Kenmore Dishwasher Use & Care Guide

Kenmore Dishwasher

Use & Care Guide

Models: 587.14000, 587.14001, 587.14002, 587.14008, 587.14009

Sears Dishwasher Warranty

Full One-Year Warranty on Dishwasher

For one year from the first day of use in your home, Sears will repair, free of charge, defects in material or workmanship.

Full Ten-Year Warranty Against Leaks in the Tub and Inner Door Panel

For ten years from the first day of use, if a leak occurs due to failure of the tub or inner door panel (cracking, chipping, or peeling), Sears will replace it free of charge.

Warranty coverage is 90 days for non-private family use.

Warranty service is available through the nearest Sears Service Center/Department in the United States. This warranty applies only while this product is in use in the United States.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Contact: Sears, Roebuck and Co., Dept. 817WA, Hoffman Estates, IL 60179.

The model number is found on the serial plate fastened to the tub wall just inside the dishwasher door.

All repair parts are available for immediate purchase or special order from Sears Service Center or Service Department at most Sears Stores. For service or parts by phone, call toll-free numbers listed on the back cover.

When requesting service or ordering parts, always provide: Product Type, Part Number, Model Number, Part Description.

Important Safety Instructions

⚠️ This symbol alerts you to dangers such as personal injury, burns, fire, and electrical shock.

To Reduce Risk of Fire, Electrical Shock, or Injury:

  • Read all instructions before using your dishwasher.
  • Use your dishwasher only as instructed in this Use and Care Guide.
  • Practice common sense and caution when installing, operating, and maintaining any appliance.
  • DISHWASHER MUST BE ELECTRICALLY GROUNDED. Refer to Installation Instructions for details.
  • This dishwasher operates on regular house current (120 V, 60 Hz). Use a circuit equipped with a 15-ampere fuse or circuit breaker. Use a 20-ampere fuse if connected with a food waste disposer.
  • Do not operate the dishwasher unless all enclosure panels are in their proper place.
  • To avoid entrapment and/or suffocation, remove the door or door latch mechanism from any dishwasher that is discarded or not in use.
  • Keep young children and infants away from the dishwasher when it is operating.
  • Do not let children abuse, sit, stand, or play on the door or racks of a dishwasher.
  • Use only detergents and rinse agents recommended for use in a dishwasher.
  • Store dishwasher detergent and rinse agents out of the reach of children.
  • Do not wash plastic items unless marked "dishwasher safe" or the equivalent; they may melt and create a fire hazard.
  • If the dishwasher drains into a food disposer, ensure the disposer is completely empty before running the dishwasher.
  • Disconnect electrical power to the dishwasher before servicing.
  • Repairs should be done by a qualified technician.
  • Do not tamper with controls.
  • Do not touch the heating element during or immediately after use.
  • When loading items to be washed:
    • Locate sharp items and knives so they are not likely to damage the door seal or tub.
    • Load sharp items and knives with handles up to reduce the risk of cut-type injuries.
  • Hydrogen Gas Warning: Under certain conditions, hydrogen gas may be produced in a hot water system that has not been used for 2 weeks or more. HYDROGEN GAS IS EXPLOSIVE. If the hot water system has not been used for such a period, before using the dishwasher, turn on all hot water faucets and let water flow from each for several minutes to release accumulated hydrogen gas. HYDROGEN GAS IS FLAMMABLE. Do not smoke or use an open flame during this time.
  • Do not store or use combustible materials, gasoline, or other flammable vapors and liquids in the vicinity of this or any other appliance.

SAVE THESE INSTRUCTIONS

Operating Instructions

Getting Started

  1. Load dishwasher (See Preparing and Loading Dishes).
  2. Add detergent (See Dishwasher Dispenser & Detergents).
  3. Add rinse aid, if needed (See Rinse Aid).
  4. Select desired energy OPTIONS (See Energy Options).
  5. Turn dial clockwise to select cycle (See Cycle Chart).
  6. Run hot water faucet nearest dishwasher until water is hot. Turn water off.
  7. To start, close door to latch.

Cycle Chart

CycleDescriptionTo Select CycleWater (approx.)Time (approx.)Washes/Rinses
Heavy WashFor pots, pans, casseroles and dinnerware with dried-on or baked-on soils.• Select desired OPTIONS.
• Turn dial to HEAVY WASH.
8.4 gal.
31.8 liters
103 min.*2 washes
5 rinses
Normal WashFor regularly soiled dishes and silverware.• Select desired OPTIONS.
• Turn dial to NORMAL WASH.
7.2 gal.
27.3 liters
95 min.*2 washes
4 rinses

* Includes dry time.

