction based on head movement. These Dolby® features can be enabled if your device supports them.

Note: Spatial audio is supported on moto buds+ (XT2441-1) and moto buds (XT2443-1). Head tracking is supported on moto buds+ (XT2441-1) only. Not all paired devices support these features.

Tip: The following steps are for a motorola edge 50 pro paired with moto buds+ (XT2441-1) and may not apply to other devices.

1. Ensure your earbuds are connected to your Android device (see Pair and connect).
2. Grant the nearby devices permission for Dolby Atmos on your Android device.
3. Tap Moto Buds on your Android device.
4. Tap Sound > Spatial Audio. Next to Spatial audio, tap the switch to turn it on. Next to Head tracking, tap the switch to turn it on.

Tip: On Motorola phones, you can also go to Settings > Sound & vibration > Dolby Atmos > Settings, then enable Spatial audio and Head tracking.

Note: Dolby Atmos® and Dolby Head Tracking™ require a compatible Motorola phone and content.

Personalize touch gestures

Customize your earbud gestures for calls, music, and voice assistant.

1. Ensure your earbuds are connected to your Android device (see Pair and connect).
2. Tap Moto Buds on your Android device.
3. Tap Gestures > Left or Right earbud to personalize gestures:
   • Double Tap: Select Play/Pause, Next, Previous, Volume up/down, or None.
   • Triple Tap: Select Play/Pause, Next, or Previous.
   • Long Tap / Tap and hold: Select Noise Control, Voice Assistant, or None.

Note: Gesture names may vary by device and software.

Tip: Gestures are on by default. Tap the switch next to a gesture to turn it off. You can learn more by tapping Gestures > View tutorial.

Wake up your voice assistant

Use your voice to control your phone while wearing the earbuds.

1. Ensure your earbuds are connected to your Android device (see Pair and connect).
2. Tap Moto Buds on your Android device.
3. Tap Gestures > Left or Right earbud > Long Tap or Tap and hold, then select Voice Assistant.

Note: Gesture names may vary by device and software.

4. Long tap the chosen earbud, wait for the conversation window, and speak your command or question (e.g., "Hey Google, call ").

Turn on, and turn off in-ear detection

In-ear detection automatically pauses music when you remove an earbud and resumes playback when you put it back on.

1. Ensure your earbuds are connected to your Android device (see Pair and connect).
2. Tap Moto Buds on your Android device.
3. Tap More > In-ear detection, then tap the switch to turn it on or off.

Note: Calls remain active on earbuds even when removed, as long as they are connected. If you manually pause media before removing an earbud, it will not automatically resume.

Find your earbuds

Use the Moto Buds app to find misplaced earbuds.

Caution: To prevent hearing damage, do not attempt to ring while wearing your earbuds. ⚠️

1. Ensure your earbuds are connected to your Android device (see Pair and connect).
2. Tap Moto Buds on your Android device.
3. Tap More > Find my earbuds, then tap to ring the earbud you are looking for.
4. To stop ringing, tap Stop.

Tip: On some Motorola phones, find your earbuds via Settings > Connected devices > Settings next to moto buds+ or moto buds > Find Device.

Note: Earbuds must be nearby (within 10 meters) and connected to your device to ring.

Troubleshoot your earbuds

Unpair, restart, or reset your earbuds

If your earbuds aren't working, try unpairing, restarting, or resetting them.

• Unpair: Go to Bluetooth settings on your device, find your earbuds, and tap Forget. (On Motorola phones: Settings > Connected devices > Settings next to moto buds+ or moto buds > Forget.)
• Restart: Place both earbuds in the charging case, close the lid, then reopen it.
• Factory reset: Place both earbuds in the charging case, then press and hold the function button for 12 seconds. The LED indicator will flash white. Follow Pair and connect to pair again.

Fix issues

If you cannot hear audio clearly or hear others during a call, try these adjustments:

• Adjust the volume on the connected device or move to a different area.
• Clean the eartips and earbuds, especially outlets and mesh areas (see Clean the earbuds).
• Ensure your earbuds and paired device are within the maximum Bluetooth range (10 meters). Range may vary by environment.
• Keep your earbuds away from electromagnetic waves.

