Hanwha Vision Network Camera User Manual

Copyright and Disclaimer

©2023 Hanwha Vision Co., Ltd. All rights reserved.

Trademark: Each of trademarks herein is registered. The name of this product and other trademarks mentioned in this manual are the registered trademark of their respective company.

Restriction: Copyright of this document is reserved. Under no circumstances, this document shall be reproduced, distributed or changed, partially or wholly, without formal authorization.

Disclaimer: Hanwha Vision makes the best to verify the integrity and correctness of the contents in this document, but no formal guarantee shall be provided. Use of this document and the subsequent results shall be entirely on the user's own responsibility. Hanwha Vision reserves the right to change the contents of this document without prior notice.

ℹ️ Design and specifications are subject to change without prior notice.

ℹ️ The initial administrator ID is "admin" and the password should be set when logging in for the first time.

Please change your password every three months to safely protect personal information and to prevent the damage of the information theft. Please, take note that it's a user's responsibility for the security and any other problems caused by mismanaging a password.

Overview

Important Safety Instructions

1. Read these instructions.
2. Keep these instructions.
3. Heed all warnings.
4. Follow all instructions.
5. Do not use this apparatus near water.
6. Clean the contaminated area on the product surface with a soft, dry cloth or a damp cloth. (Do not use a detergent or cosmetic products that contain alcohol, solvents or surfactants or oil constituents as they may deform or cause damage to the product.)
7. Do not block any ventilation openings. Install in accordance with the manufacturer's instructions.
8. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
9. Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding type plug has two blades and a third grounding prong. The wide blade or the third prong are provided for your safety. If the provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.
10. Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they exit from the apparatus.
11. Only use attachments/accessories specified by the manufacturer.
12. Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer, or sold with the apparatus. When a cart is used, use caution when moving the cart/apparatus combination to avoid injury from tip-over.
13. Unplug this apparatus during lighting storms or when unused for long periods of time.
14. Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way, such as power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.
15. This product is intended to be supplied by a UL Listed Power Supply Unit marked "Class 2" or "LPS" or "PS2" and rated from PoE (55 Vdc), 0.6 A. (PNM-C32083RVQ/PNM-C16083RVQ)
16. This product is intended to be supplied by isolation power.
17. If you use excessive force when installing the product, the camera may be damaged and malfunction. If you forcibly install the product using non-compliant tools, the product may be damaged.
18. Do not install the product in a place where chemical substances or oil mist exists or may be generated. As edible oils such as soybean oil may damage or warp the product, do not install the product in the kitchen or near the kitchen table. This may cause damage to the product.
19. When installing the product, be careful not to allow the surface of the product to be stained with chemical substance. Some chemical solvents such as cleaner or adhesives may cause serious damage to the product's surface.
20. If you install/disassemble the product in a manner that has not been recommended, the production functions/performance may not be guaranteed. Install the product by referring to "Installation & connection" in the user manual.
21. Installing or using the product in water can cause serious damage to the product.
22. Screen distortion could occur outside of the subject distance.
23. While encoding, a real time fps fluctuation of ±1fps could occur.
24. Although a rapid change in temperature could cause frost inside the dome, there will be no problem with the video.
25. This device has been verified using STP cable. The use of appropriate GND grounding and STP cable is recommended to effectively protect your product and property from transient voltage, thunderstroke, communication interruption.
26. The operating temperature of the product is -40°C to +55°C (-40°F ~ +131°F).

? WARNING TO REDUCE THE RISK OF FIRE OR ELECTRIC SHOCK, DO NOT EXPOSE THIS PRODUCT TO RAIN OR MOISTURE. DO NOT INSERT ANY METALLIC OBJECT THROUGH THE VENTILATION GRILLS OR OTHER OPENNINGS ON THE EQUIPMENT.

Apparatus shall not be exposed to dripping or splashing and that no objects filled with liquids, such as vases, shall be placed on the apparatus.

To prevent injury, this apparatus must be securely attached to the Wall/ceiling in accordance with the installation instructions.

⚠️ CAUTION RISK OF ELECTRIC SHOCK. DO NOT OPEN

⚠️ CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK. DO NOT REMOVE COVER (OR BACK). NO USER SERVICEABLE PARTS INSIDE. REFER SERVICING TO QUALIFIED SERVICE PERSONNEL.

