Samsung Home Appliance Trade-In, Recycle & Save Program: Terms and Conditions

1. Program Overview

The Samsung Home Appliances (the “Product(s)”) Trade-In, Recycle & Save Program (the “Program”) is available to customers ("Customer(s)") in the United Arab Emirates.

2. Eligibility

The Customer who purchased the Products from Samsung online eStore (on the following link: Samsung eStore) will be eligible for enrolling in the Program within 30 days from the date of purchase of the Product.

The Customer will receive an email from Samsung to confirm the collection of the old unit and to start the process of claiming the cashback (“Cashback”). For more details on the cashback, visit the link: Samsung Trade-In.

The Cashback is subject to separate terms and conditions.

3. Collection Process of Old Unit for Recycling

3.1. During the delivery of the new Product purchased from the eStore, the delivery and installation team will collect the old unit for recycling. Once the team confirms the collection of the old unit, the Customer will receive an email to confirm collection of the old unit for recycling along with a link to start the process of Cashback.

3.2. The old unit shall be uninstalled and ready for collection (for example, a refrigerator must be empty of food or liquids, or a washing machine must be empty of clothes, dried, and disconnected from the power/water supply etc.).

3.3. In case the old unit is not ready for collection, the delivery and installation team has the right to refuse the collection and/or arrange the collection at a later time.

3.4. After the collection, the old unit will be submitted to an authorized recycling company. Reclaiming of the whole/part/items inside the old unit will not be possible once it is collected from the Customer's house.

4. Accepted Appliances

Samsung will accept household appliances mentioned in the table below from any brand and regardless of the unit's condition, as long as the unit is safe to be handled and carried.

5. Preparation Requirements

Customer who wants to apply for the Program should make sure to choose the delivery, installation, and recycling option on the eStore before the checkout process and to make sure that the old unit is uninstalled and ready for collection during the delivery.

Once the old unit is collected by Samsung delivery and installation team, the Customer will receive an email with the full required details on Cashback process.

6. Liabilities and Disclaimers

Samsung shall not be liable to the Customer for any loss and/or damages of any kind suffered in connection with the Program.

7. Program Modifications

Samsung shall be entitled at its sole discretion and subject to any applicable law, to terminate or to modify the Program Terms and Conditions at any time.

8. Dispute Resolution

By participating in this Program, the Customer accepts that any dispute of whatever nature which is directly or indirectly related to these Terms and Conditions, will be subject to, governed and construed by the laws and regulations of the United Arab Emirates. Such disputes shall be resolved by the competent courts in the United Arab Emirates.