ENGWE L20 3.0 Boost Electric Bike
User Manual and Maintenance Guide
Safety Instructions
Please read these instructions carefully before use. Failure to follow these instructions may result in injury or damage to the product.
- ⚠️ Always wear a helmet when riding.
- ⚠️ Ensure all bolts and screws are properly tightened before each ride.
- ⚠️ Do not exceed the maximum load capacity.
- ⚠️ Avoid riding in adverse weather conditions.
- ⚠️ Familiarize yourself with local traffic laws regarding electric bikes.
- ⚠️ Keep hands away from moving parts like the chain and wheels.
- ⚠️ Do not immerse the electrical components in water.
1. Product Introduction
1.1 Packing List
The package typically includes the following components:
- ? Main frame body
- ⚙️ Front wheel
- ⚙️ Rear wheel (with electric motor)
- ? Saddle
- ⬆️ Seat post
- ⬆️ Handlebar
- ⬆️ Handlebar stem
- ⚙️ Pedals (x2)
- ⚙️ Front fender
- ⚙️ Rear fender
- ? Rear luggage rack
- ? Front headlight
- ? Rear taillight
- ? Tools (e.g., Allen wrenches M4, M5, M6)
- ? Charger
- ? User Manual
- ? Air pump
- ⚙️ Kickstand
1.2 Component Description
Key components of the electric bike:
- ⬆️ Handlebar
- ? Front headlight
- ⚙️ Front suspension fork
- ⚙️ Front wheel
- ⚙️ Front fender
- ?️ Battery compartment
- ⚙️ Chain wheel
- ⚙️ Crank
- ⚙️ Pedals
- ? Saddle
- ⬆️ Seat post
- ⚙️ Rear brake
- ⚙️ Electric machine (rear hub motor)
- ⚙️ Rear derailleur
- ? Chain
- ⚙️ Rear fender
- ? Rear luggage rack
- ? Rear taillight
- ⚙️ Kickstand
1.3 Description of Functions
Handlebar and display functions:
- ? Front light button: Press and hold to turn the front light on/off.
- ? Horn button: Press to sound the horn.
- ⚙️ Boost button: Press to activate boost mode for extra power.
- ⚙️ Mode/Power button: Press to turn the display on/off. Short press to cycle through assist levels (P0, P1, P2, P3).
- ⬆️ Up button: Increase assist level or adjust settings.
- ⬇️ Down button: Decrease assist level or adjust settings.
- ⚡ Battery indicator: Shows remaining battery level.
- ?️ Speed display: Shows current speed.
- ? Assist level indicator: Shows the current power assist level (P0-P3).
- ⚙️ Motor status indicator: Shows if the motor is active.
- ? Light indicator: Shows if the lights are on.
- ➡️ Turn signal indicator (if applicable): Shows active turn signal.
Common Function Descriptions:
- Assist Levels (P0-P3): P0 is no assist, P1 is low assist, P2 is medium assist, P3 is high assist.
- Boost Button: Provides maximum power for short bursts, useful for inclines or quick acceleration.
- Display: Shows speed, battery level, assist level, and other relevant information.
- Lights: Integrated front and rear lights for visibility.
- Brakes: Front and rear brakes for safe stopping.
2. Getting Started
2.1.1 Installation - Warning
Maximum Load: 150 KG. Ensure the total weight of the rider and cargo does not exceed this limit.
2.1.2 Unpacking
Carefully unpack all components from the box. Check against the packing list to ensure all parts are present and undamaged.
- Step 1: Remove the main frame from the packaging.
- Step 2: Remove all other components and accessories.
2.1.3 Installation - Cockpit
This section describes installing the handlebar and stem.
- Step 1: Insert the handlebar stem into the head tube of the frame.
- Step 2: Align the stem with the front wheel.
- Step 3: Secure the stem using the provided M5 screws. Tighten them evenly. Torque: 12-15 Nm.
- Step 4: Attach the handlebar to the stem.
- Step 5: Secure the handlebar using the provided M5 screws. Torque: 12-15 Nm.
- Step 6: Ensure the handlebar is straight and securely fastened before riding.
Note: Tightening screws in a cross pattern ensures even pressure. Do not overtighten.
2.1.4 Installation - Front Fender and Kickstand
Install the front fender and kickstand.
- Step 1: Attach the front fender to the fork using the provided screws.
- Step 2: Secure the fender firmly.
- Step 3: Attach the kickstand to the designated mounting point on the frame using the provided M5 screws. Torque: 12-15 Nm.
