2014 Lexus RX 350 Warranty and Services Guide

Welcome and Overview

This guide provides essential information for owners of the 2014 Lexus RX 350. It outlines the comprehensive warranty coverage, complimentary services, and detailed maintenance schedules designed to ensure optimal performance and longevity of the vehicle.

Owner Amenities & Services

Lexus offers several complimentary services to enhance the ownership experience:

• Complimentary Services: Includes first and second scheduled maintenance, loaner vehicles, and travel protection.
• Roadside Assistance: Provided 24/7 through the American Automobile Association for towing, jump-starts, and more.
• Other Benefits: Covers quality control, vehicle service history, service agreements, and specific guidance on body repairs and the Smart Key system.

Warranty Information

Details on various warranty coverages are provided, including:

• Basic Warranty (48 months/50,000 miles)
• Powertrain Warranty (72 months/70,000 miles)
• Restraint Systems Warranty (72 months/70,000 miles)
• Corrosion Perforation Warranty (72 months)
• Emission Control Warranties (Federal and California)

The guide also outlines owner responsibilities for maintenance and how to obtain warranty service.

Maintenance Requirements

This section details the importance of scheduled maintenance, including:

• Recommended intervals (every six months or 5,000 miles).
• Specific maintenance items for various mileage intervals.
• Guidance on special operating conditions that may require more frequent service.
• Explanation of common maintenance procedures.

Assistance and Support

For any concerns or issues, Lexus provides a structured approach to resolution:

• Step 1: Discuss with dealership management.
• Step 2: Contact Lexus Customer Satisfaction Department.
• Step 3: Utilize the National Center for Dispute Settlement (NCDS) for arbitration if needed.

For locating a dealership or further assistance, visit www.lexus.com or call (800) 255-3987.