AMX Acendo Vibe ACV-2100/ACV-5100 Conferencing Soundbar User Manual

Important Safety Instructions

Please read and follow these safety instructions carefully.

• READ these instructions.
• KEEP these instructions.
• HEED all warnings.
• FOLLOW all instructions.
• DO NOT use this apparatus near water.
• CLEAN ONLY with dry cloth.
• DO NOT block any ventilation openings. Install in accordance with the manufacturer's instructions.
• DO NOT install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
• DO NOT defeat the safety purpose of the polarized or grounding type plug. A polarized plug has two blades with one wider than the other. A grounding type plug has two blades and a third grounding prong. The wider blade or the third prong are provided for your safety. If the provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.
• PROTECT the power cord from being walked on or pinched, particularly at plugs, convenience receptacles, and the point where they exit from the apparatus.
• ONLY USE attachments/accessories specified by the manufacturer.
• USE ONLY with a cart, stand, tripod, bracket, or table specified by the manufacturer, or sold with the apparatus. When a cart is used, use caution when moving the cart/apparatus combination to avoid injury from tip-over.
• UNPLUG this apparatus during lightning storms or when unused for long periods of time.
• REFER all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way, such as power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.
• DO NOT expose this apparatus to dripping or splashing and ensure that no objects filled with liquids, such as vases, are placed on the apparatus.
• To completely disconnect this apparatus from the AC Mains, disconnect the power supply cord plug from the AC receptacle.
• Where the mains plug or an appliance coupler is used as the disconnect device, the disconnect device shall remain readily operable.
• DO NOT overload wall outlets or extension cords beyond their rated capacity as this can cause electric shock or fire.

⚠️ The exclamation point, within an equilateral triangle, is intended to alert the user to the presence of important operating and maintenance (servicing) instructions.

⚡ The lightning flash with arrowhead symbol within an equilateral triangle is intended to alert the user to the presence of uninsulated "dangerous voltage" within the product's enclosure that may be of sufficient magnitude to constitute a risk of electrical shock to persons.

⚡ ESD Warning: Indicates potential danger associated with static electricity discharge into integrated circuits.

WARNING: ⚠️ To reduce the risk of fire or electrical shock, do not expose this apparatus to rain or moisture.

WARNING: ⚠️ No naked flame sources - such as lighted candles - should be placed on the product.

WARNING: ⚡ Equipment shall be connected to a MAINS socket outlet with a protective earthing connection.

WARNING: ⚡ To reduce the risk of electric shock, grounding of the center pin of this plug must be maintained.

Copyright and Warranty

Copyright Notice: AMX© 2018, all rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of AMX. Copyright protection claimed extends to AMX hardware and software and includes all forms and matters copyrightable material and information now allowed by statutory or judicial law or herein after granted, including without limitation, material generated from the software programs which are displayed on the screen such as icons, screen display looks, etc. Reproduction or disassembly of embodied computer programs or algorithms is expressly prohibited.

Liability Notice: No patent liability is assumed with respect to the use of information contained herein. While every precaution has been taken in the preparation of this publication, AMX assumes no responsibility for error or omissions. No liability is assumed for damages resulting from the use of the information contained herein. Further, this publication and features described herein are subject to change without notice.

AMX Warranty and Return Policy: The AMX Warranty and Return Policy and related documents can be viewed/downloaded at www.amx.com.

Overview

The ACV-2100 and ACV-5100 Acendo Vibe™ Conferencing Sound Bars are expertly designed web conferencing sound bars featuring USB and Bluetooth® connectivity support for BYOD environments. Dedicated analog audio inputs and outputs allow the Acendo Vibe to easily integrate with other room technology.

The ACV-5100 Acendo Vibe Conferencing Sound Bar with Camera also features an integrated wide-angle camera and HDMI inputs and outputs with CEC display control.

Both Acendo Vibes feature a connector bay door that also serves as a hinged Wall Mount Bracket, which allows easy access to the connector bay without having to dismount the unit. The Wall Mount Bracket features a cutout for cable routing and straps for cable management.

ACV-5100 Product Specifications

Models Available: ACV-5100GR (Grey), ACV-5100BL (Black)

Included Accessories: 15V/4A Power Supply, Remote Control, 6' USB 2.0 Cable, 5mm Wall Mount Spacers (4), Lock-Down Screws (2)

Dimensions (HWD): 5" x 23 1/2" x 3 15/16" (76 mm x 590 mm x 100 mm). Depth with optional wall mount spacers: 4 1/8" (105 mm).

