Liebherr CNbdd 5733 Combined Refrigerator Freezer User Manual

Quality, Design and Innovation

1 At a Glance

This manual applies to multiple appliance models; some variations are possible. Sections specific to certain models are marked with an asterisk (*).

1.1 Scope of Delivery

Check all parts for transport damage. If you have any complaints, contact your supplier or customer service (see 9.4 Customer Service).

1.2 Appliance and Equipment Overview

The appliance consists of a refrigerator compartment (A) and a freezer compartment (B).

Note: Shelves, drawers, or baskets are arranged for optimal energy efficiency. Changes to the arrangement within the specified setting options, e.g., shelves in the refrigerator compartment, do not affect energy consumption.

1.3 Intended Use

The appliance is designed exclusively for cooling food in a domestic or similar environment. This includes, for example, use in staff kitchens, bed and breakfasts, by guests in inns, hotels, motels, and other types of accommodation, and for catering or similar wholesale services.

The appliance is not designed for use as a built-in appliance. All other types of use are not permitted.

Foreseeable Misuse

The following uses are expressly prohibited:

Misuse of the appliance can lead to damage to stored goods or their spoilage.

Climate Classes

The appliance is designed for operation within a limited range of ambient temperatures according to its climate class. The climate class of your appliance is printed on the type plate.

Note: For flawless operation, adhere to the specified ambient temperatures.

Climate ClassAmbient Temperature Range
SN10 °C to 32 °C
N16 °C to 32 °C
ST16 °C to 38 °C
T16 °C to 43 °C

1.4 Conformity

The refrigeration system has been tested for leaks. The appliance complies with applicable safety regulations and directives 2014/35/EU, 2014/30/EU, 2009/125/EC, 2011/65/EU, 2010/30/EU, and 2014/53/EU.

The complete text of the EU declaration of conformity can be found at: www.Liebherr.com

1.5 EPREL Database

As of March 1, 2021, information on energy labeling and ecological design requirements can be found in the European Product Database for Energy Labelling (EPREL). You can access the product database via the following link: https://eprel.ec.europa.eu/. Here you will be asked to enter the model designation. You will find the model designation on the type plate.

2 General Safety Information

Dangers for the User

Fire Hazard

The refrigerant (data on the type plate) is environmentally friendly but flammable. Leaking refrigerant can ignite.

Do not store explosive materials or pressurized containers with flammable contents such as butane, propane, pentane, etc. in the appliance. Such pressurized containers are identifiable by the printed content information or a flame symbol. Electrical components can ignite any leaking gases.

Keep burning candles, lamps, and other objects with open flames away from the appliance to prevent them from igniting the appliance.

Alcoholic beverages and other containers containing alcohol must be stored tightly closed. Electrical components can ignite any leaking alcohol.

Danger of Falling and Tipping

Do not misuse the plinth, drawers, doors, etc., as steps or for support. This applies especially to children.

Danger of Food Poisoning

Do not consume food that has been stored for too long.

Danger of Frostbite, Numbness, and Pain

Avoid prolonged skin contact with cold surfaces or chilled/frozen products, or take protective measures, e.g., wear gloves.

Danger of Injury and Damage

Hot steam can cause injuries. Do not use electric heaters or steam cleaners, open flames, or defrosting sprays for defrosting.

Do not remove ice with sharp objects.

Danger of Crushing

When opening and closing the door, do not reach into the hinges. Fingers can be crushed.

Symbols on the Appliance

Observe specific notes in other chapters.

3 Putting into Operation

3.1 Switching on the Appliance

Ensure the following prerequisites are met:

Switch on the appliance on the display.

After switching on the appliance, select the local language.

The status screen is then displayed. If DemoMode is displayed along with a blue screen after switching on the appliance, DemoMode can be deactivated within 5 minutes.

To deactivate DemoMode: Press and hold the DemoMode button for 3 seconds. ▷ DemoMode is deactivated.

