Kwikset SMARTCODE 914

A The interior mounting screws are difficult to tighten.

B The interior and exterior assembly won't mount parallel to the door edge.

C The interior assembly does not fit on the mounting plate.

If you encounter any of the problems above, the deadbolt latch may be installed upside down. Remove the interior assembly, mounting plate, and exterior assembly from the door, and look at the latch inside the door hole.

If the word "UP" is upside down and at the bottom of the latch, the latch is installed incorrectly.

Reinstall the latch, making sure the word "UP" faces upward. ✔️

Diagram shows two deadbolt latches. The left latch has a red 'X' indicating incorrect installation (UP facing down). The right latch has a green checkmark indicating correct installation (UP facing up).

Diagram shows a deadbolt latch installed incorrectly (UP facing down) and a correct installation (UP facing up).

D The turnpiece is upside down, or it cannot rotate to a vertical position.

The turnpiece was rotated past its normal range.

If the interior assembly is not installed on the door, place the interior cover over it. Align the hole in the turnpiece with the shaft. The turnpiece should be able to rotate to the vertical position.

Diagram shows the turnpiece needing to be rotated to the vertical position.

If it cannot rotate to the vertical position, use force to rotate the turnpiece clockwise until it clicks. The turnpiece should now be able to rotate to the vertical position.

Diagram shows the turnpiece rotated clockwise until it clicks, enabling vertical rotation.

If the interior assembly is installed on the door, and the turnpiece cannot rotate to a vertical position, perform the door handing process. See the Installation and User Guide for more details.

A The lock jams and the turnpiece does not rotate smoothly.

B The lock beeps, the keypad flashes red, and the door cannot lock.

Cause: The door handing process was not executed during installation.

Solution: Perform the door handing process in the Installation Guide.

Cause: The hole in the door is misaligned.

Solution: Disassemble the lock, and reinstall it without the adapter ring on the exterior side of the door.

Cause: The deadbolt latch and strike are misaligned, causing the latch to bind.

Solution: Adjust the tab of the lower strike (for your knob or lever) to help align the upper latch and strike so that the upper latch bolt enters the strike when the door is locked. If needed, call Kwikset to order a warped door kit.

Diagram illustrates deadbolt latch and strike alignment adjustments.

Cause: The wrong deadbolt latch is installed.

Solution: SmartCode deadbolts require a tapered latch bolt for ease of operation. If the latch being used is from an older lock, it will likely not have a tapered latch bolt. Remove the lock from the door, including the old latch. Replace with the new tapered latch that came with the lock and reinstall the lock.

Diagram shows two deadbolt latches, one with a red 'X' indicating it is not tapered, and one with a green checkmark indicating it is tapered.

Cause: The lower latch and lower strike (for your knob or lever) are misaligned, putting too much load on the deadbolt latch.

Solution: As a test, rotate the turnpiece on the deadbolt so the latch is retracted (unlocked), and close the door. If you have to push, pull, or lift the door to get it to close, adjust the position of the lower strike.

Cause: The hole in the door frame for the latch bolt is not drilled deep enough.

Solution: Make sure the hole in the door frame is drilled at least 1" (25 mm) deep.

Diagram shows a door with a latch bolt hole, indicating the required depth.

Cause: The turnpiece was rotated past its normal range.

Solution: See page 9.

Cause: The battery level is too low.

Solution: Rotate the interior turnpiece to manually lock the door, then rotate it again to unlock the door. Remove the battery pack, and replace the batteries with a new set of good quality disposable alkaline batteries. Reinstall the battery pack. Press the lock button on the exterior keypad or execute a lock command inside your smart home app to lock the door.

Cause: The mounting plate is placing tension on the torque blade.

Solution: Attempt to lock and unlock the door with the key. If it is unable to rotate, remove the interior assembly from the mounting plate. Test the key again. If it is still unable to rotate, loosen the screws on the mounting plate and reposition the plate so there is no tension on the cylinder torque blade. Make sure the latch bolt can operate smoothly with the key and reinstall the interior assembly.