Weight: 6.45 lbs (2.93 kg)

Active Power Requirements: ~100-240V, 1.3A max. Use only the included power supply.

Regulatory Compliance: FCC 47 CFR Part 15, Subpart C / Subpart B (emissions); EN 55024, EN 60950-1, IEC/EN/UL 60065:2014

Environmental:

• Temperature (Operating): 32° F to 113° F (0° C to 45° C)
• Temperature (Storage): -4° F to 158° F (-20° C to 70° C)
• Humidity (Operating): 5% to 85% RH non-condensing

Optional Accessories: CBL-USB-FL2-16 (16ft USB 2.0 Extension Cable), CBL-USB-FL2-33 (33ft USB 2.0 Extension Cable), ACR-5100 (Meeting Collaboration System)

Camera (ACV-5100 only): The ACV-5100 is equipped with a wide-angle camera for videoconferencing and supports a wide range of web conferencing applications via its USB port. To adjust the camera's view, simply grasp the camera and rotate to the desired position.

Diagram Description (FIG. 1 ACV-5100 Front/Rear views): Shows the front and rear of the ACV-5100 soundbar. The front view highlights the integrated camera at the top center, the speaker grille, and the side panel keypad. The rear view shows the connector bay with various ports (DC Power, Optical Audio, Aux Out, Aux In, RS-232, Motion, HDMI Out, HDMI In, USB-B), rubber feet, and mounting holes for the wall mount bracket.

ACV-2100 Product Specifications

Models Available: ACV-2100GR (Grey), ACV-2100BL (Black)

Included Accessories: 15V/4A Power Supply, Remote Control, 6' USB 2.0 Cable, 5mm Wall Mount Spacers (4), Lock-Down Screws (2)

Dimensions (HWD): 3" x 23 1/2" x 3 15/16" (76 mm x 590 mm x 100 mm). Depth with optional wall mount spacers: 4 1/8" (105 mm).

Weight: 6.3 lbs (2.86 kg)

Active Power Requirements: ~100-240V, 1.3A max. Use only the included power supply.

Regulatory Compliance: FCC 47 CFR Part 15, Subpart C / Subpart B (emissions); EN 55024, EN 60950-1, IEC/EN/UL 60065:2014

Environmental:

• Temperature (Operating): 32° F to 113° F (0° C to 45° C)
• Temperature (Storage): -4° F to 158° F (-20° C to 70° C)
• Humidity (Operating): 5% to 85% RH non-condensing

Optional Accessories: CBL-USB-FL2-16 (16ft USB 2.0 Extension Cable), CBL-USB-FL2-33 (33ft USB 2.0 Extension Cable), ACR-5100 (Meeting Collaboration System)

Diagram Description (FIG. 2 ACV-2100 Front/Rear views): Shows the front and rear of the ACV-2100 soundbar. The front view highlights the speaker grille and the side panel keypad. The rear view shows the connector bay with various ports (DC Power, Optical Audio, Aux Out, Aux In, RS-232, USB-B), rubber feet, and mounting holes for the wall mount bracket.

Side Panel Keypad

All controls and LEDs are on the left side panel of the Acendo Vibe.

• Mute Speaker: Mutes or unmutes the speaker output.
• Mute Microphone: Mutes or unmutes the microphone input.
• Active Audio Source: LED indicating the current audio source selection.
• Volume Up/Down: Adjusts the speaker volume.
• Audio Source Select: Press to cycle through the available audio source options (e.g., USB, Bluetooth, HDMI, Optical, Aux).
• Bluetooth Pairing: Initiates Bluetooth pairing mode.

Remote Control

The Acendo Vibe includes a color-matched wireless remote control.

Controls:

• Bluetooth Pairing: Press to pair the remote to a user device.
• Source Select (back side): Pushbutton to cycle through audio sources.
• Mute Speaker: Mutes or unmutes the speaker output.
• Mute Microphone: Mutes or unmutes the microphone input.
• End Call: Terminates an active call.
• Volume Up/Down: Rotate the ring to adjust speaker volume.

Battery Compartment: Located on the bottom panel, unlocks and twists open.

