Atellica® Solution Troubleshooting Resources Virtual Training

Presented by CCE Team

Objectives:

At the end of this virtual Training Session you will be able to:

Identify System alerts on the Atellica Solution
Identify how to troubleshoot errors using the Operator Event Log.
Review the steps to create a Service Support Request.
Access PEP connect and Siemens Document Library.
Access Software Upgrade release notes.

Status Light

System Alerts

The Alert Module displays all active module and system alerts. The operator accesses the Alert Module using the colored tab above the Command bar. To filter alerts, select a Module or Category from the Alert Module.

The system alerts are designated as follows:

A. Black tab with a red outline - errors have been acknowledged but error conditions still exist
B. Solid yellow tab - there are one or more unacknowledged warnings
C. Black tab with a yellow outline - warnings have been acknowledged but warning conditions still exist
D. Solid red tab - there are one or more unacknowledged errors

Samples > Sample Handler

The Sample Handler interface displays sample racks and individual sample details. It allows for the management and tracking of samples within the system.

Sample Details

The Sample Details view provides comprehensive information about individual samples, including test results, interpretation, and status. It also lists any errors or required actions.

Patient Sample Details

This section details the patient's test data, including sample information, test results, and interpretation. It allows for the review of specific tests performed on a sample.

Worklist > Worklist Overview

The Worklist Overview provides a comprehensive list of all pending, in-process, and completed tests. It allows users to filter, sort, and manage the worklist.

Filtering the Operator Event Log

The Operator Event Log can be filtered by time, module, and severity (Errors, Warnings, Information). This helps in quickly identifying and troubleshooting specific issues.

Selecting the Event

Users can select specific events from the Operator Event Log to view more details or access relevant help information.

Event Help

The Event Help feature provides detailed descriptions of events, possible causes, and corrective actions, aiding in efficient troubleshooting.

Following the blue hyperlink

Hyperlinks within the system interface, often indicated by blue text, provide direct access to related procedures or information, such as reagent handling or troubleshooting guides.

Inventory > IM Reagent Loader

The IM Reagent Loader interface displays the status of reagent packs, including inventory levels, onboard stability, and any associated errors or alerts.

Service Support Request

Users can create a Service Support Request directly from the system interface. This process involves providing contact information, a description of the issue, and any relevant details.

Callback Preference: Phone or Remote Session with Chat.

Contact Information: First Name, Last Name, Phone Number.

Problem Description: A detailed account of the issue, with a character limit.

Files List: Option to upload relevant files, such as screen captures.

The system provides a ticket ID upon successful submission and indicates that a local technical support provider will contact the user.

Atellica Solution System Resources

Training resources for the Atellica Solution System, including training videos, learning modules, and support, can be found in the following locations:

Document Library
Online Help (OLH)
PEP Connect (siemens-healthineers.com/pepconnect)

PEP Connect provides customer online training and support. Users can log in or register to access these resources. The "Need Help?" section offers self-help instructions and links to PEPconnect Support.