Ride1UP Core-5 gen2 E-bike Owner's Manual

Owner Information

Owner's Name:

Date of Assembly:

Bike Serial Number:

NOTE: This is for your records only. Your serial number is the number stamped under the bottom bracket.

Thank you for purchasing a Ride1UP Core-5 e-bike! This manual contains important safety, performance & maintenance information. Please take a moment to read the manual and review our instructions before starting riding & keep the manual for future reference.

Need service or support? Visit our website ride1up.com/bike/support for quick answers or call/email us directly. Our support team is ready to help you, M-F: 9AM-5PM.

Ride1UP Customer Support Contact:
Phone: (888) 494-1415
Email: support@ride1up.com

Table of Contents

1. Safety Notes
   • 1.1) Personal Safety
   • 1.2) E-bike Safety
   • 1.3) Electrical Safety
   • 1.4) Brake Safety
   • 1.5) Maintenance
   • 1.6) Additional Warnings
2. Installation Steps: Assembling Your Bike
   • 2.1) Fork/Headset Assembly
   • 2.2) Front Wheel Assembly
   • 2.3) Seat Post Assembly
   • 2.4) Seat Clamp Assembly
   • 2.5) Pedal Assembly
   • 2.6) Air Fork Settings
   • 2.7) Detailed Torque Settings
   • 2.8) Spoke Tension
3. Battery Connection & Removal
4. Charging the Battery
5. Display Instructions
6. Error Code Troubleshooting
   • 6.1) Error Codes/Source of the Error
7. Warranty Information
   • 7.1) How to Handle Warranty Claims

1. Safety Notes

1.1) Personal Safety: This e-bike is intended for use on paved roads or paths only. Using the e-bike for any other purpose may result in serious injury. Before riding on public roads, practice in a safe area free of hazards. Learn the e-bike's controls and power. Comply with all local laws and regulations. At night, the e-bike MUST have white front lights and red rear lights lit, a red rear reflector, and amber pedal reflectors. Use caution when loading the e-bike into a car or mounting it on a bicycle carrier.

1.2) E-bike Safety: You must be 18 or over to ride this e-bike. The e-bike is designed for a maximum permitted overall weight (rider + cargo) of 275lbs. The bike MUST be inspected or assembled by someone experienced with bike mechanics prior to use. Proper professional assembly is required for upholding the Limited Warranty. Improper installation could cause serious injury. Do not submerge the e-bike in water. Be aware that the speed may be faster than you are used to, especially when accelerating.

1.3) Electrical Safety: Only use the charger supplied by Ride1UP. Do not store the bike or battery plugged into a wall outlet. Unplug the battery before leaving the bike unattended. Never modify the charger. Ensure the outlet's voltage matches the charger's rating label. Using a charger suitable for one battery type with another may create a fire risk. Check the charger cord for damage before use. Keep the cord away from hot surfaces and sharp edges. Do not handle the charger with wet hands. Do not store or charge outdoors. Remove the charger before removing the battery, cleaning, or maintaining the appliance.

1.4) Brake Safety: Regularly check brakes for wear and tear. Repair or replace worn parts immediately. Practice emergency stops in a traffic-free area until comfortable. Wet weather reduces braking power and tire grip; reduce speed and allow for longer stopping distances. Braking on unpaved surfaces differs; practice on different surface types. Ensure braking surfaces and pads are free of wax, grease, and oil. Do not pedal and brake simultaneously, as this will cause excessive wear.

1.5) Maintenance: Many parts are subject to wear. Have your e-bike checked regularly by a professional bike shop and replace worn parts. After an accident or crash, have the e-bike inspected by a specialist to ensure it is safe to ride, as damage may not be visible. Cracks, scratches, or changes in coloring in highly stressed areas indicate a part's life expectancy has been reached and it should be replaced. Remove the battery before maintenance. Ensure all screws and bolts are tightened securely. Use only genuine replacement parts. Regularly check tire pressures (see sidewall for correct psi range) and tread depth.

1.6) Additional Warnings: The e-bike is intended for use by individuals 18 years of age or older. Installation/assembly must be checked by a professional bike mechanic or completed by one prior to riding. Failure to do so could result in serious injury and/or death. Do not wear earplugs, headphones, headsets, or use a cell phone while riding. Never hitch rides on other vehicles. Never hold an item that interferes with handlebar grip. Do not ride under the influence of alcohol or drugs. Always wear a helmet. Failure to do so may result in serious injury and/or death. Check all applicable laws for bicycle rules. Do not exceed local speed restrictions. Maintain brakes for at least a one-braked-wheel skid on dry, level pavement. Handlebars should not be higher than a rider's shoulders. Ensure the e-bike is equipped with side reflectors in addition to front and rear reflectors. Never ride without the provided seat. This e-bike is not meant for downhill riding or rocky trails; it is for paved or smooth surfaces only. Do not ride in unsafe weather conditions or when the road surface is compromised (ice, snow, water, sand, etc.) as this could cause a loss of traction. Routine maintenance checks are required. Check connections, brake functionality, and ensure axle nuts are secured before riding. Do not ride at night without working front and rear lights. Failure to do so may result in serious injury and/or death.

