Greystone 31" LED Crystal Flame Electric Fireplace

Safety Information

Please read and understand this entire manual before attempting to assemble, operate or install the product.

Any use of this appliance other than that recommended by the manufacturer in this owner manual may cause fire, burns, electric shock and/or other serious injuries or death.

When using electrical appliances, basic precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following:

1. Read the manufacturer's instructions completely before using this appliance.
2. This appliance will become hot when in use. To avoid burns, do not let bare skin touch hot surfaces. The grill at the top of this heater, in particular, will become hot when the heater is active. Take special care not to block the air intake or exhaust vents.
3. Extreme caution is necessary when the appliance is used by or near children or invalids and whenever the heater is left operating and unattended.
4. Do not operate the heater if the power cord or plug has been damaged or the heater has been damaged or malfunctioned in any way. Take the appliance to an authorized service facility for examination, electrical or mechanical adjustment or repair.
5. Do not use outdoors.
6. This heater is not intended for use in bathrooms, laundry areas, and similar indoor locations. Never locate the heater where it may fall into a bathtub or other water container.
7. To disconnect the appliance, turn all controls to "OFF", and then remove the plug from the electrical outlet.
8. The appliance comes equipped with a 3-prong grounding plug. Do not cut the grounding prong. Connect to properly grounded 120V outlets only.
9. Do not insert or allow foreign objects to enter any ventilation or exhaust openings, as this may cause an electric shock or fire, or damage the appliance.
10. To prevent a possible fire, do not block air intakes or exhausts in any manner. Do not use on soft surfaces, like a bed, where openings may become blocked.
11. All electrical heaters have hot and arcing or sparking parts inside. Do not use in areas where gasoline, paint, or flammable liquids are used or stored, or where the appliance will be exposed to flammable vapors.
12. Avoid using the appliance with an extension cord. Extension cords may overheat and cause a risk of fire. If an extension cord MUST be used, the cord must be No. 16AWG minimum size and rated not less than 1875 Watts. The extension cord must be a 3-prong cord with grounding type plug and cord connection and should not exceed 20" (6m) in length.
13. When transporting or storing the heater, take care to keep both the unit and power cord/plug dry, free from excessive vibration and away from heat sources.
14. Use the heater only as described in this manual. Any other use not recommended by the manufacturer may cause fire, electric shock, or injury to persons.
15. Do not attempt to burn wood or other materials in this heater.

Troubleshooting

WARNING: Turn off the unit, unplug, and allow the unit to cool for at least 10 minutes before attempting to perform any service. Only a qualified professional should attempt to service or repair the unit.

Product Specifications

• Voltage: 120VAC, 60Hz
• Amps: 12.5Amps
• Watts: 1500Watts

Care and Maintenance

WARNING: Before attempting to perform any maintenance on this unit, turn all controls to the "OFF" position and unplug. Allow the unit to be "OFF" for at least 10 minutes before any maintenance is applied in order to allow all components to cool down properly.

Cleaning:

1. To remove dust, fingerprints or other marks from glass window, use clean damp cloth. Do not spray glass cleaner or other liquids directly onto the glass.
2. Clean metal surfaces with a clean damp cloth, making sure not to push dust or debris into any air intake or exhaust vents.
3. Do not use abrasive cleaners or spray liquids on any part of the appliance.
4. Periodic cleaning vacuuming of the fan/heater unit is strongly recommended to ensure that no dirt or foreign objects build up.

Replacing Remote Control Battery

If the remote control stops functioning or operates poorly, the battery should be replaced with a new one (model# CR2025).

1. The battery compartment can be found on the back side of the remote control.
2. Press and slide the battery door to open and remove the old battery.
3. Insert a new CR2025 coin battery, making sure that the polarity "+" and "-" match properly as illustration showing.
4. Close the battery door.

Warning

Like with any remote control unit, the remote control unit included with your fireplace may unintentionally affect other electric products such as TVs. If this occurs, you can change the encryption on your fireplace remote so that it will not affect other products. To change the settings on your fireplace remote, hold down the Timer button on the fireplace remote for 3 seconds. To test, use your fireplace remote and see if your other products are still affected. If so, you may change your fireplace remote to a third encryption by again holding down the Timer button on the remote for 3 seconds. To test this third encryption setting, use your fireplace remote and see if your other products are still affected. To get back to the original encryption setting, hold down the Timer button on the fireplace remote for 3 seconds.