Energy Options

Heat Dry On Option

Provides faster drying as the heating element is on during the drying portion of the cycle.

Heat Dry Off Option

Saves electricity as the heating element is off. To speed drying, open the door slightly after the cycle is complete.

Note: Some water droplets may remain on door and tub. Water vapor may be seen from the vent during drying. The drying option can be changed mid-cycle and affects only the drying period.

Preparing and Loading Dishes

Dish Preparation

Scrape away large food pieces (bones, pits, toothpicks, etc.). The continuous filtered wash system removes remaining particles. Loosen burned-on foods. Empty liquids from glasses and cups.

Rinse off soils like mustard, mayonnaise, vinegar, lemon juice, and tomato-based products if not running the dishwasher immediately, as they can discolor stainless steel and plastics.

  • Load racks so large items do not block the detergent dispenser from opening.
  • Check manufacturer recommendations for washing specific items.
  • If draining into a food disposer, ensure it is completely empty before starting the dishwasher.

Loading the Top Rack

The top rack is designed for cups, glasses, small plates, saucers, and bowls.

  • Load glasses here; damage may occur if placed on the bottom rack.
  • Load plastic items here only; melting may occur if placed on the bottom rack.
  • Face open ends down for better cleaning and draining.
  • Ensure delicate items do not touch each other during operation.
  • Long-handled knives and utensils can be placed in the top rack.

Loading the Bottom Rack

  • Place plates and platters so they do not touch.
  • Place bowls, casseroles, and sauce pans with the soiled surface facing down or toward the center; tilt slightly for better drainage.
  • Ensure pan handles do not protrude through the bottom rack and block the spray arm rotation.
  • Do not block the tower protector.

Loading the Silverware Basket

Mix spoons, forks, and knives to prevent nesting for better cleaning and drying.

  • For safety, load sharp knives and forks with handles up.
  • Ensure nothing protrudes through the bottom of the basket or rack to block the spray arm.
  • Do not mix silver and stainless steel to avoid damaging the silver finish.

Dishwasher Dispenser & Detergents

Filling the Detergent Dispenser

The dispenser has one covered and one uncovered cup. Detergent in the uncovered cup falls into the dishwasher when the door is closed. The covered cup opens automatically to release detergent.

  • Use only fresh automatic dishwashing detergent; other detergents will cause oversudsing.
  • Add detergent just before starting the cycle.
  • Store detergent in a cool, dry location. Moist or caked detergent will not dissolve properly.

How much Detergent to use

The amount of detergent depends on water hardness, measured in grains per gallon. Too little detergent can result in poor cleaning and hard water filming or spotting. Too much detergent in soft water can cause a permanent film called etching. Your local water company or water softener company can tell you your water hardness.

CycleSoft Water (0-3 grains)Medium Hard Water (4-8 grains)Hard Water (9-12 grains)Very Hard Water* (over 12 grains)
Heavy Wash or Normal Wash2 teaspoons (each cup-1/4 full)5 teaspoons (each cup-fill to line above "Regular")8 teaspoons (each cup-completely full)Each Cup-Completely Full (water softener recommended)

*For very hard water, detergent alone may not be enough. A water softener is recommended. Try adding 1 teaspoon of detergent for each grain above 12. Unlatch the door, open slowly, and add detergent to the bottom of the tub. Close and latch the door.

Rinse Aid

Rinse aid greatly improves drying and reduces water spots and filming by making water sheet off dishes.

A dispenser, located next to the detergent cup, automatically releases rinse aid during the last rinse. If spotting and poor drying occur, increase the amount of rinse aid by rotating the dial to a higher number. The dial is located under the dispenser cap. The indicator is dark when full and clear when time to refill.

To add liquid rinse aid: Turn dispenser cap 1/4 turn counterclockwise and lift out. Pour in rinse aid until liquid touches the indicated fill level. Replace cap. Do not overfill, as this can cause oversudsing. Wipe up spills with a damp cloth.

The dispenser holds enough for 35 to 140 washes, depending on setting.

Factors Affecting Performance

Water Pressure

The hot water line to the dishwasher must provide water pressure between 20 and 120 psi. Low water pressure may occur when laundry or showers are in operation; wait until water use is reduced before starting the dishwasher.

