Kenmore Dishwasher Use & Care Guide

Warranty

FULL ONE-YEAR WARRANTY ON KENMORE DISHWASHERS
For one year from the date of purchase, when this dishwasher is installed and operated according to instructions provided in the Installation Instructions and Use & Care Guide, Sears will repair this dishwasher, free of charge, if defective in material or workmanship.

FULL TEN-YEAR WARRANTY AGAINST LEAKS IN THE TUB AND INNER DOOR PANEL
For ten years from the date of purchase, if a leak should occur as a result of failure of the polypropylene tub or inner door panel due to cracking, chipping or peeling, Sears will replace free of charge the tub or inner door panel.

WARRANTY RESTRICTION
If the dishwasher is subject to other than private family use, the above warranty coverage is effective for only 90 days.

WARRANTY SERVICE
WARRANTY SERVICE IN THE U.S.A. IS AVAILABLE BY CONTACTING SEARS AT 1-800-4-MY-HOME®. This warranty applies only while the product is in use in the United States. This warranty gives you specific legal rights and you may also have other rights which vary from state to state.

For Sears Warranty information in the United States, please reference the service numbers located on the back page of this manual.

Sears, Roebuck and Co., Dept. 817WA, Hoffman Estates, IL 60179

In the space below, record your complete model number, serial number and purchase date. You can find this information on the model and serial number label, located as shown in the Dishwasher Features section of this book. Have this information available to help you quickly obtain assistance or service when you contact Sears concerning your appliance.

Model Number: 587. ___________

Serial Number: ____________________

Purchase Date: ____________________

Save these instructions and your sales receipt for future reference.

Safety Instructions

Your safety and the safety of others are very important. We have provided many important safety messages in the manual and on your appliance. Always read and obey all safety messages.

❗ This is the safety alert symbol. This symbol alerts you to potential hazards that can kill or hurt you and others.

All safety messages will follow the safety alert symbol and either the word "DANGER" or "WARNING." These words mean:

DANGER: You can be killed or seriously injured if you don't immediately follow instructions.

WARNING: You can be killed or seriously injured if you don't follow instructions.

All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you what can happen if the instructions are not followed.

IMPORTANT SAFETY INSTRUCTIONS

WARNING: When using the dishwasher, follow basic precautions, including the following:

• Read all instructions before using the dishwasher.
• Use your dishwasher only as instructed in this Use and Care Guide.
• Use only detergents or rinse agents recommended for use in a dishwasher, and keep them out of the reach of children.
• When loading items to be washed:
  • Locate sharp items and knives so that they are not likely to damage the door seal or tub.
  • Load sharp items and knives with the handles up to reduce the risk of cut-type injuries.
• Do not wash plastic items unless marked "dishwasher safe" or the equivalent. Check with manufacturer for recommendations, if not marked. Items that are not dishwasher safe may melt and create a potential fire hazard.
• Do not touch the heating element during or immediately after use.
• Do not operate your dishwasher unless all enclosure panels are properly in place.
• If the dishwasher drains into a food disposer, make sure disposer is completely empty before running dishwasher.
• Disconnect electrical power to dishwasher before servicing.
• Do not tamper with controls.
• Do not let children abuse, sit, stand or play on door or racks of a dishwasher.
• Keep young children and infants away from dishwasher when it is operating.
• Under certain conditions, hydrogen gas may be produced in a hot water system that has not been used for two weeks or more. HYDROGEN GAS IS EXPLOSIVE. If the hot water system has not been used for such a period, before using the dishwasher turn on all hot water faucets and let the water flow from each for several minutes. This will release any accumulated hydrogen gas. As the gas is flammable, do not smoke or use an open flame during this time.
• To avoid entrapment and/or suffocation, remove door or door latch mechanism from any dishwasher that is discarded or not in use.

SAVE THESE INSTRUCTIONS

Before Using Your Dishwasher

⚠️ Tip Over Hazard
Do not use dishwasher until completely installed.
Do not push down on open door. Doing so can result in serious injury or cuts.

⚠️ Electrical Shock Hazard
Electrically ground dishwasher.
Connect ground wire to green ground nut in terminal box.
Do not use an extension cord.
Failure to do so can result in death, fire, or electrical shock.

GROUNDING INSTRUCTIONS

For a grounded, cord-connected dishwasher:
The dishwasher must be grounded. In the event of a malfunction or breakdown, grounding will reduce the risk of electric shock by providing a path of least resistance for electric current. The dishwasher is equipped with a cord having an equipment-grounding conductor and a grounding plug. The plug must be plugged into an appropriate outlet that is installed and grounded in accordance with all local codes and ordinances.

