Ride1UP Vorsa Ebike Owner's Manual

Introduction

Thank you for purchasing the Ride1UP Vorsa e-bike. This manual provides essential information for assembly, safe operation, maintenance, and warranty details.

Please fill out the owner information below for your records:

Owner's Name: ______________________________

Date of Assembly: __________________________

Bike Serial Number: _________________________

IMPORTANT: Read all instructions and warnings before assembling or using this e-bike. Failure to do so could cause death, serious personal injury, property damage, and/or a violation of the law. It is your responsibility to understand and abide by all laws related to this e-bike. Retain instructions for future reference and to provide to other users and/or future owners. You must be eighteen (18) years or older to ride this e-bike.

California Proposition 65 Warning: Certain components in this product and its related accessories contain chemicals known to the state of California to cause cancer, birth defects, or other reproductive harm. Wash hands after handling.

For service or support, visit ride1up.com/bike/support or contact us directly. Our support team is available Monday-Friday, 9 AM - 5 PM.

Ride1UP Customer Support Contact:

• Phone: (877) RIDE1UP (743-3187)
• Contact Us: ride1up.com/contact/

For assembly resources, please refer to the Vorsa Assembly Video (link provided via QR code in the original document).

1. Safety Notes

1.1 Personal Safety

⚠️ It is the owner's/rider's responsibility to properly assemble the e-bike and inspect all components, ensuring all nuts and bolts are tightened for safety, or to trust a qualified third party to do so. This is critical for safety.

Do not operate the bike until you have read and understood all sections of this manual. Important safety warnings throughout must be followed to prevent dangerous situations, accidents, and possible injury or death.

This e-bike is intended for use on paved roads or designated e-bike paths only. Using it for other purposes may result in serious injury. Practice riding in a safe, hazard-free area to learn the e-bike's controls and power.

Understand and follow all local laws and regulations.

Have maintenance/repairs done by a qualified bicycle mechanic.

Never use any Ride1Up product in ways precluded by the manufacturer or local laws. It is your responsibility to comply with laws in your operating location. Failure to do so could cause death, serious personal injury, property damage, and/or a violation of the law.

Obey all rules of the road and local traffic laws. Respect motorists, pedestrians, and other cyclists.

Do not put fingers or hands into the product.

At night or in low visibility, your e-bike MUST have white front lights and red rear lights lit, and be fitted with a red rear reflector and amber pedal reflectors. Use caution when loading your e-bike into a car or onto a carrier. Avoid damaging electrical components during riding, transporting, or storage.

The top speed is 28 mph on pedal assist and 28+ mph in 'Off-Road' mode. Speed laws vary by location. Riders ride at their own risk and must comply with applicable rules and regulations.

1.2 Ebike Safety

You must be eighteen (18) years or older to ride this e-bike.

The e-bike is designed for a maximum permitted overall weight (rider + passenger + cargo) of 440 lbs. Exceeding this capacity may compromise the bike's integrity and cause injury or damage.

Your bike must be inspected or assembled by someone experienced with bike mechanics. Proper assembly and inspection of all nuts and bolts are vital for safety and warranty coverage. Damages due to improper assembly are not covered.

Do not submerge your e-bike in water, as this may damage electrical and mechanical components, potentially causing injury or damage.

Be aware that your travel speed may be faster than you are accustomed to, especially during acceleration.

Apply the throttle gradually for smooth acceleration. If the throttle, pedal assist, or brake levers function abnormally (e.g., jerky acceleration, brakes not stopping effectively), stop using the e-bike immediately and contact Customer Support or consult the Support Library.

Prolonged exposure to UV rays, rain, and elements may damage enclosure materials; store indoors when not in use.

This e-bike is not intended for use at elevations greater than 2000 meters above sea level due to potential electrical safety concerns.

Do not use at ambient temperatures below 14°F (-10°C) or above 120°F (49°C).

