User Manual

For New Customers

I. Set up the Air Card Reader

Open the SumUp App and log in using your email address and password.
Enter £1.00 into the keypad and tap 'Charge'. The reader turns on automatically.
Confirm that your card reader was found in the app: By tapping on 'Connect', you confirm that the 3-digit number shown in the app matches the last 3 digits of the serial number on the back of the card reader.
Pairing successful! The card reader will now sync your account information. The process takes about 2 minutes.

IMPORTANT: If you have issues setting up your Air Card Reader, please follow the instructions for existing customers below.

II. Accepting Payments

You're now ready to accept your first payment (tap, insert, or swipe card).
Your customer authorizes the transaction (e.g., by PIN).
The green tickmark ✔️ indicates that the payment was successful. You will receive the payout in the next 2-3 business days.

For Existing Customers

Set up the Air Card Reader

Open the SumUp App and log in using your email address and password.
Tap on 'Account' (Android: ☰ [menu symbol] in the top left corner).
Now open 'Payment methods' and tap 'Air' to start the set up.
Confirm that your card reader was found in the app: By tapping on 'Connect', you confirm that the 3-digit number shown in the app matches the last 3 digits of the serial number on the back of the card reader.
Pairing successful! The card reader will now sync your account information. The process takes about 2 minutes.

Subsequently, you can accept card payments as usual.

Troubleshooting

If you can't connect the reader as described above, please try the following:

Please check here if your smartphone/tablet meets the requirements.
Start a new pairing by opening the Account section of the app on the top left (iOS: Account, Android: ☰ [menu symbol]), tapping on 'Payment methods' and choosing 'SumUp Air' as your card reader.
Restart your smartphone/tablet to restart the Bluetooth chip.
Check if an update of the SumUp App is available in the Apple App Store or Google Play App Store.
Check your smartphone/tablet's settings for operating system updates. If available, install them (due to data volume, please install updates at the end of your business day).

Payment Methods

With our SumUp Air Card Reader, you are technologically up-to-date. Find further information on how to accept card payments with the device here.

Accepted Cards

Credit cards (Mastercard, Visa, American Express)
Debit cards (V PAY, Maestro)

How Cards Are Read

Contactless (NFC): Tap the card for 1-2 seconds flat in front of the display of the reader.
Chip: Insert the card into the slot at the top of the card reader. The front with the chip of the card should face you.

Customer Payment Authorization

Enter a 4-digit PIN on the card reader and confirm with the green tickmark ✔️.
Signature in the SumUp App (on the smartphone/tablet display).
Contactless transactions below £30 do not require authorization. Above £30, the transaction needs to be confirmed by either entering the PIN or signing in the SumUp App (on the smartphone/tablet screen).

Please note that the authorization method depends on the card's settings and cannot be predetermined by you, your customer, or SumUp.

Charging the Air Card Reader

Ensure the card reader is charged at least 25% for optimal card payment processing.

The battery level is displayed on the Air Card Reader's screen and via the LED lights on the card reader (refer to the 'LED' section).

Charge the Air Card Reader using the included Micro USB cable, connecting it to your computer or a power supply. The reader can be used while charging. A fully charged device supports approximately 500 transactions.

SumUp Air Card Reader Components

The SumUp Air card reader is comprised of the following components:

OLED display: Shows transaction details and device status.
NFC antenna for contactless cards: Enables tap-to-pay functionality.
Magnetic stripe card reader: A slot for swiping cards with magnetic stripes.
EMV chip reader: Located at the top, this slot accepts chip-enabled cards.
Capacitive keypad: Features numeric keys (0-9), a red 'X' button for cancellation, a yellow arrow button for corrections, and a green tickmark button for confirmation.

Function of the Blue Lights/LEDs

The card reader has 4 blue LEDs at the bottom.

Upon turning on the card reader, all 4 LEDs flash briefly. Subsequently, the first LED blinks every 4 seconds to indicate the device is active.
The LEDs also blink once the connection between the card reader and the smartphone/tablet is established.
During an NFC transaction, the first LED remains solid. Once the cardholder taps their card, all 4 LEDs blink.
The LEDs also display the battery level. A brief press of the power button causes the LEDs to blink: 4 LEDs indicate 100% battery, 3 LEDs indicate 75%, and so on. If only one LED is blinking, the card reader needs charging.

General Handling and Care

The device functions optimally within a temperature range of -10°C to +45°C. Avoid prolonged exposure to extreme temperatures, such as leaving the reader in a car during hot or cold weather.
Charge the card reader at least once a month, even if not used regularly.
The card reader is equipped with security sensors to prevent tampering. Handle it with care. Avoid applying force or impact (e.g., dropping or hitting the device) to prevent the automatic security lock from engaging. Once activated, this lock permanently disables the card reader.

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