Introduction
Welcome to the Yale Smart Home Alarm system. This manual provides comprehensive instructions for setting up, using, and maintaining your alarm system.
Contents
- Location planning
- Un-pack & power devices
- Initial set-up
- Mounting devices
- Using the system
- Default settings
- Adding & using devices
- Changing batteries
- Troubleshooting
- Specifications
1. Location Planning
Before mounting any devices, plan their locations and check their range. All devices must be within 30 meters of the Smart Hub and should not be mounted on or near large metal objects. Avoid sources of electrical interference such as refrigerators and microwave ovens.
- Key Pad: Should be accessible from a protected entry/exit point and not visible from the outside.
- Smoke Detector: Mount on a ceiling in main access areas like hallways or at the top of stairs.
- External Siren: Mount as high as possible, out of easy reach.
- Door/Window Contact: Mount on the door or window frame.
- Key Fob: Use inside or outside within a 30m range.
- Smart Hub 2.0: Ensure it is hidden from view. Requires access to a mains socket and broadband internet router.
- Panic Button: Keep out of reach of children, hidden from view but easily accessible. Can activate the alarm immediately, even when disarmed.
- PIR Motion Detector: Mount 1.8m - 2.1m above floor level. Corner placement ensures wider room coverage. Do not mount where the field of view is obstructed, point directly at heat sources, or above radiators. Avoid pointing directly at windows or doors protected by a Door/Window Contact.
- Pet PIR Motion Detector: Suitable for homes with pets up to 25kg. For rooms with pets that climb furniture, use a Door/Window contact instead to prevent false alarms.
2. Un-pack & Power Devices
Smart Hub 2.0
Plug in the power adaptor and connect the Smart Hub to your internet router using the provided cable.
- Top Light: Shows server connection status.
- Middle Light: Shows fault status.
- Bottom Light: Shows arming status.
Key Pad
Includes panic buttons A and B, LED indicator, and learn button. The learn button can be used for arm/learn functions. See page 16 for Key Pad installation.
PIR
Features a status LED, learn/test button, and cover screw.
Door/Window Contact
Consists of a sensor and a magnet. Ensure the gap between them is no more than 10mm when closed.
3. Initial Set-up
Download the App
Download the Yale Home App from the App Store or Google Play. Ensure all devices are powered and operational.
First Time Registration
Follow the set-up instructions within the app. Register the hub within one hour of power-up to avoid authentication errors. If necessary, re-boot the hub and start again.
Recording Your Set-up Information
| Item | Details |
| E-mail used to set up system: | |
| Smart Security Hub 2.0 serial number: | |
| Phone number used for notifications: | |
| Key Pad PIN Code for Disarm/Arm (default 1234): | |
| Key Pad code for Key Pad setting (default 0000): |
Setting Up Devices
All devices in the kit are pre-linked to the Smart Hub. To add more devices, use the 'Add new device' section in the Yale Home App.
- Enter Learn Mode: Go to the app menu, select 'Add Device', then activate learning mode.
- Learn in Devices: Press the learn button on the device you wish to add. The Smart Hub will beep to confirm registration. New devices will appear in your device list within the app. For some devices (e.g., SR-PC, SR-PVC, SR-PS), hold the learn button for 10 seconds. For SR-PVC, remove the tamper screw before learning.
- Exit Learn Mode: Press 'Stop learning mode' on the app.
4. Mounting Devices
Range Test
Before mounting, perform a range test. Log in to the Yale Home App, go to the app menu, select Settings > Alarm Settings > Tests, and press 'Start Walk Test'. Hold devices in their desired locations and press the Test/Learn button. The app will indicate if the signal reaches the Smart Hub.
When mounting, use the device settings in the Yale Home app to bypass the device and disable the tamper alert. Remember to disable the bypass after the device is fully in place.
Smart Hub 2.0 Mounting
The Smart Hub can be placed freestanding on a flat surface or mounted vertically/horizontally on a wall. For wall mounting, mark hole positions, drill, and fix with provided screws and plugs. Hook the Smart Hub onto the mounting plate.
PIR Motion Detector Mounting
Mounting height: 1.8m - 2.1m. Use the provided bracket and screws. Ensure the device is securely fastened.
Key Pad Mounting
Mount the Key Pad securely using the provided bracket and screws. Ensure it is accessible.
Door/Window Contact Mounting
Mount the sensor on the frame and the magnet on the door/window. Ensure the gap is no more than 10mm when closed. Test the range by pulling the magnet and sensor apart; the sensor LED should light up.
PIR Camera Mounting
Mount the PIR camera using the provided bracket and screws. Ensure the tamper spring is fully depressed when fitting the PIR to the back case.