Explanation of Graphical Symbols

⚡ The lightning flash with arrowhead symbol, within an equilateral triangle, is intended to alert the user to the presence of "dangerous voltage" within the product's enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons.

❗ The exclamation point within an equilateral triangle is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the product.

Product Construction and Safety

Class I Construction

An apparatus with CLASS I construction shall be connected to a MAINS socket outlet with a protective earthing connection.

Battery

Batteries (battery pack or batteries installed) shall not be exposed to excessive heat such as sunshine, fire or the like. The battery cannot be replaced.

Disconnection Device

Disconnect the main plug from the apparatus, if it's defected. And please call a repair man in your location. When used outside of the U.S., it may be used HAR code with fittings of an approved agency is employed.

⚠️ CAUTION RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS.

ℹ️ ATTENTION IL Y A RISQUE D'EXPLOSION SI LA BATTERIE EST REMPLACÉE PAR UNE BATTERIE DE TYPE INCORRECT. METTRE AU REBUT LES BATTERIES USAGÉES CONFORMÉMENT AUX INSTRUCTIONS.

These servicing instructions are for use by qualified service personnel only. To reduce the risk of electric shock do not perform any servicing other than that contained in the operating instructions unless you are qualified to do so.

Please use the input power with just one camera and other devices must not be connected. The Micro USB port of the product is provided for easier installation, and is not recommended for monitoring purposes.

When a new product box is opened (or during the initial use of the product), moisture might build up on the glass of the camera. The built-up moisture disappears naturally within a few hours after powered on.

Do not arbitrarily loosen or tighten the gore valve.

The ITE is to be connected only to PoE+ networks without routing to the outside plant. The wired LAN hub providing power over the Ethernet (PoE) in accordance with IEEE 802.3at shall be a UL Listed device with the output evaluated as a Limited Power Source as defined in UL60950-1 or PS2 as defined in UL62368-1. Unit is intended for installation in a Network Environment 0 as defined in IEC TR 62102. As such, associated Ethernet wiring shall be limited to inside the building.

Recommended Safety Precautions

• Do not place this apparatus on an uneven surface.
• Do not install on a surface where it is exposed to direct sunlight, near heating equipment or heavy cold area.
• Do not place this apparatus near conductive material.
• Do not attempt to service this apparatus yourself.
• Do not place a glass of water on the product.
• Do not install near any magnetic sources.
• Do not block any ventilation openings.
• Do not place heavy items on the product.
• Please wear protective gloves when installing/removing the camera. The high temperature of the product surface may cause a burn.

User's Manual is a guidance book for how to use the products. The meaning of the symbols are shown below.

• ℹ️ Reference: In case of providing information for helping of product's usages
• ℹ️ Notice: If there's any possibility to occur any damages for the goods and human caused by not following the instruction

ℹ️ Please read this manual for the safety before using of goods and keep it in the safe place.

We do not guarantee the quality of third-party products (e.g. lenses, accessories) that you separately purchase.

In particular installation environments, there might be interference in radio communications. When interference of electromagnetic waves occurs between the product and radio communication device, it is recommended to keep a certain distance between the two or change the direction of the receiving antenna.

? WARNING To Prevent damage which may caused by IR LED, don't stare at operating lamp. For below models only: PNM-C32083RVQ, PNM-C16083RVQ

Contents

This document provides comprehensive information on the Hanwha Vision Network Camera, covering the following sections:

• Overview: Important Safety Instructions, Recommended PC Specifications, Memory Card Specifications, NAS Recommended Specs, What's Included, Optional Accessories, At a Glance.
• Installation & Connection: Installation procedures, Connecting with other devices, Network Cable Specifications.
• Network Connection and Setup: Connecting to Local Area Networking, Connecting via DHCP DSL/Cable Modem, Using Device Manager, Configuring IP Address (Static, Dynamic, Automatic), Manually Registering Camera, Port Range Forwarding, Connecting from Local/Remote PC.
• Web Viewer: Connecting to the Camera, Password Setting, Login, Camera Web Viewer Setup.
• Appendix: Troubleshooting.

