Terms and Conditions Online Spare Part Ordering
IKEA India Private Limited ("IKEA") is a private limited company incorporated in India with a vision to create a better everyday life for the many people. To accomplish this vision, IKEA reaches out to many people through multiple channels to demonstrate and showcase its products and range.
By accepting these terms and conditions, Customers acknowledge that this service of provision of spare parts shall not be provided by IKEA but by IKEA Components AB ("IKEA Sweden") through their courier partners DHL Logistics Private Limited and/or their chain partner/group entities in India ("DHL"). Therefore, there shall be no privity of contract for the customer with IKEA India.
- Customers can order spare parts online by clicking on the ikea.com/in link, which shall be serviced by IKEA Sweden.
- Spare parts numbers will be available on the article manual or on the webpage of the article under the 'more information' tab.
- All requested spare parts are directly shipped from Sweden by IKEA Sweden, and IKEA India shall not be liable or responsible in any manner.
- IKEA Sweden sends spare parts only through its DHL service partner.
- Indian customs regulations will be applied for all parcels received from Sweden.
- DHL will reach out to all customers for KYC documents, and it shall be the sole discretion of the customers to provide any such details as may be requested by DHL.
- DHL will share a link via email to upload the KYC document.
- Customers are requested to note that DHL will only deliver the ordered spare parts post receipt of all relevant documents, which may be shared at the sole discretion of the customer.
- DHL will ask for government ID with address proof, which shall match the delivery address.
- Any government ID with address proof, e.g., Aadhaar, etc., will be accepted by DHL.
- In case of any issue pertaining to this service, including delivery, customers shall directly contact DHL.
- Customers shall provide KYC within 3 days to avoid storage charges at the warehouse.
- No money will be asked by DHL for spare parts and customs duty.
- For more information, please go to the DHL website or click here.
DHL will not ask for any OTP or money from customers under any circumstances. In case of any fraud-related issues, customers can directly raise the concern with DHL. IKEA will not be responsible for any fraud, claims, or losses due to any fraudulent call. For more information on DHL fraud awareness, click here.
IKEA will not have any information regarding the delivery of spare parts, as it is directly between the customer and DHL.
IKEA reserves the right to cancel/modify due to unforeseen circumstances. IKEA also reserves the right to change any terms and conditions of the service.
In case of any matter requiring jurisdiction, Bangalore shall be considered the place of jurisdiction.
Disclaimer: IKEA shall be relieved of any liability/obligations/responsibilities arising out of or in connection with this service. No claim relating to any losses or injuries (including financial, mental, physical, emotional, special, indirect, and consequential losses) shall be asserted against IKEA, its parent companies, affiliates, directors, officers, employees, or agents for any and all losses, damages, rights, claims, and actions of any kind resulting from this service/campaign/voucher, including, without limitation, personal injuries, death, and property damage.
