Polycom Documentation
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Before You Begin
Audience, Purpose, and Required Skills
This guide describes how to use the Poly Studio P15 personal video bar.
This guide is intended for beginning users, as well as intermediate and advanced users, who want to learn more about the features available with their Poly Studio P Series device.
You can use the features in this guide without having Lens Desktop installed on your connected computer.
Related Poly and Partner Resources
See the following sites for information related to this product:
- The Poly Online Support Center is the entry point to online product, service, and solution support information including Video Tutorials, Documents & Software, Knowledge Base, Community Discussions, Poly University, and additional services.
- The Polycom Document Library provides support documentation for active products, services, and solutions. The documentation displays in responsive HTML5 format so that you can easily access and view installation, configuration, or administration content from any online device.
- The Poly Community provides access to the latest developer and support information. Create an account to access Poly support personnel and participate in developer and support forums. You can find the latest information on hardware, software, and partner solutions topics, share ideas, and solve problems with your colleagues.
- The Poly Partners are industry leaders who natively integrate the Poly standards-based RealPresence Platform with their customers' current UC infrastructures, making it easy for you to communicate face-to-face with the applications and devices you use every day.
- The Poly Services help your business succeed and get the most out of your investment through the benefits of collaboration.
Privacy Policy
Poly products and services process customer data in a manner consistent with the Poly Privacy Policy.
Please direct comments or questions to privacy@poly.com
Getting Started
Before you use your device, familiarize yourself with its features.
Poly Studio P15 Hardware Overview
The following figures display the hardware features on the Poly Studio P15 personal video bar. The table lists each feature numbered in the figures.
Front View
The front view shows a rectangular device with a central camera lens. The lens is surrounded by a ring, likely for manual focus or shutter control. To the left of the lens is an LED indicator. To the right of the lens is the Poly logo. Below the lens and logo are speaker grilles and microphone openings.
Table 1. Poly Studio P15 Feature Descriptions
| Ref. Number | Feature | Feature Description |
|---|---|---|
| 1 | Camera | Camera with a privacy shutter that you can manually open or close |
| 2 | LED indicator | Indicates the personal video bar status |
| 3 | Speaker | Audio output |
| 4 | Microphones | Microphones that capture audio |
System Ports
The rear view of the device shows several ports. From left to right, there are two USB-A ports (labeled 1), a power port (labeled 2), a USB-C port for connecting to your computer (labeled 3), a small pinhole for factory reset (labeled 4), and a security lock slot (labeled 5).
Table 2. Poly Studio P15 Port Descriptions
| Ref. Number | Port Description |
|---|---|
| 1 | USB-A ports |
| 2 | Power |
| 3 | USB-C port (for connecting to your computer) |
| 4 | Factory reset pinhole |
| 5 | Security lock |
Use the Poly Studio P Series Device Privacy Shutter
Your Poly Studio P Series device provides a built-in physical cover that blocks the camera lens to protect your privacy.
Procedure
- Rotate the privacy shutter ring counterclockwise to open the shutter.
- Rotate the privacy shutter ring clockwise to close the shutter.
Computer and Cable Requirements
Make sure that your computer and USB cable meet the following requirements to use a Poly Studio P series device as the camera and audio accessory.
Your computer must have one of the following operating systems:
- Windows 10
- macOS versions 10.15 and 11
The Poly Studio P Series devices only support the USB-C 3.0 cable that came with your system.
Note the following limitations with USB connections:
- Using a third-party USB-C to USB-C cable may affect device performance, or your device may not work at all.
- Using a third-party USB-C to USB-A adapter may affect video quality.
- Connecting your device to a USB 2.1 or 2.0 port may prevent you from receiving full 4K video from your Poly Studio P15 personal video bar.
LED Status Indicators
Your device provides an LED above the camera to help you understand the device's behaviors. The following table lists each LED and its associated status.
Table 1. Basic Poly Studio P15 LED Indicators Status
| Indicator | Status |
|---|---|
| Solid white | Device is powered on, the shutter is open, and the device is idle |
| Pulsing white | Boot initialization in progress |
| Solid green | For video calls, camera is active (in use or displaying local video preview out of a call), LED remains green when microphone is muted |
| Blinking green | Blinks twice to indicate that audio is muted but the camera is still on |
| Pulsing amber | Firmware update in progress |
| Solid red | Video muted |
| Blinking green | Muted microphone, but the device detects your voice after a pause longer than 5 seconds |
Basic Tips for Great Video Conferences
Use the following basic tips and guidelines to enhance or improve your experiences during video conferences.
- Mount and position the camera so that your eyes are level with the top third of your screen and your face appears in the middle area of the video stream.
- Avoid wearing bright colors, all-light or all-dark clothing, or very busy patterns like small checks or narrow stripes. Light pastels and muted colors look the best on the screen.
- Preview your video stream before you join a meeting to make sure that you don't have shadows on your face and that your camera settings are configured correctly.
- Speak in your normal voice.
Advanced Tips for Great Video Conferences
Use the following advanced tips and guidelines to enhance or improve your experiences during video conferences.
Camera and People Positioning
- Try not to fidget too much, especially if you're the only one on camera.
- Include all the people in the room (if possible), or introduce everyone in the room at the beginning of a meeting.
A diagram illustrates optimal camera positioning for multiple people. It shows three silhouetted figures within a frame, suggesting that all participants should be visible.