WARNING: Improper connection of the equipment-grounding conductor can result in a risk of electric shock. Check with a qualified electrician or service representative if you are in doubt whether the dishwasher is properly grounded. Do not modify the plug provided with the dishwasher. If it will not fit the outlet, have a proper outlet installed by a qualified electrician.

For a permanently connected dishwasher:
The dishwasher must be connected to a grounded metal, permanent wiring system, or a equipment-grounding conductor must be run with the circuit conductors and connected to the equipment-grounding terminal or lead on the dishwasher.

SAVE THESE INSTRUCTIONS

Dishwasher Features

This section describes the various parts of the dishwasher with reference to their location and page numbers for more details.

Internal Components:

• Tub Gasket (page 15)
• Funnel (pages 10, 16)
• Nozzle and Upper Spray
• Middle Spray Arm (pages 10, 16)
• Lower Spray Arm (pages 11, 16)
• Overfill Protector (page 15)
• Prewash Detergent Cup (page 13)
• Detergent Dispenser (page 13)
• Rinse Aid Dispenser (page 14)
• Vent (pages 6, 8, 17)
• Top Rack (page 10, 11)
• Serial Label (located on right side of tub)
• Bottom Rack (page 11)
• Silverware Basket (page 12)
• Glass Trap (page 15)
• Self-Cleaning Filter (page 15)
• Heating Element (page 15)

Control Panel:

The control panel includes:

• Vent
• Latch
• Cycles dial (e.g., Heavy Wash, Normal Wash, Light Wash/China, Glasses, Quick Rinse)
• Options buttons (e.g., Delay Start, Plate Warmer, Drying, Heavy, Light, High-Temp, Wash, Rinse, Heat Dry)
• Reset button

Appearance may vary from your model.

Wash System

Your Kenmore dishwasher filters 100% of the water for optimum cleaning. The wash system uses alternating arms to save water and energy and includes a heavy-duty stainless steel food disposer that grinds up large food particles.

How the wash system works:

1. Load the dishwasher (See Preparing and Loading Dishes).
2. Hot water enters the dishwasher and covers the filter.
3. Detergent is dispensed at the appropriate time and mixed with the hot water. This mixture is pumped through the lower spray arm and sprays against the soiled surfaces of the dishes to remove food particles.
4. Water passes through the fine mesh primary filter where food soil is removed and the clean water is then recirculated.
5. Ports under the lower wash arm direct the food soil through a secondary filter into a collection chamber.
6. Food soil is held in the collection chamber until it is flushed away during the drain cycle.
7. Clean, hot water enters the dishwasher and the sequence is repeated.
8. Beginning with the third water fill, the wash action switches between the lower spray arm and middle spray arm in 90-second intervals. You may notice a change in sound as the wash action pauses and switches to the other arm.
9. The dishwasher may pause during the cycle while water is being heated. Wash action will continue during this time.
10. Rinse aid is automatically dispensed in the final rinse to aid in drying.

Operating Instructions

Getting Started

1. Load dishwasher (See Preparing and Loading Dishes).
2. Add detergent (See Dishwasher Dispenser & Detergents).
3. Add rinse aid, if needed (See Rinse Aid).
4. Turn dial clockwise to select cycle (See Cycle Chart) or number of hours for wash delay.
5. Select desired OPTIONS. The indicator will show red when selected.
6. If using WASH DELAY, go to step number 8.
7. Run hot water faucet nearest dishwasher until water is hot. Turn water off.
8. To start, close door to latch.

Wash Delay

Allows you to delay starting the HEAVY WASH cycle.

• Turn dial to select number of hours.
• Select HIGH TEMP WASH option and other desired options.
• Close door to latch.

Plate Warmer

For warming dishes and serving plates before serving hot foods:

• Load clean plates and dishes to be warmed.
• Turn dial to PLATE WARMER.
• Select HEAT DRY option.

Status Indicator Lights

When DELAY START option is selected, the Delay Start light will glow as timer counts down to begin cycle. The WASHING LIGHT comes on at the beginning of the cycle and remains on until the end of the main wash. CLEAN light comes on when a cycle is complete. To turn it off, turn dial slightly until light goes off.

Wash Cycle Selections

Note: Cycle times are approximate and will vary with options selected. Not all cycles available on all models.

* Includes dry time.

