Yale Smart Home Alarm Manual

Location Planning

Plan device locations and check device range before mounting.

30m Operating Range

All devices must be within 30 metres of the Smart Hub and must not be mounted on or near large metal objects. Avoid obvious sources of electrical interference such as fridges and microwave ovens.

Key Pad Placement

The Key Pad should be accessible from a protected entry/exit point.

Ensure that the Key Pad is not visible from the outside of the premises.

[diagram: Key Pad mounting screws and dimensions]

Panic Button Placement

The Panic Button can activate your alarm immediately - even when the system is disarmed.

• Keep out of reach of children.
• Keep hidden from view, but easily accessible.

Device Placement

Smoke Detector Placement

Mount on a ceiling in main access areas, e.g., hallways, top of stairs.

Note: The Yale smoke detector is to be used for alarm notification only; it is not to be used as the primary smoke detector on the premises.

External Siren Placement

Mount as high as possible, out of easy reach.

Door/Window Contact Placement

Mount as high as possible on the door or window frame.

Key Fob Range

Use inside or outside within a 30m range.

Smart Hub 2.0 Placement

Ensure the Smart Hub is hidden from view.

Access to a mains socket and broadband internet router is required.

PIR Motion Detector Placement

• Mount 1.8m - 2.1m above floor level.
• Location in a corner will ensure wider room coverage.
• Do not mount the PIR where its field of view will be obstructed.
• Do not point directly at sources of heat (e.g., fires or boilers), and do not position directly above radiators.
• Avoid mounting the PIR directly facing a window.
• Do not point the PIR at a door protected by a Door/Window Contact.

Pet PIR Motion Detector Placement

• Suitable for homes with pets up to 25kg.
• For rooms where pets are active and may climb on furniture, protect the area with a Door/Window contact instead to prevent false alarms.

Unpacking the Devices

Smart Hub

1. Plug in the power adaptor and connect the Smart Hub to your internet router using the cable provided.

Smart Hub LEDs

• Top LED 1 (Panel Status): ? ON: System Arm, ? ON: Disarm, FLASH: Home Arm, FLASH: Learn mode, OFF: Walk test mode.
• Middle LED 2 (Alarm & Fault Status): ? ON: Alarm triggered, FLASH: Ongoing alarm event, ? ON: Device fault (Tamper/Low battery), FLASH: Mains power failed, OFF: Normal.
• Bottom LED 3 (Operation Status): ? ON: Network problem, FLASH: Disconnected from Yale server, ? ON: Normal.

Key Pad

[diagram: Key Pad layout with buttons: [disarm], [part-arm], [home-arm], [panic-button-A], [panic-button-B], [led], [learn-button]]

Door/Window Contact

[diagram: Door/Window Contact sensor unit, magnet unit, [led], [learn-test-button]]

Gap no more than 10mm.

External Siren

⚠️ WARNING

The Siren is very loud! Take care not to activate the Siren tamper switch unnecessarily.

[diagram: External Siren components: [learn-test-button], [flash-light], [camera], [power-switch]]

PIR Image Camera / PIR Video Camera

Key Fob

Smoke Detector

Panic Button

Initial Set-up

Download the App

Ensure all devices are powered and operational.

Download the Yale Smart Living Home App.

• Internet Connection: Required.
• Compatibility: iOS 9+ / Android 4.2+

First Time Registration

Follow the set-up instructions in the app.

Important Notes:

Panel Serial Number can be found on the Smart Hub sticker.

Register the hub within one hour of power up to avoid app 'authentication error'. If an error occurs, re-boot the hub (including switching off/on the back-up battery) and restart the process.

Recording Your Set-up Information

Keep a record of your system details:

• Email used to set up system:
• Smart Security Hub serial number:
• Phone number used for notifications:
• Key Pad PIN Code for Disarm/Arm (default 1234):
• Key Pad code for Key Pad setting (default 0000):

Setting Up Devices

Adding New Devices (Optional)

All devices in the kit are linked to the Smart Hub. To add more devices, use the "Add new device" section in the Yale Smart Living Home App.

