Manuals+

Using Avaya J100 Expansion Module

Release 1.0, Issue 1, December 2018

Chapter 1: Introduction

Purpose

This document is intended for end users and provides an overview of the features available on the Avaya J100 Expansion Module. It also describes procedures to set up Avaya J100 Expansion Module functionalities.

Change History

IssueDateSummary of changes
Release 1.0, Issue 1December 2018First released version.

Chapter 2: Overview

Avaya J100 Expansion Module Overview

The Avaya J100 Expansion Module extends the number of call appearances and feature buttons on Avaya J169/J179 IP Phones, and adds contacts to button labels. Call appearances and features displayed on the expansion module also appear on the phone's corresponding lines.

? Note: If the Avaya J100 Expansion Module is attached to an Avaya J169 IP Phone, the display screen changes to grayscale.

If one expansion module is attached, it provides 72 additional lines (24 per page) for incoming/outgoing calls, autodialing, features, and applications. If two or three modules are attached, each provides 24 additional lines.

Button Modules and Lines

Button modulesCalling lines / Features / ApplicationsSwitching between pages
172 (24 on each page)Yes
224No
324No

The Avaya J100 Expansion Module can be placed in two stand positions or a wall mount position with the phone.

? Note: The wall mounting bracket for the Avaya J100 Expansion Module should be ordered separately, along with the wall mounting kit. Refer to the "Installing and Administering Avaya J100 Series IP Phones" guide for wall mounting instructions.

Up to three expansion modules can be attached to an Avaya J169/J179 IP Phone. Only one module can be attached to a phone using PoE. For two or three modules, a power supply unit is required.

Important Information

⚠️ Important: Hot plugging is not supported on the Avaya J100 Expansion Module. Connect all Avaya J100 Expansion Modules to the phone before connecting the phone to a power source.

Physical Layout

The expansion module has the following components:

  • 1. Line buttons with integrated LEDs: Used for receiving calls, answering calls for other extensions, or accessing features. LEDs synchronize with phone LEDs. Green indicates an incoming call or enabled feature; red indicates the line is in use or disabled.
  • 2, 4. Left and Right page buttons: Used to switch to a different active page.
  • 3. Active page LEDs: Three LEDs indicating the active page. Note: The indication changes if only one module is attached; if two or three are attached, the first LED is lit permanently.

Avaya J100 Expansion Module Icons

The expansion module uses the icons of the phone model it is attached to. ? Note: Icons are grayscaled on the Avaya J169 IP Phone. Refer to your phone's user guide for more information.

Expansion Module Update Indication

Firmware upgrades are indicated in the phone's Administration menu, Network information menu, or by an "Upgrade notification" on the expansion module. Once downloaded, a message "This device will be out of service for 3 minutes to apply the update" appears. Press a line button for "Apply now" or "Apply tonight".

? Note: When an upgrade notification is displayed, the screen saver is disabled and the backlight remains on.

Expansion Module Lines and Icons in CCMS Mode

In IP Office environments, Avaya J169/J179 IP Phones use CCMS over SIP for an extended feature set.

In Avaya Aura® environments, lines are numbered in rows. Scrolling moves from the top right line to the top left, then to the row below.

In CCMS mode, lines are numbered in columns. Scrolling moves top-to-bottom in the left column, then to the top of the right column.

⚠️ Important: CCMS mode does not support icons; text labels appear at the beginning of the line.

Chapter 3: Call Operations

Making a Call

Use the expansion module lines to make a call. An outgoing call is indicated by the outgoing call icon and a blinking green LED.

  1. Lift the handset and press the line button for the desired extension.
  2. (Optional) Press the line button without lifting the handset to use the speakerphone.
  3. Press End call to end the call.

Answering a Call

An incoming call is indicated by the incoming call icon and a blinking green LED.

Procedure:

  • Press the flashing line button on the Avaya J100 Expansion Module to activate the default audio device and answer the call.
  • Alternatively, pick up the handset.

When the call is answered, the incoming call icon changes, and the phone screen displays the call.

? Note: If the phone is locked, expansion module lines may not be displayed, but you can still answer calls using the module's line buttons.

Answering a Call When on Another Call

To answer an incoming call while already on a call, press the flashing line button on the Avaya J100 Expansion Module. The first call will be put on hold, and the module will switch to the second call.

Accessing Features

If your system administrator has activated features like Call Forwarding, Call Pickup, or Auto Callback, you can enable/disable them using feature labels on the expansion module. Some labels may be preset.

Procedure: Press the labelled line button next to the desired feature. The LED will flash green or red depending on whether the feature is enabled or disabled.

Applications

Applications Overview

Quickly access applications like Contacts, Recents, and Calendar by pressing the corresponding labelled button.

