Manuals+

Using Avaya J100 Expansion Module for SIP

Release 4.1.1, Issue 2, May 2023

Chapter 1: Introduction

Purpose

This document is intended for end users and provides an overview of the features available on Avaya J100 Expansion Module for SIP firmware. It also describes procedures to set up Avaya J100 Expansion Module functionalities.

Change history

IssueDateSummary of changes
Release 1.0, Issue 1December 2018First released version.
Release 4.0.14, Issue 1October 2022Updated "Settings" chapter.

Chapter 2: Overview

Avaya J100 Expansion Module overview

With Avaya J100 Expansion Module (JEM24), you can extend the number of call appearances and feature buttons on Avaya J169/J179 IP Phone and Avaya J189 IP Phone. The call appearances and features appear on Avaya J100 Expansion Module and the corresponding lines of the phone.

You can connect a maximum of three expansion modules to Avaya J169/J179 IP Phone and two expansion modules to Avaya J189 IP Phone. Avaya J189 IP Phone also has a secondary screen that behaves as an inbuilt module. When an expansion module is connected to a phone, it inherits the display properties of the phone.

The following table shows the number of available lines corresponding to the number of button modules attached to the phone:

Expansion modulesCalling lines / Features / ApplicationsSwitching between pages
172 (24 on each page)Yes
224No
324No

You cannot use the toggle button on the JEM24 in the following scenarios:

The following table shows the number of physical feature keys available on the J100 phone models and JEM24s:

Phone modelFeatures keys on the phoneFeatures keys on built-in expansion moduleFeatures keys on JEM24 expansion module
J1293NADoes not support JEM24
J1394NADoes not support JEM24
J15946Does not support JEM24
J1698NA24
J1798NA24
J18910624

The following table shows the number of feature keys available on the J100 phone models and JEM24s:

Phone modelFeature keys accessible on the phone screenFeature keys accessible on the built in Expansion Module using the JEM24 toggle buttonFeature keys accessible with only one Expansion ModuleFeature keys accessible on first JEM24 when there is more than one JEM24Feature keys accessible on 2nd JEM24Feature keys accessible on 3rd JEM24
J129NANANANANANA
J13996NANANANANA
J1599625-48NANANANA
J16996NA25-9625-4849-7273-96
J17996NA25-9625-4849-7273-96
J1899625-4849-7249-7273-96NA

Avaya J100 Expansion Module can be placed in two stand positions and a wall-mount position with the phone.

Note: The wall mounting bracket for Avaya J100 Expansion Module must be ordered separately, along with the wall mounting kit. For Avaya J100 Expansion Module wall mounting instructions, see Installing and Administering Avaya J100 Series IP Phones.

If you use PoE to power up your phone, you can attach only one expansion module. To attach more expansion modules, use a power supply unit.

Important: Avaya J100 Expansion Module does not support hot-plugging. Connect all Avaya J100 Expansion Modules to the phone before connecting the phone to a power source.

Physical layout

The diagram shows the Avaya J100 Expansion Module. It features a central display screen. On the left and right sides of the screen are columns of line buttons with integrated LEDs. Below the screen are navigation buttons (left and right page buttons) and active page indicator LEDs.

Avaya J100 Expansion Module icons

Avaya J100 Expansion Module uses the icons of the phone model it is attached to.

Note: The icons of Avaya J100 Expansion Module attached to Avaya J169 IP Phone are grayscaled. For more information about Avaya J100 Expansion Module icons, see the related section in the user guide of your phone model.

Avaya J100 Expansion Module upgrade indication

Avaya J100 Expansion Module firmware upgrade process is indicated by displaying the Upgrade notification on the expansion module. Once the updated firmware has been downloaded, Avaya J100 Expansion Module displays the following notification: This device will be out of service for 3 minutes to apply the update. Press the corresponding line button for Apply now or Apply tonight option to select the suitable upgrade time.

Note: When the Upgrade notification is displayed, the expansion module screen saver is disabled and the backlight is not turned off.

