Product Information
Thank you for purchasing the Royal Gourmet® Deluxe 5-Burner Gas Grill with Infrared Side Burner.
Warranty Coverage
Royal Gourmet warrants its products to be free from defects in materials and workmanship under proper assembly, normal residential use, and recommended care for a 1-Year Full Warranty from the date of original retail purchase. This warranty does not cover paint finish, as it may burn off during normal use. RUST is not considered a manufacturing or materials defect.
For 5 Years from the date of purchase, any stainless steel burner that rusts through will be replaced free of charge.
Within the stated warranty period, Royal Gourmet, at its discretion, shall replace defective components free of charge. The owner is responsible for shipping costs. Replacement parts for the preassembled main body are not available. Royal Gourmet reserves the right to require that defective parts be returned, postage and/or freight pre-paid by the consumer for review and examination. In the event of parts availability issues, Royal Gourmet reserves the right to substitute like or similar parts that are equally functional. All liability shall terminate upon the expiration of the warranty.
Warranty Service Requirements
Note: A dated sales receipt along with the Model Number and Serial Number will be required for warranty service.
The limited warranty will not reimburse you for the cost of any inconvenience, food, personal injury, or property damage. All warranty coverage is void if this grill is ever used for commercial or rental purposes. This limited warranty applies to the functionality of the product ONLY and does not cover cosmetic issues such as scratches, dents, corrosions, or discoloring by heat, abrasive and chemical cleaners, or any tools used in the assembly or installation of the appliance, surface rust, or the discoloration of stainless steel surfaces.
Items Not Covered by Warranty Service
- Failures or operating difficulties due to accident, abuse, misuse, alteration, misapplication, vandalism, improper installation, or improper maintenance or service.
- Failure to perform normal and routine maintenance, including but not limited to damage caused by insects within the burner tubes, as set out in the owner's manual.
- Deterioration or damage due to severe weather conditions such as hail, hurricanes, earthquakes, or tornadoes.
- Discoloration due to exposure to chemicals either directly or in the atmosphere.
- Cost of service calls to your home.
- Costs of removal or re-installation.
- Pickup and delivery of your product.
- Shipping or transportation costs.
- Labor costs for installation and repair.
- Liability for indirect or consequential damages.
Limitation of Liability
This limited warranty is the sole warranty given by Royal Gourmet and is in lieu of all other warranties, expressed or implied, including implied warranty of merchantability or fitness for a particular purpose. Neither Royal Gourmet nor the retail establishment selling this product has authority to make any warranties or to promise any remedies in addition to or inconsistent with those stated above.
Royal Gourmet's maximum liability, in any event, shall not exceed the purchase price of the product paid by the original consumer purchaser. Some states do not allow the exclusion or limitation of incidental or consequential damages. In such a case, the above limitations or exclusions may not be applicable.
Return Authorization Policy
Do not return parts without obtaining prior return authorization from our customer service department.
Customer Service Contact Information
Please do not hesitate to contact our customer service department with any questions regarding assembly, warranty, or accessories. We are happy to assist with any replacement parts you may need during the warranty period.
- ? 1-800-618-6798
- ✉️ service@royalgourmetusa.com
- ⏰ Mon-Fri, 8:30 AM-5:00 PM, EST