Zero Clearance Fireplace

The electric fireplace has zero clearance safety technology. With the advanced zero clearance safety sensor, if there is something covering or closing the slide outs, after about 20 seconds, the appliance will switch off power automatically. Then pull the plug out, let the appliance cool down for 3 minutes, plug the power cord in again, the fireplace will be working again.

Preparation

CAUTION: This heater has a front panel made of GLASS! Always use extreme caution when handling glass. Failure to do so could result in personal injury or personal damage.

This heater is for use on 120Volts. The heater has a 3-prong grounded plug (Figure 2.A). If your electrical outlet has only 2 slots (Figure 2.B), you will have to use an adapter (Figure 2.C) to convert from the 3-prong power cord to a 2-slot receptacle. The green grounding plug extending from the adapter must be securely connected to a permanent ground such as a properly grounded outlet box. The adapter should only be used if a proper 3-slot receptacle is not available.

NOTE: Adapters are not allowed for use in Canada.

A 15 AMP circuit is required to operate this appliance. If the breaker trips when the appliance is running, you may need to move the appliance to another location or unplug other appliances that are on the same circuit.

Installation

Please assemble on a soft and clean surface to prevent damage or scratch.

1. Fastening the Hinges

Fasten the mounting hinges with 4 pcs of 4X8mm screws.

[Image: Diagram showing hinges being fastened with screws]

2. Installing the Fireplace

Secure the fireplace to the wall using Anchor Screws 6X25mm.

[Image: Diagram showing the fireplace being secured to the wall with screws]

3. Hanging the Front Frame

Hang the Front Frame on the fireplace and gently push on the lower part of the frame until it snaps into place.

[Image: Diagram showing the front frame being attached to the fireplace]

Operating Instruction

Read all instructions and warnings prior to operating the appliance. Ensure that all controls are in the "OFF" position before plugging the appliance in to a properly grounded electrical outlet.

Flame and heater can be operating separately or at the same time.

The Fireplace control functions can be accessed in two ways:

1. Using the touch pad control panel, located on the upper right hand of the fireplace (Figure4).
2. Using the multi-function remote control (Figure5), functions same as control panel.

[Image: Figure 4 showing the control panel]

[Image: Figure 5 showing the remote control]

Using the Control Panel

Power (Figure6.A): Press the POWER button to turn on the unit. Press again to turn off the unit. As long as the unit is powered on, the flame and log will be alight and all functions are accessible.

Flame button (Figure6.B): Flame button, there are four flame colors option. Press once, the flame changes from Mix orange and blue to orange. Second press, flame changes from orange to blue. Third press, flame cycles from orange/blue/mix orange and blue. Fourth press, flame changes back to Mix orange and blue. Long press this button for 3 seconds to change the temperature unit from °F to °C or from °C to °F.

Ember bed button (Figure6.C): Ember bed button. There are four ember bed colors option. Press once, the color changes from orange to blue. Second press, the color changes from blue to white. Third press, the color cycles from green/blue/white. Fourth press, the color changes back to orange.

Heat (Figure6.D): Heating button. Press once for lower level heating power. Second press for high level heating power. Third press to turn off heating. Long press this button for 3 seconds to change the temperature from ON/62°F/64°F･･････82°F. ON means high power heating. This function is not affected by the temperature sensor. If setting temperature, the unit would automatically heat up according to the environment temperature.

Timer (Figure6.E): Press once to activate the TIMER. Use the Timer to have the unit turn off automatically after 0.5H to 9 hours. The display screen will show the setting shortly.

Contact Information

For further information, please contact:

Way Interglobal Network, LLC
3002 Coast Ct
Elkhart IN 46514
(574) 971-4490
Hours: Monday - Friday
7:30 a.m. - 4 p.m. Eastern Time
Closed Saturday-Sunday

GREYSTONE is a registered Trademark of Way Interglobal Network, LLC.