Note: The manufacturer recommends the following:

  • Load food: Wait about 6 hours until the set temperature is reached.
  • Place frozen products at -18 °C or lower.

3.2 Fitting the Equipment

Note: Additional equipment can be purchased from the Liebherr home appliance store (home.liebherr.com).

4 Managing Food

4.1 Storing Food

WARNING: Fire Hazard! Do not use electrical appliances in the food area unless recommended by the manufacturer.

Note: Energy consumption increases and cooling capacity decreases if ventilation is insufficient. Always keep air vents clear.

Therefore, when storing food, pay attention to the following:

Note: Failure to observe these guidelines can lead to spoilage of food.

4.1.1 Refrigerator Compartment

Due to natural air circulation, different temperature zones are set.

Food Arrangement:

4.1.2 EasyFresh-Safe

The compartment is suitable for unpackaged food, such as fruits and vegetables.

The relative humidity depends on the moisture content of the inserted product and the frequency of opening. You can regulate the relative humidity.

Food Arrangement:

4.1.3 Freezer Compartment

Here, a dry, icy climate is created for storage at -18 °C. The icy climate is suitable for storing deep-frozen and frozen foods for several months, making ice cubes, or freezing fresh foods.

Freezing Food

Within 24 hours, you can freeze a maximum amount of fresh food as specified on the type plate (see 9.5 Type Plate) under "Freezing capacity ... kg/24h".

To quickly freeze food to the core, adhere to the following quantities per package:

Before freezing, note:

Food Arrangement:

CAUTION: Danger of injury due to glass shards! Bottles and cans with beverages can burst when frozen. This applies especially to carbonated drinks.

Freeze bottles and cans with beverages only using the BottleTimer function.

Defrosting Food

4.2 Storage Times

The specified storage times are guidelines. For food with a specified minimum shelf life, the date on the packaging always applies.

4.2.1 Refrigerator Compartment

The minimum shelf life date on the packaging applies.

4.2.2 Freezer Compartment

Guidelines for Storage Times of Various Foods

Food ItemTemperatureStorage Time
Ice cream-18 °C2 to 6 months
Sausages, ham-18 °C2 to 3 months
Bread, pastries-18 °C2 to 6 months
Game, pork-18 °C6 to 9 months
Fish, fatty-18 °C2 to 6 months
Fish, lean-18 °C6 to 8 months
Cheese-18 °C2 to 6 months
Poultry, beef-18 °C6 to 12 months
Vegetables, fruits-18 °C6 to 12 months

5 Saving Energy

6 Operation

6.1 Operating and Display Elements

The display provides a quick overview of temperature settings and the status of functions and settings. Functions and settings are operated by activating/deactivating or selecting values.

6.1.1 Status Display

The status display shows the set temperatures and is the initial display. From here, you navigate to functions and settings.

6.1.2 Navigation

Navigation takes you to individual functions in the menu. After confirming a function or setting, an acoustic signal sounds. If no selection is made after 10 seconds, the display switches back to the status display.

The appliance is operated by swiping and confirming on the display.

Back: Confirm selection in the submenu. The display returns to the menu.

Select ⓘ. The display returns to the function/setting.

Back to status display: Close and then open the door. Wait 10 seconds. The display switches back to the status display.

6.1.3 Display Symbols

Display symbols provide information about the current status of the appliance.

SymbolAppliance Status
Standby: Appliance or temperature zone is switched off.
Pulsating number: Appliance is operating. Temperature pulsates until the set value is reached.
Pulsating symbol: Appliance is operating. Setting is in progress.

6.2 Operating Logic

6.2.1 Activating / Deactivating Functions

The following functions can be activated/deactivated:

SymbolFunction
SuperCool*
PowerCool*
SuperFrost*
IceMaker and MaxIce**
PartyMode*
HolidayMode
EnergySaver

* When the function is active, the appliance operates at higher power. This may increase operating noise and energy consumption.