Diagram Description (FIG. 4 Acendo Vibe Remote Control): Illustrates the layout of the remote control, showing the placement of buttons for Bluetooth Pairing, Source Select, Mute Speaker, Mute Microphone, End Call, and Volume Up/Down. It also indicates the battery compartment on the bottom.

Installing Batteries

1. Remove the bottom panel of the remote control.

2. On the bottom panel, flip the plastic lock to the Unlocked position.

3. Rotate the bottom panel to the left and lift to remove.

4. Insert two AA batteries.

5. Replace and lock the bottom panel.

For pairing instructions, refer to the "Pairing the Remote Control to the Acendo Vibe" section.

Acendo Vibe Configuration Tool

The Acendo Vibe Sound Bars are configured using the Acendo Vibe Configuration Tool software, available for download from AMX. In most cases, default settings are sufficient.

Configurable settings include:

• Bluetooth (On/Off): Toggle Bluetooth functionality. (Default: On)
• Bluetooth Device Name: Set a custom name for the Acendo Vibe when discovered via Bluetooth. (Default: "Acendo Vibe")
• Events (ACV-5100 only): Configure CEC display control and Occupancy Sensor settings.
• Aux Out Gain: Select Variable or Fixed gain for the Aux Out port.
• Default Volume: Set the default output volume (0-100). (Default: 50)
• Automatic Audio Switching: Toggle automatic source switching. (Default: On)

The software also provides options to Open, Save, and Transfer configuration files (*.json).

Installing Acendo Vibe

This section covers the physical installation of the Acendo Vibe unit.

Credenza Installation

Place the Acendo Vibe on a hard, flat surface such as a credenza, tabletop, or desk. Ensure the rubber feet on the bottom panel remain in place for surface-mount installations to ensure optimal sound quality. Choose a location that does not interfere with workspaces.

Wall Mount Installation

For wall mounting, remove the rubber feet from the bottom panel by carefully peeling them off.

Removing the Wall Mount Bracket

1. Open the Wall Mount Bracket.

2. Press and hold the Release Button to slide the Bracket out, disengaging the pins from the unit's hinges.

3. Lift the Wall Mount Bracket off the hinges.

Diagram Description (FIG. 6 Acendo Vibe Bottom View - opening the wall mount bracket): Shows the wall mount bracket being opened, with hinges/pins and a release button indicated.

Diagram Description (FIG. 7 Acendo Vibe Bottom View - removing the bracket): Illustrates how to slide the pins out to remove the wall mount bracket from the unit.

Wall Mount Considerations

• Display Distance: Mount the display between 40" and 48" from the floor for optimal viewing.
• Camera View: Ensure the display does not protrude beyond the Acendo Vibe to avoid obstructing the camera view. Additional spacing may be needed.
• Camera Positioning: In small rooms, manually tilt the camera up for maximum visibility.

Diagram Description (FIG. 8 Acendo Vibe Wall Mount Considerations): A side-view illustration showing the relative positions of the display and the Acendo Vibe, with a recommended height range for the display from the floor and a note about camera lens positioning.

Using the Bracket Mounting Guide

The Wall Mount Bracket has etched instructions for positioning the Acendo Vibe beneath a wall-mounted display.

1. Remove the bracket from the Acendo Vibe.

2. Place the bracket vertically against the wall, centered beneath the display.

3. Align the top of the bracket with the bottom surface of the display.

4. Use the notch's top edge on the bracket to mark the mounting surface for the Acendo Vibe.

5. Align the Acendo Vibe with the mark.

6. Mount the bracket using screws and optional spacers.

Diagram Description (FIG. 9 Using The Mounting Guide): A top-down view showing the bracket positioned on the wall relative to the display, with markings for alignment and the Acendo Vibe's position.

Mounting the Wall Mount Bracket and Attaching the Acendo Vibe

1. Use the Wall Mount Bracket as a template to mark screw locations on the wall. Use appropriate hardware. Optional spacers can create a 5mm gap for cable routing.

2. Attach the Acendo Vibe to the bracket via hinges and pins.

• Position the unit, aligning hinges with pins.
• Slide pins into hinges until the bracket snaps into place. Press the bracket to engage the release button.
• Rotate the unit up to its seated position; the bracket is secured by magnets.

3. Connect necessary cables into the connector bay.

4. Rotate the Acendo Vibe into its seated position.

Diagram Description (FIG. 10 Wall Mounting the Acendo Vibe): Illustrates step 1 (mounting the bracket to the wall) and step 2b (attaching the Acendo Vibe to the bracket using hinges and pins).

