Dual Nozzle Bidet Sprayer
Assembly Instruction & Owner's Manual
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?️ 2 YEARS product warranty (For any product quality issues, free return or replacement will be provided)
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Tell: 1-888-281-8150 (Monday-Friday 9am-5pm CST)
Email: support@aborderproducts.com (Monday-Friday 9am-5pm CST)
Products and Accessories List
| Item | Description |
|---|---|
| [Image: Dual nozzle bidet] | Dual nozzle bidet x 1 |
| [Image: Flexible stainless steel hose] | Flexible stainless steel hose x 1 |
| [Image: 3/8" T-adapter] | 3/8" T-adapter (3/8" x 3/8" x 3/8") |
| [Image: Adjustable mounting bracket] | Adjustable mounting bracket x 2 |
| [Image: Rubber washer] | Rubber washer |
Installation tools needed: monkey wrench and phillips screwdriver (both tools are not included)
[Image: Wrench] [Image: Screwdriver]
Installation
- Remove the existing toilet seat by unscrewing the bolts and nuts which are typically on the plastic bracket. [Diagram: Toilet seat removed from toilet bowl.]
- Turn off the water supply and drain the toilet water. Try to leave no water in the toilet tank. [Diagram: Hand turning off water supply valve (indicated 'OFF'). Toilet tank is shown empty.] Turn off the water supply. Drain the toilet tank completely.
- Unscrew the hose connected to the toilet tank from the water supply shut-off valve. [Diagram: Water supply hose being disconnected from the shut-off valve.] Disconnect the water supply hose.
- Connect the T-valve to the water supply valve and the water supply hose to the top of the T-valve. [Diagram: T-adapter installed onto the water supply valve, with the flexible hose connecting to the T-adapter.] T-valve installation
- Connect the stainless steel hose (provided) to the open end of the T-valve. [Diagram: Flexible stainless steel hose connecting to the T-adapter.] Stainless steel hose installation
- Connect the other end of the hose to the water inlet under the bidet. [Diagram: Flexible stainless steel hose connecting to the bidet's water inlet.] Stainless steel hose installation
- Place the circular mounting brackets into the bidet attachment. [Diagram: Circular mounting brackets being inserted into the bidet attachment.] Circular mounting brackets
- Place the bidet on the toilet with the mounting brackets over the mounting bolt holes, rotate the bracket to align the bidet so that the nozzles are positioned at the centerline of the toilet. [Diagram: Bidet positioned on toilet, aligning brackets with bolt holes. Bidet is rotated to center the nozzles.] Bidet Alignment
- Place the toilet seat back on the toilet over the bidet and secure the bolts firmly. [Diagram: Toilet seat placed back on toilet, bolts being tightened.] tighten the bolt
-
Slowly turn the water supply back on and check for leakage, as well as the function of bidet.
[Diagram: Hand turning on water supply valve (indicated 'ON'). Leak check is implied.]
Turn on the water supply
Note: If leakage occurs, check if the rubber washers are firmly secured, and make sure all connections are properly tightened.
How to use the bidet
⚠️ Warning! DO NOT use the bidet until someone is sitting on the toilet. Otherwise, water may spray out of the toilet.
First select the spray mode on the lower panel, and then set the desired water pressure.
- Nozzle Cleaning: Turn the knob to the center position to activate nozzle cleaning mode. [Diagram: Control knob turned to the center position for nozzle cleaning.]
- Rear Wash: Turn the knob counter-clockwise to activate Rear Wash mode. [Diagram: Control knob turned counter-clockwise for Rear Wash.]
- Feminine Wash: Turn the knob clockwise to activate Feminine Wash mode. [Diagram: Control knob turned clockwise for Feminine Wash.]
After selecting the spray mode, adjust the pressure control to the desired pressure.
NOTE: The pressure control knob does not reset automatically after use, turn it off manually.
Troubleshooting
| Problem | Possible Causes | Possible Solutions |
|---|---|---|
| There is leaking from the connection between the T-adapter and the water supply valve. |
[Diagram: T-adapter and water supply valve connection.]
1. The T-adapter thread is damaged. 2. The black rubber washer is not properly installed on the T-adapter. |
[Diagram: T-adapter connection detail.]
1. Connect the T-adapter to the water supply valve, and make sure the T-adapter cannot rotate freely after tightening. 2. Make sure that the rubber washer is properly located inside the nut with the narrow side downward. |
| There is leaking from the connection between the hose and the control unit. | [Diagram: Hose and control unit connection.] The black rubber gasket is not properly installed on the hose. | [Diagram: Hose connection detail.] Make sure that the black rubber gasket is properly installed on the hose. |
| There is leaking from the control unit. | [Diagram: Control unit leak point.] The internal connections may loosen during transportation. | [Diagram: Control unit internal view.] Contact us to solve the problem. |
| The nozzle cannot extend |
[Diagram: Bidet nozzle extension.]
1. The nozzle is too close to the toilet. 2. The water pressure is too low and cannot support the nozzle to extend. |
[Diagram: Bidet positioning and water pressure.]
1. Reinstall the bidet and adjust the position of the bidet to ensure that the nozzle can fully extend to work. 2. Make sure the water supply is on. |
If you have a problem not mentioned here, or the above troubleshooting cannot solve your problem, please email us at support@aborderproducts.com, and we will provide assistance.
Warranty Information
TWO YEARS NON-TRANSFERRABLE LIMITED WARRANTY
To provide customers with quality shopping and user experience, Veken guarantees to replace or issue a refund or provide acceptable solutions for any defective products (as customers prefer) from the date of purchase to 2 years.
Proof of purchase must be provided (Amazon order number or receipt) when making a claim to our customer support center.
The warranty is not transferable. Veken only provides warranty services to buyers who purchased from our Amazon store and possess the purchase proof, and not to any other purchaser or subsequent owner.
Price matching policy is not applicable. No price difference refund.
Sellers are the responsible party. Amazon allows different sellers to sell the same product, so please confirm the seller by checking the order details before contacting us.
What Is Covered
- Received defective or used (proof needed) products;
- Received with missing parts;
- Defective item under proper use.
What Is Not Covered
- Purchased from non-Amazon channel or other physical stores;
- Gift without proof of purchase;
- Tampering/abnormal use/ accidental damage or commercial use;
- Replacements and parts;
- Installation fee/ labor fee.
Making A Claim
If you have any problems when using our products, you can choose any of the methods to reach out to us.
Toll free: 1-888-281-8150 (Monday-Friday 9am-5pm CST)
Email: support@aborderproducts.com (Monday-Friday 9am-5pm CST)
Additional Warranty Notes
✔️ 30 days free return or exchange for any reason
?️ 2 YEARS product warranty ((For any product quality issues, free return or replacement will be provided))
Gifted parts, replacements, consumable products are not covered by the 2-year warranty.
Manufacturers' warranties may not apply in all cases, depending on factors such as use of the product, where the product was purchased, or who you purchased the product from.
Please review the warranty carefully, and contact the manufacturer if you have any questions.
Manufacturer: Xiamen Soothingware Sanitary Co.,Ltd
Address: Industrial Plant, Unit 501, No.366-368 Banqiao Road, Jimei District, Xiamen.