The rear rack has a maximum weight capacity of 150 lbs. Do not exceed this limit.

⚠️ When riding with a passenger, exercise extra caution and do not exceed 15 MPH or the rack's 150 lb capacity.

1.3 Electrical Safety

⚠️ Only use the supplied Ride1UP charger. Do not tamper with or modify it.

Do not leave the e-bike or battery plugged into a wall outlet unattended. Unplug the battery before leaving the bike alone.

Always check that the outlet's voltage matches the charger's rating label. Using a charger suitable for one battery type with another may create a fire risk.

Before use, inspect the charger cord for damage (exposed wires, tears). A damaged cord increases fire and electric shock risk. Keep the cord away from hot surfaces and sharp edges. Do not handle the charger with wet hands.

Do not store or charge the e-bike outdoors.

Remove the charger from the socket before removing the battery or performing maintenance.

The battery should be charged when ambient temperatures are between 40°F (4°C) and 100°F (38°C). Never charge outside this range.

1.4 Brake Safety

⚠️ Regularly check brakes for wear and functionality. Before each ride, test brakes by walking the bike and engaging them.

Visually inspect brakes for damage like cracks or breaks. Failure to do so could cause injury or death.

Worn parts must be repaired or replaced immediately. Be careful when getting used to the brakes. Never brake with only the front brake. Practice emergency stops in a safe area.

Wet weather reduces braking power and grip. Reduce speed and be aware of longer stopping distances. Braking on unpaved surfaces differs; practice on various surfaces.

Ensure braking surfaces and pads are free of wax, grease, or oil. Do not pedal and brake simultaneously, as this causes excessive wear.

1.5 Maintenance

⚠️ Ensure all screws, nuts, and bolts are tightened securely before riding. Failure to do so could cause injury or damage.

E-bike parts like brakes and tires are subject to wear. Have your e-bike checked regularly by a professional bike shop and replace worn parts. Depending on usage, this could be weekly or bi-annually.

It is the rider's/owner's responsibility to ensure the e-bike is safe to ride at all times.

Ensure the battery is removed before maintenance. Use only genuine replacement parts. Check tire pressures (refer to sidewall) and tread depth regularly.

⚠️ After an accident or crash, take your e-bike to a repair specialist to ensure it is safe. Damage may not be visible. Failure to do so could cause injury, damage, or legal violation.

Cracks, scratches, or color changes in stressed areas indicate a part has reached its lifespan and should be replaced.

1.6 Additional Warnings

⚠️ Routine maintenance checks are required. Check connections, brake functionality, and ensure axle nuts are secured.

It is recommended to avoid riding at night if possible, as it is more dangerous. Ensure front headlights and rear taillights are functioning properly. Wear reflective and light-colored clothing.

⚠️ The e-bike is intended for individuals 18 years or older. Riders must have the physical condition, reaction time, and mental capacity to ride safely, manage traffic, and respect laws. Consult a physician if you have any impairments or disabilities (visual, hearing, physical, cognitive, seizure disorder) before riding.

Have installation/assembly checked by a professional bike mechanic. All bolts and nuts should be checked.

⚠️ When operating, do not wear earplugs, headphones, or use a cell phone. Never hitch rides on other vehicles. Never hold items that interfere with handlebar grip. Do not ride under the influence of alcohol or drugs.

⚠️ ALWAYS wear a helmet, appropriate shoes, and eye protection. Avoid loose clothing. Wear reflective gear when visibility is diminished.

It is your obligation to check all applicable laws for bicycle operation, equipment, and use. Do not exceed local speed restrictions. Maintain brakes to be able to execute a one-braked-wheel skid.

Never configure handlebars higher than a rider's shoulders. Ensure the e-bike has side reflectors. Never ride without the provided seat.

This e-bike is for paved or smooth surfaces only; not for downhill or rocky trails.