Diagram shows the interior assembly being removed from the mounting plate, with screws being loosened.

C The Status LED is solid red after the door handing process.

Diagram shows the lock interior assembly, highlighting the status LED which is solid red.

Cause: The lock interior is not mounted perpendicular to the ground.

Solution: Remount lock interior assembly as illustrated in the Installation Guide.

Cause: The hole in the door is misaligned.

Solution: Disassemble the lock, and reinstall it without the adapter ring on the exterior side of the door.

Cause: The battery level is too low.

Solution: This is indicated by the keypad flashing red three times with three beeps. Use a fresh set of batteries, and perform the door handing process again.

Cause: The latch and strike are misaligned, causing the latch to bind.

Solution: If you have not already done so, perform the door handing process while the door is open. If it is successful only when the door is open, the latch and strike are not aligned as they should be. Ensure door preparation is in accordance with the door drilling instructions, available online.

D The deadbolt latch does not extend or retract on its own during the door handing process.

Cause: The door handing process was not performed correctly.

Solution: Make sure to press and hold the Lock button until the battery pack is fully inserted into the interior assembly and the latch bolt starts to move on its own.

Cause: The mounting plate is placing tension on the torque blade.

Solution: See page 11.

Cause: The latch and strike are misaligned, causing the latch to bind.

Solution: If you have not already done so, perform the door handing process while the door is open. If it is successful only when the door is open, the latch and strike are not aligned as they should be. Ensure door preparation is in accordance with the door drilling instructions, available online.

Cause: The keypad is unresponsive.

Solution: Make sure switch #3 is on. Use a fresh set of batteries and perform the door handing process. If the latch does not extend or retract, and the lock does not beep, press each individual key on the keypad (one at a time) and listen for beeping sound. If no beeping is heard, this is a keypad error. Contact Technical Support for further troubleshooting.

Diagram shows a finger pressing individual keys on the keypad.

A The keypad is unresponsive.

Keypad error test: Install a fresh set of batteries and turn switch #3 to the ON position. Test each button on the keypad (one at a time) and listen for a beep on each button press. If beeping is not heard on all buttons, contact Technical Support for further troubleshooting.

Keypad lockout: If three incorrect codes were entered within one minute, the keypad will lock for 60 seconds.

B The Lock button does not lock the door.

Cause: No user codes are programmed.

Solution: If there are no codes in the lock, the lock button will not lock the door. Program at least one user code and test the Lock button again.

Cause: The door handing process was not executed.

Solution: Perform the door handing process, following the instructions inside the installation guide.

Cause: The battery is too low to lock the door.

Solution: This is indicated by the keypad flashing red three times with three beeps. Remove the batteries and replace with a fresh set.

Cause: The mounting plate is placing tension on the torque blade.

Solution: See page 11.

Cause: The turnpiece was rotated past its normal range.

Solution: See page 9.

A The lock fails to pair with a Z-Wave smart home system.

Cause: The lock was not removed completely from another network before being paired with the new network.

Solution: Follow your smart home system's instructions to remove (exclude/unpair) the device from any other network. Then, attempt to pair (add/include) the lock again.

Cause: The lock is not close enough to the controller.

Solution: Some Z-Wave systems require that the lock be within 12" (305 mm) of the controller during the pairing process. If the lock has already been installed on the door, remove the interior assembly from the mounting plate. Make sure the batteries are installed, and bring the interior assembly next to the controller. Follow your smart home system's instructions to begin pairing at the controller. The lock may need to remain stationary for 60 seconds during pairing.

Diagram shows a Z-Wave controller and a lock interior assembly positioned 12 inches (305 mm) apart.

Note: Some locks have an anti-tamper alarm that will sound if the interior is disconnected from the exterior. If this alarm is heard, perform the following:

1. Remove the battery pack from the interior.
2. Remove the exterior assembly from the door.
3. Connect the cable from the exterior assembly to the interior assembly.
4. Reinstall the battery pack.
5. Perform the pairing process while the interior and exterior are connected.

B I can see the lock in my controller, but I can't control it from the controller.