2.1.5 Installation - Wheels
Install the front and rear wheels.
- Step 1: Mount the front wheel into the fork dropouts.
- Step 2: Secure the front wheel using the quick-release skewer or axle nuts. Ensure it is centered and tight. Torque for axle nuts: 25-30 Nm.
- Step 3: Mount the rear wheel into the frame dropouts. Ensure the motor cable is routed correctly.
- Step 4: Secure the rear wheel using the quick-release skewer or axle nuts. Ensure it is centered and tight. Torque for axle nuts: 25-30 Nm.
2.1.6 Installation and Adjustment of the Saddle
Install and adjust the saddle for comfort.
- Step 1: Insert the seat post into the seat tube of the frame.
- Step 2: Attach the saddle to the seat post clamp.
- Step 3: Adjust the saddle height by loosening the quick-release lever, setting the desired height, and then tightening the lever. Ensure the minimum insertion line is not visible above the frame.
- Step 4: Adjust the saddle angle and fore/aft position for optimal comfort. Torque for seat post clamp: 6-10 Nm.
Recommendation: Adjust the saddle height so that your leg is slightly bent when the pedal is at its lowest point. Ensure the quick-release lever is securely fastened for safety.
2.1.7 Installation of Lights
Install the front and rear lights.
- Step 1: Mount the front headlight onto the handlebar or fork using the provided bracket and M6 screws.
- Step 2: Mount the rear taillight onto the seat post or rear fender using the provided bracket and M6 screws.
2.1.8 Installation - Pedals
Install the pedals correctly.
- Step 1: Identify the left (L) and right (R) pedals. They are usually marked.
- Step 2: Screw the right pedal into the right crank arm (clockwise).
- Step 3: Screw the left pedal into the left crank arm (counter-clockwise).
- Step 4: Tighten both pedals securely using a pedal wrench. Torque: 35-40 Nm.
2.1.9 Tire Inflation
Inflate the tires to the recommended pressure.
- Step 1: Remove the valve cap.
- Step 2: Attach the air pump to the valve.
- Step 3: Inflate the tires to the recommended pressure. The recommended pressure is typically indicated on the tire sidewall (e.g., 20 PSI for this model).
- Step 4: Replace the valve cap.
Do not over-inflate the tires. Ensure the tire pressure is within the recommended range.
2.1.10 Final Results
Congratulations! Your ENGWE L20 3.0 Boost electric bike is now assembled. Please double-check all connections and settings before your first ride.
2.2 Folding
Follow these steps to fold the electric bike:
- Step 1: Loosen the quick-release lever on the handlebar stem and fold the stem down.
- Step 2: Loosen the quick-release lever on the frame and fold the frame in half.
- Step 3: Loosen the quick-release lever on the seat post and lower the saddle.
- Step 4: Secure the folded bike using any integrated locking mechanisms.
2.3 Battery Removal
To remove the battery:
- Step 1: Ensure the bike is powered off.
- Step 2: Locate the battery lock mechanism (usually on the frame or battery itself).
- Step 3: Insert the key (if applicable) and turn it to the unlock position.
- Step 4: Gently slide the battery out of its housing.
Caution: Handle the battery with care. Avoid dropping it or exposing it to extreme temperatures. Do not use tools that could damage the battery or its contacts.
2.4 Charging
There are two methods for charging the battery:
- Method 1: Charge the battery directly on the bike. Connect the charger to the charging port on the bike and plug it into a power outlet.
- Method 2: Charge the battery after removal. Remove the battery from the bike (see section 2.3) and connect the charger to the battery's charging port. Plug the charger into a power outlet.
Charging Indicators:
- ? Red light: Charging in progress.
- ? Green light: Charging complete.
Important Notes:
- Use only the provided charger.
- Ensure the charger and battery contacts are clean and dry before charging.
- Do not charge the battery unattended.
- For first-time use, it is recommended to charge the battery for at least 30 minutes after activation.
2.5 Battery Activation
Before the first use, the battery needs to be activated. This process ensures the battery management system (BMS) is properly initialized.
- Step 1: Ensure the battery is installed on the bike.
- Step 2: Connect the charger to the battery and a power outlet. The charging indicator will light up.
- Step 3: Wait for the charging indicator to turn green, indicating the battery is fully charged.
- Step 4: Disconnect the charger.
- Step 5: Press and hold the power button on the display for 2-3 seconds to turn on the bike.