6.2.2 Selecting Function Values

For the following functions, a value can be set in the submenu:

SymbolFunction
Cooling: Temperature setting. Switching temperature zone on/off.
Freezing: Temperature setting. Switching temperature zone on/off.

Setting Temperature

Switching Temperature Zone On/Off

6.2.3 Activating / Deactivating Settings

The following settings can be activated/deactivated:

SymbolSettingFunction
📶WiFi¹TubeClean*²*
🔒Keypad lock²Ice Cubes¹*
🕎SabbathMode²Software
Reminders¹
Reset²
Switch off²

1 Activating Setting (short press)

2 Activating Setting (long press)

6.2.4 Selecting Setting Values

For the following settings, a value can be set in the submenu:

SymbolSettingRecommended Setting
🔆Display brightness
Door alarm
Temperature unit
🌍Language

6.2.5 Calling up the Customer Menu

The following settings can be called up in the customer menu:

6.3 Functions

Temperature

Temperature depends on the following factors:

Temperature ZoneRecommended Setting
Refrigerator5 °C
Freezer-18 °C

Setting the Temperature

Set the value (see 6.2 Operating Logic). The set temperature is displayed in the lower right corner of the display.

7 Equipment

7.1 Door Shelf

7.1.1 Moving / Removing the Door Shelf

7.1.2 Disassembling the Door Shelf

The door shelf can be disassembled for cleaning.

7.2 Storage Shelves

7.2.1 Moving / Removing Storage Shelves

The storage shelves are secured against unintentional pulling out by pull-out stops.

Fully pulling out the storage shelf: Pull it forward.

The storage shelf above the EasyFresh compartments can also be removed.

Removing the Storage Shelf:

Do not place products on the cover of the compartment below!

Inserting the Storage Shelf:

7.2.2 Disassembling Storage Shelves

The storage shelves can be disassembled for cleaning.

7.3 Multi-part Storage Shelf

7.3.1 Using the Multi-part Storage Shelf

The storage shelves are secured against unintentional pulling out by pull-out stops.

Moving by Height:

Using Both Storage Shelves:

7.4 VarioSafe*

VarioSafe provides space for smaller food items, packaging, tubes, and glasses.

7.4.1 Using VarioSafe

The drawer can be pulled out and inserted at two different heights. This means that even taller small items can be stored in the drawer.

7.4.2 Moving the VarioSafe Compartment

The VarioSafe can be moved vertically.

7.4.3 Fully Removing the VarioSafe Compartment

The VarioSafe can be removed as a whole unit.

7.4.4 Disassembling the VarioSafe Compartment

The VarioSafe can be disassembled for cleaning.

7.5 Drawers

Drawers can be removed for cleaning.

7.5.1 Removing the Drawer

The lower storage shelf can be used as a storage area when the drawers are removed. Removing and inserting drawers varies depending on the pull-out system. Your appliance may have different pull-out systems.

Note: Energy consumption increases and cooling capacity decreases if ventilation is insufficient. Leave the lowest drawer in the appliance! Always keep the internal ventilation slots on the rear wall clear!

Remove drawers as shown.

7.5.2 Inserting the Drawers

Insert the drawer as shown.

7.6 EasyFresh-Safe Cover

The compartment cover can be removed for cleaning.

7.6.1 Removing the Compartment Cover

When the drawers are removed:

7.6.2 Installing the Compartment Cover

If the label "THIS SIDE UP" is at the top:

7.7 Humidity Control

You can adjust the humidity in the drawer by adjusting the compartment cover.

The compartment cover is located directly above the drawer and can be hidden by storage shelves or an additional drawer.

Low Humidity Level

High Humidity Level

7.8 EasyTwist-Ice*

EasyTwist-Ice produces ice cubes using a water tank. EasyTwist-Ice is exclusively for making ice cubes in quantities typical for domestic use.

Note: Do not change the position of EasyTwist-Ice.

Ensure the following prerequisites are met:

7.8.1 Filling the Water Tank

WARNING: Dirty water! Poisoning. Fill only with drinking water.