Steps:

1. Go to the app menu.
2. Select "Add Device", then activate learning mode.
3. Press the learn button on the device you want to add. The Smart Hub will beep when a new device is registered. The new device will appear in your device list within the app.

Device Learning Modes:

• PIR: [learn-test-button] One single press.
• Pet PIR: [learn-test-button] One single press.
• Smoke Detector: [learn-test-button] Press & hold for 3 seconds.
• Key Fob: [learn-test-button] One single press.
• Key Pad: [learn-button] Press 8 and 9 together.
• Door/Window Contact: [learn-test-button] One single press.
• External Siren (2-way): [learn-test-button] Hold for 10 seconds.
• PIR Camera: [learn-test-button] Hold for 10 seconds.
• PIR Video Camera: [learn-test-button] Hold for 10 seconds.

Troubleshooting Learning:

If a device doesn't learn, remove batteries for 5 seconds, replace them, and try relearning within 3 minutes.

Exit Learn Mode:

Press the back arrow on the app.

Special Note for PIR Video Camera (PVC):

PVC must be learned in with the tamper screw removed so that the tamper is open. The sensor will not learn with the tamper closed.

Range Test

Check Device Range

1. Place each device in its desired mounting location.
2. Before mounting, check the system with a range test.
3. Login to the Yale Home App.
4. Go to app menu > Settings > Alarm Settings > Tests.
5. Press the "Start Walk Test" button.
6. Hold the devices in the desired location and press the Test/Learn button on the devices.
7. If the sensor signal reaches the Smart Hub, it will show in the device list on your app.

Once all devices communicate successfully with the Smart Hub, proceed to mounting.

Tamper Alert Bypass:

Before mounting a device, use the device settings in the Yale Smart Living Home App to bypass the device and disable the tamper alert. Remember to disable the bypass after the device is fully in place.

Smart Hub Mounting

The Smart Hub can be free-standing (vertically or horizontally on a flat surface) with access to a mains socket and broadband internet router. It is also suitable for wall mounting.

To wall mount: Use the two holes on the mounting back plate, mark the position, drill two holes, and fix with the provided screws and plugs. Hook the Smart Hub onto the plate.

Mounting Devices

PIR Motion Detector

[diagram: PIR mounting bracket, screw holes, height indicator ~1.8m-2.1m]

Key Pad

[diagram: Key Pad mounting plate, screw holes]

Door/Window Contact

1. The sensor should be on the frame while the magnet should be on the door/window.
2. The gap between the magnet and sensor should be no more than 10mm when closed.

Testing Gap

Hold the magnet and sensor in place and pull them apart. If the sensor [led] lights up, the items are within range.

For areas with limited access or surfaces unsuitable for screws, use adhesive pads. If screw mounting is preferred, use the provided screws.

PIR Camera

[diagram: PIR Camera mounting, height indicator ~1.8m-2.1m, screw holes]

Mounting the External Siren

The tamper spring must be fully compressed when the siren is mounted. If there is a gap, use suitable spacing material.

Powering up the siren automatically disables the siren tamper for a three-hour period.

[diagram: Siren mounting, tamper spring, screw holes]

Panic Button

[diagram: Panic Button mounting]

Smoke Detector

Note: The Yale smoke detector is to be used for alarm notification only; it is not to be used as the primary smoke detector on the premises.

Using the System

Arming Modes

Select "fully arm" or "part arm".

Changing Your Key Pad PIN

The Key Pad PIN is set during initial installation. Up to 10 sets of 4-digit PINs can be set in the app.

Navigate to: App menu > Settings > Alarm Settings > KeyPad PIN Code Settings. Select a user to edit or add a new PIN.

Configuring Device Behaviour

Access device settings via: App menu > Settings > Alarm Settings > Devices.

Select a device to configure its required settings.

Setting Up Part Armed Mode

Part Armed mode typically protects the ground floor when occupants are upstairs.