Keep your e-bike and packaging away from children. Lithium-Ion batteries can be dangerous if stored or used improperly. Learn proper battery care at batteryuniversity.com. Damage from misuse could result in serious injury, hazardous smoke, fires, and/or death. Special precautions are necessary when transporting your e-bike during air travel or shipping by air courier. Follow all airline and air courier requirements regarding lithium batteries.

2. Installation Steps: Assembling Your Bike

2.1 Fork/Headset Assembly:

Please complete steps in order:

• Align steered tube with the hole of the head tube, slowly slide through. (See image showing fork steerer tube being inserted into head tube)
• Push compression ring (the only split ring) flush with head tube, then slide on headset spacers. (See image of compression ring and spacers being placed on steerer tube)
• Slide on the Stem with attached handlebars on top of spacers. (See image of stem with handlebars being placed on top of spacers)
• Tighten the top cap with attached bolt using a hex wrench. (See image of top cap bolt being tightened)
• Once the top cap is tightened, align the stem and tighten the pinch bolts. Refer to Section 2.7 for Detailed Torque Specifications to ensure bolts are torqued correctly. (See image of stem pinch bolts being tightened)

WARNING: It is vital to tighten the bar clamp to avoid movement of the handlebars, as well as the compression cap, ensuring the fork is installed correctly. This should be completed by someone familiar with bike mechanics.

2.2 Front Wheel Assembly:

• Align the disc rotor so it fits between the brake pads. Do not force it. (See image of disc rotor aligned with brake pads)
• Place the front wheel axle onto the fork dropouts. (See image of front wheel being placed in fork dropouts)
• Install the quick release skewer. The narrow part of the cone springs should face inward. (See image of quick release skewer being installed)
• Rotate to tighten and then hand tighten the axle skewer quick release arm. Line up the disc rotor to ensure there is space on each side so it doesn't rub. Make sure the wheel is secure. (See image of quick release arm being tightened and wheel checked for security)

WARNING: It is vital that the axle nuts have been tightened. If they are not properly aligned, the wheel may come off, causing damage to the bike or yourself.

2.3 Seat Post Assembly:

• Open the seat clamp and insert the seat post. (See images showing seat clamp opening and seat post insertion)
• Adjust the height and rotate the clamp to tighten and then shut it. (See image showing seat post height adjustment and clamp tightening)

2.4 Seat Clamp Assembly:

• Slide saddle into seat post clamp.
• Using a 6mm hex wrench, tighten the bolt to 16-17nm of torque.
• The seat post angle is adjustable. Ensure the bolt is correctly torqued. If left loose or overtightened, the seat post bolt could snap.

NOTE: Some generations come with the seat post separate from the saddle. If already joined, check that the torque on the bolt is to 16-17 NM spec.

2.5 Pedal Assembly:

• Screw each pedal into a crank by hand. The pedals are marked with an R and L; the left pedal tightens to the left.
• Use an adjustable wrench to finish tightening the pedal in place.

NOTE: There are two pedals included. The pedals screw into the ends of the cranks without extra nuts, screws, or pins. Before installing, confirm the left pedal is marked “L” and the right pedal is marked “R”. Failure to use the correct pedal on the correct side will result in a stripped crank arm.

2.6 Air Fork Operation:

The top left of the fork crown is the air valve. Use a shock pump to reach the desired amount of stiffness or sag.

The dial on the top right is a lockout. Turning this to the locked position will lock the fork from compressing, acting as a rigid fork. This is for climbing hills or riding on smoother roads.

2.7 Detailed Torque Settings:

• Saddle Clamp Bolt: 16-17nm (unless otherwise marked)
• Crank Arms: 39nm
• Compression Cap (bolt): 4-5nm
• Stem/Steerer Clamp: 8-9nm (unless otherwise marked)
• Handlebar Clamp: 8-9nm (unless otherwise marked), tighten evenly in a cross pattern

2.8 Spoke Tension:

3. Battery Connection & Removal

• Insert the key into the battery keyhole.
• Turn the key in a clockwise direction (At 90 degrees).
• Pull out the battery.
• Replace battery with key in the same position, then turn the key to lock. This model's battery lock automatically returns to the locked position.

NOTE: Always keep the charge port covered to protect against moisture, which can destroy the battery. This is especially important if you live in a wet climate.

4. Charging the Battery:

WARNING: Do not leave charging battery unattended.