The expansion module lines and icons in CCMS mode

In the IP Office environment, Avaya J169/J179 IP Phones use CCMS over SIP mode which provides an extended feature set. In the Avaya Aura® environment, the lines are numbered in rows. You can scroll from the top right line to the top left one, then you are switched to the row below. In CCMS mode, the lines are numbered in columns. First, you can scroll from top to bottom of the left column, then you are switched to top of the right column.

Important: There is no icons support in CCMS mode, the text labels start at the beginning of the line.

Chapter 3: Call operations

Making a call

About this task

Use this procedure to make a call using the expansion module lines. An outgoing call is indicated with the outgoing call icon. The LED integrated in the line buttons are synchronized with the LED's on the phone (the green LED combined with the red LED).

Procedure

  1. Lift the handset and press the line button corresponding to the extension number to which you want to call.
  2. (Optional) Press the line button without lifting the handset to make a call using the speakerphone.
  3. Press End call to end a call.

Answering a call

About this task

Use this procedure to answer an incoming call using the expansion module line buttons. An incoming call is indicated with the incoming call icon and the blinking green LED.

Procedure

When you answer the call, the incoming call icon changes, and the phone screen displays the call.

Note: When the phone is locked, Avaya J100 Expansion Module lines will not be used. However, you can answer an incoming call using the expansion module line buttons.

Answering a call when on another call

About this task

Use this procedure to answer an incoming call during another call by using the expansion module line buttons.

Procedure

On Avaya J100 Expansion Module, press the flashing line button to activate the default audio device and answer the call. The phone puts the first call on hold and moves to the second call.

Accessing features

About this task

If your system administrator has activated features such as Call Forwarding, Call Pickup, Auto Callback, you can enable and disable them on the Avaya J100 Expansion Module using feature labels. Some feature labels might be preset by the system administrator.

Procedure

On the Avaya J100 Expansion Module, press the labelled line button next to the feature you want to enable or disable. The LED flashes green or red depending on whether the feature is enabled or disabled.

Applications

Applications overview

On Avaya J100 Expansion Module, you can quickly access applications like Contacts, Recents and Calendar by pressing the corresponding labelled button. The following table shows some examples of applications available on the expansion module, their icons and description:

Note: The application icons on the expansion module are available only with the SIP firmware.

Application nameIconsDescription
Activate screen saver[Screen saver icon]Immediately displays the selected screen saver on the phone and the expansion module.
Calendar[Calendar icon]Access to Microsoft® Exchange Server calendar from the expansion module.
Contacts[Person icon]Access to the Contacts list from the expansion module.
Recents[Clock icon]Access to the Recents list from the expansion module.
Lock[Lock icon]Immediately locks the phone and the expansion module screen.
Log out[Logout icon]Opens the Log out confirmation window.
My Presence[Person icon]Opens My Presence window to manage your status automatically or manually.

Accessing applications

Procedure

On the Avaya J100 Expansion Module, press the labelled line button next to the application you want to access. Avaya J100 Expansion Module will display the application screen or activate the selected application immediately.

Chapter 4: Settings

Customizing the display

You can set a customized screen saver and background image for Avaya J100 Expansion Module (JEM24). Your administrator provides access to set these images.

You can set the background and screen saver image of the JEM24 using the:

If you and your administrator do not set the screen saver and background image for the JEM24, the phone uses the Avaya Device Image by default. If your administrator makes the required settings, you can set the same background and screen saver image for the primary display and the JEM24 module. The JEM24 display reflects any changes made to the primary display. If you select a custom image for the primary display, the JEM24 displays the default Avaya device image.

Use the phone Settings menu to configure the following Avaya J100 Expansion Module features:

Note: Avaya J100 Expansion Module does not support adjusting the display contrast. Avaya J100 Expansion Module displays fewer characters in a line than the JBM24 Button Module. If required, decrease the font size in the Settings menu on the phone.