[diagram: Arming modes - Disarmed, Part-Armed, Armed, showing sensor states like 'Sensor Ignored', 'Instant Siren', 'Triggers Countdown']

Adding Alert Notifications

Add or delete email addresses for alarm alerts. Choose to receive alerts for ALL events or Burglar events only.

Tip: Add report@yalehomesystem.co.uk to your VIP/Priority contacts with a special ringtone.

SMS alerts can be added for specified mobile numbers (burglar events only).

Manage notifications via: App menu > Settings > Users > Notification Settings.

Default Settings

All devices (except PC and PVC) are pre-set to "entry" mode.

When first armed, users have 30 seconds to exit. If already armed, triggering sensors initiates an entry countdown.

PC/PVC default: "Burglar only" (immediate triggering when fully armed, sleep during Part Arm) to conserve battery.

Entry/exit delay timing and other settings can be changed via: App menu > Settings > Alarm Settings > System Settings.

[diagram: Arming modes showing sensor states]

Supervision

Supervision is off by default (recommended). Enabling supervision can reduce battery life and is intended for professional installers to check for device outages/malfunctions. Incorrect usage may lead to supervision failure messages.

Devices with supervision always on: PIR Image Camera, PIR Video Camera, Smoke Detector.

Manually enable supervision for other devices via: Settings > Alarm Settings > System Settings > General Configuration.

Jamming and Interference Detection

Enabled by default. Can be enabled/disabled via: Settings > Alarm Settings > System Settings > General Configuration.

Adding & Using Devices

Key Fob

Use the Key Fob to remotely arm, part arm, or disarm the alarm within 30m of the Smart Hub.

To add a Key Fob, see page 11.

Pressing the panic button on the Key Fob immediately sounds the alarm. Cancel a panic alarm by entering your Key Pad PIN.

Manually Requesting PIR Images

During an alarm, the PIR Image Camera sends images to your phone. You can also manually request images from the 'Control' section of the app.

Press the image icon next to the device in the control list. Still images take about 15 seconds to appear. Click "image" to view.

Images are stored on the Yale Server for up to 30 days (oldest are deleted automatically). Users are advised to delete unwanted images.

Reset Key Pad Code

Reset to factory default (0000) using these steps:

1. Unscrew the cover.
2. Remove the cover.
3. Hold down number 3 to discharge, then insert the new battery.
4. Replace cover.
5. Initialize your Key Pad (see page 22).
6. Learn this into your system.

Using Your Panic Alarm

Press the panic buttons together for 3 seconds to activate the alarm.

Deactivate a panic event by pressing the disarm button followed by your PIN code.

If there is a system fault, press the Arm/Home Arm button a second time to "force arm" the system.

Smoke Detector

Smoke Detection:

When smoke is detected, the device activates with a two-tone alarm and flashing [led] for a minimum of 10 seconds.

Note: The Yale smoke detector is for alarm notification only, not as a primary smoke detector.

Silencing an Alarm:

Pressing the test button during an alarm silences it for 10 minutes, then resumes detection.

Testing:

Perform monthly tests. Pressing the test button flashes the [led], chimes the sounder, and sends a test signal to the Smart Hub upon release. If nothing happens, batteries may need changing (see page 26).

Recalibration:

Press and hold the test button until the [led] flashes and beeps after 10 seconds. The detector will then start its self-calibration routine.

Panic Button

Activate an Alarm:

Press and hold the red button for at least 3 seconds to activate a panic alarm.

Silence an Alarm:

Press and hold the red button for 10 seconds. Silencing does not reset the system. If the alarm was armed, it will re-arm after silencing.

Resetting the System after a Panic Alarm:

The system requires a reset at the Smart Hub after silencing a panic alarm. Unplug the AC power (a) and turn the battery switch off for 10 seconds. Turn the battery switch back on and plug in the AC power again.

Changing Batteries

Always use the correct battery type. Ensure correct steps are taken for tamper-protected devices.

Low Battery Indicator

The Hub beeps intermittently when a device's batteries are low. The beeping continues until batteries are replaced or the device is bypassed.