Get more help

Legal, safety & regulatory information

Safety information

• To prevent hearing damage, do not listen at high volume levels for long periods.
• Always obey local laws and regulations, especially regarding safe driving.
• Your earbuds can block external sounds or reduce background noise. Be aware of your surroundings during use, as this feature may distract you.
• The product contains magnets and may interfere with pacemakers and other medical devices. Consult your healthcare provider and the medical device manufacturer before use.
• Use only chargers that comply with applicable national standards.
• The battery should only be removed by an approved service center. Do not dispose of the battery or product in fire.
• Avoid looking directly at the LED for extended periods, as it may cause discomfort or impair vision.
• Keep the product away from small children and animals, as it contains small parts that may present a choking hazard.
• Stop using the product and seek medical advice if you experience skin irritation.
• Obey local restrictions in public areas like hospitals or airplanes. Avoid using the product in potentially explosive areas (e.g., fueling stations, areas with grain dust or metal powders). Stop using the product and do not charge batteries in such areas.
• Do not place the product in heating devices like microwave ovens, stoves, or radiators.
• Do not use the device outdoors during thunderstorms.

Use & care

• moto buds+ (XT2441-1): Use between -10°C (14°F) and 40°C (104°F).
• moto buds (XT2443-1): Use between -20°C (-4°F) and 45°C (113°F).
• Do not store/transport the product in temperatures below -20°C (-4°F) or above 60°C (140°F).
• Do not expose the product to water, rain, extreme humidity, or other liquids.
• Do not expose the product to dust, dirt, sand, food, or similar materials.
• Do not drop, disassemble, puncture, crush, or expose the product to fire.
• Do not put the product in a washing machine or dryer.

Prevent water damage

Your product is water and splash resistant, but not completely waterproof. Avoid exposing it to pressurized water, salt water, or liquids other than fresh water. Do not intentionally submerge it. Water and splash resistance may decline over time.

Liquid damage is not covered by your warranty.

To prevent water damage:

• Do not expose the product to pressurized water, salt water, or liquids other than fresh water.
• Dry your product and ports thoroughly with a soft, clean cloth.
• Do not try to charge the product when it's wet.
• Do not drop, puncture, or scratch the product, as this could damage water repellent features.

Clean the charging case

• Do not immerse the product in cleaning agents or use materials containing bleach or abrasive agents.
• Use wipes or cloths moistened with 70% isopropyl alcohol to clean the exterior of the charging case.
• Use a soft, dry cloth to clean the interior of the charging case, especially the charging contacts, to remove any built-up material.
• Avoid moisture in product openings, including the charging port, microphones, and charging contacts.

Clean the earbuds

• Do not immerse the product in cleaning agents or use materials containing bleach or abrasive agents.
• Use a soft, dry cloth to gently clean the earbuds and charging contacts.
• When cleaning, remove eartips and carefully remove any earwax or lint around the eartip and mesh area. A clean area ensures optimal sound quality.
• If necessary, use wipes or cloths moistened with 70% isopropyl alcohol. Avoid moisture in product openings, including microphones and charging contacts.

Reattach eartips firmly. Wipe the buds and charging contacts dry before placing them back in the charging case.

Disposal & recycling

Do not dispose of this product or its battery with household waste. For recycling information, visit www.motorola.com/recycling.

Service & repairs

For questions or assistance, visit www.motorola.com/support to select customer care options.

Copyright & trademarks

Motorola Mobility LLC
222 W. Merchandise Mart Plaza
Chicago, IL 60654
www.motorola.com

Certain features, services, and applications are network dependent and may not be available in all areas. Additional terms, conditions, and/or charges may apply. Contact your service provider for details.

Motorola reserves the right to change or modify information and specifications without notice.

Note: Images in this guide are examples only. Content may differ based on region, model, or software.

MOTOROLA, the stylized M logo, MOTO, and the MOTO family of marks are trademarks or registered trademarks of Motorola Trademark Holdings, LLC. Google, Android, Google Play, and related marks are trademarks of Google LLC. USB Type-C® and USB-C® are registered trademarks of USB Implementers Forum. The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. Bose and Sound by Bose are trademarks of Bose Corporation. Dolby, Dolby Atmos, Dolby Head Tracking, and the double-D symbol are registered trademarks of Dolby Laboratories Licensing Corporation. Manufactured under license from Dolby Laboratories. The product conforms to the “Hi-Res Audio Logo” standard defined by Japan Audio Society. All other product or service names are the property of their respective owners.

© 2024 Motorola Mobility LLC. All rights reserved.

Designed and manufactured by/for Motorola Mobility LLC, a wholly owned subsidiary of Lenovo.

Product: moto buds+ (Model XT2441-1), moto buds (Model XT2443-1)
Manual Number: SSC8E39380-C