⚠️ Do not ride in unsafe weather conditions or on surfaces with ice, snow, water, sand, or loose gravel, as this can cause a loss of traction.

Wet weather impairs visibility, braking, and traction. Accidents increase in wet conditions.

Keep e-bike and packaging materials away from children.

⚠️ Lithium-Ion batteries can be dangerous if stored or used improperly. Learn proper battery care at batteryuniversity.com. Misuse can lead to injury, smoke, fires, or death. Do not ride if the battery pack is visibly damaged.

Take special precautions when transporting the e-bike by air travel or courier, following all airline/courier requirements for lithium batteries.

⚠️ Always be aware of traffic and obstacles. Never operate under the influence of alcohol, drugs, or substances that impair judgment or motor functions.

1.7 Notable Bike Parts

The Vorsa e-bike features the following key components:

• Display
• Battery
• Brake levers
• Suspension fork
• Handlebars
• Stem
• Headset
• Fender
• Integrated rack
• Saddle
• Seat post
• Rear wheel
• Motor
• Crank
• Bottom bracket
• Pedals
• Tire
• Taillight

2. What's in the Box?

The VORSA arrives fully wrapped with foam and cardboard. The Accessory Box includes:

• User Manual
• Ride1UP Gift
• Battery Charger
• 2 Keys
• Ride1UP Allen Wrench Set
• 2 x 13/15 Double Wrenches
• 8/10 Double Wrench
• 2 x Pedals (Left & Right)
• Maintenance grease
• Stem
• Derailleur Guard
• Thru-Axle
• 12mm M5 Screws
• 34 mm M6 Screw

3. Installation Steps: Assembling Your Bike

Please refer to the Vorsa Assembly Video for visual guidance.

3.1 Front Fork Assembly

1. Remove headset components from the steerer tube.
2. Insert the steerer tube through the headtube of the e-bike frame.
3. Slide the black plastic compression ring over the steerer tube, seating it securely between the headtube and steerer tube.
4. Slide the metal headtube dust cover over the steerer tube, ensuring the flat edge faces forward.

3.2 Stem Assembly

1. Remove the rubber plug on the top of the stem.
2. Align the stem facing forward and slide it over the steerer tube.
3. Using an M5 allen key, tighten the stem cap bolt clockwise to 7-10 Nm.
4. Lift the frame and turn the fork left to right, checking for smooth rotation without grinding.
5. Using an M5 allen key, tighten the stem bolts on either side of the stem to 7-10 Nm.
6. Replace the rubber plug over the stem cap bolt, ensuring a tight seal.

3.3 Handlebar Assembly

PLEASE COMPLETE STEPS IN ORDER.

• Ensure the front fork is correctly oriented with brakes on the rider's left-hand side.
• Check cable routing before installing handlebars; you may need to flip them for proper routing.
• Loosen the four stem faceplate screws using a 4mm allen key.
• Place the handlebars onto the stem and secure with the faceplate screws.
• Tighten the 4 screws in an "X" pattern for even distribution.
• Do not stress, stretch, or kink the hydraulic brake line.

WARNING: It is vital to tighten the bar clamp and compression cap correctly to avoid handlebar movement and ensure the fork is installed properly. This should be done by someone familiar with bike mechanics.

3.4 Front Brake Assembly

1. Using a 3mm allen key, secure the front brake line to the fork clip.
2. Using a 5mm allen key, install the front brake caliper and spacer, with the brake line oriented upwards.
3. Tighten the 6mm brake caliper bolts clockwise to secure the caliper.

3.5 Front Fender Assembly

1. Take out the front fender for installation.
2. Using a 5mm allen key and M6 bolt, install the fender to the fork bridge. Adjust spacing between the fender and tire to avoid rubbing.
3. Using a 4mm allen key and M5 bolt, install the front fender arms to the inserts on both fork stanchions above the brake caliper. Adjust for proper fit.