Diagram Description (FIG. 13 Rotating the Acendo Vibe into its seated position): Shows the final step of rotating the unit into place, with the bracket secured by magnets.

Connections

All connectors are located within the connector bay on the rear panel.

• For surface installations, place the unit face-down and open the connector bay door.
• For wall-mounted installations, rotate the unit down and away from the wall.

Cables should be run through the cable pass-thru and under the cable straps.

ACV-5100 Connectors

Diagram Description (FIG. 11 ACV-5100 connector bay): Shows the rear panel connector bay of the ACV-5100, labeling ports such as DC Power, Optical Audio, Aux Out, Aux In, RS-232, Motion, HDMI Out, HDMI In, and USB-B, along with cable straps.

ACV-2100 Connectors

Diagram Description (FIG. 12 ACV-2100 connector bay): Shows the rear panel connector bay of the ACV-2100, labeling ports such as DC Power, Optical Audio, Aux Out, Aux In, RS-232, and USB-B, along with cable straps.

Rotating the Acendo Vibe Into the Seated Position

After connecting all cables, close the bracket to return the Acendo Vibe to its seated position. The bracket is secured via internal magnets.

Diagram Description (FIG. 13 Rotating the Acendo Vibe into its seated position): Shows the final step of rotating the unit into place, with the bracket secured by magnets.

Installing Lock-Down Screws

Two flat-head Lock-Down Screws can be installed after the Acendo Vibe is connected to prevent accidental opening of the bracket/connector bay door.

Diagram Description (FIG. 14 Acendo Vibe Bottom View - Lock Down Screw Locations): Shows the location of the two lock-down screw holes on the bottom panel of the Acendo Vibe.

Side Panel Keypad

All controls and LEDs are on the left side panel of the Acendo Vibe.

Diagram Description (FIG. 15 Acendo Vibe LEFT SIDE PANEL Keypad): Illustrates the buttons on the side panel: Mute Speaker, Mute Microphone, Volume Up/Down, Audio Source Select, and Bluetooth Pairing, along with the Active Audio Source LED.

Volume and Mute Controls

The Acendo Vibe features Sound by JBL, including a 10W/channel stereo amplifier, speakers, microphones, and DSP algorithms with AEC.

• Use the Volume Up/Down buttons on the side panel or remote control to adjust speaker volume.
• Mute Speaker and Mute Microphone buttons enable/disable the respective functions. These buttons illuminate when muted.

Camera (ACV-5100 only)

The ACV-5100's wide-angle camera supports videoconferencing via USB. To configure your USB device (e.g., laptop):

1. Connect the Acendo Vibe to a laptop/PC via USB.
2. Use the Source Select button to select USB if necessary.
3. Select "AMX Acendo Vibe" as the camera.
4. Select "AMX Acendo Vibe" as the microphone.
5. Select "USB AUDIO CODEC" as the speakers.

Note: To adjust the camera's view, grasp and rotate the camera.

Remote Control

The Acendo Vibe includes a wireless remote control.

Diagram Description (FIG. 16 Acendo Vibe Remote Control): Shows the remote control layout with buttons for Bluetooth Pairing, Source Select, Mute Speaker, Mute Microphone, End Call, and Volume Up/Down, plus the battery compartment.

Pairing the Remote Control to the Acendo Vibe

1. Press and hold the Source Select and Bluetooth Pairing buttons on the remote for 5 seconds. All remote LEDs should blink.

2. Press and hold the Source Select and Bluetooth Pairing buttons on the Acendo Vibe. After 3-5 seconds, the remote LEDs should stop flashing, indicating pairing.

Note: If the remote remains in pairing mode for over 60 seconds, it will sleep. Press any button to wake it.

Pairing the Acendo Vibe with a Bluetooth Source Device

1. Press the Bluetooth Pairing button on the Acendo Vibe or remote. The Bluetooth button will flash on both devices.

Note: To exit pairing mode, press either Bluetooth button again for 5 seconds.

2. On the source device, enable Bluetooth and look for "Acendo Vibe" (or custom name). Select it for pairing.

The Bluetooth LED on the Acendo Vibe side panel will light solid when paired. If automatic switching is disabled, use the Source Select button to choose Bluetooth as the audio source.

Note: Once paired, the Acendo Vibe must be "removed" or "forgotten" from the source device's Bluetooth list before it can be paired again.