Option Selections

Heated Wash Option

When HIGH TEMP WASH option is selected, the dishwasher heats the water in the main wash to approximately 140°F (60°C). Wash action will continue but timer will not advance until proper temperature is reached. The hotter water provided by this option helps activate dishwasher detergent to clean food grease and soil from dishes. HIGH TEMP WASH ON option can be used with any cycle except QUICK RINSE.

To turn off option, press RESET button.

Heated Rinse Option

When HIGH TEMP RINSE option is selected, the dishwasher heats the water in the final rinse to approximately 140°F (60°C). This will speed drying and reduce spotting. HIGH TEMP RINSE option can be used with any cycle except QUICK RINSE.

To turn off option, press RESET button.

Heated Dry Option

The Heated Dry option in combination with rinse aid will give you excellent drying results. The energy to use Heated Dry cost pennies per cycle. You may turn off the Heated Dry option, however you will have items in your dish load that will not be dry at the end of the cycle.

With either option, you may see water vapor coming from vent during the drying portion of the cycle. The vent is closed during washing to hold moisture and sound inside and then opens for drying.

The drying option may be changed at any time during the cycle and affects only the drying period.

To turn off option, press RESET button.

Preparing and Loading Dishes

Dish Preparation

Scrape away large pieces of food, bones, pits, toothpicks, etc. The continuous filtered wash system will remove remaining food particles. Burned-on foods should be loosened before loading. Empty liquids from glasses and cups.

Foods such as mustard, mayonnaise, vinegar, lemon juice and tomato based products may cause discoloration of stainless steel and plastics if allowed to sit for a long period of time. Unless the dishwasher is to be operated at once, it is best to rinse off these food soils.

• Load racks so that large items do not prevent the detergent dispenser from opening.
• Check manufacturer's recommendations before washing items in question.
• If the dishwasher drains into a food disposer, be sure disposer is completely empty before starting dishwasher.

Long-handled knives and utensils can be placed in top rack. Be sure nothing protrudes through the bottom of the rack to block rotation of middle spray arm.

Loading the Top Rack

Features and appearance of racks and silverware basket may vary from your model.

Important: Do not cover the funnel when loading.

The top rack is designed for flexibility in loading a wide variety of items including cups, glasses, stemware, small plates, bowls, etc.

• Load glasses in top rack. Damage may occur if placed in bottom rack.
• Load plastic items in top rack only. Melting may occur if placed in bottom rack.
• Load items with open ends facing down for better cleaning and draining.
• Damage may occur if delicate items touch each other during dishwasher operation.

Diagram description: Shows a top rack with various items placed. An arrow points to the funnel area with text "Do not cover funnel". Another diagram shows a 10-place setting arrangement.

Loading the Bottom Rack

Features and appearance of racks and silverware basket may vary from your model.

The bottom rack is best for plates, saucers, bowls, and cookware. Large items should be placed along the edge so they do not block the spray arm rotation. For best results, place bowls, casseroles, and sauce pans with soiled surface facing down or toward the center. Tilt slightly for better drainage.

Make sure tall items do not block spray arm rotation.

Be sure pan handles do not protrude through the bottom of the rack and block the spray arm rotation.

Diagram description: Shows a bottom rack with plates, bowls, and cookware arranged. An arrow points to the funnel area with text "Do not cover funnel". Another diagram shows a 10-place setting arrangement.

Loading the Silverware Basket

⚠️ Cut Injury
Load sharp items (knives, skewers, etc.) pointing down. Failure to do so may result in injury.

Load the silverware basket while it is in the bottom rack or take the basket out for loading on a counter or table.

Place small items like baby bottle caps, jar lids, corn cob holders, etc., in a covered section. Close the cover to hold small items in place.

When covers are up, mix items in each section of the basket with some pointing up and some down to avoid nesting. Water spray cannot reach nested items.

Diagram description: Shows a silverware basket with various utensils. An "X" symbol is shown next to a diagram of nested utensils with the text "Water spray cannot reach nested items."

To remove small basket:

1. Hold the center basket and one small basket. Slide the small basket back to release the tabs from the corresponding slots.
2. Pull the baskets apart.

Use suggested loading patterns, as shown, to increase washability of your silverware.

Be sure nothing protrudes through bottom of basket or rack to block the spray arm.

Do not mix silver and stainless to avoid damaging the silver finish.

The silverware basket can be separated and placed in several locations in the bottom rack. Load silverware in all sections or just one, depending on your load.