Why Activate the Battery:
Activating the battery ensures optimal performance and longevity. The BMS protects the battery from over-discharge, over-charge, and short circuits. If the battery enters sleep mode due to prolonged non-use (e.g., battery level below 80% for over 30 days), you may need to reconnect the charger to wake it up.
Conditions for Sleep Mode:
- Battery level is below 80%.
- The bike has not been used for more than 30 days.
If you cannot turn on the bike after a long period of non-use, please connect the charger first to activate the battery.
2.6 Quick Start
Follow these steps for your first ride:
- Step 1: Seat Adjustment: Adjust the saddle height and angle for comfort. Ensure your leg is slightly bent at the bottom of the pedal stroke.
- Step 2: Power On and Lights: Press the power button to turn on the display. Press and hold the light button to turn on the headlights.
- Step 3: Mode Adjustment: Press the ⬆️ or ⬇️ buttons to select the desired assist level (P0-P3). Start with P1 or P2 for your first ride.
- Step 4: Riding: Start pedaling. The motor will provide assistance based on the selected level. Use the Boost button (⚙️) for extra power when needed.
- Step 5: Braking: Use both the front (left lever) and rear (right lever) brakes to stop safely. Apply brakes gradually.
Always wear a helmet before riding.
2.7 Instrument Settings
You can customize various settings on the display.
Entering Custom Settings: With the bike powered on, press and hold the ⬆️ and ⬇️ buttons simultaneously for 2 seconds.
Selecting Parameters: Use the ⬆️ or ⬇️ buttons to scroll through the available parameters (see schema 1). Press the ⚙️ button to select a parameter.
Adjusting Options: Use the ⬆️ or ⬇️ buttons to adjust the selected option. Press the ⚙️ button to confirm.
Resetting to Factory Defaults: Navigate to the reset option (see schema 3) and press the ⚙️ button to confirm. This will restore all settings to their original factory values.
Activating Password Mode: Select the password activation option (see schema 4). Press ⬆️ or ⬇️ to enable/disable the password. Press ⚙️ to confirm. To set a new password, press ⬆️ and ⬇️ simultaneously for 2 seconds, then enter your new password using the ⬆️/⬇️ buttons and confirm with ⚙️.
Note: If you forget your password, you will need to reset your settings to factory defaults.
Schema 1: Parameter selection interface.
Schema 2: Adjusting parameter values.
Schema 3: Factory reset interface.
Schema 4: Password activation interface.
3. Maintenance Guide
3.1 Precautions for Use
To ensure the longevity and safety of your electric bike, please adhere to the following precautions:
- Regularly inspect your bike before each ride.
- Keep the bike clean and dry, especially electrical components.
- Avoid riding in heavy rain or through deep water.
- Do not modify the electrical system or components without authorization.
- Store the bike in a dry, moderate temperature environment when not in use.
- Consult a professional for any complex repairs or maintenance.
3.2 Bike and Self-Inspection Maintenance
Pre-ride Inspection:
- Check tire pressure and condition.
- Verify brake function (levers, pads, cables).
- Ensure all bolts and screws are tight.
- Check the battery charge level.
- Test lights and horn.
- Inspect the frame and fork for any damage.
General Maintenance:
- Clean the bike regularly with a damp cloth. Avoid high-pressure water jets, especially near electrical parts.
- Lubricate the chain periodically (e.g., every 100-200 km or after riding in wet conditions).
- Check and adjust brake pads and cables as needed.
- Inspect the frame and components for wear or damage.
Motor Maintenance:
- The motor is sealed and generally maintenance-free.
- Avoid exposing the motor hub to excessive water or impact.
- If you hear unusual noises, consult a service center.
Battery Maintenance:
- Keep the battery contacts clean.
- Charge the battery regularly. Avoid deep discharges.
- Store the battery in a cool, dry place.
- Do not disassemble the battery.
- If storing for an extended period, charge the battery to about 70-80% and store it in a moderate temperature environment.