ATTENTION: Residual moisture! Damage to IceMaker. Fill only with cold drinking water.

Note: Using filtered, decarbonized water provides the best quality and taste for ice cube production without problems. Such water quality can be achieved with a table water filter available in specialized stores. Fill the water tank only with filtered, decarbonized drinking water.

Water supply for EasyTwist-Ice is via the water tank.

7.8.2 Making Ice Cubes

Production capacity depends on the freezing temperature. The lower the temperature, the more ice cubes can be made in a given time.

Ejecting Ice Cubes

7.9 IceMaker*

The IceMaker produces ice cubes using a water tank located in the refrigerator compartment. The water tank can also be used to prepare chilled drinking water.*

The IceMaker is exclusively for making ice cubes in quantities typical for domestic use.

Ensure the following prerequisites are met:

7.9.1 Filling the Water Tank*

WARNING: Dirty water! Poisoning. Fill only with drinking water.

ATTENTION: Residual moisture! Damage to IceMaker. Fill only with cold drinking water.

Note: Using filtered, decarbonized water provides the best quality and taste for ice cube production without problems. Such water quality can be achieved with a table water filter available in specialized stores. Fill the water tank only with filtered, decarbonized drinking water.

Water supply for the IceMaker is via the water tank (see 1 At a Glance).

When the water tank is empty, the "Water Refill" reminder appears on the display (see 6.5 Warnings).

7.9.2 Making Ice Cubes

Production capacity depends on the freezing temperature. The lower the temperature, the more ice cubes can be made in a given time.

After the IceMaker is switched on for the first time, it may take up to 24 hours for the first ice cubes to be produced.

Making Large Quantities of Ice Cubes:

Note: When a certain filling height is reached in the IceMaker drawer, no more ice cubes are produced. The IceMaker does not fill the drawer to the brim.

7.10 VarioSpace

Drawers and glass plates can be removed from the appliance. This provides space for larger food items, such as poultry, meat, large pieces of game, and tall pastries. These can be frozen whole and prepared later.

ATTENTION: Pay attention to the load limits of drawers and glass plates (see 9.1 Technical Data).

Removing the Flexible Ice Divider

Installing the Flexible Ice Divider

7.11 Additional Equipment

7.11.1 Bottle Holder

Using the Bottle Holder

Removing the Bottle Holder

7.11.2 Flexible Ice Divider

Using the Flexible Ice Divider

Appliances with IceMaker have a large ice cube drawer with a movable divider so that other food items can be stored on the other side if needed.

8 Maintenance

8.1 FreshAir Activated Carbon Filter

The FreshAir activated carbon filter is located in the compartment above the fan.

It ensures optimal air quality.

Note: The FreshAir activated carbon filter is available at the Liebherr home appliance store (home.liebherr.com).

8.1.1 Removing the FreshAir Activated Carbon Filter

8.1.2 Installing the FreshAir Activated Carbon Filter

8.2 Defrosting the Appliance

8.2.1 Defrosting the Refrigerator Compartment

Defrosting is automatic. The defrosted water drains through the drain opening and evaporates.

Water droplets or a thin layer of frost or ice on the rear wall are due to the appliance's operation and are completely normal. They do not need to be removed.

Due to the energy-optimized regulation of the appliance, a layer of frost or ice may form over time.

8.2.2 Defrosting the NoFrost Freezer Compartment

Defrosting is automatic via the NoFrost system. Moisture condenses on the evaporator, and defrosting and evaporation occur periodically.

The appliance does not need to be defrosted.

8.3 Cleaning the Appliance

8.3.1 Preparation

DANGER: Electric shock! Pull out the refrigerator's plug or disconnect the power supply.

WARNING: Fire Hazard! Do not damage the pipes of the refrigeration system.

8.3.2 Cleaning the Casing

ATTENTION: Improper cleaning! Damage to the appliance. Use only soft cleaning cloths and pH-neutral universal cleaning agents.