Adding a Dish

To add or remove items after wash cycle starts:

• Unlatch door and wait a few seconds until wash action stops before opening.
• Add the item and wait a few seconds to allow cold air to slowly expand inside dishwasher.
• Close door firmly to latch and resume cycle.

Dishwasher Dispenser & Detergents

Filling the Detergent Dispenser

The detergent dispenser has one covered and one uncovered cup. Detergent in the uncovered cup falls into the dishwasher when the door is closed. The covered cup opens automatically to release detergent.

• Use only fresh automatic dishwashing detergent. Other detergents will cause oversudsing.
• When using automatic dishwashing detergent tabs, place one tab in main wash cup and close.
• Add detergent just before starting cycle.
• Store detergent in a cool, dry location. Moist or caked detergent will not dissolve properly.

How much Detergent to use

The amount of detergent to use depends on the water hardness. Water hardness is measured in grains per gallon. Using too little detergent can result in poor cleaning and hard water filming or spotting. Using too much detergent in soft water can cause a permanent film called etching. Your local water company, water softener company or county extension agent can tell you the water hardness in your area.

Diagram description: Shows the detergent dispenser with Pre Wash Cup, Main Wash Cup, Cover Latch, and Cover.

*Note: For very hard water, detergent alone may not be enough. A water softener is recommended to improve water quality and dishwashing performance. Try adding more detergent at the beginning of the main wash portion of the cycle. As a rule, use 1 teaspoon for each grain above 12. Unlatch the door, open slowly and add detergent to the bottom of the tub. Close the door to latch and the dishwasher will continue through the cycle.

Rinse Aid

Rinse aid greatly improves drying and reduces water spots and filming. Water "sheets" off dishes rather than forming water droplets that cling and leave spots.

A dispenser, located next to the detergent cup, automatically releases a measured amount of rinse aid during the last rinse. If spotting and poor drying are problems, increase the amount of rinse aid dispensed by rotating the dial to a higher number. The dial is located under the dispenser cap. The indicator will be dark when full and will show clear when it is time to refill.

To add liquid rinse aid, turn dispenser cap 1/4 turn counterclockwise and lift out. Pour in rinse aid until liquid touches the indicated fill level. Replace cap.

Do not overfill since this can cause oversudsing. Wipe up any spills with a damp cloth.

The dispenser holds enough for 35 to 140 washes, depending on setting.

Diagram description: Shows the rinse aid dispenser with Dispenser Opening, Indicator, RINSE AID label, FILL LEVEL indicator with numbers 1-4, Adjustable setting, and Dispenser Cap.

Factors Affecting Performance

Water Pressure

The hot water line to dishwasher must provide water pressure between 20 and 120 psi.

Low water pressure may occur when laundry or showers are in operation. Wait until water use is reduced before starting dishwasher.

Water Temperature

Hot water is needed for best dishwashing and drying results. Water entering dishwasher should be 120°F (49°C) to give satisfactory results.

To check water temperature entering dishwasher:

• Turn on hot water faucet nearest dishwasher for several minutes to clear cool water from pipes.
• Hold a candy or meat thermometer in stream of water to check the temperature.
• If temperature is below 120°F (49°C), have a qualified person raise the hot water heater thermostat setting.

Important: Before starting a cycle, run hot water to clear cool water from pipe.

Care and Cleaning

⚠️ Burn Hazard
Allow heating element to cool before cleaning the interior. Failure to do so can result in burns.

Outside—Occasionally wipe with a mild nonabrasive detergent and water. Rinse and dry.

Inside—The inside of the dishwasher is self-cleaning with normal use. If needed, clean around the tub gasket area with a damp cloth.

The filter is self-cleaning. A glass trap located in the center of the filter is designed to collect pieces of broken glass, straws, bones and pits. To remove items in glass trap, grasp handle, lift out, empty and replace.

Note: Hard water may cause lime deposit buildup on the interior of the dishwasher. For cleaning instructions see "Removing Spots and Film" section.

Overfill Protector—keeps dishwasher from overfilling and is located in the left front corner of the tub.

• Clean occasionally with household cleaner containing vinegar or bleach to dissolve any buildup.
• Overfill Protector should move up and down freely about one inch. If it does not move, lift and clean underneath.

Care of Drain Air Gap

If a drain air gap was installed for your built-in dishwasher, check to make sure it is clean so the dishwasher will drain properly. A drain air gap is usually mounted on countertop and can be inspected by removing the cover. This is not part of your dishwasher and is not covered by warranty.