Bypass mode disables the device. The app displays low battery messages.

A low battery signal in the app indicates approximately 1 month of operation remaining. Always disarm the system before changing batteries. Use the app's battery wizard.

External Siren Battery Change

Low battery warning: Siren emits audible pips and flashes when arming/disarming.

Note: Differentiate low battery warnings from tamper warnings using the Siren's "Strobe light indication" chart (page 31).

1. Disarm the system.
2. Disable siren tamper via app settings: >Settings >Alarm settings >System settings >Siren Settings >Disable siren tamper.
3. Remove old batteries and wait for 30 secs before replacing with 4 new ones.
4. Turn on. Check the siren beeps & flashes.
5. Replace the cover.
6. Confirm via > Done.

Warning: After batteries are inserted, the tamper will become active after three hours.

Door/Window Contact Battery Change

Low battery: [led] lights up when the door/window is opened. Note: Case tamper conditions also light the [led]; check tamper before changing battery.

1. Disarm the system.
2. Unscrew the top case.
3. Remove cap.
4. Remove battery.
5. Insert new battery (ensure correct insertion).
6. Replace top case.

PIR Battery Change

Low battery: [led] flashes when motion is detected.

1. Disarm the system.
2. Unscrew and remove the top case.
3. Remove Batteries.
4. Insert new Batteries.

Ensure tamper spring is fully depressed when refitting the PIR to the back case. Incorrect fitting causes a flashing [led] on the PIR.

PIR Camera Battery Change

1. Disarm the system.
2. Unscrew and remove the top case.
3. Remove old & insert new Batteries.

Be careful when removing the case as the cable is very delicate.

PIR Video Camera Battery Change

1. Disarm the system.
2. Unscrew and remove the top case.
3. Remove & replace Batteries.

Key Fob Battery Change

Low battery: [led] glows dimly when a key is pressed.

1. Disarm the system.
2. Unscrew & remove cover.
3. Remove & replace battery.
4. Replace cover.

Press any key and check that the [led] lights. If the [led] lights, the new battery installation is successful.

Key Pad Battery Change

Low battery: [led] flashes when a key is pressed.

1. Disarm the system.
2. Unscrew & remove cover.
3. Remove old battery.
4. Insert new battery (slot under 2 tabs) & click in place.
5. Replace cover.

Press a number key and check that the [led] lights. If the [led] lights, the new battery installation is successful.

Smoke Detector Battery Change

Low battery: [led] flashes accompanied by a low volume beep once every 30 seconds.

1. Rotate anticlockwise to remove.
2. Remove old batteries.
3. Insert new batteries.
4. Fit & rotate clockwise to lock.

Press the test button and check that the [led] lights and the sounder chimes to confirm the new battery installation is successful.

Panic Button Battery Change

Low battery: [led] glows dimly when the button is pressed.

1. Unscrew the case.
2. Open case.
3. Remove old battery.
4. Insert new battery & replace cover.

Press the button and check that the [led] lights. If the [led] lights, the new battery installation is successful.

Troubleshooting

External Siren

Refer to the Strobe light indication chart for troubleshooting.

[table: Siren Audio/Strobe light indications for Arm, Home Disarm, Low Battery, Tamper]

• Siren may not be in range of the Smart Hub. Ensure devices are within 30m and relocate if required.

Door/Window Contact

• [led] lights up: Low batteries or tamper switch disturbed. Check tamper switch spring contact. If OK, change battery.
• Does not respond: Batteries exhausted (change battery). Magnet too far from sensor (gap > 10mm, check gap).

PIR Motion Detector

• Does not respond to motion: PIR sleep timer active. Arm system, vacate area for 60 seconds. Pressing [learn-test-button] detects motion for 1 minute.
• Slow to respond: Normal. Sophisticated false alarm filtering. Less sensitive when walking directly towards it.
• Gives false alarms: Check pets have no access. Ensure PIR is not pointed at heat sources, moving objects (curtains), convector heaters, or windows. Do not mount above radiators.