Setting the Acendo Vibe as the Default Audio Device

The Acendo Vibe can be set as the default device for audio playback, recording, and camera (ACV-5100 only) on a PC/laptop/mobile device. This must be done manually via the device's sound options.

Connecting RS232 for Serial Commands

Both Acendo Vibes have a 3-pin captive-wire RS-232 connector for serial commands. The connector is in the center of the Connector Bay.

• TXD
• RXD
• GND

Connecting an External Motion Sensor (future firmware update / ACV-5100 only)

The ACV-5100 has a 3-pin captive-wire connector for an optional motion sensor, located next to the RS-232 connector. It provides +5V, DET (Detect), and Ground. The DET logic is "High" for occupancy detected and "Low" for vacancy.

Acendo Vibe Configuration Tool

The Acendo Vibe is configured via the Acendo Vibe Configuration Tool software (downloadable from AMX). Default settings are typically sufficient.

Setup Mode: The Acendo Vibe must be in Setup Mode to communicate with the Configuration Tool. See "Entering Setup Mode" section for details.

Configuring Acendo Vibe Conferencing Sound Bars

The ACV-2100/5100 Acendo Vibe Conferencing Sound Bars are configurable via the Acendo Vibe Configuration Tool software (available from www.amx.com). Two versions exist: one for PC and one for Mac.

The tool organizes settings into four categories: Bluetooth, Events (ACV-5100 only), Audio, and File.

Diagram Description (FIG. 18 Acendo Vibe Configuration Tool - Bluetooth options shown): A screenshot of the Acendo Vibe Configuration Tool software, showing the side menu bar with categories (Bluetooth, Events, Audio, File) and the main window displaying Bluetooth configuration options.

Note: Default settings usually require no adjustment, but commissioning each unit may require the configuration tool.

The unit must be in Setup Mode to communicate with the tool. See "Entering Setup Mode" section for details.

• Bluetooth options: page 22.
• Events options (ACV-5100 only): page 23.
• Audio options: page 24.
• File options: page 25.

Downloading and Installing the Acendo Vibe Configuration Tool

1. Go to the ACV-2100 or ACV-5100 product pages on the AMX Trade site and download the Acendo Vibe Configuration Software.

2. Download the installation file to a known location.

3. Double-click the *.exe file and follow the on-screen instructions.

• Welcome Screen (FIG. 19): Click Next.
• License Agreement (FIG. 20): Read and accept, then click Next.
• Select Destination Location (FIG. 21): Choose an installation folder or use the default, then click Next.
• Select Start Menu Folder (FIG. 22): Choose a Start Menu folder or use the default, then click Next.
• Select Additional Tasks (FIG. 23): Choose whether to create a desktop shortcut, then click Next.
• Ready to Install (FIG. 24): Click Install.

The installation invokes two Device Driver Installation Wizards (FIG. 25, FIG. 26, FIG. 27) to install necessary drivers.

Diagram Description (FIG. 25, 26, 27 Device Driver Installation Wizard): Shows the steps for installing device drivers required by the Acendo Vibe.

4. After driver installation, the final Acendo Vibe Setup Wizard completes (FIG. 28).

Diagram Description (FIG. 28 Acendo Vibe Setup Wizard - Completing the Acendo Vibe Setup Wizard): Indicates setup is finished and offers options to view the Readme.txt file and launch the Acendo Vibe Configuration Tool.

5. Click Finish. The Readme.txt file and the Configuration Tool will launch if selected.

Connecting to the Acendo Vibe via USB

The Configuration Tool communicates with the Acendo Vibe via USB. The software can create/save configuration files (*.json) and transfer them later.

Accessing the USB Connector

The USB-B port is located in the connector bay. For surface installations, place the unit face-down; for wall mounts, rotate the unit down.

Diagram Description (FIG. 29 Acendo Vibe Connector bay - Detail): Shows the USB-B port on the Acendo Vibe's connector bay, labeled "USB port (Type B)" and "To PC".

1. Connect a USB cable from the host PC to the Acendo Vibe's USB port.

2. Check the configuration tool's lower-right corner for firmware version information. If not connected, "Not connected" is displayed.

Diagram Description (FIG. 30 USB Connection Status): Shows the status indicator in the configuration tool, displaying "Connected" or "Not connected".