WARNING: Danger of injury and damage from hot steam! Hot steam can cause burns and damage surfaces. Do not use steam cleaners!

8.3.3 Cleaning the Interior

ATTENTION: Improper cleaning! Damage to the appliance. Use only soft cleaning cloths and pH-neutral universal cleaning agents.

8.3.4 Cleaning the Equipment

ATTENTION: Improper cleaning! Damage to the appliance. Use only soft cleaning cloths and pH-neutral universal cleaning agents.

Clean with a soft, clean cloth, lukewarm water, and a little dish soap:

Note: The magnet on the drawer must not be removed! The magnet secures the IceMaker function.*

Dishwasher safe up to 60 °C:

Disassembly of equipment: see relevant chapter. Clean the equipment.

8.3.5 Cleaning EasyTwist-Ice*

Cleaning must be performed:

When first putting into operation, after prolonged non-use, or if cleaning is needed:

8.3.6 After Cleaning

9 Customer Service

9.1 Technical Data

Temperature Range
Cooling2 °C to 9 °C
Freezing-26 °C to -15 °C

Maximum Freezing Capacity / 24h

FreezerSee type plate for "Freezing capacity... /24h"

Maximum Load Capacity of Equipment

EquipmentWidth 60 cm applianceWidth 70 cm applianceWidth 55 cm appliance
Drawer12 kg12 kg
Freezer glass shelf35 kg35 kg55 kg

Ice Cube Production*

Ice Cube Production / 24 hAt -18 °C: 1.2 kg ice cubes
Maximum ice cube production / 24 hWhen MaxIce function is active: 1.5 kg ice cubes

Lighting

Energy Efficiency Class¹Light Source
This product contains a light source of energy efficiency class GLED

¹ The appliance may be available with light sources of different efficiency classes. The lowest efficiency class is specified.

For Appliances with WLAN Connection:*

Frequency Specification*

Frequency Range2.4 GHz
Maximum Transmitted Power<100 mW
Purpose of Wireless ApplianceConnection to local WLAN network for data transfer

9.2 Operating Noise

The appliance makes various operating noises during operation.

Examples:

NoisePossible CausesType of Noise
Gurgling and splashingRefrigerant flows through pipes of the refrigeration system.Normal operating noise
HummingAppliance is cooling. Sound level depends on cooling capacity.Normal operating noise
Whistling and hissingFan is operating.Normal operating noise
ClickingComponents switch on and off.Normal switching noise
Rattling or buzzingValves or flaps are active. Water tank pump is active.*Normal switching noise
VibrationsImproper structure.Faulty noise

9.3 Technical Fault

Your appliance is designed and manufactured to provide function and a long service life. If, despite this, faults occur during operation, please check whether the cause of the fault is due to operating error. In this case, you will be charged for any costs incurred during the warranty period.

You can rectify the following faults yourself.

9.3.1 Appliance Function

FaultCauseRemedy
Appliance does not work.Appliance is not switched on.Switch on the appliance.
Mains plug is not correctly inserted into the socket.Check the plug.
Socket fuse is faulty.Check the fuse.
Power outage.Keep the appliance closed. Food protection: Place cold packs on top of food or use another freezer if the power outage lasts longer. Do not refreeze thawed food.
Appliance plug is not correctly inserted into the appliance.Check the appliance plug.
Temperature is not low enough.Appliance door is not correctly closed.Close the appliance door.
Ventilation and air outlet are insufficient.Clear and clean the ventilation grille.
Ambient temperature is too high.Troubleshooting: (see 1.3 Intended Use).
Appliance has been opened too frequently or for too long.Wait for the required temperature to adjust itself. If this is not the case, contact customer service (see 9.4 Customer Service).
Too much fresh food has been placed without SuperFrost.Troubleshooting: (see SuperFrost)
Temperature is incorrectly set.Set a lower temperature and check after 24 hours.
Appliance is too close to a heat source (stove, heater, etc.).Change the location of the appliance or heat source.
Door seal is faulty or needs replacement for other reasons.The door seal can be replaced. It can be changed without additional tools.Contact customer service (see 9.4 Customer Service).