Recommended Specifications

Recommended PC Specifications

• CPU: Intel(R) Core(TM) i7 3.4 GHz or higher
• RAM: 8G or higher
• Recommended browser: Chrome
• Supported browsers: Chrome, Safari, Firefox, MS Edge (chromium based)
• Supported OS: Windows, Mac, Linux, Android, iOS, Chrome
• Verification environment:
  • Windows 10: Google Chrome version 80 or later, Firefox version 72 or later, MS Edge version 83 or later
  • Mac 10.13/14: Safari version 11.0.1 or later

ℹ️ The video play performance of the web viewer depends on the performance of the user's CPU and GPU.

Recommended Micro SD/SDHC/SDXC Memory Card Specifications

• Recommended capacity: 16 GB ~ 512 GB (MLC or 3D TLC type required)
• Recommended Manufacturers: SanDisk, Transcend, Samsung
• Product Type: High endurance, Pro endurance
• The compatibility varies depending on the card manufacturers and types.
• It is recommended to use a memory card of 16 GB or more that conforms to the UHS-3 class (MLC type) specification.

⚠️ Micro SD card can support up to 1 TB if two slots are used. Each slot supports up to 512 GB, and one slot cannot support 1 TB by itself.

NAS Recommended Specs

• Recommended capacity: 200 GB or higher is recommended.
• For this camera, you are recommended to use a NAS with the following manufacturer's specs.
• Recommended products: QNAP NAS, Synology NAS

What's Included

Please check if your camera and accessories are all included in the product package. (As for each sales country, accessories are not the same.)

ℹ️ The shape of the camera lens may differ depending on the model names.

ℹ️ Use installation screws of at least M4, L30 for the installation of this product.

Optional Accessories for Installation

You can purchase appropriate optional accessories available.

Wall Mount and Pole Mount

• SBP-300WMW (Wall Mount)
  * SBP-300PMW2 required for pole installation
• SBP-300WMW1 (Wall Mount)
  * SBP-300PMW2 required for pole installation
• SBP-390WMW2 (Wall Mount)
  * SBP-300PMW2 required for pole installation

Hanging Mount

• SBP-276HMW

Wall Mount Base

• SBP-300BW

Corner Mount

• SBP-300KMW1

Installation Box

• SBP-300NBW

Audio/alarm cable

• SPP-C7400

Ceiling Mount (Assembly)

• SBP-156CMW
• SBP-300CMTW
• SBP-300CMW1
• SBP-900CMW

Ceiling Mount (Individual Parts)

• SBP-150CMI
• SBP-300CMI
• SBP-150CMP
• SBP-300CMP
• SBP-900CMP

Parapet Mount

• SBP-300LMW
• SBP-156LMW1

At a Glance

Appearance

Diagram showing the camera's external appearance.

Components (Front Side)

• 1 Lens: 4 camera lenses show different directions.
• 2 Illumination Sensor: Detects incoming light to control the IR LED.
• 3 IR LED: These infrared LED's are controlled by the illumination sensor.
• 4 MICRO USB port: Port to connect the WiFi dongle. You can check the installation video through the applications installed in the smartphone. Refer to "Connecting WiFi" on page 21. The Micro USB port only for installation, and do not use it while operating the product. ℹ️ Wifi dongle and OTG adapter are sold separately.
• 5 Micro SD card slot: Compartment for the Micro SD card.

Components (Rear Side)

• 1 PoE+ port: This port connects power and network via PoE+ injector.
• 2 Reset Button: The button restores all camera settings to the factory default. Press and hold for about 5 seconds to reboot the system. ⚠️ If you reset the camera, the network settings will be adjusted so that DHCP can be enabled. If there is no DHCP server in the network, you must run the Device Manager program to change the basic network settings such as IP address, Subnet mask, Gateway, etc., before you can connect to the network.
• 3 Audio/alarm cable port: Plug in the audio and alarm cable to this port to connect with external alarm device/ microphone/speaker.

Installation & Connection

Installation Precautions

⚠️ This camera is waterproof and in compliance with the IP66 spec, but the jack connected to the external cable is not. You are recommended to install this product below the edge of eaves to prevent the cable from being externally exposed.

Ensure you read out the following instructions before installing the camera:

• It must be installed on the area (ceiling or wall) that can withstand 5 times the weight of the camera including the installation bracket.
• Stuck-in or peeled-off cables can cause damage to the product or a fire.
• For safety purposes, keep anyone else away from the installation site. And put aside personal belongings from the site, just in case.
• If the product is installed with excessive force, it may cause damage to the camera due to malfunction. Forcing assembly using non-compliant tools may damage the product.