Water Temperature

Hot water is needed for best dishwashing and drying results. Water entering the dishwasher should be at least 120°F (49°C) for satisfactory results.

To check water temperature: Turn on the hot water faucet nearest the dishwasher for several minutes to clear cool water from pipes. Hold a candy or meat thermometer in the stream of water to check the temperature. If the temperature is below 120°F (49°C), have a qualified person raise the hot water heater thermostat setting.

Important: Before starting a cycle, run hot water through the faucet to clear cool water from the pipe.

Care and Cleaning

⚠️ Burn Hazard

Allow the heating element to cool before cleaning the interior. Failure to do so can result in burns.

Outside

Occasionally wipe with a mild nonabrasive detergent and water. Rinse and dry.

Inside

The inside of the dishwasher, including the filter, is self-cleaning with normal use. If needed, clean around the tub gasket area with a damp cloth.

Note: Hard water may cause lime deposit buildup on the interior. For cleaning instructions, see the "Removing Spots and Film" section.

Overfill Protector

Located in the left front corner of the tub; keeps the dishwasher from overfilling.

  • Clean occasionally with household cleaner containing vinegar or bleach to dissolve any buildup.
  • The Overfill Protector should move up and down freely about one inch. If it does not move, lift and clean underneath.

Care of Drain Air Gap

If a drain air gap was installed, check to ensure it is clean for proper draining. It is usually mounted on the countertop and can be inspected by removing the cover. This is not part of your dishwasher and is not covered by warranty.

⚠️ Property Damage Hazard

Freezing temperatures may cause water lines to rupture. Ensure all supply lines and circulating lines within the dishwasher are protected. Failure to do so could result in property damage.

Winterizing

A dishwasher left in an unheated place should be protected from freezing. Have a qualified person perform the following:

To Disconnect Service:

  1. Turn off electrical power to the dishwasher at the supply source (remove fuses or trip circuit breaker).
  2. Shut off water supply.
  3. Place a pan under the inlet valve. Disconnect the water line from the inlet valve and drain into the pan.
  4. Disconnect the drain line from the pump and drain water into the pan.
  5. Refer to Installation Instructions for more details.

To Restore Service:

  1. Reconnect the water, drain, and electrical power supply.
  2. Turn on water and electrical power supply.
  3. Fill both detergent cups and run the dishwasher through a NORMAL cycle.
  4. Check connections to make sure they do not leak.
  5. Refer to Installation Instructions for more details.

Solutions to Common Dishwashing Problems

Review this list before calling for service to save time and expense. This list includes common experiences that are not the result of defective workmanship or material in your dishwasher.

Food Soils Left on Dishes

  • Choose another cycle for longer washing time.
  • Check rack loading section for proper loading; avoid nesting items.
  • Home water pressure may be too low (should be 20-120 psi).
  • Check incoming water temperature (should be at least 120°F/49°C).
  • Check water hardness; a water softener may be necessary for extremely hard water.
  • Use fresh detergent.
  • Ensure the tower in the lower rack is not blocked.
  • Make sure items are not blocking the spray arm, preventing it from rotating.

Dishes Not Dry

  • Select HEAT DRY ON option.
  • Make sure the rinse aid dispenser is filled.
  • Increase the amount of rinse aid.
  • Check incoming water temperature (should be at least 120°F/49°C).
  • Check for proper loading; avoid nesting items.
  • Plastic items may need to be towel dried.
  • Cups with a concave bottom will collect water.

Dishware Chipped

  • Load with care and do not overload.
  • Place delicate items in the top rack.
  • Place glasses securely against pins and not over pins.
  • Load items so they are secure and don't jar loose when moving racks in and out. Move racks slowly.
  • Ensure tall glasses and stemware will clear the top of the tub when the rack is pushed in.
  • Fine antique china and crystal should be hand-washed.

Glassware/Flatware Spotted or Cloudy

  • Check water hardness; a water softener may be needed for extremely hard water.
  • Water temperature may be low; avoid extremely low or high temperatures.
  • Avoid overloading and improper loading.
  • Use fresh detergent; old detergent is ineffective.
  • Check that the proper amount of detergent is being used. Also, check phosphate level.
  • Home water pressure may be too low (should be 20-120 psi).

Dishware Stained or Discolored

  • Tea and coffee stains: Remove with a solution of 1/2 cup bleach and 1 quart warm water. Rinse thoroughly.
  • Iron deposits: Can cause a yellow or brown film. A special filter installed in the water supply line may correct this.
  • Aluminum utensils can leave gray/black marks when they rub against other items; load properly.
  • Certain high acid foods can cause discoloration of stainless steel and plastics if allowed to sit for a long period. Rinse by hand if not operating the dishwasher at once.
  • Mixing stainless steel and silver utensils in the silverware basket can cause pitting of the stainless steel blades; avoid mixing.