9.3.2 Equipment

FaultCauseRemedy
IceMaker does not produce ice cubes.*IceMaker is not switched on.Activate IceMaker.
IceMaker drawer is not correctly closed.Insert the drawer correctly.
Water tank is not correctly inserted.Insert the water tank correctly.*
Not enough water in the water tank.Fill the water tank.*
Interior lighting does not light up.Appliance is not switched on.Switch on the appliance.
Door has been open for more than 15 minutes.When the door is open, the interior lighting automatically switches off after approximately 15 minutes.
LED lighting is faulty or the cover is damaged:

WARNING: Electric shock! Parts that conduct electricity are located under the cover. LED interior lighting may only be changed or repaired by customer service or trained specialist personnel.

9.4 Customer Service

First, check if you can rectify the fault yourself (see 9 Troubleshooting). If not, contact customer service.

You can find the address in the enclosed "Liebherr Service Booklet".

WARNING: Improper repair! Injuries. Repairs and interventions on the appliance and the power cable, which are not expressly mentioned (see 8 Maintenance), may only be carried out by customer service. The replacement of a damaged power cable may only be carried out by the manufacturer, its customer service, or a person with similar qualifications. For appliances with household appliance plugs, the replacement may be carried out by the customer.

9.4.1 Contacting Customer Service

Always prepare the following appliance information:

Call up appliance information via the display (see Information).

Alternatively, you can find appliance information on the type plate (see 9.5 Type Plate).

9.5 Type Plate

The type plate is located behind the drawers on the inside of the appliance.

Read information from the type plate.

10 Decommissioning

11 Disposing of the Appliance

WARNING: Danger of children getting trapped! Before disposing of your old refrigerator or freezer:

  • Dismantle the doors.
  • Leave the storage shelves in the appliance so that children cannot easily climb into the appliance.

The appliance contains valuable materials and should be taken to a recycling center. Disposal of old appliances must be carried out professionally and appropriately in accordance with local regulations and laws.

WARNING: Leaking refrigerant and oil! Fire. The contained refrigerant is environmentally friendly but flammable. The contained oil is also flammable. Leaking refrigerant and oil can ignite if in contact with an external heat source at sufficiently high concentrations. Do not damage the pipes of the refrigeration circuit or the compressor.

Be careful not to damage the old appliance when disconnecting it from the refrigeration circuit, so that the refrigerant does not escape uncontrollably (data on the type plate (see 9.5 Type Plate)) and oil does not leak out uncontrollably.

For Germany:

The appliance can be disposed of free of charge at local recycling centers / secondary raw material collection points, in class 1 collection containers. When purchasing a refrigerator/freezer at sales points larger than 400 m², the sales point will accept old appliances free of charge.

Disabling the Appliance:

CONSUMER RIGHTS

Notice on Conformity

Dear Consumers,

Please adhere to the manufacturer's recommendations provided in the user manual regarding transport damage, installation and/or mounting, connection to household installations, proper use, regular cleaning, and maintenance of the appliance.

Consumer legal rights in case of non-conformity of goods with the contract are regulated by Articles 51 and 52 of the Consumer Protection Law.* The seller is responsible for non-conformity of goods with the contract that appears within 2 (two) years from the date of transfer of risk to the consumer. In case of detected non-conformity, you can contact the seller from whom you purchased the goods. The seller is obliged to respond to your complaint without delay, and no later than 8 days from the receipt of the complaint, with a statement on the submitted request and a proposal for its resolution. For establishing and eliminating non-conformity in the shortest possible time, we recommend an authorized service center. For all questions, comments, and suggestions regarding service, you can contact our technical service.

