Safety Information
Please read and understand this entire manual before attempting to assemble, operate, or install the product.
WARNING: Any use of this appliance other than that recommended by the Manufacturer in this owner's manual may cause fire, burns, electric shock, and/or other serious injuries or death.
When using electrical appliances, basic precautions should be followed to reduce the risk of fire, electric shock, and injury to persons, including the following:
- Read the manufacturer's instructions completely before using this appliance.
- This appliance will become hot when in use. To avoid burns, do not let bare skin touch hot surfaces. The grill at the top of this heater may become hot when the heater is active. Take special care not to block the air intake or exhaust vents.
- Extreme caution is necessary when the appliance is used by or near children or invalids, and whenever the heater is left operating and unattended.
- Do not operate the heater if the power cord or plug has been damaged or the heater has been damaged or malfunctioned in any way. Take the appliance to an authorized service facility for examination, electrical or mechanical adjustment, or repair.
- Do not use outdoors.
- This heater is not intended for use in bathrooms, laundry areas, and similar indoor locations. Never locate the heater where it may fall into a bathtub or other water container.
- To disconnect the appliance, turn all controls "OFF", and then remove the plug from the electrical outlet.
- The appliance comes equipped with a 3-prong grounding plug. Do not cut the grounding prong. Connect to properly grounded 120V outlets only.
- Do not insert or allow foreign objects to enter any ventilation or exhaust openings, as this may cause an electric shock or fire, or damage the appliance.
- To prevent a possible fire, do not block air intakes or exhaust in any manner. Do not use on soft surfaces, like a bed, where openings may become blocked.
- All electrical heaters have hot and arcing or sparking parts inside. Do not use in areas where gasoline, paint, or flammable liquids are used or stored, or where the appliance will be exposed to flammable vapors.
- Avoid using the appliance with an extension cord. Extension cords may overheat and cause a risk of fire. If an extension cord MUST be used, the cord must be No.16AWG minimum size and rated not less than 1875 Watts. The extension cord must be a 3-prong cord with grounding type plug and cord connection and should not exceed 20 feet (6m) in length.
- When transporting or storing the heater, take care to keep both the unit and power cord/plug dry, free from excessive vibration, and away from heat sources.
- Use the heater only as described in this manual. Any other use not recommended by the manufacturer may cause fire, electric shock, or injury to persons.
- Do not attempt to burn wood or other materials in this heater.
Preparation
CAUTION: This heater has a front panel made of GLASS! Always use extreme caution when handling glass. Failure to do so could result in personal injury or personal damage.
This heater is for use on 120 Volts. The heater has a 3-prong grounded plug. If your electrical outlet has only 2 slots, you will have to use an adapter to convert from the 3-prong power cord to a 2-slot receptacle. The green grounding plug extending from the adapter must be securely connected to a permanent ground, such as a properly grounded outlet box. The adapter should only be used if a proper 3-slot receptacle is not available.
NOTE: Adapters are not allowed for use in Canada.
Diagram Description: A visual shows a 3-prong plug (grounding pin) and a 2-slot outlet (labeled 'A' and 'B'). Outlet 'B' shows a 'MATEL SCREW' for grounding. An adapter (labeled 'C') is shown connecting the 3-prong plug to the 2-slot outlet, with a grounding means to connect to the grounding screw.
A 15 AMP circuit is required to operate this appliance. If the breaker trips when the appliance is running, you may need to move the appliance to another location or unplug other appliances that are on the same circuit.
Pre-Assembly
Hardware Included
| Part | Description | Quantity |
|---|---|---|
| AA | Anchor Screw | 2 |
| BB | Anchor Screw | 12 |
| CC | Anchor Screw | 24 |
| DD | Wall Anchor | 24 |
| EE | Mounting Hinge | 4 |
Product Size
Diagram Description: Technical drawings showing the dimensions of the fireplace unit. Key dimensions include width (46.57 inches overall, 40.94 inches opening), height (19.69 inches overall, 11.18 inches opening), and depth (5.91 inches, 18.20 inches for built-in). A separate view shows the mounting bracket with dimensions 42.70 inches.