Disassembling

1. Remove the dome cover by turning the dome cover's fastening screws counterclockwise. ℹ️ Note that it is not necessary to loosen the screws completely.
2. Loosen the fastening screw on the camera body. ℹ️ You don't have to completely remove the screws.
3. Remove the camera body and mounting plate by pulling the mounting clip, as shown in the figure.

Inserting a Micro SD Card

Insert a Micro SD card in the direction shown in the figure.

• ℹ️ Before installing the camera, the Micro SD card should be inserted while the power source and the body are separated.
• ℹ️ Do not forcefully insert it in the reverse direction. It might damage your Micro SD card and your product.
• ℹ️ When it rains or the humidity is high, insertion or ejection of a Micro SD card is not recommended.
• ⚠️ Disassembly of the product cover should be finished within 5 minutes, or there will be the risk of internal dew condensation.
• ℹ️ When installing/removing the Micro SD card, make sure you put the product body on a flat ground before working on it in order to prevent accidents due to loss or drop of any parts.
• ℹ️ If your camera's IR LED blocks the Micro SD slot, move the lens not to block the slot.

Removing a Micro SD Card

Gently press down on the exposed end of the Micro SD card as shown in the diagram to eject the Micro SD card from the slot.

• ℹ️ Before removing the Micro SD card, in <Setup> - <Event> - <Storage>, set the device to <Off> and press the [Apply] button and turn the camera off.
• ⚠️ If you turn off the camera or remove the Micro SD card that contains data from the product, the data may be lost or damaged.

Installation (Mount Plate)

[Directly Installing on Ceiling]

1. Place the mount plate on the desired location considering the direction to be monitored, mark the locations for the screw holes and cable holes, and then drill the holes.
2. Fix the mount plate using appropriate screws.
3. Take out the necessary cables from among the network and audio/alarm cables through the hole of the mount plate.

[Installing Using Pipe]

1. Place the mount plate on the desired location considering the direction to be monitored, mark the locations for the screw holes, and then drill the holes.
2. Separate the pipe cover of the mount plate by pressing its sides.
3. Place the pipe on the mount plate.
4. Fix the mount plate using appropriate screws.
5. Take out the necessary cables from among the network and audio/alarm cables through the pipe.

[Attaching to the Unbundled Adapter]

Choose and purchase a necessary one of the following options (unbundled) that is suitable to the installation site or for your convenience.

1. Install the hanging mount adapter to the wall mount. ℹ️ Wall mounts and hanging mount adapters are sold separately.
2. Install the mount plate to the hanging mount using the appropriate screws.

Installation (Camera Body and Dome Cover)

1. Connect the safety wire to the mount plate.
2. Mount the camera body to the mount plate. ℹ️ Mount it to fit the hinges as shown in the image.
3. Pull out the cable bushing from the camera body, as shown in the figure.

[Installing the Network Cable] (IP66)

• ⚠️ Use a cable bushing compliant with the network cable to be connected. Camera main: use a cable with the diameter of Ø5 to 6.5
• ℹ️ You can only use a network cable with a diameter of Ø6.5 or less.

4. Remove the protruding part of the 1-hole cable bushing that was removed from the camera body.
5. Use the cap installer to route the network cable through the cable bushing.
6. Insert the cable bushing of the network cable into the camera body.

[Installing Audio/Alarm Cables]

1. Pull out the cable bushing from the camera body, as shown in the figure.
2. Insert the cable bushing of the audio/alarm cable(separately sold) into the camera body.
3. Connect the connector of the audio/alarm cable to its connection port.
4. Lift up the camera body and push the mounting clips until they click into place.
5. Using the fastening screws on the camera body, fix the camera body to the mount plate.

Adjusting the Lens

Adjust the lens to the desired direction by referring to "Adjusting the monitoring direction for the camera".

• ℹ️ If you tilt the lens, you may need to adjust the lens as this may block the screen.
• ℹ️ Connect a monitoring device to the USB port and then monitor and adjust it. (page 20)

Assembling the Dome Cover

Assemble the dome cover. ℹ️ When assembling the dome cover, align the pipe cover part to assemble it. ⚠️ To ensure there are no issues with waterproofing, tighten the fastening bolts tightly.