Cause: The system needs a repeater or router to reach the lock.

Solution: Adding repeaters to your system may help communication between your lock and the controller, especially if they are far away from each other.

Cause: The network configuration changed.

Solution: If any repeaters or routers in the system were moved since adding the lock to the system, perform the "rediscover" process in your system's user interface.

Cause: The lock is in sleep mode.

Solution: If the lock has been unable to communicate with the system after multiple attempts, it will go into sleep mode. Lock and unlock the door with a key so that the lock status transmits to the system. If it still does not communicate, remove (exclude/unpair) the lock from your system. Then, pair (add/include) the lock with your system again. If the problem persists, add a repeater or router between the controller and lock if none presently exist in the system.

Cause: The light module or switch is not beaming capable.

Solution: Z-Wave locks: Ensure the light module or switch located between the controller and lock is beaming capable. ZigBee locks: Ensure the router is reachable by both controller and lock.

C The lock fails to update or pair with a service provider's ZigBee smart home system.

Lock fails to OTA (Over the Air) update firmware.

1. Reboot the lock:
   1. Remove the battery pack from the lock.
   2. Press the "Program" button for 5 seconds and then the "A" button for 5 seconds.
   3. If TS (touchscreen controller) shows low battery trouble for the lock subjected to the firmware update, then install new batteries in the pack.
   4. Replace the battery pack into the lock.
   5. If the lock still fails to OTA update firmware, proceed to Step 2.
2. Delete, default, and pair lock again:
   1. Delete the lock from TS (touchscreen controller).
   2. Perform a factory reset:
      1. Remove the battery pack from the lock.
      2. Press the "Program" button for 5 seconds and then the "A" button for 5 seconds.
      3. Press and hold the "Program" button while reinserting the battery pack. Keep holding the button for 30 seconds until the lock beeps and the status LED flashes red.
      4. Press the "Program" button momentarily.
      5. After several seconds, the lock will flash the status LED red and green several times and beep twice (if audio is enabled) to indicate factory reset is complete.
   3. For model 910 or 914, perform handing on the lock. For model 916, it will automatically perform handing.
   4. Pair the lock with TS again.
   5. If the lock still fails to OTA update firmware, proceed to Step 3.
3. If the lock still fails to OTA update firmware after going through steps 1 and 2, it is recommended that your MSO/service provider contact Kwikset/Weiser for advanced replacement of the lock.

A The batteries drain within one day.

The lock must be replaced. Contact Technical Support.

B The batteries drain within one week.

Keypad error. See "Keypad error test" on page 14.

C The batteries drain within a few weeks.

Cause: The smart home system's user interface falsely reports a low battery.

Solution: If you receive an alert from your smart home system indicating that the battery is low, confirm this is true at the lock. Turn on switch #1 so that the status LED flashes every six seconds. If the LEDs turn amber or green, followed by a red flash, the battery is low. If the red flash is not seen, the battery is not low. This is an error on the smart home system side that will often be fixed when the lock is manually locked or unlocked.

Cause: The Wireless Card LEDs are staying on.

Solution: Remove the battery pack, press and hold the program button for 10 seconds. Replace the battery pack. If the Wireless Card LEDs continue to stay on, contact Technical Support.

Cause: The smart home system controller's communication with the lock is draining the battery.

Solution: Remove the lock from your system. Put a new set of batteries in the lock. Operate the lock in stand-alone mode for a week. If the batteries drain within the week, the problem resides in the lock. If the batteries do not drain, the problem may be the smart home controller. Call Technical Support.

Cause: The smart home system controller's ping frequency is too high.

Solution: Decrease the ping frequency from the controller to the lock to the lowest possible setting.

D The lock still shows low battery behavior locally and/or on SmartHome console after fresh batteries were installed:

To ensure proper operations post power cycle, allow 30 seconds between battery removal and replacement. If the lock still displays low battery behavior and/or fails to join/rejoin a ZigBee network, remove the battery pack, press and hold the program button for 5 seconds then press and hold button A for 5 seconds. Replace the battery pack.