Planning Assembly
Before beginning assembly of product, make sure all parts are present. Compare parts with Hardware included and package contents lists. If any part is missing or damaged, do not attempt to assemble, install, or operate the product. Contact customer service for replacement parts.
Package Contents
Diagram Description: An exploded view of the fireplace unit showing the main fireplace body, the front frame, and the mounting bracket. A separate image shows the remote control with buttons labeled ON/OFF, TEMP, FLAME, HEAT, COLORFUL, TIMER.
| Part | Description | Quantity |
|---|---|---|
| A | Mounting Bracket (Pre-Attached) | 1 |
| B | Fireplace | 1 |
| C | Front Frame | 1 |
| D | Remote | 1 |
Installation Options
The fireplace can be installed with 3 options:
- Wall hanging with provided mounting bracket.
- Built in construction.
- Assembly with mantel.
Follow installation instructions below based on installation preference.
Option 1: Wall Hanging
Diagram Description: Two images showing the wall hanging installation. The first shows the fireplace unit with the mounting bracket attached to the wall. The second shows a closer view of the bracket mounted to the wall.
Option 2: Built In
Diagram Description: Two images illustrating the built-in installation. The first shows the fireplace unit being placed into an opening in a wall, with the front frame flush with the wall surface. The second shows a side view of the fireplace unit recessed into the wall.
Installation - Wall Hanging
Step 1: Remove the Mounting Bracket
Remove the Mounting Bracket (A) from the back of the Fireplace (B) by removing the two pre-attached Screws (AA) at the top back of the unit.
Diagram Description: An illustration shows the back of the fireplace unit. Screws labeled 'AA' are shown being removed from the top of the unit, releasing the mounting bracket 'A' from the fireplace body 'B'.
Step 2: Choosing a Wall Location
Choose a wall location to attach the Mounting Bracket (A). Position the Mounting Bracket (A) in the desired location. Use a level to align the bracket and mark the four holes with a pencil.
Diagram Description: An illustration shows the mounting bracket 'A' being held against a wall. A spirit level is placed on top of the bracket to ensure it is horizontal. Four points are marked on the wall through the holes in the bracket.
Step 3: Drilling the Holes
Drill 12 7/25 inch (7mm) holes in the wall. Insert the Wall Anchors (DD) into the holes using a hammer.
Diagram Description: An illustration shows multiple wall anchors (DD) and screws, with a hammer. It depicts drilling holes and inserting anchors into the wall.
Step 4: Attaching the Mounting Bracket
Attach the Mounting Bracket (A) to the wall by fastening the Twelve Anchor Screws (CC) into the wall anchors.
Diagram Description: An illustration shows the mounting bracket 'A' being secured to the wall using screws 'CC' inserted into the wall anchors.
Step 5: Hanging the Fireplace
Hang the Fireplace (B) on the hooks at the bottom of the Mounting Bracket (A) and push the Fireplace (B) into the Mounting Bracket (A). Re-fasten the two screws removed in Step 1.
Diagram Description: An illustration shows the fireplace unit 'B' being lifted and hung onto the mounting bracket 'A' attached to the wall. Screws are then shown being re-inserted at the top to secure the unit.
Step 6: Hanging the Front Frame
Hang the Front Frame (C) on the Fireplace (B) and gently push on the lower part of the frame until it snaps into place.
Diagram Description: An illustration shows the front frame 'C' being attached to the fireplace unit 'B'. It is shown being hooked at the top and then pushed at the bottom to click into place.
Installation - Built in Construction
Fasten the Mounting hinges (EE) with Screws (AA).
Diagram Description: An illustration shows mounting hinges 'EE' being attached to the fireplace unit using screws 'AA'. This is likely for a built-in application where hinges might be used for access or mounting.
Installing the Fireplace
Secure the fireplace to the mantel using Anchor Screws (CC).
