This document outlines Special Service Campaign 22LC01 issued by Lexus, a Division of Toyota Motor Sales, USA, Inc. It addresses a specific condition affecting multiple 2021-2022 model year Lexus vehicles.
Campaign Overview
The campaign focuses on the Data Communication Module (DCM) and its reprogramming. The identified issue may prevent the driver and Safety Connect operator from hearing each other's voices during a Safety Connect call due to improper DCM programming.
Key Details:
- Campaign Number: 22LC01
- Affected Vehicles: Multiple 2021-2022 Model Year Lexus vehicles (e.g., IS, LC, LS, NX, RC, RX, GX).
- Issue: Potential inability to hear voices during Safety Connect calls due to DCM programming.
- Remedy: Authorized Lexus dealers will update the DCM software free of charge.
- Original Publication Date: February 24, 2022
Lexus is committed to ensuring vehicle safety and customer satisfaction. Owners of affected vehicles will be notified by mail, and dealers are provided with detailed procedures for diagnosis and repair.
For more information or to check campaign status, owners can visit www.lexus.com/recall or contact the Lexus Brand Engagement Center.