5. Using the System
Arming and Disarming your Alarm
Use the Yale Home App to arm (fully or part arm) and disarm your alarm by swiping on the dashboard.
Changing your Key Pad PIN
You can set up to 10 PIN codes via the app. Go to Settings > Alarm Settings > KeyPad PIN Code Settings to manage PINs.
Configuring Device Behaviour
In the app, go to Settings > Alarm Settings > Devices to configure individual device settings. Devices are pre-set to 'entry' mode (except SR-PC and SR-PVC, which are 'burglar only' for battery saving).
Setting up Part Armed Mode
Part Armed mode is useful for securing the ground floor while occupants are upstairs. The system allows for entry/exit delays and other settings to be configured.
Adding Alert Notifications
Add or delete email addresses for alarm notifications. You can choose to receive reports for ALL events or Burglar only. SMS alerts for burglar events can also be configured via Settings > Users > Notification Settings.
Supervision
Supervision is recommended for most devices to check for outages and malfunctions. It can be enabled via Settings > Alarm Settings > System Settings > General Configuration. PIR Image Camera, PIR Video Camera, and Smoke Detector always have supervision enabled.
Jamming and Interference Detection
This feature is enabled by default. It can be configured via Settings > Alarm Settings > System Settings > General Configuration.
6. Default Settings
All devices (except SR-PC and SR-PVC) are pre-set to 'entry' mode. SR-PC/SR-PVC default to 'burglar only' for battery conservation. Entry/exit delays and other settings can be adjusted in System Settings.
| Mode | Sensor | Ignored | Instant Siren | Triggers | Countdown |
| Disarmed | |||||
| Part-Armed | |||||
| Armed |
Note: The system allows 30 seconds to exit after arming. Triggering sensors when armed initiates an entry countdown.
7. Adding & Using Devices
Key Fob
Use the Key Fob to remotely arm, part arm, or disarm the alarm within 30m of the Smart Hub. Pressing the panic button sounds the alarm immediately; use your Key Pad PIN to cancel.
Key Pad Initialisation
If a Key Pad is purchased separately, it must be initialized before learning it into the Smart Hub. Follow the steps: Press 'Panic button A', then the factory default Key Pad code '0000'. The LED will flash. Press 'Panic button A' followed by the '7' key to set the Key Pad to slave mode. Quit test mode by pressing the disarm key twice. Then learn it into your system.
Manually Requesting PIR Images
During an alarm, the PIR Image Camera sends images to your phone. You can also manually request images via the 'Control' section of the app by pressing the image icon next to the device. Images are stored for up to 30 days.
8. Changing Batteries
Low Battery Indicator
The Hub will beep, and the app will display a low battery message when a device's batteries are low. Devices have approximately one month of battery life remaining when the low battery signal appears.
Always disarm the system before changing batteries. Use the in-app battery wizard for guidance.
External Siren Battery Change
When batteries are low, the Siren will produce audible pips and flashes. Take care not to confuse this with a tamper warning. Follow the steps: Disarm, navigate to Settings > Devices > External Siren > Change battery, switch off the siren, remove old batteries, wait 30 seconds, insert new batteries, switch on, and check for beeps and flashes. Replace the cover.
Door/Window Contact Battery Change
When the battery is low, the LED lights up when the door/window is opened. Check the tamper switch before changing the battery.
PIR Battery Change
When the battery is low, the LED flashes with motion detection. Unscrew and remove the top case, replace batteries, and refit.
PIR Camera Battery Change
Unscrew and remove the top case, replace batteries, and refit. Ensure the tamper spring is fully depressed.
Key Fob Battery Change
When the battery is low, the LED glows dimly when a key is pressed. Unscrew and remove the cover, replace the battery, and replace the cover. Press any key to confirm the LED lights.
Key Pad Battery Change
When the battery is low, the LED flashes when a key is pressed. Unscrew and remove the cover, replace the battery, and replace the cover. Press a number key to confirm the LED lights.
Smoke Detector Battery Change
When the battery is low, the LED flashes and a low-volume beep sounds every 30 seconds. Rotate to remove, replace batteries, and rotate to lock. Press the test button to confirm installation.
Panic Button Battery Change
When the battery is low, the LED glows dimly when pressed. Unscrew, open the case, replace the battery, and replace the cover. Press the button to confirm the LED lights.
9. Troubleshooting
External Siren
- Siren produces a 3-second alarm when disarmed: Indicates a previous alarm; an intruder may still be present.
- Siren produces a series of audible pips when armed or disarmed: Low batteries. Check app for status.
- Siren produces a series of pips only when arming: Tamper fault. Ensure the siren cover is secure and the tamper spring is fully depressed.
- Siren produces an interrupted tone when sounding an alarm: Low battery warning. Check app and change batteries.