The battery's voltage is indicated by 4 LED lights on the battery and on the display unit. Battery Level is indicated by 3 colors: Blue when full, Green when half or less than full, Red when low battery. Charge the battery in an ambient temperature, on a non-flammable & dry surface, away from heat, humidity, or flammable materials. Do not cover the battery while charging.

Follow the steps when charging battery:

1. Turn the bike off. The LCD will be off.
2. Plug the charger (which is off) into the socket and then insert the charger plug into the battery.
• The red LED lights on: The battery is being charged. (See image A of charger plugged in with red light)
• The red LED light becomes green: The battery is fully charged, and you can unplug the charger. (See image B of charger plugged in with green light)

NOTE: Depending on the charge level when plugged in, it takes 3-6 hours for the battery to fully charge using the standard charger supplied with the bike.

Do not leave the battery unattended while plugged into the charger. Do not store the batteries connected to the charger.

5. KD21C LCD Display Instructions

5.1 Power On/Off: Press and hold the MODE button for 2 seconds to power on and off. The Display automatically shuts down when the bike is not used for 10 minutes.

5.2 Assist Level Operating: The assist level ranges from Level “0” to Level “5”. Level “1” is the minimum power and Level “5” is the maximum. To change the assist level, press the UP or DOWN buttons until the desired level is displayed in the top right corner.

5.3 Speed & Mileage Mode Switch: Pressing the MODE button cycles through: RUNNING SPEED → TRIP DISTANCE → TRIP TIME → MAXIMUM SPEED → AVERAGE SPEED → MOTOR POWER.

5.4 Backlight On/Off: Press and hold the UP button for 2 seconds to turn on/off the display backlight and headlights (if wired).

5.4 Walk/Push Assist (4mph): Press and hold the DOWN button for 2 seconds to enter walking mode until released.

5.5 Change Settings: Once the eBike is powered on, holding both the UP and DOWN buttons for 2 seconds accesses general settings. To store settings and exit, hold the MODE button. To cancel and not store settings, hold the DOWN button. This returns you to the previous menu. If there are no operations for one minute, the display exits settings. Settings can only be accessed when the eBike is parked.

NOTE: The display may vary based on generation. Please refer to the online User Manual Base for updated or previous models.

6. Error Code Troubleshooting:

In case of a problem with the electrical components, the display will show an error code. Compare the code with the list below and follow the resolution steps:

6.1) Error Codes/Source of the Error:

7. Warranty Information

NOTE: Full warranty terms are listed on the website.

All Ride1UP electric bikes come with a One-Year Limited Warranty from the date of purchase. Defective items or parts will be replaced and shipped to the warranty holder only. Warranties are not transferable to parties other than the original purchaser. All purchases must be made directly from Ride1UP.com. If the purchase was not made on Ride1UP.com, you must register your product at ride1up.com/bikes or by emailing support@ride1up.com with the original receipt of purchase.

The warranty covers product defects present at the time of handover. It does not cover normal wear and tear, product misuse, acts of God, accidents, commercial use, alterations, modifications, improper assembly, water damage, extreme riding, installation of third-party electrical or mechanical components, operator error, or improper follow-up maintenance. The warranty is upheld only if the user has followed all rules in the owner's manual.

Ride1UP reserves the right to make judgment determinations of proper use based on provided evidence and may require photos and/or videos of the items in question. Professional assembly is required for upholding the Limited Warranty. Proof of professional assembly or a post-assembly sign-off by a bike professional will be required for warranty coverage. Covered components include: Frame, Fork, Saddle, Stem, Headset, Tires, Battery, Derailleur, Shifters, Brakes, Hubs, Freewheel or Cassette, Chain, Internal Controller, Display, Grips, and Motor.

7.1) How to Handle Warranty Claims:

In the event the E-Bike is damaged during shipping, Ride1UP will file a claim with the shipping company for major damage and send a replacement part when necessary. Minor scratches do not necessitate replacement or refund, but major aesthetic damage may result in credit or replacement if severely damaged. Damage caused when the owner arranges their own shipping (e.g., freight forwarding) is not covered.

Ride1UP will cover labor and parts for handling the guarantee within the 30-day period after purchase. It is the owner's responsibility to inspect the bike upon receipt, within 3 days. Shipping claims are time-sensitive. To resolve issues quickly, email support@ride1up.com with a photo and/or video if appropriate.

After the first 30 days, Ride1UP will ship replacement parts for defective items within one year at no charge. The owner is responsible for labor. Warranty parts will be shipped within the U.S. only at our cost. Email support@ride1up.com with a photo/video if appropriate for warranty coverage.

Ride1UP reserves the right to make judgment determinations of proper use based on evidence provided and may require additional photos or videos of the item or issue.