Outdoor Installation

When you install it outside of the building, please waterproof it with waterproof butyl rubber tape (can be purchased in stores) so that water does not leak from the gap of the cable connected to the outside.

1. Connect network and alarm/audio cables, etc.
2. Wrap the black cable jacket (Area A) and the cable connection area with waterproof (butyl rubber) tape so that more than half of the butyl rubber tape is overlapped.

• ⚠️ If the cable jacket is not waterproofed properly, then it can directly cause leakage. Make sure to protect the cable with a dense layer of taping.
• ℹ️ Waterproof butyl tape is made of butyl rubber that can be stretched to twice its normal length.

Adjusting the Monitoring Direction

You can adjust the camera direction only when the camera is fixed on the ceiling. Here, moving the camera module along the rail is called "Pan", adjusting the slope of the camera module is called "Tilt", and rotating the camera module on the lens axis is called "Rotation".

• The pan angle is -0 to +360° for each module.
• The tilt angle is 0 to +65°.
• The rotation angle is 0° to +90°.

• ⚠️ The image can be covered up by the camera case depending on the angle.
• ⚠️ Do not pan over the specified rotation angle. It might damage the cable leading to a product malfunction.

Methods of Adjustment

1. After installing the camera in consideration of the direction to monitor, adjust the Pan angle along the bottom rail.
2. Adjust the horizontal angle so that the image does not appear to be reversed during rotation.
3. Adjust the tilt angle so that it points in the direction to be monitored.

Installation Precautions When Using the IR Mode

• <Auto1>: Optimized for IR light to radiate evenly when the center of the object is saturated.
• <Auto2>: Optimized for IR light to evenly radiate at the overall IR brightness.

Connecting With Other Devices

Powering and Networking

Connect the PoE+ device with the PoE+ port of the camera.

• ℹ️ Connect and use a PoE+ -enabled router.
• ℹ️ Use a PoE+ device that complies with the IEEE 802.3at standard.

Network Cable Specification

ℹ️ The Micro USB port of the product is provided for easier installation, and is not recommended for monitoring purposes.

Connecting WiFi

Camera Setup

1. Connect OTG adapter (5-pin) and WiFi dongle to the micro USB port.

Smartphone Setup

1. Install the Wisenet Installation application.
2. Select the camera SSID after turning on the WiFi.
3. Run the Wisenet Installation application.
4. When you log in to the camera, the video will be connected. ℹ️ The video will be played without being logged in during the initial connection.
5. You can adjust angle of view while watching the video through smartphone.

Recommended Dongle Manufacturer

Connecting to Audio Input/Output

[Diagram showing audio connections]

1. Connect the AUDIO IN port of the camera with the microphone or LINE OUT port of the amplifier that the microphone is connected to.
2. Connect the AUDIO OUT port of the camera with the speaker or LINE IN port of the amplifier that the speaker is connected to.
3. Check the specifications for audio input.

• Audio Codec
  • Audio In: G.711 PCM (Bit Rate: 64kbps / Sampling Frequency: 8kHz), G.726 ADPCM (Bit Rate: 16Kbps, 24Kbps, 32Kbps, 40Kbps / Sampling Frequency: 8kHz), AAC (Bit Rate: 48Kbps / Sampling Frequency: 16kHz)
• Full duplex Audio
• Audio in: Selectable (microphone/Line-in), Supported voltage: 2.5VDC (4mA), Input impedance: 2K Ohm
• Audio out: Line-out (3.5mm mono jack), Maximum output: 1Vrms, Line out impedance: 600Ω

ℹ️ The audio/alarm cable for PNM-C32083RVQ/PNM-C16083RVQ need to be purchased separately.

Connecting to the I/O Port Box

Connect the Alarm I/O cable to the corresponding port of the port box.

[Diagram showing I/O port connections]

Alarm In Wiring Diagram (example)

[Diagram showing Alarm In wiring]

• ORANGE: ALARM I/O 1
• BROWN: ALARM I/O 2
• BLACK: GND

ℹ️ Connect the audio/alarm cable(separately sold) before use.

To Connect to an External Sensor

To use as an Alarm IN: Connect one of the [ALARM I/O] port and the other terminal to the [GND] port.