Available Applications

Application nameIconDescription
Activate screen saver[Screen saver icon]Immediately displays the selected screen saver on the phone and expansion module.
Calendar?Access to Microsoft® Exchange Server calendar from the expansion module.
Contacts?Access to the Contacts list from the expansion module.
Recents?Access to the Recents list from the expansion module.
Lock?Immediately locks the phone and the expansion module screen.
Log out?Opens the Log out confirmation window.
My Presence?Opens the My Presence window to manage your status automatically or manually.

Accessing Applications

Procedure: Press the labelled line button next to the application you want to access. The expansion module will display the application screen or activate it immediately.

Chapter 4: Settings

Customizing the Display

Display settings for the Avaya J100 Expansion Module can be changed via the phone menu. Options include changing the background image, screen saver, and adjusting brightness. Contrast adjustment is not supported.

? Note: The Avaya J100 Expansion Module displays fewer characters per line than the JBM24 Button Module. If needed, decrease the font size in the phone's Settings menu. See "Setting the text size" on page 16 for details.

Setting the Background Image

The background image is changed via the phone menu and synchronizes with the phone's background if a default image is selected. If a custom image is selected for the phone, the expansion module displays default image 1 ("Red").

Procedure:

  1. On the phone, press Main Menu.
  2. Scroll to Settings, and press Select.
  3. Scroll to Display, and press Select.
  4. Scroll to Background, and press Select.
  5. Scroll to the desired new image.
  6. (Optional) Press Preview, then Back to preview the image.
  7. Press Select or OK.
  8. Press Save or OK.

Setting the Screen Saver

The screen saver image is changed via the phone menu and synchronizes with the phone's screen saver if a default image is selected. If a custom screen saver is selected for the phone, the expansion module displays default image 1 ("Avaya").

Procedure:

  1. On the phone, press Main Menu.
  2. Scroll to Settings, and press Select.
  3. Scroll to Display, and press Select.
  4. Scroll to Screen saver, and press Select.
  5. Scroll to the desired new image.
  6. (Optional) Press Preview, then Back to preview the image.
  7. Press Select or OK.
  8. Press Save or OK.

Adjusting Expansion Module Brightness

Procedure:

  1. On the phone, press Main Menu.
  2. Scroll to Settings, and press Select.
  3. Scroll to Display, and press Select.
  4. Scroll to Brightness, and press Select.
  5. Scroll to Module.
  6. (Optional) If multiple modules are attached, select the module by its number.
  7. Use the horizontal Arrow keys ⬅️➡️ to increase or decrease brightness.
  8. Press Save or OK.

Setting the Text Size

Procedure:

  1. Press Main menu.
  2. Scroll to Settings, and press Select.
  3. Scroll to Display, and press Select.
  4. Scroll down to Text size, and press Select.
  5. Press one of the following:
    • ➡️ Right arrow key: To increase the font size.
    • ⬅️ Left arrow key: To decrease the font size.
  6. (Optional) Press Default to restore the default font size.
  7. Press Save or OK.

Customizing Keys

Adding a Labelled Key

Use this procedure to add a labelled key to an empty line for quick access to a contact, feature, or application.

Before you begin: Ensure the Contacts list is not empty before adding a key labelled with a contact. Refer to your phone model's user guide for "Adding a new contact".

Procedure:

  1. Press Main menu.
  2. Scroll to Settings, and press Select.
  3. Scroll to Phone, and press Select.
  4. Scroll to Phone keys customization, and press Select.
  5. Scroll to Customize key, and press Select.
  6. Use Navigation keys ⬆️⬇️ to select an empty line.
  7. Press Add, and select one of the following:
    • Contact
    • Feature
    • App
  8. In the new screen, scroll to the contact, feature, or application you want to add, and press Select.

Relabeling a Key

Avaya J100 Expansion Module labels are preset by the system administrator. You can change them as needed. Keys 1-24 customize the phone display screen. Keys 25-48 customize active page 1; 49-72 customize page 2; 73-96 customize page 3.

Procedure:

  1. Press Main menu.
  2. Scroll to Settings, and press Select.
  3. Scroll to Phone, and press Select.
  4. Scroll to Phone keys customization, and press Select.
  5. Scroll to Customize key, and press Select.
  6. Use Navigation keys ⬆️⬇️ to select the required button key.
  7. To relabel a key:
    • Press Relabel.
    • Type the name of the label, and press Save.

Moving a Key

Procedure:

  1. Press Main menu.
  2. Scroll to Settings, and press Select.
  3. Scroll to Phone, and press Select.
  4. Scroll to Phone keys customization, and press Select.
  5. Scroll to Customize key, and press Select.
  6. Use Navigation keys ⬆️⬇️ to select the button key you want to move.
  7. To move the selected key:
    • Press Move.
    • Use the Navigation keys ⬆️⬇️ to move the selected line key.
    • If the new location is empty, press Select.
    • If the new location is already assigned, press Swap.

