Troubleshooting Guide

Battery indicator

Indicator permanently lit when no batteries are inserted.

Indicator flashing in intervals means low level battery.

Indicator flashing twice means batteries need replacing.

Abnormal conditions

The screen shows E-01: feeder is jammed and food outlet needs cleaning.

The screen shows E-02: the motor does not work normally. Please check if the motor is running.

Automatic LED screen off

The screen will turn off automatically after 3 minutes without operating.

The LED screen will light up but stay locked when you press any button.

Long press [lock symbol] to unlock the buttons.

Not distributing food on schedule

For new devices, you'll need to set and save the correct local time before setting the feeding schedule. The device's internal clock is not pre-set and does not have an automatic time calibration function.

When setting the feeding schedule, please make sure that the feeding schedule is set to "ON".

When setting the feeding schedule, please confirm that the feeding time is correct before saving.

If you follow the above three points, but the device still does not distribute food on schedule, please contact Veken for further assistance.