To Connect to an Alarm Output

If devices (e.g., flashing light and siren) that exceed the voltage and current specifications are connected by using the open collector method, it may cause damage. (12VDC, 20 mA MAX)

Refer to the alarm out connection diagram below case.

Alarm Out Wiring Diagram(example)

[Diagram showing Alarm Out wiring]

Network Connection and Setup

You can set up the network settings according to your network configurations.

Connecting the Camera Directly to Local Area Networking

Connecting to the camera from a local PC in the LAN

1. Launch an Internet browser on the local PC.
2. Enter the IP address of the camera in the address bar of the browser.

[Diagram showing LAN connection]

• ℹ️ A remote PC in an external Internet out of the LAN network may not be able to connect to the camera installed in the intranet if the port-forwarding is not properly set or a firewall is set. In this case, to resolve the problem, contact your network administrator.
• ℹ️ By factory default, the IP address will be assigned from the DHCP server automatically. If there is no DHCP server available, the IP address will be set to 192.168.1.100. To change the IP address, use the Device Manager. For further details on Device Manager use, refer to "Using Device Manager". (Page 25)

Connecting the Camera Directly to a DHCP Based DSL/Cable Modem

[Diagram showing DHCP DSL/Cable Modem connection]

1. Connect the user PC directly with the network camera.
2. Run the Device Manager and change the IP address of the camera so that you can use the web browser on your desktop to connect to the camera.
3. Use the Internet browser to connect to the web viewer.
4. Move to [Setup] page.
5. Move to [Network] – [DDNS] and configure the DDNS settings.
6. Move to [Basic] - [IP & Port], and set the IP type to [DHCP].
7. Connect the camera, which was removed from your PC, directly to the modem.
8. Restart the camera.

• ℹ️ For information on how to set DDNS, refer to the online help of Web Viewer.
• ℹ️ For information on how to set the IP format, refer to the online help of Web Viewer.

Using Device Manager

• ℹ️ Device manager program can be downloaded from <Support>-<Online Tool> menu at Hanwha Vision website (https://www.HanwhaVision.com).
• ℹ️ More instructions of Device Manager can be found at <Help> menu of the main page.

Automatically Searching Camera

If a camera is connected to the same network of the PC where device manager is installed, you can find network camera by using search function.

1. Click <Search> at the main page of device manager.
2. Check the camera from the list.

• Check MAC address at the sticker attached to the camera.

Configuring IP Address

If you want to change camera network setting, <Login OK> sign must be displayed at <Status>. Click <Authentication> at the main page to log in.

Configuring Static IP

Manually insert and configure IP address & port information.

1. Click the camera from the list that you want the change the IP setting.
2. Click <IP Assign> at the main page of device manager.
3. Select <Assign the following IP address>.

• IP information of the camera will be displayed as previously set.

[Screenshot of IP Assign dialog]

4. Fill in IP & Port related categories.

If using a Broadband Router

• IP Address: Enter an address falling in the IP range provided by the Broadband Router. ex) 192.168.1.2~254, 192.168.0.2~254, 192.168.XXX.2~254
• Subnet Mask: The <Subnet Mask> of the Broadband Router will be the <Subnet Mask> of the camera.
• Gateway: The <Local IP Address> of the Broadband Router will be the <Gateway> of the camera.

• ℹ️ The settings may differ depending on the connected Broadband Router model. For more information, refer to the user manual of the applicable router.
• ℹ️ For more information about port forwarding of the broadband router, refer to "Port Range Forward (Port Mapping) Setup". (Page 27)

If the Broadband Router has more than one camera connected

Configure the IP related settings and the Port related settings distinctly with each other. ex)

If not using a Broadband Router

For setting <IP Address>, <Subnet Mask>, and <Gateway>, contact your network administrator.

• HTTP Port: Used to access the camera using the Internet browser, defaulted to 80.
• RTSP Port: A port that controls real-time streaming. The initial value is 554.

• ℹ️ If the <HTTP Port> is set other than 80, you must provide the <Port> number in the address bar of the Internet browser before you can access the camera. ex) http://IP address : HTTP Port http://192.168.1.100:8080

5. Click [Apply] Button.

6. If the success message is displayed, click [OK].

Configuring Dynamic IP

Receive IP address from DHCP

• Example of the Dynamic IP environment
  • If a Broadband Router, with cameras connected, is assigned an IP address by the DHCP server
  • If connecting the camera directly to modem using the DHCP protocols
  • If IPs are assigned by the internal DHCP server via the LAN

1. Click the camera from the list that you want to change the IP setting.
2. Click <IP Assign> at the main page of device manager.
3. Select <Obtain an IP address automatically (DHCP)>.
4. Click [Apply] button.
5. If the success message is displayed, click [OK].