Deleting a Key

Procedure:

  1. Press Main menu.
  2. Scroll to Settings, and press Select.
  3. Scroll to Phone, and press Select.
  4. Scroll to Phone keys customization, and press Select.
  5. Scroll to Customize key, and press Select.
  6. Scroll to the button key you want to delete, and press Delete.
  7. In the confirmation window, press Delete.

Restoring Customized Keys to Default

Use this procedure to restore customized keys to administrator settings.

Procedure:

  1. Press Main menu.
  2. Scroll to Settings, and press Select.
  3. Scroll to Phone, and press Select.
  4. Scroll to Phone keys customization, and press Select.
  5. Scroll to Restore, and press Select.
  6. In the confirmation window, press Restore.

Chapter 5: Troubleshooting

Viewing Expansion Module Details

From Administration Menu

Before you begin: Obtain the access code from the system administrator.

Procedure:

  1. On the phone, press Main Menu.
  2. Scroll to Administration, and press Select.
  3. Enter the access code.
  4. Scroll to View, and press Select.
  5. Scroll to Button modules, and press Select.

The phone displays the module's name, software version, and current status (Connected, Disabled, Upgrading, or empty).

From Main Menu

Procedure:

  1. On the phone, press Main Menu.
  2. Scroll to Network information, and press Select.
  3. Scroll to System, and press Select.
  4. Scroll to Button modules, and press Select.

The phone displays the module's name, software version, and current status (Connected, Disabled, Upgrading, or empty).

Common Troubleshooting Scenario

Condition

One of the following may be observed:

  • Avaya J100 Expansion Module display screen is dark.
  • The expansion module lines are not displayed.
  • Actions on the expansion module do not cause corresponding results on the phone.
  • Actions on the phone do not cause corresponding results on the expansion module.

Solution

  1. Check if the phone has power.
  2. Check if the Avaya J100 Expansion Module is attached correctly.
  3. Reboot the phone (the expansion module will reboot automatically).
  4. Unplug and re-plug the Avaya J100 Expansion Module.

Chapter 6: Resources

Finding Documents on the Avaya Support Website

Procedure:

  1. Go to https://support.avaya.com/.
  2. At the top, enter your username and password, then click Login.
  3. Click Support by Product > Documents.
  4. In "Enter your Product Here", type the product name and select it from the list.
  5. In "Choose Release", select an appropriate release number.
  6. In the Content Type filter, click a document type or "Select All" to see all available documents. (e.g., click "User Guides").
  7. Click Enter.

Avaya Documentation Portal Navigation

Customer documentation is available on the Avaya Documentation Portal at https://documentation.avaya.com/.

⚠️ Important: For documents not found on the Portal, click Support on the top menu to go to https://support.avaya.com/.

Using the Avaya Documentation Portal, you can:

  • Search for content by typing a keyword in the Search field.
  • Type a keyword in Search, click Filters to search by product, release, and document type.
  • Select a product or solution and then select the appropriate document from the list.

You can also find documents from the Publications menu, or publish a PDF of a section or the entire document.

Managing Content with My Docs

Navigate to My Content > My Docs to:

  • Create, rename, and delete collections.
  • Add content from various documents to a collection.
  • Save a PDF of selected content and download it.
  • Share content in a collection via email.
  • Receive shared content.

Watching Content Updates

Add yourself as a watcher using the Watch icon ?️. Navigate to My Content > Watch list to:

  • Set notification frequency (daily to every 60 days).
  • Unwatch selected content, documents, or the entire watch list.

You will be notified when content is updated, deleted, or removed from the portal.

Sharing and Feedback

  • Share sections on social media platforms (Facebook, LinkedIn, Twitter, Google +).
  • Send feedback and rate content.

? Note: Some portal functionality requires logging in and depends on your role.

Viewing Avaya Mentor Videos

Avaya Mentor videos provide technical content on installing, configuring, and troubleshooting Avaya products. Videos are available on the Avaya Support website (listed under video document type) and on the Avaya-run YouTube channel.

Finding Videos

On the Avaya Support Website:

  • Go to https://support.avaya.com/.
  • In Search, type "Avaya Mentor Videos" to see a list.
  • Alternatively, type the product name, then select "Video" in the Content Type column on the left.

On YouTube:

  • Go to www.youtube.com/AvayaMentor.
  • Enter keywords in the Search Channel for specific products or topics.
  • Scroll down Playlists and click a topic name to see available videos.

? Note: Videos are not available for all products.

Support

Visit the Avaya Support website at https://support.avaya.com/ for the latest documentation, product notices, and knowledge articles. You can also find release notes, downloads, and issue resolutions.

Use the online service request system to create a service request. Chat with live agents for answers or request an agent to connect you to a support team.

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