⚠️ Property Damage Hazard
Freezing temperatures may cause water lines to rupture. Be sure all supply lines to and circulating lines within dishwasher are protected. Failure to do so could result in property damage.

Winterizing

A dishwasher left in an unheated place should be protected from freezing. Have a qualified person do the following:

To Disconnect Service:

1. Turn off electrical power to the dishwasher at the supply source by removing fuses or tripping circuit breaker.
2. Shut off water supply.
3. Place a pan under the inlet valve. Disconnect water line from inlet valve and drain into pan.
4. Disconnect drain line from pump and drain water into pan.

Note: See Installation Instructions for more details.

To Restore Service:

1. Reconnect the water, drain and electrical power supply.
2. Turn on water and electrical power supply.
3. Fill both detergent cups and run dishwasher through a NORMAL cycle.
4. Check connections to make sure they do not leak.

Note: See Installation Instructions for more details.

Solutions to Common Dishwashing Problems

Before calling for service, review this list. It may save you both time and expense. This list includes common experiences that are not the result of defective workmanship or material in your dishwasher.

Food Soils Left on Dishes

• Choose another cycle for longer washing time.
• Check rack loading section for proper loading—avoid nesting items.
• Home water pressure may be too low—should be 20 to 120 pounds per square inch (psi).
• Check incoming water temperature. It should be 120°F (49°C). (See Factors Affecting Performance.)
• Check water hardness. For extremely hard water, it may be necessary to install a water softener. (See Detergent Chart.)
• Use fresh detergent.
• Check to make sure funnel in top rack is not blocked.
• Make sure items are not blocking the spray arms, preventing them from rotating.

Dishes not Dry

• Select heat dry option.
• Make sure the rinse aid dispenser is filled.
• Increase the amount of rinse aid. (See Rinse Aid.)
• Check the incoming water temperature. It should be 120°F (49°C).
• Check for proper loading—avoid nesting items.
• Plastic items may need to be towel dried.
• Cups with a concave bottom will collect water.

Glassware/Flatware Spotted or Cloudy

• Check water hardness. For extremely hard water, it may be necessary to install a water softener. (See Dishwasher Dispenser & Detergents.)
• Water temperature may be low. Avoid extremely low or high temperatures. (See Factors Affecting Performance.)
• Avoid overloading and improper loading. (See Preparing and Loading Dishes.)
• Use fresh detergent. Old detergent is ineffective.
• Make sure rinse aid dispenser is filled.
• Check to see that proper amount of detergent is being used for cycle selected. Also, check phosphate level. (See Detergent Usage Guide.)
• Home water pressure may be too low—it should be 20 to 120 pounds per square inch (psi).

Dishware Chipped

• Load with care and do not overload. (See Preparing and Loading Dishes.)
• Place delicate items in top rack.
• Place glasses securely against pins and not over pins.
• Load items so they are secure and don't jar loose when moving racks in and out. Move racks in and out slowly.
• Make sure tall glasses and stemware will clear top of tub when rack is pushed in.
• Fine antique china and crystal should be hand-washed.

Dishware Stained or Discolored

• Tea and coffee can stain cups. Remove the stains by hand washing in a solution of 1/2 cup (120 ml) bleach and one quart (1 L) of warm water. Rinse thoroughly.
• Iron deposits in water can cause a yellow or brown film. A special filter installed in the water supply line will correct this problem. (See Removing Spots and Film.)
• Aluminum utensils can leave gray/black marks when they rub against other items. Load properly.
• Certain high acid foods can cause discoloration of stainless steel and plastics if allowed to sit for a long period. Use the RINSE HOLD cycle or rinse by hand if not operating dishwasher at once.
• Mixing stainless steel and silver utensils in silverware basket can cause pitting of the stainless steel blades. Avoid mixing stainless steel and silver.

Etching

• Using too much detergent in soft or softened water causes this film that cannot be removed.
• Adjust the amount of detergent based on the water hardness. (Check Detergent Usage Guide.)
• Lower the water temperature.
• Use the HEATED DRY OFF option.

Detergent Left in Cups

• Detergent may be old. Discard and use fresh detergent.
• Be sure water action can reach the dispenser.
• Check to see if cycle has been completed.
• Make sure items do not prevent the detergent dispenser from opening.

Dishwasher Leaks

• Use only fresh detergent designed for automatic dishwashers. Measure detergent carefully. Try a different brand.
• Spilled rinse aid can cause foam and lead to overflowing. Wipe up any spills with a damp cloth.
• Check to see that dishwasher is level. (See Installation Instructions.)