[Screenshot of IP Assign dialog for DHCP]

Automatically Configuring IP

1. Click the camera from the list that you want to automatically configure the IP.
2. Click < + > at the main page of device manager.

• Equipment Setting menu appears.

3. At the menu, click <Auto IP Configure>.
4. Click [Close] button.

[Screenshot of Auto IP Configure dialog]

Manually Registering Camera

If the camera cannot be found using search function, the camera can be registered remotely by manually inserting IP information, if the camera is connected to external network.

1. Click <Add Devices> - <Manually Add Device> at the main page of device manager.
2. Insert the range of IP address that you search.
3. Select the <Model Name> of the camera that you register, and insert HTTP port, ID, and password.
4. Click [Register] button.
5. Check if camera is registered.

• Check MAC address at the sticker attached to the camera.

Port Range Forward (Port Mapping) Setup

If you have installed a Broadband Router with a camera connected, you must set the port range forwarding on the Broadband Router so that a remote PC can access the camera in it.

Manual Port Range Forwarding

1. From the Setup menu of the Broadband Router, select <Applications & Gaming> - <Port Range Forward>. For setting the port range forward for a third-party Broadband Router, refer to the user guide of that Broadband Router.
2. Select <TCP> and <UDP Port> for each connected camera to the Broadband Router. The number of each port to be configured to the IP router should be set according to the port number designated in <Setup> - <Basic> - <IP & Port> on the camera web viewer.
3. When done, click [Save Settings]. Your settings will be saved.

[Screenshot of Port Range Forward setup]

• ℹ️ Port forwarding setting is an example of setting CISCO IP router.
• ℹ️ The settings may differ depending on the connected Broadband Router model. For more information, refer to the user manual of the applicable router.

Setting up Port Range Forward for Several Network Cameras

• You can set a rule of Port Forwarding on the Broadband Router device through its configuration web page.
• A user can change each port using the camera setting screen.

When Camera1 and Camera2 are connected to a router :

[Diagram showing Port Forwarding for multiple cameras]

• ℹ️ Port forwarding can be done without additional router setup if the router supports the UPnP (Universal Plug and Play) function. After connecting the network camera, select the checkbox from the menu <Quick connect> in <DDNS> in "Settings -> Network -> DDNS".

Connecting to the Camera from a Shared Local PC

1. Run device manager. It will scan for connected cameras and display them as a list.
2. Double-click a camera to access. The Internet browser starts and connects to the camera.

• ℹ️ Access to the camera can also be gained by typing the camera's IP address in the address bar of the Internet browser.

Connecting to the Camera from a Remote PC via the Internet

On a remote computer that is not in the Broadband Router's network cluster is not allowed, users can access cameras within a Broadband Router's network by using the camera's DDNS URL.

1. Before you can access a camera in the Broadband Router network, you should have set the port range forward for the Broadband Router.
2. From the remote PC, launch the Internet browser and type the DDNS URL address of the camera, or the IP address of the Broadband Router in the address bar. ex) http://ddns.hanwha-security.com/ID

• ℹ️ To use DDNS, sign up at the DDNS homepage (http://ddns.hanwha-security.com) and register the product at [My DDNS]> [Register Product].

Web Viewer

Connecting to the Camera

Normally, you would

1. Launch the Internet browser.
2. Type the IP address of the camera in the address bar.

• ex) IP address (IPv4): 192.168.1.100 → http://192.168.1.100 - the Login dialog should appear.
• IP address (IPv6): 2001:230:abcd:ffff:0000:0000:ffff:1111 → http://[2001:230:abcd:ffff:0000:0000:ffff:1111] - the Login dialog should appear.

If the HTTP port is other than 80

1. Launch the Internet browser.
2. Type the IP address and HTTP port number of the camera in the address bar. ex) IP address: 192.168.1.100:HTTP Port number(8080) → http://192.168.1.100:8080 - the Login dialog should appear.