Open Door/Window Prompt

The App prompts if trying to arm with a door/window open.

PIR Motion Detector LED flashes

Low batteries or tamper switch disturbed. Check app for battery status. Ensure tamper switch spring contacts base.

PIR Motion Detector does not respond to movement

Batteries exhausted. Check app for status, change batteries.

PIR Image Camera & PIR Video Camera

• [led] flashes every 20 minutes: Device out of range of Smart Hub. If not learned in or within range, battery life is significantly affected as it searches for connection.

Consumer Support

For questions or issues, check troubleshooting sections in the app (tap the ? icon). Alternatively, contact customer service:

Phone: 1300 LOCK UP (1300 562 587)

Email: customerservice.au@assaabloy.com

Specifications

All Devices

Environmental Conditions: -10°C to 40°C, 70% RH (non-condensing) for most units. Siren: -20°C to 50°C, 95% RH (non-condensing).

Radio operational range: 30m (typical domestic installation, varies by construction, position, RF environment).

Housings: ABS/polycarbonate.

Smart Hub

• Siren Output: 100dBA @ 1m minimum.
• Zones: 20 radio devices.
• Radio system: 433MHz FM, 2.4GHz.
• Power supply: Plug top adaptor (Input 230VAC 50Hz, Output 9VDC, 1A), tested to EN 60 950.
• Rechargeable battery: Ni-MH, 4.8V 600mAH (charge 72hrs, standby 10hrs).

External Siren

• Siren Output: 104dBA @ 1m minimum.
• Radio: 433MHz FM.
• Power supply: 6V, 4 x D alkaline batteries.

PIR Motion Detector

• Alarm processing: Microprocessor controlled dual edge sequential pulse count with pulse length discrimination.
• Radio: 433MHz FM.
• Power supply: 4.5V, 3 x AAA alkaline batteries.
• Motion Detector range: 12 metres, 110°.

Door/Window Contact

• Radio: 433MHz FM.
• Power supply: 3V, CR2032 lithium coin cell battery.

PIR Image Camera

• Alarm processing: Microprocessor controlled dual edge sequential pulse count with pulse length discrimination.
• Radio: 2.4GHz.
• Power supply: 2 x AA 1.5V alkaline batteries.
• Movement detection range: 110°.

PIR Video Camera

• Alarm processing: Microprocessor controlled dual edge sequential pulse count with pulse length discrimination.
• Radio: 2.4GHz.
• Power supply: 3 x AA Lithium batteries.
• Motion Detector range: 12 metres, 110°.

Smoke Detector

• Radio: 433MHz FM.
• Power supply: 4.5V, 3 x AA alkaline batteries.
• Tested to EN54.

Key Fob

• Radio: 433MHz FM.
• Power supply: 3V, CR2032 lithium coin cell battery.

Key Pad

• Radio: 433MHz FM.
• Power supply: 3V, CR2032 lithium coin cell battery.

Panic Button

• Radio: 433MHz FM.
• Power supply: 3V, CR2032 lithium coin cell battery.

Special Notes

Phone features and remote notifications require the central server. Yale does not guarantee limitless future availability of the free server. Users will be contacted via email if this situation changes.

In case of server disconnection, the alarm system will continue to function (arm/disarm) using the Key Pad accessory.

ASSA ABLOY Australia Contact

ASSA ABLOY Australia Pty Limited

235 Huntingdale Road, Oakleigh Victoria, 3166 Australia

Phone: 1300 LOCK UP (1300 562 587)

Email: customerservice.au@assaabloy.com

Website: www.assaabloyopeningsolutions.com.au

Yale Website: www.yalehome.com.au

Disclaimer

Information in this brochure is accurate at the time of publication. ASSA ABLOY Australia Pty Limited reserves the right to make changes without notice. ASSA ABLOY is not liable for any injury, loss, or damage arising from errors or omissions or use of this information.

© 2020 ASSA ABLOY. All rights reserved. ABN 90 086 451 907.

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