3.6 Front Wheel Installation

NOTE: Do not touch brake pads or rotors with fingers, as oil can contaminate them and cause noise.

NOTE: Do not squeeze the brake lever before the rotor is installed between the pads, as this may damage the caliper.

NOTE: Do not stress, stretch, or kink the hydraulic brake line.

1. Take out the front wheel and thru-axle.
2. Place the front wheel between the fork stanchions and align the axle with the front fork dropouts.
3. Insert the axle rod from the non-rotor side through the rotor side. Place the axle nut on the rotor side and tighten using a 6mm allen key to 9-13 Nm.

WARNING: It is vital that the axle bolts are tightened properly. If not aligned, the wheel may come off, causing serious injury or death.

3.6 Derailleur Guard Installation

1. Using a 17mm open-ended wrench, remove the black M10 nut above the rear wheel axle nut.
2. Align the derailleur guard over the frame insert and install the black M10 nut using the wrench.

3.7 Seat Post and Clamp Installation

1. Take out your saddle and seat post.
2. Lightly grease the seat post with the included maintenance grease.
3. Open the seat clamp and insert the seat post to the desired height. Close the clamp with enough resistance to leave a small indentation in your palm.

3.8 Seat Clamp Assembly and Adjustment

NOTE: The seat post angle is adjustable. Ensure grooves are aligned and the bolt is torqued correctly. Over- or under-tightening can cause the bolt to snap.

NOTE: Some models have a separate seat post and saddle. If joined, check the bolt torque.

3.9 Pedal Installation

NOTE: Left and right pedals are unique.

NOTE: Pedals screw directly into the cranks without nuts or pins. Using the wrong pedal on a side will strip the crank arm.

1. Grease the pedal threads with maintenance grease.
2. The left pedal (marked "L") installs in the left crank arm (reverse thread, counter-clockwise).
3. Screw each pedal into a crank by hand; they should start easily. Do not force.
4. The right pedal (marked "R") installs in the right crank arm (standard thread, clockwise).
5. Use a 15mm wrench to finish tightening the pedals.

4.0 Rear Rack Installation

1. Take out the rear rack for installation.
2. Using a 4mm allen key, install the four M5 bolts into the frame inserts.

4.1 Detailed Torque Settings

• Stem Side Bolts: 5-6 Nm (unless otherwise marked)
• Stem Cap Bolt: 7-10 Nm (unless otherwise marked)
• Handlebar Clamp Faceplate: 5-6 Nm (unless otherwise marked), tighten evenly in a cross pattern. Ensure similar gaps at each bolt.

4.2 Adjust Derailleur and Shifter

Verify your shifter and derailleur are properly adjusted. Tuning may be needed if you hear noise while shifting or if shifting is not smooth. If the chain shifts past the largest or smallest cog, adjustment is required.

Rear derailleurs have limit screws (high/low) and barrel adjusters (on derailleur and handlebars). Proper adjustment of limit screws is critical to prevent the chain from coming off into the spokes, which can damage components.

Adjusting the derailleur is best done by a mechanic, but can be done by following a video guide. Check Ride1UP's support pages for tips and videos.

Derailleurs may need re-adjustment after some miles as components settle.

4.3 Test and Adjust Front and Rear Brakes

After assembly, test and adjust your front and rear brakes as needed. Proper front wheel and caliper installation can affect disc brake rub. You may need to adjust the brakes. Align the brake pads and slowly tighten the quick release axle, ensuring the rotor stays centered between the pads.

The disc rotor is exposed and can be bent during shipping. If bent, it can often be trued or replaced. If unsure about brake adjustment, consult a video guide or take the bike to a local bike shop for inspection and adjustment.