Article 51 - Consumer Protection Law

The seller is responsible for non-conformity of delivered goods with the contract if:

  1. it existed at the time of transfer of risk to the consumer, regardless of whether the seller knew about such non-conformity;
  2. it appeared after the transfer of risk to the consumer, if it originates from a cause that existed before the transfer of risk to the consumer;
  3. the consumer could easily notice it, if the seller stated that the goods conformed to the contract.

The seller is also responsible for non-conformity caused by improper packaging, improper installation or assembly carried out by him or a person under his supervision, as well as when improper installation or assembly of goods is a consequence of a defect in the instructions provided to the consumer for self-installation or assembly. The seller is not responsible for non-conformity if the consumer knew or could not have been unaware at the time of concluding the contract that the goods did not conform to the contract, or if the cause of non-conformity was in the material provided by the consumer. The seller's responsibility for non-conformity of goods with the contract may not be limited or excluded contrary to the provisions of this law. The seller is not bound by a public promise regarding the properties of the goods if:

  1. he did not know or could not have known about the given promise;
  2. a correction of the promise was published before the conclusion of the contract;
  3. the promise could not have influenced the consumer's decision to conclude the contract.

Article 52.

If the delivered goods do not conform to the contract, the consumer who has informed the seller about the non-conformity has the right to demand that the seller eliminate the non-conformity, free of charge, by repair or replacement, or to demand an appropriate reduction in price or to terminate the contract regarding those goods. The consumer has the right to choose whether the seller will eliminate the non-conformity by repair or replacement.

If the elimination of non-conformity in accordance with paragraph 2 of this article is not possible, the consumer has the right to demand an appropriate reduction in price or termination of the contract if:

  1. the non-conformity cannot be eliminated by repair or replacement at all or within a reasonable time;
  2. he cannot exercise the right to repair or replacement, or if the seller has not carried out the repair or replacement within a reasonable time;
  3. repair or replacement cannot be carried out without significant inconvenience to the consumer due to the nature of the goods and their purpose;
  4. elimination of non-conformity by repair or replacement constitutes a disproportionate burden for the seller.

A disproportionate burden for the seller within the meaning of paragraph 3, item 4) of this article arises if, compared to a price reduction and contract termination, it creates excessive costs, taking into account:

  1. the value of the goods if they conformed to the contract;
  2. the significance of the non-conformity in the specific case;
  3. whether the non-conformity can be eliminated without significant inconvenience to the consumer.

The consumer has the right to demand replacement, an appropriate price reduction, or termination of the contract due to the same or another non-conformity that appears after the first repair, and repeated repair is possible only with the express consent of the consumer. Taking into account the nature of the goods and the purpose for which the consumer acquired them, repair or replacement must be carried out within a reasonable time without significant inconvenience to the consumer and with his consent. If non-conformity appears within six months from the date of transfer of risk to the consumer, the consumer has the right to choose between demanding that the non-conformity be eliminated by replacement, an appropriate price reduction, or stating that he terminates the contract. If non-conformity appears within six months from the date of transfer of risk to the consumer, elimination of non-conformity is possible by repair only with the express consent of the consumer. All costs necessary to make the goods conform to the contract, especially labor, material, collection, and delivery costs, are borne by the seller. For the seller's obligations to the consumer arising from non-conformity of the goods, the seller has the right to demand compensation from the manufacturer in the supply chain for what he has fulfilled based on that obligation. The consumer cannot terminate the contract if the non-conformity of the goods is minor. The rights from paragraph 1 of this article do not affect the consumer's right to demand compensation from the seller for damages resulting from non-conformity of the goods, in accordance with the general rules on liability for damages.

Complaint Procedure

Dear consumers, in case of a complaint, please contact the technical service of GEMMA B&D doo and/or authorized service.

Importer for Serbia:

GEMMA B&D
Đorđa Stanojevića 14, 11070 Novi Beograd, Serbia

Procurement, Sales, and Technical Service Department
Tel: 011/22 85 020
Fax: 011/31 88 033
E-mail: info@gemma.rs


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References

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