- Keep the view focused on people and not the background or room furnishings.
- In a home office, position the camera to an appropriate angle and consider disabling the tracking feature to avoid capturing potential distractions in your video (for example, other people, pets, or TVs).
Clothing, Furnishings, and Backgrounds
- To avoid disruptions, exclude the following from the camera view: light sources, tables, chairs, walls, busy decorations, and the floor.
- To avoid funny effects, wear clothes that contrast with the background instead of blending into it and make sure nothing in the background seems to stick out of anyone's head.
- Avoid glossy tabletops, strong colors, or bold wood grain in the room. The best table surface color is a flat satin finish in neutral gray.
- A wall that's painted light gray with a touch of blue works best as a background. Video conferencing systems use a gray or blue reference image to process the video, so a background in that color helps to enhance the video you send.
- Try to keep dry-erase whiteboards out of the camera field of view. Be aware that other people in the meeting might see what's written on the whiteboards.
Lighting
- Close any curtains, drapes, or blinds over your windows. Daylight is a variable light source and can conflict with interior room lighting.
- Bright lighting increases the range of in-focus objects, but inappropriate direct lighting might make you look harsh or somber. Poly recommends using indirect fluorescent lighting in a mid-range, neutral color temperature (3600 K to 4500 K). You can find the color temperature of your lighting on the packaging.
Audio and Noise
- Mute your audio when you're silent or before you move your audio device.
- Keep your windows and doors closed to minimize unwanted noises.
- Close any drapes or blinds over your windows. The glass from windowpanes can cause issues with acoustics due to reflection.
- Poly NoiseBlockAI helps the microphone eliminate unwanted noises while picking up your voice. If you're not using Poly NoiseBlock technology, consider these additional audio suggestions: Don't obstruct your microphone with papers or other objects. Avoid tapping on the table or rustling papers.
Accessibility Features
Poly products include a number of features to accommodate users with disabilities.
Users Who Are Deaf or Hard of Hearing
Your device includes accessibility features for users who are deaf or hard of hearing to use the system.
Table 1. Accessibility Features for Users Who Are Deaf or Hard of Hearing
| Accessibility Feature | Description |
|---|---|
| Status indicator lights | The device uses LEDs to indicate some statuses, including if your microphone is muted |
Users Who Are Blind, Have Low Vision, or Have Limited Vision
Your device includes accessibility features for users who are blind, have low vision, or have limited vision to use the device.
Table 1. Accessibility Features for Users Who Are Blind, Have Low Vision, or Have Limited Vision
| Accessibility Feature | Description |
|---|---|
| Mute and unmute tones | An audible tone plays when you mute and unmute calls. |
| Power on and power off tones | An audible tone plays when you power your device on and off. |
Users with Limited Mobility
Your device includes accessibility features to enable users with limited mobility to use various device features.
Table 1. Accessibility Features for Users with Limited Mobility
| Accessibility Feature | Description |
|---|---|
| Built-in speaker and microphone | Your device has an integrated speaker and microphone that enable you to hear audio and speak without having to use a headset. |
| Powerful sound detection | The microphones pick up sound within 3.66 m (12 ft). The device includes spatial audio detection to imitate life-like presence and clarity when you move. |
Using Your Poly Studio P Series Device
Connect your Poly Studio P Series device to your computer with the provided USB cable. Once you plug in the device, you can start using the Poly Studio P Series personal video bar.
Default Poly Studio P Series Device Features
Several features are enabled by default on your device. You can only change or disable these features using Poly Lens Desktop App.
Poly Studio P15 Features
- Active Echo Cancellation
- Poly NoiseBlockAI
- Automatic camera framing
- Camera tracking maximum zoom level (4x)
Download and Install the Poly Lens Desktop App
Download the Poly Lens Desktop App to access configuration settings and features for your Poly Studio P Series devices.
See the Poly Lens Desktop App User Guide for information on using your device with Poly Lens Desktop.
Procedure
- Go to www.Poly.com/Lens.
- Select the applicable download for your operating system.
- Follow the onscreen installation instructions.
Set Poly P Series Device as the Default Audio and Video Device
When you use the Poly Studio P Series personal video bar with a supported application for video calls, you may need to set the device as the default audio and video device of your application. The following is a general procedure that you can refer to. Your application may use different terms or categories.
Procedure
- Go to your software client's Settings.
- Find Audio Device and Video Device.
- Choose your Poly Studio P Series device as the device for each category.
Restart Your Device
If you encounter issues with your device, you can try restarting it.
Procedure
- Unplug the power cable from the device and plug the cable back in to your device. The device powers off and restarts after you plug it back in. You may need to reselect the device as the default audio and video device for your conferencing software.
Factory Reset Poly Studio P15
You can reset the Poly Studio P15 personal video bar to factory settings.
Note: Your personal video bar erases all user data and settings.
Procedure
- Unplug USB-C from Poly Studio P15.
- Find the reset pinhole on the bottom of the device.
- Use a paperclip to press and hold the reset button.
- When the LED indicator turns amber, stop pressing the reset button. The factory reset is complete after the pulsing white LED turns off and an audible tone sounds.
- Plug the USB-C cable back into your device.
Updating Firmware
Your device can automatically download firmware updates through Microsoft Windows updates, or manually using the Poly Lens Desktop app.
Note: MacOS doesn't support automatic updates.
For more information on updating your device, see the Poly Lens Desktop App User Guide.