Using URL

1. Launch the Internet browser.
2. Type the DDNS URL of the camera in the address bar.

• ex) URL address : http://ddns.hanwha-security.com/ID - the Login dialog should appear.

ℹ️ Network connection is disabled in the LAN only environment.

Connecting via UPnP

1. Run the client or operating system in support of the UPnP protocol.
2. Click the camera name for search.

In the Windows operating system, click the camera name searched from the network menu. - The login window is displayed.

Connecting via Bonjour

1. Run the client or operating system in support of the Bonjour protocol.
2. Click the camera name for search.

In the Mac operating system, click the camera name searched from the Bonjour tab of Safari. - The login window is displayed.

To Check the DDNS Address

If the camera is connected directly to a DHCP-based cable modem or DSL modem, the IP address will change each time it tries to connect to the ISP (the company you subscribed to). If this is the case, you will not be informed of the IP address changed by DDNS.

Once you register a dynamic IP-based device with the DDNS server, you can easily check the changed IP when you try to access the device. To register your device to the <DDNS> server, visit http://ddns.hanwha-security.com and register your device first, and then set the Web Viewer's <Network> - <DDNS> to <DDNS>, as well as providing <Product ID> that had been used for DDNS registration.

Password Setting

When you access the product for the first time, you must register the login password.

• ℹ️ For a new password with 8 to 9 characters, you must use at least 3 of the following: uppercase/lowercase letters, numbers and special characters. For a password with 10 characters or longer, you must use at least 2 types of those mentioned. (support up to 64 characters)
• Special characters that are allowed. : ~`!@#$%^&*( )_-+={ }[ ]|\;:"< >.,?/
• Space is not allowed for password.
• For higher security, you are not recommended to repeat the same characters or consecutive keyboard inputs for your passwords.
• If you lost your password, you can press the [RESET] button to initialize the product. So, don't lose your password by using a memo pad or memorizing it.

Login

Whenever you access the camera, the login window appears. Enter the User ID and password to access the camera.

1. Enter "admin" in the <User name> input box. The administrator's ID, "admin," can be changed in the Web Viewer.
2. Enter the password in the <Password> input field.
3. Click [Sign in].

If you have logged in successfully, you will the Live Viewer screen.

• ℹ️ When you access the camera web viewer, pay special attention to the security by checking whether the image data is encrypted.
• ℹ️ You will experience the best video quality if the screen size is 100%. Reducing the ratio may cut the image on the borders.

Camera Web Viewer Setup

1. Click the [Setup()] icon.
2. The Settings window appears.
3. You can configure settings for the camera's basic information, video, audio, network, event, analysis, and system over the network.
4. Click <Help ()> to view detailed descriptions of each function.

Appendix

Troubleshooting

Compliance and Disposal

Any changes or modifications in construction of this device which are not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

Eco & RoHS compliant: Hanwha Vision cares for the environment at all product manufacturing stages, and is taking measures to provide customers with more environmentally friendly products. The Eco mark represents Hanwha Vision's devotion to creating environmentally friendly products, and indicates that the product satisfies the EU RoHS Directive.

Correct Disposal of This Product (Waste Electrical & Electronic Equipment)

(Applicable in the European Union and other European countries with separate collection systems)

This marking on the product, accessories or literature indicates that the product and its electronic accessories (e.g. charger, headset, USB cable) should not be disposed of with other household waste at the end of their working life. To prevent possible harm to the environment or human health from uncontrolled waste disposal, please separate these items from other types of waste and recycle them responsibly to promote the sustainable reuse of material resources. Household users should contact either the retailer where they purchased this product, or their local government office, for details of where and how they can take these items for environmentally safe recycling. Business users should contact their supplier and check the terms and conditions of the purchase contract. This product and its electronic accessories should not be mixed with other commercial wastes for disposal.

Correct disposal of batteries in this product

(Applicable in the European Union and other European countries with separate battery return systems.)

This marking on the battery, manual or packaging indicates that the batteries in this product should not be disposed of with other household waste at the end of their working life. Where marked, the chemical symbols Hg, Cd or Pb indicate that the battery contains mercury, cadmium or lead above the reference levels in EC Directive 2006/66. If batteries are not properly disposed of, these substances can cause harm to human health or the environment. To protect natural resources and to promote material reuse, please separate batteries from other types of waste and recycle them through your local, free battery return system.