3.3 General Troubleshooting Methods
Symptom | Possible Causes | General Solutions |
---|---|---|
Bike does not turn on | Battery not charged or depleted. Battery not properly connected. Electrical connection issues. |
Charge the battery fully (see 2.4). Ensure the battery is correctly installed and locked (see 2.3). Check all electrical connections. |
Insufficient range | Low tire pressure. Excessive speed or frequent braking. Rider weight or cargo load. Battery aging. Cold weather. |
Inflate tires to recommended pressure (see 2.1.9). Ride at moderate speeds. Ensure load is within limits. Consider battery replacement if old. Range may be reduced in cold temperatures. |
Battery does not charge | Charger not connected properly. Power outlet issue. Battery fault. Long period without charging. |
Ensure charger is securely plugged into the battery and outlet. Try a different outlet. Contact ENGWE service if battery is faulty. Recharge the battery if it has been stored for a long time. |
Motor does not engage after pedaling | PAS sensor issue. Motor connection issue. Controller fault. |
Ensure the pedal-assist sensor (PAS) is properly installed and aligned. Check motor cable connection. Contact ENGWE service. |
Error code displayed | Various system faults. | Refer to the error code list below and contact ENGWE service if the issue persists. |
Error Codes:
- E30: Communication failure
- E01/E02/E42: Controller current fault
- E31: Control unit failure
- E03: Controller Hall fault
- E36: Torque sensor fault
- E05: Controller temperature protection
- E37: Speed sensor fault
- E06: Motor temperature protection
- E38: Temperature sensor fault
- E09: Voltage error
- E43: Motor failure
If an error code appears, check the display manual or contact ENGWE customer service for assistance.
3.4 Precautions for the Rear Derailleur Cage
When installing or adjusting the rear derailleur, ensure the derailleur cage is not obstructed or damaged. Avoid applying excessive force during installation. If you are unsure, consult a professional service center.
4. Service Guide
4.1 Warranty Policy
ENGWE provides a limited warranty for its electric bikes. The warranty covers manufacturing defects and component failures under normal use.
Part | Warranty Period | Warranty Description |
---|---|---|
Frame, Fork, Handlebar, Folding Stem, Seat Post | 12 months | Covers manufacturing defects and structural failures. Does not cover wear and tear or damage from improper use. |
Wheel | 12 months | Covers manufacturing defects of the rim, spokes, and hub. |
Pedals, Saddle, Kickstand, Fenders, Luggage Rack, Chain, Freins (Brakes), Brake Discs, Levers | 3 months | Covers manufacturing defects. Wear and tear items are not covered. |
Controller, Motor | 12 months | Covers manufacturing defects and functional failures. Does not cover damage from water ingress, impact, or unauthorized modifications. |
Headlight, Taillight | 6 months | Covers manufacturing defects. |
Battery | 12 months | Covers manufacturing defects. Limited to a certain number of charge cycles or degradation below 70% capacity within the warranty period. Damage from improper charging or storage is not covered. |
General Exclusions: The warranty does not cover normal wear and tear, damage caused by accidents, misuse, neglect, unauthorized modifications, improper assembly, or use of non-original parts. The warranty is non-transferable and applies only to the original owner.
For warranty claims, please contact your authorized ENGWE dealer or ENGWE customer service.
4.2 Warranty Card and Maintenance Records
Please fill out the warranty card completely and keep it for your records. Regularly update the maintenance records to track your bike's service history.
Warranty Card Fields:
- User Name
- Company Name (if applicable)
- Phone Number
- Address
- Date of Purchase
- Bike Model
- Frame Number
- Invoice Number
- Motor Number
- Color
Maintenance Records Fields:
- Date
- Maintenance Content
- Notes
4.3 Product Parameters
Parameter | Specification |
---|---|
Product Model | L20 3.0 Boost |
Frame Material | Aluminum Alloy |
Maximum Load | 150kg / 330lbs |
Maximum Speed | 25 km/h |
Motor Torque | 75Nm |
Battery Capacity | 648Wh Li-ion |
Maximum Range | 120 km* |
Wheel Size | 20" X 3" Front/Rear |
Tire Pressure | Not more than 20 PSI |
Charger | 48V 8A |
Charging Time | 2 hours |
Waterproof Level | IPX5 |
Bike Weight | 33.2kg / 73.2lbs |
Maximum Cargo Rack Load | 15kg / 33lbs |
*Note: The maximum range depends on factors such as riding conditions, rider weight, terrain, battery charge level, temperature, and pedal assistance level. The stated range is an estimate under optimal conditions.
Contact Information
For technical support, warranty service, or any inquiries, please contact ENGWE:
Email: support@engwe-bikes.com
Website: www.engwe-bikes.com
Customer Service Hotline: +1 (888) 888-4002 (USA/Canada)
Address:
ENGWE TECHNOLOGY LIMITED
Room 101, 18/F, Block B, TML Tower, 3 Hoi Shing Road, Tsuen Wan, New Territories, Hong Kong