Vax Dual V Advance Carpet Washer

Safety Information

Basic Safety Precautions

This carpet washer is intended for household use only and NOT for commercial or industrial use.

• Only use the carpet washer indoors and keep the area you're cleaning well lit.
• Keep fingers, hair, and loose clothing away from moving parts and openings whilst using the carpet washer.
• This appliance can be used by children aged from 8 years and above, and persons with reduced physical, sensory, or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved. Children shall not play with the appliance. Cleaning and user maintenance shall not be made by children without supervision.
• Before using the carpet washer, test your carpets/rugs/upholstery for colourfastness and pile distortion.
• Only Vax recommended tools and solution should be used with this carpet washer. Using other solutions may invalidate the guarantee.

Please keep instructions for further use.

Don'ts ⚠️

• Don't leave the carpet washer plugged in when unattended.
• Don't use this carpet washer if it has been dropped, damaged, or left outdoors.
• Don't use your carpet washer to pick up any flammable or combustible materials (lighter fluid, petrol, kerosene etc.) or use the carpet washer in an area with explosive vapours or liquid.
• Don't run over the power cord or use the carpet washer if the power cord or plug is damaged. Please contact Vax Customer Care Line on: 0330 026 8455 (Mon-Fri 8:30am to 6:00pm, Sat 09:00am to 5:00pm).
• Don't handle the plug or use the carpet washer with wet hands.
• Don't carry the carpet washer while it's switched on.
• Don't pull or carry this carpet washer by the power cord.
• Don't use the power cord as a handle, pull the power cord around corners, sharp edges, or close a door over the power cord. Don't unplug the carpet washer by pulling on the power cord.
• Don't use your carpet washer to pick up hot coals, cigarette butts, matches, or smoking hot burning items, or use in an area where there may be harmful fluids (chlorine, bleach, and ammonia drain cleaner).
• Don't attempt to remove blockages with sharp objects as this may cause damage to your carpet washer.
• Don't over-saturate your carpet.
• Don't use the carpet washer with incorrect voltage as this may result in damage or injury to the user. The correct voltage is listed on the ratings label.

Do's ✅

• Check with the manufacturer of your flooring prior to using the carpet washer to ensure its suitability.
• The clean water tank should be filled with warm water (max 40°C) only. Filling the clean water tank with hot or boiling water will damage the machine and invalidate the guarantee.
• Always vacuum your carpets thoroughly before using the carpet washer.
• Always unplug the carpet washer before carrying out any maintenance and before connecting or disconnecting the hose/accessories.
• Turn off all controls on the carpet washer before disconnecting or connecting the power cord. After use, always wrap the power cord around the cord clips provided.
• Always replace the fuse in the plug with a British 13amp fuse.
• Always protect the power cable from heated surfaces or near open flames.
• Always keep the power cord away from the brushes whilst using the carpet washer.
• Take extra care when cleaning on the stairs.
• Always use the carpet washer with all water/solution tank and filters in place.
• Keep all openings clear and free from debris as this may affect the airflow/suction.
• Always use the carpet washer in an upright position. To prevent motor damage from dirty water, never hold the carpet washer upside down or on its side.
• Store the carpet washer in a cool, dry area. Before storing the carpet washer, please ensure all water/solution tanks and filters are thoroughly clean and dry.

Introduction & Care

Thank you for buying the Vax Dual V Advance. This carpet washer is designed to make washing carpets regularly, as effective and efficient as possible. This user guide will help you get the most out of your machine.

Maintaining your carpets will ensure they keep their appearance for longer and smell fresh and clean. You've chosen carpets for your home for a reason, and Vax will help you take good care of them.

This guide also contains instructions on maintaining your new machine, so that it's always ready when you are to tackle your carpets.

Getting in Touch

Vax is here if you need assistance. Instead of returning the product to the shop, please visit:

Online: vax.co.uk/support

Call: (UK) 0330 026 8455 (ROI) 1-800 928 308

Operating Hours: Monday-Friday 8:30am to 6:30pm, Saturday 9:00am to 5:00pm.

Calls are charged at the UK local rate. Please make a note of the serial number and model number of the product before calling.