- Siren does not respond to Arming or Disarming: Batteries may be exhausted. Check app. Siren may not be learnt-in or may be out of range. Ensure it is within 30m of the Smart Hub.
Door/Window Contact
- LED lights up: Batteries are low or the tamper switch is disturbed. Check tamper switch contact; if OK, change battery.
- Does not respond to opening when jumper is in test position: Batteries exhausted or magnet too far from sensor. Check gap is not greater than 10mm.
PIR Motion Detector
- Does not respond to motion: PIR may be in sleep mode. Arm the system, vacate the area for 60 seconds, then test. Pressing the learn/test button activates detection for one minute.
- Slow to respond: This is normal due to sophisticated false alarm filtering. The PIR is less sensitive when approached directly.
- Gives false alarms: Check for pets in the protected area. Ensure the PIR is not pointed at heat sources, moving objects, or directly at windows.
PIR Motion Detector LED flashes
Indicates low batteries or a disturbed tamper switch. Check app for battery status and ensure the tamper switch spring is making contact.
PIR Motion Detector does not respond to movement
Batteries may be completely exhausted. Check app and change batteries.
PIR Image Camera & PIR Video Camera LED flashes every 20 minutes
Device may be out of range of the Smart Hub or not learnt-in, affecting battery life.
Consumer Support
For questions or issues, check the troubleshooting sections in the app (select the '?' icon) or visit yale.co.uk/help.
10. Specifications
All Devices
- Environmental Conditions: -10°C to 40°C, 70% relative humidity (non-condensing) for most units. Siren: -20°C to 50°C, 95% relative humidity (non-condensing).
- Radio operational range: 30m in typical domestic installations, subject to building construction and RF environment.
- Housings: ABS/polycarbonate.
Smart Hub 2.0
- Siren Output: 100dBA sound pressure @ 1m minimum.
- Zones: 20 radio devices.
- Radio system: 868MHz FM, 2.4GHz.
- Power supply: Plug-top adaptor (230VAC input, 9VDC output, 1A). Tested to EN 60 950.
- Rechargeable battery: Ni-MH, 4.8V 600mAH.
External Siren
- Siren Output: 104dBA sound pressure @ 1m minimum.
- Radio: 868MHz FM.
- Power supply: 6V, 4 x D alkaline batteries.
PIR Motion Detector
- Alarm processing: Microprocessor controlled dual edge sequential pulse count with pulse length discrimination.
- Radio: 868MHz FM.
- Power supply: 4.5V, 3 x AAA alkaline batteries.
- Motion Detector range: 12 metres, 110°.
Door/Window Contact
- Radio: 868MHz FM.
- Power supply: 3V, CR2032 lithium coin cell battery.
PIR Image Camera
- Alarm processing: Microprocessor controlled dual edge sequential pulse count with pulse length discrimination.
- Radio: 2.4GHz.
- Power supply: 2 x AA 1.5V alkaline batteries.
- Movement detection range: 110°.
PIR Video Camera
- Alarm processing: Microprocessor controlled dual edge sequential pulse count with pulse length discrimination.
- Radio: 2.4GHz.
- Power supply: 3 x AA Lithium batteries.
- Motion Detector range: 12 metres, 110°.
Smoke Detector
- Radio: 868MHz FM.
- Power supply: 4.5V, 3 x AA alkaline batteries. Tested to EN54.
Key Fob
- Radio: 868MHz FM.
- Power supply: 3V, CR2032 lithium coin cell battery.
Key Pad
- Radio: 868MHz FM.
- Power supply: 3V, CR2032 lithium coin cell battery.
Panic Button
- Radio: 868MHz FM.
- Power supply: 3V, CR2032 lithium coin cell battery.
Special notes on compatibility:
This alarm system is NOT compatible with HSA6000 series and HSA3000 series accessories. Please note the prefix "EF" or "SR" on the front of the part number to indicate compatibility.
The phone feature and remote notifications require our central server. Yale does not guarantee limitless and future availability of our free server. We would contact individual users via e-mail should this situation change.
In the unlikely event of server disconnection, the alarm system will continue to function (arm/disarm) using the supplied Key Pad accessory.
Declaration of Conformity
ASSA ABLOY Ltd. declares that the radio equipment type SR-310, SR-320, SR-330, SR-340 is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at: www.yale.co.uk/declaration-of-conformity
WEEE
Waste electrical products and batteries should not be disposed of with household waste. Please recycle where facilities exist. Check with your local authority or retailer for recycling advice.
THE YALE BRAND: With its unparalleled global reach and range of products, reassures more people in more countries than any other consumer locking solution.
THE ASSA ABLOY GROUP: Is the world's leading manufacturer and supplier of locking solutions, dedicated to satisfying end-user needs for security, safety and convenience.