Setting a background image unique to JEM24 display

About this task

Use this procedure to set a custom background image for Avaya J100 Expansion Module (JEM24).

You can set a built-in image or a custom image for your JEM24 display. Contact your administrator to upload custom background images to the phone. You can change the background image of the JEM24 using the phone menu.

Note: You cannot set a background image when the phone is downloading custom images. During the download, the phone screen displays Downloading images to module.

Before you begin

Ensure that your administrator provides access to set a background image.

Procedure

  1. On the phone, press Main Menu.
  2. Scroll to Settings and press Select.
  3. Scroll to Display and press Select.
  4. Scroll to Background, and press Select.
  5. Select Module Display. You can set a background image for Avaya J100 Expansion Module. You can use either the built-in images or a custom image from the image list.
  6. Scroll to the new image.
  7. (Optional) To preview the image, press Preview, and then press Back.
  8. Press Select.
  9. Press Save.

Setting the custom screen saver image

About this task

Use this procedure to set a custom screen saver image for Avaya J100 Expansion Module (JEM24). You can set a built-in image or a custom image for your JEM24 display. Contact your administrator to upload custom screen saver images to the phone. You can change the screen saver image of the JEM24 using the phone menu.

Note: You cannot set a screen saver image when the phone is downloading custom images. During the download, the phone screen displays Downloading images to module.

Before you begin

Ensure that your administrator provides access to set a screen saver image.

Procedure

  1. On the phone, press Main Menu.
  2. Scroll to Settings and press Select.
  3. Scroll to Display and press Select.
  4. Scroll to Screen saver, and press Select.
  5. Select Module Display. You can set a screen saver for Avaya J100 Expansion Module. You can use either the built-in images or the custom image from the image list.
  6. Scroll to the new image.
  7. (Optional) To preview the image, press Preview, and then press Back.
  8. Press Select.
  9. Press Save.

Adjusting the expansion module brightness

Procedure

  1. On the phone, press Main Menu.
  2. Scroll to Settings and press Select.
  3. Scroll to Display and press Select.
  4. Scroll to Brightness, and press Select.
  5. Scroll to Module.
  6. (Optional) If there are more than one Avaya J100 Expansion Module attached, select the module by the module number.
  7. Press one of the following:
    • [Right arrow key]: To increase the brightness.
    • [Left arrow key]: To decrease the brightness.

Setting the text size

Procedure

  1. Press Main Menu.
  2. Scroll to Settings and press Select.
  3. Scroll to Display and press Select.
  4. Scroll down to Text size and press Select.
  5. Scroll down to Primary display and press Select.
  6. Press one of the following:
    • [Right arrow key]: To increase the font size.
    • [Left arrow key]: To decrease the font size.
  7. (Optional) To restore the default font size, press Default.
  8. Press Save.

Customizing keys

Adding a labeled key

About this task

Use this procedure to add a labeled key to an empty line for a quick access to the contact, feature or application.

Before you begin

Ensure the Contacts list is not empty before adding a key labeled with the contact. See "Adding a new contact" section in the user guide of your phone model.

Procedure
  1. Press Main Menu.
  2. Scroll to Settings and press Select.
  3. Scroll to Phone and press Select.
  4. Scroll to Phone keys customization and press Select.
  5. Scroll to Customize key and press Select.
  6. To select an empty line, use Navigation keys.
  7. Press Add and select one of the following:
    • Contact
    • Feature
    • App
  8. In the new screen, scroll to the contact, feature or application you want to add and press Select.

Relabeling a key

About this task

Avaya J100 Expansion Module labels are preset by the system administrator. You can change these labels as required. The first 24 keys are to customize the phone display screen. Keys 25 – 48 are to customize active page 1 of the button module. Keys 49 – 72 are to customize active page 2. Keys 73 – 96 are to customize active page 3.