Alternatively, you can write to Vax Ltd. at:

Vax Ltd., Kingswood Road, Hampton Lovett, Droitwich, Worcestershire, WR9 0QH, UK

The user guide can also be found online at: vax.co.uk/support

Let us know what you think: ? @VaxUK

Contents Overview

This guide covers the following topics:

• Let's talk safety
• Getting to know your machine
• Getting started
• Using your machine
• Taking care of your machine
• What to do if it goes wrong
• Getting in touch
• Accessories

Included with Your Machine

The Dual V Advance comes with:

• Vax Ultra+ Carpet Cleaning solution
• Wash tool
• SpinScrub wash tool
• 2.6m hose (model dependent)
• Dual V Advance Reach (includes 4.2m hose)
• Dual V Advance Total Home (includes Hard floor tool and Floor to floor solution)

Getting to Know Your Machine

Familiarize yourself with the components of your Vax Dual V Advance:

• Handle grip
• Trigger (hidden)
• SpinScrub caddy
• SpinScrub wash tool
• On/Off switch
• Mode selector switch
• Clean water tank release button
• Carry handle
• Clean water tank
• Dirty water tank carry handle
• Dirty water tank
• Hose connection port
• Solution tube connector port
• Nozzle
• SpinScrub brushes (hidden)
• Edge Cleaners
• Power cable hook
• Hose/Stretch hose
• Power cable
• Stretch hose caddy
• Recline pedal
• Max Extract pedal
• Wheels

Technical Specification

• Name: Dual V Advance
• Voltage: 220-240V~50Hz
• Wattage: 1350W
• Clean water tank capacity: 3.7L
• Dirty water tank capacity: 3.2L
• Cord length: 10m
• Weight: 10.3kg (depending on model)
• Hose length: W87-DV-B - 2.6m; W87-DV-R - 4.2m; W87-DV-T - 4.2m

Subject to technical change without notice.

*To purchase consumables and accessories, please visit vax.co.uk

Getting Started

IMPORTANT: Carpets should be dry vacuumed thoroughly before washing.

Do not saturate your carpet.

• Test for colourfastness: Wet a white absorbent cloth with the solution. In a small hidden area of your carpet/rugs/upholstery, gently rub with the dampened cloth. Wait ten minutes and check for colour removal or bleed with white paper towel or cloth. If your carpet has more than one colour, check all colours.
• Test your carpet/rugs/upholstery: Run the carpet washer over a small hidden area. If no pile distortion occurs, continue cleaning.
• Furniture Protection: When cleaning an entire room, move furniture out of the area to be cleaned. If furniture cannot be moved, place aluminium foil or wax paper under the legs. This will prevent wood finishes from staining your carpet. Pin up furniture skirts and curtains.
• When using the carpet washer, basic safety precautions should always be observed, and do not over-saturate your carpets.
• Only use Vax carpet solution. Using other solutions may cause excess foaming and will invalidate your guarantee.
• The clean water tank should only be filled with warm water (max 40°C). Filling the clean water tank with hot/boiling water will damage your machine and invalidate the guarantee.
• This is a powerful carpet washer. Before plugging in, make sure all controls are turned off and hold the carpet washer firmly when starting and during use.

Assembling Your Upright

1. Push the handle into the main body.
2. Turn the handle lock dial clockwise to lock it in place.
3. Line up the SpinScrub hand tool into the SpinScrub caddy and push until it clicks into place.
4. Hold the locking tab vertically, line up the top caddy (largest of the two) with the back panel on the carpet washer.
5. Twist the locking tab clockwise to lock it into place.
6. Hold the locking tab vertically, line up the bottom caddy (smallest of the two) with the black panel on the carpet washer.
7. Twist the locking tab clockwise to lock it into place.
8. Clip the hose connector into the top hose caddy and wrap the hose down and around the bottom caddy. Clip the other end of the hose into the opposite side of the top caddy.
9. For models with stretch hose: Clip the hose connector into the top hose caddy, wrap the hose down and around the bottom caddy, up and around the top caddy, clipping the other end of the hose into the bottom caddy.

Using Your Machine

CAUTION: Always unplug the carpet washer before performing any maintenance/troubleshooting checks.

IMPORTANT: Your dirty water tank is fitted with a float. When the dirty water tank is full, or the nozzle is not in contact with the carpet, the float will shut off the suction. You will hear the motor noise increase if this happens. Once the float is activated, empty the dirty water tank if full. If the dirty water tank is not full, turn off your machine at the power switch and wait for the float to settle.

Filling the Water/Solution Tank

1. Press the clean water tank release button.
2. Pull to remove the clean water tank.
3. Twist the clean water tank cap anti-clockwise to remove.
4. Fill the clean water tank to the 'max' fill mark with warm water (max 40°C).
5. Line up the tabs on the water tank cap with the clean water tank and twist clockwise to re-fit.
6. Twist the solution cap anti-clockwise to remove.
7. Pour the required carpet/hard floor solution into the tank.
8. Line up the tabs on the solution cap with the clean water tank and twist clockwise to re-fit.

TIP: The Automix tank allows any unused solution to be poured back into the bottle.