Entering Setup Mode

The Acendo Vibe must be in Setup Mode for the Configuration Tool to communicate.

1. Connect a USB cable from the PC to the Acendo Vibe.

2. Press and hold the Audio Source Select and Mute Microphone buttons for three seconds. All button LEDs will blink.

3. Close the Setup Mode window to access the main Configuration Tool.

Diagram Description (FIG. 31 Acendo Vibe Configuration Tool - initial view (Setup Mode window)): Shows the Setup Mode window with highlighted buttons (Audio Source Select, Mute Microphone) to be pressed.

Exiting Setup Mode

Press and hold the Audio Source Select and Mute Microphone buttons for 3 seconds.

USB Connected Window

When connected via USB, the USB Connected window appears, offering file transfer options.

Diagram Description (FIG. 32 USB Connected window): Lists options: "Send new settings to Acendo Vibe", "Get current settings from Acendo Vibe", "Send firmware update to Acendo Vibe".

• Send new settings: Transfer a *.json file to the Acendo Vibe.
• Get current settings: Retrieve current settings as a *.json file.
• Send firmware update: Transfer a firmware update file.

Transfer Options Window

These options are also accessible via File > Transfer in the tool's side menu.

Diagram Description (FIG. 33 Transfer Options window): Similar to the USB Connected window, showing options for sending/getting settings and firmware updates.

Bluetooth Configuration Options

Select "Bluetooth" from the side menu to configure Bluetooth settings.

Diagram Description (FIG. 34 Acendo Vibe Configuration Tool - Bluetooth Configuration Options): Screenshot showing Bluetooth settings, including On/Off toggle and Bluetooth Device Name field.

• Bluetooth (On/Off): Enable or disable Bluetooth. (Default: On)
• Bluetooth Device Name: Set a custom name (up to 30 characters) for the Acendo Vibe. Changing this reboots the unit.

Events Configuration Options (ACV-5100 only)

These options are available only for the ACV-5100 model and configure CEC display control and occupancy sensing.

Diagram Description (FIG. 35 Acendo Vibe Configuration Tool - Events Configuration Options (ACV-5100 only)): Screenshot showing Event configuration options like CEC Display Control, HDMI Connected/Disconnected delays and power actions, Occupancy Detected/Vacancy Detected settings, and Occupancy Sensor Sensitivity.

• CEC Display Control: Toggle CEC on/off. Other options are disabled when off.
• HDMI Connected: Configure delay and display power action when HDMI is connected.
• HDMI Disconnected: Configure delay and display power action when HDMI is disconnected.
• Occupancy Detected: Configure display power action when the internal sound sensor detects occupants.
• Vacancy Detected: Configure display power action when the internal sound sensor detects vacancy.
• Occupancy Sensor Sensitivity: Set sensitivity (Off, Low, Medium, High) for the internal sound sensor.

Audio Configuration Options

Select "Audio" from the side menu to configure audio settings.

Diagram Description (FIG. 36 Acendo Vibe Configuration Tool - Audio Configuration Options): Screenshot showing Audio configuration options: Aux Out Gain, Default Volume, and Automatic Audio Switching.

• Aux Out Gain: Select Variable (follows speaker volume) or Fixed (set specific gain level 0-100).
• Default Volume: Set the default output volume (0-100). (Default: 50)
• Automatic Audio Switching: Enable or disable automatic source switching. (Default: On)

File Options (Open, Save and Transfer)

Use File options to manage configuration files (*.json).

Diagram Description (FIG. 37 Acendo Vibe Configuration Tool - File options): Shows the File menu in the side bar with options: Open, Save, Transfer.

Opening an Existing Acendo Vibe Configuration File

1. In the Side menu, click File > Open.

2. The Open Settings dialog appears (FIG. 39).

Diagram Description (FIG. 38 File → Open): Shows the File menu with Open highlighted.

Diagram Description (FIG. 39 Open Settings dialog): A file explorer window to browse and select a *.json configuration file.

3. Locate and select the desired file, then click Open.

4. The File Open options window appears (FIG. 40).

Diagram Description (FIG. 40 File Open Options window): Presents options: "Transfer settings from this file" or "View/Modify settings in the application".

• Transfer settings from this file: Transfer the selected file to the Acendo Vibe.
• View/Modify settings in the application: Open the file in the Configuration Tool to view or edit settings.