Normal Sounds You Will Hear

• Normal sounds include water fill, water circulation and motor sounds.
• There is a noticeable change in sound when the wash action switches between the lower and middle spray arm. This is normal since each spray arm has its own sound.
• It is normal for dishwasher to pause (no sound) when the wash action is switching between the lower and middle spray arms.

Water in Bottom of Tub

• Water left in bottom of tub after cycle is complete is not normal. If water remains in the bottom of the tub, dishwasher may not be draining properly. (See Dishwasher Does Not Drain Properly.)

Vapor at Vent

• Water vapor escapes from the vent during the drying part of cycle. This is normal.

Dishwasher Won't Run

• Check to see if circuit breaker is tripped or if a fuse is blown.
• Make sure water supply is turned on.
• Check to see if cycle is set correctly. (See Operating Instructions.)
• Is dishwasher set for delay start option?
• Make sure door is closed and latched.

Dishwasher Does Not Drain Properly

• If unit is hooked up to a food waste disposer, make sure the disposer is empty.
• Check to see if the knockout plug has been removed from inside the food waste disposer inlet.
• Check to see if drain hose is kinked.
• Make sure cycle is complete, not in a pause.

Cycle Takes a Long Time

• Is cycle in a water heating delay?
• Has the delay start option been selected?

Dishwasher Won't Fill

• Is water supply turned on?
• Does overfill protector move up and down freely? (See Overfill Protector section.)

Dishwasher Has an Odor

• Soiled dishes left in dishwasher too long can create an odor. Use the RINSE HOLD cycle.
• There will be a "new" smell when first installed. This is normal.
• Check to see if unit is draining properly. (See Dishwasher Does Not Drain Properly.)

Stains on Tub Interior

• Washing large amounts of dishware with tomato based soil can cause a pink/orange appearance. This will not affect performance and will gradually fade over time. Pre-rinsing or using the RINSE HOLD cycle will reduce the chance of staining. Using the HEATED DRY OFF option will lessen staining.

Removing Spots and Film

Hard water can cause lime deposit buildup on the interior of the dishwasher. Dishes and glasses may also get spots and film for a number of reasons. (See Glassware/Flatware Spotted or Cloudy section.) To remove buildup, spots and film, clean using the following instructions:

1. Load clean dishes and glasses in normal manner. Do not load any metal utensils or silverware.
2. Do not add detergent.
3. Select the POTS PANS cycle. Close and latch door.
4. Allow dishwasher to run for 20 minutes to reach the main wash portion of cycle.
5. Unlatch and open door and pour 2 cups of white vinegar into the bottom of dishwasher.
6. Close and latch door and allow cycle to finish.

Note: If these conditions persist, a home water softener should be considered.

To customize your dishwasher to match your cabinets:

• You will need a trim kit.
• See Step 10 of Installation Instructions that came with your dishwasher for more information.

Master Protection Agreements

Congratulations on making a smart purchase. Your new Kenmore appliance is designed and manufactured for years of dependable operation. But like all products, it may require preventive maintenance or repair from time to time. That's when having a Master Protection Agreement can save you money and aggravation.

Purchase a Master Protection Agreement now and protect yourself from unexpected hassle and expense.

The Master Protection Agreement also helps extend the life of your new appliance. Here's what's included in the Agreement:

• ✅ Expert Service by our 12,000 professional repair specialists
• ✅ Unlimited service and no charge for parts and labor on all covered repairs
• ✅ "No-lemon" guarantee - replacement of your covered product if more than three product failures occur within twelve months
• ✅ Product replacement if your covered product can't be fixed
• ✅ Annual Preventive Maintenance Check at your request - no extra charge
• ✅ Fast help by phone - non-technical and instructional assistance on products repaired in your home, plus convenient repair scheduling
• ✅ Power surge protection against electrical damage due to power fluctuations
• ✅ Rental reimbursement if repair of your covered product takes longer than promised

Once you purchase the Agreement, a simple phone call is all that it takes for you to schedule service. You can call anytime day or night, or schedule a service appointment online.

Sears has over 12,000 professional repair specialists, who have access to over 4.5 million quality parts and accessories. That's the kind of professionalism you can count on to help prolong the life of your new purchase for years to come. Purchase your Master Protection Agreement today!

Some limitations and exclusions apply. For prices and additional information call 1-800-827-6655.

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Service Information

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