Diagram Description: An illustration shows the fireplace unit being fitted into a wall opening or mantel. Screws 'CC' are shown securing the unit from the front or sides into the surrounding structure.
Hanging the Front Frame
Hang the Front Frame (C) on the Fireplace (B) and gently push on the lower part of the frame unit until it snaps into place.
Diagram Description: Similar to the wall-hanging installation, this shows the front frame 'C' being attached to the fireplace unit 'B' and secured by pushing the lower edge.
Operation
Touch Panel
Diagram Description: An image of the touch control panel on the fireplace. It shows icons for Power (ON/OFF), Colour, Flame, Heater, Temperature, and Timer.
ON/OFF
Push the Power button to supply power to all functions of the fireplace. Push the Power button again to turn off all functions.
Colour
Press the sidelights button to change the coalbed color between the four settings: Yellow, Red, Blue, Blue/Yellow, cycling.
Flame
There are five brightness levels that can be selected: L5, L4, L3, L2, L1, cycling.
Heater / Temperature
To set the thermostat, use the heater button on the touch control panel to select the desired temperature. Cycle through LL, HH, OO settings. The thermostat setting range is 65°F to 95°F, always ON. The thermostat is adjustable by 1°F increment by pressing the up or down buttons.
Timer
Press the Timer button to cycle through the ten timer settings (30 minutes, 1 Hour, 2H, 3H, 4H, 5H, 6H, 7H, 8H, 9H) and the OFF setting.
The fireplace can be operated by either the remote control or the control panel.
Remote Control Warning
Like with any remote control unit, the remote control unit included with your fireplace may unwantedly affect or control other electric products such as TVs. If this occurs, you can change the encryption on your fireplace remote so that it will not affect other products. To change the settings on your fireplace remote, hold down the Timer button on the remote for 3 seconds. To test, use your fireplace remote and see if your other products are still affected. If so, you may change your fireplace remote to a third encryption by again holding down the Timer button on the remote for 3 seconds. To test this third encryption setting, use your fireplace remote and see if your other products are still affected. To get back to the original encryption setting, hold down the Timer button on the fireplace remote for 3 seconds.
Zero Clearance Fireplace
The electric fireplace has zero clearance safety technology. With the advanced zero clearance safety sensor, if there is something covering or closing the slide outs, after about 20 seconds, the appliance will switch off power automatically. Then pull the plug out, let the appliance cool down for 3 minutes, plug the power cord in again, and the fireplace will be working again.
Troubleshooting
WARNING: Turn off the unit, unplug, and allow the unit to cool for at least 10 minutes before attempting to perform any service. Only a qualified professional should attempt to service or repair the unit.
| PROBLEM | POSSIBLE CAUSE | SOLUTION |
|---|---|---|
| Simulated flame is dim or not presenting | 1. Flame setting incorrect 2. "Flame wand" has come loose from bracket. 3. "Flame wand" driving motor is not functioning. 4. LED light burn out | 1. Reset flame 2. Remove screws holding back panel in place and remove back panel. Secure end of flame wand back into the support bracket. 3. Call for technical service. 4. Change it with new LED strip. |
| The appliance turns off and will not turn back on | 1. The overheat protection device in the appliance has been triggered. 2. House circuit breaker has been tripped. | 1. Turn off and unplug the appliance, allow the insert to cool down for at least 10 minutes, then plug in and restart. 2. Reset house circuit breaker. |
| The appliance does not turn on when the appliance setup to be "ON" | 1. The overheat protection device in the appliance has been triggered. | 1. Turn off and unplug the appliance, allow the insert to cool down for at least 10 minutes, then plug in and restart. |
| Remove Control does not work | 1. Low batteries. 2. Turn on the unit by control panel manually before using remote control. | 1. Replacing with new battery. 2. Turn on the unit by control panel manually before using remote control. |
Product Specifications
| Voltage | 120VAC, 60Hz |
| Amps | 12.5 Amps |
| Watts | 1500 Watts |