Saving Settings as an Acendo Vibe Configuration File

1. In the Side menu, click File > Save.

Diagram Description (FIG. 41 File → Save): Shows the File menu with Save highlighted.

2. The Save settings dialog appears (FIG. 42).

Diagram Description (FIG. 42 Save As dialog): A file save dialog to choose a location and name for the *.json configuration file.

3. Select a target folder and enter a File Name. The extension is automatically *.json.

4. Click Save.

Transfer settings from this file

1. In the Side menu, click File > Transfer.

Diagram Description (FIG. 43 File → Transfer): Shows the File menu with Transfer highlighted.

2. The Transfer Options window appears (see FIG. 47 on page 28).

3. The settings from the currently open configuration file are sent to the connected Acendo Vibe. Progress is indicated.

Diagram Description (FIG. 44 Transfer - Transferring settings to Acendo Vibe unit): Shows progress indicators for transferring settings.

Note: If a device name changes, a restart may be required (FIG. 45).

Diagram Description (FIG. 45 Transfer - Restart Required): Indicates that a device name change requires a restart.

4. Close the File Open window.

Viewing/Modifying an Acendo Vibe Configuration File

1. In the File Open window, click "View/Modify settings in the application" (see FIG. 40).

2. The selected configuration file opens in the Acendo Vibe Configuration Tool.

3. View and/or modify settings as desired:

• Bluetooth Configuration Options: page 22
• Events Configuration Options (ACV-5100 only): page 23
• Audio Configuration Options: page 24

Note: To save changes, click File > Save.

Sending New Settings to Acendo Vibe

The new settings will replace the existing ones on the connected Acendo Vibe.

1. In the Side menu, click File > Transfer.

Diagram Description (FIG. 46 File → Transfer): Shows the File menu with Transfer highlighted.

2. The Transfer Options window appears (FIG. 47).

Diagram Description (FIG. 47 Transfer Options window): Lists options: "Send new settings to Acendo Vibe", "Get current settings from Acendo Vibe", "Send firmware update to Acendo Vibe".

• Click "Send new settings to Acendo Vibe" to transfer a selected *.json file.
• Click "Get current settings from Acendo Vibe" to retrieve settings.
• Click "Send firmware update to Acendo Vibe" to update firmware.

3. In the Transfer Options window, select "Send new settings to Acendo Vibe".

4. The current settings are sent to the Acendo Vibe. Progress is indicated.

Diagram Description (FIG. 48 Transfer - Transferring settings to Acendo Vibe): Shows progress and success indicators for transferring settings.

Note: Errors will be indicated; refer to Troubleshooting.

5. Close the Transfer window.

Getting Current Settings From Acendo Vibe

To retrieve current configuration settings:

1. In the USB Connected (or Transfer) dialog, select "Get current settings from Acendo Vibe" (see FIG. 32).

2. The current settings are retrieved from the Acendo Vibe. Progress is indicated.

Diagram Description (FIG. 49 Transfer - Retrieving settings from Acendo Vibe): Shows progress indicators for retrieving settings.

Note: Errors will be indicated; refer to Troubleshooting.

3. The dialog closes automatically upon completion.

Sending Firmware Update to Acendo Vibe

The Acendo Vibe uses two firmware files: main MCU and Bluetooth. Current versions are shown in the main application window.

Diagram Description (FIG. 50 main application window (detail)): Shows firmware version information for ACV-5100 MCU and BT.

Note: Firmware files must be in *.ZIP format. MAC systems may need reconfiguration to prevent auto-unzipping.

To send a firmware update:

1. In the USB Connected (or Transfer) window, select "Send firmware update to Acendo Vibe" (see FIG. 47).

2. In the "Choose firmware file" dialog, select a *.ZIP firmware file.

3. Click Open. A confirmation prompt appears (FIG. 51).

Diagram Description (FIG. 51 Transfer - Are you sure you want to update Acendo Vibe?): A confirmation dialog asking to proceed with the firmware update.

4. Click "Yes" to proceed (or "No" to cancel).

5. Progress is indicated during the transfer (FIG. 52).

Diagram Description (FIG. 52 Transfer - Transferring files to Acendo Vibe): Shows progress and success indicators for firmware transfer.

Note: Errors will be indicated; refer to Troubleshooting.

6. Close the Transfer dialog.

Serial Commands

Overview

Acendo Vibe supports serial commands via the 3-pin captive-wire RS-232 connector.