Procedure
  1. Press Main Menu.
  2. Scroll to Settings and press Select.
  3. Scroll to Phone and press Select.
  4. Scroll to Phone keys customization and press Select.
  5. Scroll to Customize key and press Select.
  6. To select the required button key, use Navigation keys. When you scroll down using Navigation keys, the expansion module display highlights the key area.
  7. To relabel a key, do the following:
    • a. Press Relabel.
    • b. Type the name of the label and press Save.

Moving a key

Procedure
  1. Press Main Menu.
  2. Scroll to Settings and press Select.
  3. Scroll to Phone and press Select.
  4. Scroll to Phone keys customization and press Select.
  5. Scroll to Customize key and press Select.
  6. To select the button key you want to move, use Navigation.
  7. To move the selected key, do the following:
    • a. Press Move.
    • b. Use the Navigation keys to move the selected line key.
    • c. If the new location is empty, press Select.
    • d. If the new location is already assigned with a key, press Swap.

Deleting a key

Procedure
  1. Press Main Menu.
  2. Scroll to Settings and press Select.
  3. Scroll to Phone and press Select.
  4. Scroll to Phone keys customization, and press Select.
  5. Scroll to Customize key and press Select.
  6. Scroll to the button key you want to delete and press Delete.
  7. In the confirmation window, press Delete.

Restoring customized keys to default

About this task

Use this procedure to restore the customized keys to administrator settings. The phone clears all your favorites, including Contact, Feature, and App favorites, and applies administrator settings. The procedure does not affect your customized labels.

Before you begin

Ensure that the administrator set customization mode as Full.

Procedure
  1. Press Main Menu.
  2. Scroll to Settings and press Select.
  3. Scroll to Phone and press Select.
  4. Scroll to Phone keys customization and press Select.
  5. Scroll to Restore and press Select.
  6. In the confirmation window, press Restore.

Chapter 5: Troubleshooting

Viewing the expansion module details

Viewing the expansion module details from Administration menu

Before you begin

Obtain the access code from the system administrator to access Administration menu.

Procedure
  1. On the phone, press Main Menu.
  2. Scroll to Administration, and press Select.
  3. Enter the access code provided by the system administrator.
  4. Scroll to View, and press Select.
  5. Scroll to Button modules, and press Select.

The phone displays the name, software version, and current status of the expansion module. The status can be Connected, Disabled, Upgrading or empty.

Viewing the expansion module details from Main menu

Procedure
  1. On the phone, press Main Menu.
  2. Scroll to Network information, and press Select.
  3. Scroll to System, and press Select.
  4. Scroll to Button modules, and press Select.

The phone displays the name, software version, and current status of the expansion module. The status can be Connected, Disabled, Upgrading or empty.

Common troubleshooting scenario

Condition

Solution

  1. Check if the phone has the power supply.
  2. Check if Avaya J100 Expansion Module is attached to the phone correctly and the connection cable is not damaged.
  3. Reboot the phone. The expansion module will reboot automatically.
  4. Plug Avaya J100 Expansion Module connection cable out and in.

Chapter 6: Resources

Finding documents on the Avaya Support website

Procedure

  1. Go to https://support.avaya.com.
  2. At the top of the screen, type your username and password and click Login.
  3. Click Support by Product > Documents.
  4. In Enter your Product Here, type the product name and then select the product from the list.
  5. In Choose Release, select the appropriate release number. The Choose Release field is not available if there is only one release for the product.
  6. In the Content Type filter, click a document type, or click Select All to see a list of all available documents. For example, for user guides, click User Guides in the Content Type filter. The list only displays the documents for the selected category.
  7. Click Enter.

Avaya Documentation Center navigation

For some programs, the latest customer documentation is now available on the Avaya Documentation Center website at https://documentation.avaya.com.

Important: For documents that are not available on Avaya Documentation Center, click More Sites > Support on the top menu to open https://support.avaya.com.

Using the Avaya Documentation Center, you can:

From Products & Solutions, select a solution category and product, and then select the appropriate document from the list.

Note: Some functionality is only available when you log in to the website. The available functionality depends on your role.