Mode Selector Functions

• WASH: SpinScrub brushes deep clean your carpets with water and solution, removing dirt and stains.
• RINSE: Only water is released to remove solution residue.
• MAX EXTRACT: Extracts any water/solution from your carpets/hard floors (some models only). No water/solution mix is released during this function, even when the trigger is pressed. Use this mode in combination with the Max Extract pedal for superior drying performance. Ideal for large spills.

Washing Your Carpets

1. Plug into mains and press the on/off button to switch on.
2. Press the recline pedal and pull the handle backwards.
3. Select 'Wash' on the mode selector switch.
4. Squeeze the trigger to release the solution and water mix.
5. On the forward stroke, squeeze the trigger. On the backward stroke, release the trigger to recover solution/water.

TIP: Avoid saturating your carpet; do not use more than 4 wet strokes over one area. Always end with dry strokes. For heavily soiled areas, it may be necessary to repeat the cleaning process. Make crisscrossing strokes following the original pattern and overlap each pass.

Rinsing Your Carpets/Hard Floor

Rinsing is not necessary, but will help remove solution residue, leaving your carpets/hard floor looking fresher.

1. Select 'Rinse' on the mode selector switch.
2. Squeeze the trigger to release water.
3. On the forward stroke, squeeze the trigger. On the backward stroke, release the trigger to recover water.

TIP: For best results, use slow, straight, parallel strokes.

Max Extract

For superior drying performance, use the Max Extract pedal with 'Max Extract' selected on the mode selector switch. The SpinScrub brushes will not spin when the Max Extract pedal is pressed; the entire power of the carpet washer is used to extract water/solution from your carpets.

1. Select 'Max Extract' on the mode selector switch.
2. Press the Max Extract pedal to activate the Max Extract mode. The brushes will not spin but may turn slowly as the carpet washer is moved forwards/backwards.
3. Press the Max Extract pedal again to de-activate the Max Extract mode.

Washing Hard Floors (Some Models Only)

CAUTION: To prevent damage to wood floors and other hard floors, follow the flooring manufacturer's cleaning recommendations. Inspect floor surface for worn finish, bare wood, or separated joints. It is not recommended to use the carpet washer on floors if any of these conditions exist.

IMPORTANT: Before attaching the hard floor squeegee onto the carpet washer, remove tanks or ensure tanks are empty before lying the carpet washer on its back.

1. Lie the carpet washer on its back. Line up the hard floor squeegee with the nozzle.
2. Hook the front of the squeegee onto the edge of the nozzle.
3. Push the squeegee under the nozzle until it clicks into place.
4. Stand the carpet washer upright. Fill the clean water tank with water and the solution tank with hard floor solution. Refer to 'Filling the Water/Solution Tank'.
5. Plug into mains and press the on/off button to switch on.
6. Press the recline pedal and pull the handle backwards.
7. Select 'Wash' on the mode selector switch.
8. Squeeze the trigger to release solution and water mix.
9. On the forward stroke, squeeze the trigger. On the backward stroke, release the trigger to extract solution/water.

Rinsing is not necessary, but will help remove solution and residue, leaving your hard floors looking fresher. Refer to 'Rinsing Your Carpets/Hard Floor'.

Using the SpinScrub and Upholstery Wash Tool

IMPORTANT: Check the cleaning code on your upholstery. Use the cleaner only on upholstery marked 'W' or 'W/S'. Check with the manufacturer before use. Run the SpinScrub brush and upholstery wash tools over a small hidden area to test before cleaning. When using the hose, select 'Wash' on the mode selector switch. No water/solution will be delivered on 'Rinse' or 'Max Extract' mode.

1. Unclip and remove the hose.
2. Lift the cover on the hose connection port.
3. Line up the tabs on the hose into the hose connection port. Push and twist the hose clockwise to lock into place.
4. Line up the solution tube connector with the solution tube connection port. Push and twist clockwise to lock into place.
5. Choose an accessory.
6. Slide the accessory tool over the tab at the end of the hose until it clicks into place.
7. Press the on/off button to switch on. Select 'Wash' on the mode selector switch (no water/solution will be delivered on 'Rinse' or 'Max Extract' mode).
8. Press the trigger on the hose to release solution/water.
9. On the forward stroke, squeeze the trigger. On the backward stroke, release the trigger to recover solution/water.

Taking Care of Your Machine

CAUTION: Always switch off and unplug the carpet washer from the mains before assembling, filling and emptying the clean water tank, emptying the dirty water tank, or before connecting/disconnecting attachments.

IMPORTANT: If the hose or tools are blocked, switch off the carpet washer and remove the blockage(s) before re-starting your machine.

Emptying the Dirty Water Tank

1. Lift the dirty water tank by its carry handle.
2. Pull to remove the dirty water tank.
3. Lift the dirty water tank clip up and outward to release.
4. Empty the dirty water over the sink. Rinse the dirty water tank and lid under water to remove debris.
5. Clean the filter screen located at the back of the dirty water tank by scooping out the debris.