Etching

  • Using too much detergent in soft or softened water causes this film that cannot be removed.
  • Adjust the amount of detergent based on the water hardness.
  • Lower the water temperature.
  • Use the HEAT DRY OFF option.

Dishwasher Won't Fill

  • Is the water supply turned on?
  • Does the overfill protector move up and down freely? Normal water fill covers the filter area.

Dishwasher Leaks

  • Use only fresh detergent designed for automatic dishwashers; measure carefully. Try a different brand.
  • Spilled rinse aid can cause foam and lead to overflowing; wipe up any spills with a damp cloth.
  • Check to see that the dishwasher is level.

Normal Sounds You Will Hear

Normal sounds include water fill, water circulation, and motor sounds.

Water in Bottom of Tub

Water left in the bottom of the tub after a cycle is complete is not normal. If water remains, the dishwasher may not be draining properly.

Vapor at Vent

Water vapor escapes from the vent when the dishwasher is operating; this is normal.

Dishwasher Won't Run

  • Check if the circuit breaker is tripped or if a fuse is blown.
  • Make sure the water supply is turned on.
  • Check if the cycle is set correctly.
  • Make sure the door is closed and latched.

Dishwasher Does Not Drain Properly

  • If the unit is hooked up to a food waste disposer, ensure the disposer is empty.
  • Check if the knockout plug has been removed from inside the food waste disposer inlet.
  • Check if the drain hose is kinked.
  • Make sure the cycle is complete (not paused).

Detergent Left in Cups

  • Detergent may be old; discard and use fresh detergent.
  • Be sure water action can reach the dispenser.
  • Check if the cycle has been completed.
  • Make sure items do not prevent the detergent dispenser from opening.

Dishwasher Has an Odor

  • Soiled dishes left in the dishwasher too long can create an odor; rinse dishes if not running the dishwasher at once.
  • There may be a "new" smell when first installed; this is normal.
  • Check to see if the unit is draining properly.

Stains on Tub Interior

Washing large amounts of dishware with tomato-based soil can cause a pink/orange appearance. This will not affect performance and will gradually fade. Pre-rinsing will reduce the chance of staining. Using the HEAT DRY OFF option may lessen staining.

Removing Spots and Film

Hard water can cause lime deposit buildup on the interior. Dishes and glasses may also get spots and film for various reasons. To remove buildup, spots, and film, clean using these instructions:

  1. Load clean dishes and glasses normally. Do not load metal utensils or silverware.
  2. Do not add detergent.
  3. Turn dial to NORMAL WASH. Close and latch door to start.
  4. Allow dishwasher to run for 40 minutes to reach the main wash portion of the cycle.
  5. Unlatch and open the door, then pour 2 cups of white vinegar into the bottom of the dishwasher.
  6. Close and latch the door and allow the cycle to finish.

Note: If these conditions persist, a home water softener should be considered.

Contact Information

For repair of major appliances in your home, no matter who made it, no matter who sold it:

1-800-4-MY-HOME (1-800-469-4663) - Anytime, day or night (U.S.A. and Canada)

Website: www.sears.com (U.S.A.), www.sears.ca (Canada)

For repair of carry-in products (vacuums, lawn equipment, electronics), call for your nearest Sears Parts and Repair Center:

1-800-488-1222 - Anytime, day or night (U.S.A. only)

Website: www.sears.com

For replacement parts, accessories, and owner's manuals:

Sears PartsDirect: 1-800-366-PART (1-800-366-7278) - 6 a.m.-11 p.m. CST, 7 days a week (U.S.A. only)

Website: www.sears.com/partsdirect

To purchase or inquire about a Sears Service Agreement or Sears Maintenance Agreement:

1-800-827-6655 (U.S.A.) - 7 a.m.-5 p.m. CST, Mon.-Sat.

1-800-361-6655 (Canada) - 9 a.m.-8 p.m. EST, M-F, 4 p.m. Sat.

For repair service and parts orders in Spanish:

1-888-SU-HOGAR (1-888-784-6427)

For service in French (Canada):

1-877-LE-FOYER (1-800-533-6937)

Website: www.sears.ca

SEARS HomeCentral®

Part No. 154407601

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