RS-232 Connector Specifications

Note: Settings are fixed at 115,200 baud, 8 data bits, no parity, and one stop bit.

Command Protocol

Protocol Definition

The Acendo Vibe control protocol is text-based, using a command/response structure between client and server.

Syntax

General syntax: <Command/Reply> [<Argument> ]*

Messages are terminated by carriage return (\r), newline (\n), or both.

Commands/arguments with spaces or newlines must be enclosed in double quotes ("). Double quotes within arguments are escaped with a backslash (\).

Case Sensitivity

• Commands, replies, paths, names are case-insensitive.
• Parameters are case-sensitive.

Note: While the protocol is not case-sensitive, replies may preserve the original command's case.

Path Syntax

A path name identifies an element. Paths use forward slashes (/) for hierarchy. Example: "/Audio/P1/Channel 1/Gain".

Command / Reply

A command is a path. Replies prepend "@" to the original command (e.g., @COMMAND).

Parameters

Parameters are space-delimited. Use quotes for parameters containing spaces or newlines. Escape quotes with \".

Unsupported command reply

Returns @Unsupported <entire offending message> for commands not applicable to the model.

Getting and setting values

Paths

The following tree represents available paths:

audmic
  state
audio
  autoswitch
  defvolume
  gain
  mode
  level
  source
  state
  volume
battery
  state
bluetooth
  connstate
  hangup
  pairing
  state
camera
  state
display
  state
occupancy
  internal
  state
  external
  state
  sensitivity
ringleds
  state
  color
system
  name
  firmware
  update
  model
  reboot
  versions
trigger
  hdmiconn
  action
  delay
  hdmidis
  action
  delay
  occupancy
  action
  delay
  vacancy
  action
  delay
usbup
  status
video
  cec
  status

Execute command

exec <path> <arguments>

Response: @exec <path> <arguments>

Get value

Get <path>

Response: @Get <path> <value>

Set value

Set <path> <value>

Response: @Set <path> <value>

Errors

Error reply

Starts with @Error, followed by the original message and an error string.

Example: @Error set nothing 2 "Attribute not found"

Unrecognized command reply

Returns @Unrecognized <entire offending message>.

Events

Asynchronous messages from the server. Reported only on RS-232.

Format: Event <Event Name> <Event Data>

Serial Commands - ACV-2100 & ACV-5100

Serial Commands - ACV-5100 ONLY

Events

Acendo Vibe sends event messages for asynchronous occurrences, reported only on the RS-232 interface.

Format: Event <Event Name> <Event Data>

Troubleshooting

Problem: USB Connection Lost

Diagram Description (FIG. 53 Remote control - bottom panel (lock/unlock/remove)): Shows the remote control battery compartment lock mechanism.

Possible Solution: Check USB connections between the Acendo Vibe and the PC. Ensure they are fully seated and secure.

Problem: Acendo Vibe Not Recognized as an audio device when connected to a laptop/PC via USB

If the Acendo Vibe is not auto-selected as the default audio device, it must be set manually.

Possible Solution:

1. Connect the Acendo Vibe via USB and open Windows Control Panel.
2. Select "Sound".
3. Set as default speaker device: In the Playback tab, select "USB Audio Codec" and click "Set Default".
4. Set as default microphone device: In the Recording tab, select "AMX Acendo Vibe" and click "Set Default".
5. Unplug and re-connect the Acendo Vibe USB connection.

Problem: Sound from digital audio source device not coming out of speakers

Possible Solution: The Acendo Vibe supports digital audio inputs at 44.1 kHz and 48 kHz sample rates (16, 20, 24-bit depth). Audio from USB, Optical, or HDMI inputs not meeting these specifications may not be heard through the speakers but might be available via Aux Out or HDMI outputs.

Problem: Remote Control doesn't work

Possible Solutions:

• Verify the Remote Control is paired to the Acendo Vibe via Bluetooth (see "Pairing the Remote Control to the Acendo Vibe" section).
• Replace the batteries in the Remote Control:
1. Remove the bottom panel of the remote control.
2. Flip the plastic lock to the Unlocked position (FIG. 54).
3. Rotate the bottom panel left and lift to remove.
4. Replace the two AA batteries and dispose of old ones properly.
5. Replace and lock the bottom panel.

Diagram Description (FIG. 54 Remote control - bottom panel (lock/unlock/remove)): Shows the remote control battery compartment lock mechanism.