IMPORTANT: Empty and rinse out clean and dirty water tanks and leave to air dry before replacing. Do not leave solution/water stored in the tanks between uses.

Cleaning the Base Lint Filter

1. Lie the carpet washer on its back. The filter is located behind the brushes.
2. Pull the filter to remove it.
3. Rinse the filter under water to remove debris.
4. Leave to dry for 24 hours or until fully dry before placing back in the carpet washer.

TIP: The lint filter should be checked and cleaned after every use. If blocked, the SpinScrub brushes may not turn.

Cleaning the Nozzle

1. Remove the dirty water tank.
2. Lift and pull the top of the nozzle to remove it.
3. Rinse the nozzle under water to remove debris.
4. Line up the tabs on the nozzle with the holes in the carpet washer. Slide the tabs into the holes, press down on the nozzle until it clicks into place.

Removing Blockages from the SpinScrub Brushes

1. Lie the carpet washer on its back.
2. Firmly pull the sides of the SpinScrub cover to remove it.
3. Remove any threads or hair caught around the brush, rinse under water to remove debris.
4. Leave to fully dry. Line up the tabs on the side of the SpinScrub cover into the carpet washer, and push firmly until it clicks into place.

Advance SpinScrub Brush Maintenance

1. Pull firmly to unclip each side of the SpinScrub cover (one side at a time).
2. Remove individual brushes, clean, and rinse under running water to remove debris.
3. Refit the individual brushes. Line up the tabs on the SpinScrub cover with the tabs on the brush frame. Push and clip the covers until they click into place.
4. Leave to fully dry. Line up the tabs on the side of the SpinScrub cover with the carpet washer, and push firmly until it clicks into place.

What to Do If It Goes Wrong (Troubleshooting)

• Problem: Is there an accessory missing?
• Solution: Check the 'This pack contains' panel on the box to make sure the part is definitely included in your unit.
• Problem: Why won't the carpet washer turn on?
• Solution:
  • It may not be plugged into the mains correctly: ensure that the plug is pushed in securely and switched on.
  • The power button hasn't been fully depressed.
  • If the carpet washer cuts out during use, disconnect from the mains, allow it to cool for one hour, empty the dirty water tank, clean the filter, and check the hose and SpinScrub brushes for blockages.
• Problem: Why won't the cleaner pick up solution/water/spills?
• Solution:
  • The float in the dirty water tank may have been activated. Empty the dirty water tank if full. If the dirty water tank is not full, switch the carpet washer off and wait for the float to settle before re-starting your machine.
  • The dirty water tank may be full and the auto shut-off engaged. Empty the dirty water tank.
  • Make sure the dirty water tank is fitted correctly and the tank cap is securely fitted.
  • Check the hose for blockages.
  • Check the SpinScrub brushes for blockages.
  • Check the nozzle is fitted correctly and for any blockages.
• Problem: Why won't the solution/clean water dispense?
• Solution:
  • Make sure the clean water tank is fitted correctly.
  • The solution/clean water tank may be empty.
  • Check the carpet washer is on the correct setting; no water will be dispensed when using the Max Extract mode.
  • No water will be dispensed on Rinse or Max Extract mode when using the hose.
• Problem: Why won't the brushes rotate?
• Solution:
  • The brushes will only rotate when the carpet washer is reclined and turned on.
  • The brushes will not rotate when set in the Max Extract mode.
  • Check the lint filter and clean if necessary.

Accessories & Solutions

Don't forget your cleaning solution! Order at: www.vax.co.uk/spares-and-solutions

• Ultra+ Carpet Cleaning Solution (1.5l)
  Model: 1-9-132706-00
  Tackles stubborn spots and stains, removes unpleasant odours, and leaves carpets fresher for longer without sticky residue.
• Ultra+ Pet Carpet Cleaning Solution (1.5l)
  Model: 1-9-132707-00
  Tackles stubborn spots and stains, removes unpleasant pet odours, and leaves carpets fresher for longer without sticky residue.
• Ultra+ Refresh & Revitalise (1.5l)
  Model: 1-9-133260-00
  Tackles stubborn spots and stains with Oxy-Lift Action Technology to restore carpet pile. Leaves no sticky residue and is safe for wool carpets (Woolsafe approved).
• Ultra+ Allergen (1.5l)
  Model: 1-9-133262-00
  Tackles stubborn spots and stains, removes deep-down dirt and allergens. Leaves no sticky residue and is approved by the British Allergy Foundation.
• Ultra+ Sanitise (1.5l)
  Model: 1-9-133261-00
  Tackles stubborn spots and stains, removes embedded dust and dirt from carpet pile. Leaves no sticky residue.