Viewing Avaya Mentor videos

Avaya Mentor videos provide technical content on how to install, configure, and troubleshoot Avaya products.

Support

Go to the Avaya Support website at https://support.avaya.com for the most up-to-date documentation, product notices, and knowledge articles. You can also search for release notes, downloads, and resolutions to issues. Use the online service request system to create a service request. Chat with live agents to get answers to questions, or request an agent to connect you to a support team if an issue requires additional expertise.

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Preventing Toll Fraud

"Toll Fraud" is the unauthorized use of your telecommunications system by an unauthorized party (for example, a person who is not a corporate employee, agent, subcontractor, or is not working on your company's behalf). Be aware that there can be a risk of Toll Fraud associated with your system and that, if Toll Fraud occurs, it can result in substantial additional charges for your telecommunications services.

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Security Vulnerabilities

Information about Avaya's security support policies can be found in the Security Policies and Support section of https://support.avaya.com/security.

Suspected Avaya product security vulnerabilities are handled per the Avaya Product Security Support Flow (https://support.avaya.com/css/P8/documents/100161515).

Downloading Documentation

For the most current versions of Documentation, see the Avaya Support website: https://support.avaya.com, or such successor site as designated by Avaya.

Contact Avaya Support

See the Avaya Support website: https://support.avaya.com for product or Hosted Service notices and articles, or to report a problem with your Avaya product or Hosted Service. For a list of support telephone numbers and contact addresses, go to the Avaya Support website: https://support.avaya.com (or such successor site as designated by Avaya), scroll to the bottom of the page, and select Contact Avaya Support.

Regulatory Statements

Industry Canada (IC) Statements

This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.

Japan Statements

Class B Statement This is a Class B product based on the standard of the VCCI Council. If this is used near a radio or television receiver in a domestic environment, it may cause radio interference. Install and use the equipment according to the instruction manual.

U.S. Federal Communications Commission (FCC) Statements

Compliance Statement

The changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

To comply with the FCC RF exposure compliance requirements, this device and its antenna must not be co-located or operating to conjunction with any other antenna or transmitter.

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

  1. This device may not cause harmful interference, and
  2. This device must accept any interference received, including interferences that may cause undesired operation.

Class B Part 15 Statement

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designated to provide reasonable protection against harmful interferences in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interferences to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

  • Reorient or relocate the receiving antenna.
  • Increase the separation between the equipment and receiver.
  • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
  • Consult the dealer or an experienced radio/TV technician for help.

EU Countries

This device when installed complies with the essential requirements and other relevant provisions of EMC Directive 2014/30/EU and LVD Directive 2014/35/EU. A copy of the Declaration may be obtained from http://support.avaya.com or Avaya Inc., 4655 Great America Parkway, Santa Clara, CA 95054–1233 USA.

General Safety Warning

  • Use only the Avaya approved Limited Power Source power supplies specified for this product.
  • Ensure that you:
    • Do not operate the device near water.
    • Do not use the device during a lightning storm.
    • Do not report a gas leak while in the vicinity of the leak.

Trademarks

The trademarks, logos and service marks ("Marks") displayed in this site, the Documentation, Hosted Service(s), and product(s) provided by Avaya are the registered or unregistered Marks of Avaya, its affiliates, its licensors, its suppliers, or other third parties. Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark. Nothing contained in this site, the Documentation, Hosted Service(s) and product(s) should be construed as granting, by implication, estoppel, or otherwise, any license or right in and to the Marks without the express written permission of Avaya or the applicable third party.

Avaya is a registered trademark of Avaya Inc. All non-Avaya trademarks are the property of their respective owners.

Device Usage Consent

By using the Avaya device you agree that Avaya, from time to time, may collect network and device data from your device and may use such data in order to validate your eligibility to use the device.

Models: J100 Expansion Module for SIP, J100, Expansion Module for SIP, Module for SIP

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JEM24 User Guide

References

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