4.4 Post-Assembly Safety Check

1. Inflate tires to the recommended PSI noted on the sidewalls.
2. Check if handlebars and stem are aligned with the front tire. If not, return to step 3.2 for adjustment.
3. Check handlebar placement for comfort and correct orientation. If needed, loosen faceplate bolts (step 3.3) and readjust.
4. Refer to section 4.2. Test brakes and adjust calipers to avoid rubbing. New brakes may make noise for the first 10-15 miles as they bed in.
5. Test front suspension and adjust sag and preload for your weight and preference.

5. Battery Connection & Removal

• Insert the key into the battery keyhole.
• Turn the key clockwise (90 degrees).
• The battery releases from the bottom of the downtube. Use both hands to avoid dropping.
• With one hand holding the battery, gently depress the latch and use both hands to remove it.
• If the battery feels stuck, press it inwards to relieve pressure on the latch.
• To replace, insert the battery with the key in the same position, then turn the key to lock. The lock automatically returns to the locked position.
• The battery's charge port is on the upper right of the downtube.

NOTE: ALWAYS keep the charger port covered to protect against moisture, which can destroy the battery. This is especially important in wet climates.

6. Charging the Battery

WARNING: DO NOT LEAVE CHARGING BATTERY UNATTENDED.

The battery's voltage is indicated by the display. Charge the battery in an ambient temperature, on a non-flammable & dry surface, away from heat, humidity, or flammable materials. Do not cover the battery while charging.

If you see a spark while charging, inspect the battery port and charger tip. Contact ride1up.com/contact/.

Charging Steps:

1. Turn the bike off (LCD will be off).
2. Plug the charger (off) into the socket, then plug the charger into the battery (off). Ensure the charger tip is not stressed or supporting the charger's weight. Do not wiggle the tip in the port.

• Red LED lights on: Battery is charging.
• Red LED turns green: Battery is fully charged.

Battery Basics & Care:

NOTE: Never charge the battery if its temperature or storage space is below freezing. This could result in injury, death, or property damage.

Chargers stop charging when the battery is full. Charge in a safe, fire-resistant space, away from flammable materials.

If storing the e-bike for more than a day, do not leave it plugged in. It is best to store the battery at 80% charge. The button on the battery indicates charge level.

When riding, always cover the charger port with the rubber cover.

For extended battery life, charge to 80% and use until 20%. Charging for 1-2 hours can keep it near 80%.

For long-term storage, aim for a 40-80% charge. Check the battery monthly. If it drops below 25%, recharge to 40-80%. Recommended storage temperature is 50°-77°F (10°-25°C) in a dry area.

7. DM07 LCD Display Instructions

The display shows speed, battery level, assist level, and other information.

7.1 Power On/Off

Long press the POWER button to turn the display on/off. The display shuts down automatically after 10 minutes of inactivity.

• For safety, turn on the e-bike only after lifting your leg over the frame and straddling it. Turn it on just before riding.
• For safety, turn off the bike after dismounting, before lifting your leg over. Turn it off if stopping to look at something or talk.
• When powered on, the throttle is active. Pushing it causes acceleration. If PAS is active, bumping the pedals can cause acceleration.
• Turning the bike on/off as described minimizes unintentional acceleration.

7.2 Pedal Assist Level

Assist levels range from 1 (Eco, minimum power) to 5 (Boost, maximum power). Use the UP or DOWN buttons to change the level.

7.3 Speed & Mileage Mode Switch

Press the M button to cycle through modes: AVG → SPEED → MAX SPEED → TRIP → ODO → TIME. The display returns to Speed (Real-Time) after 5 seconds of inactivity.

7.4 Lights On/Off

Press and hold the (+) button for 2 seconds to turn integrated lights on/off.

7.5 Walk/Push Assist (3.7 mph)

Press and hold the (-) button for 2 seconds to enter walking mode until released.

7.6 Change Settings

Hold the M button to enter settings. Use UP/DOWN to change parameters. Press M to move to the next item. Hold M to exit.

NOTE: Display variations may occur based on generation. Refer to the online user manual for updates.

7.8 Error Code Troubleshooting

If there's a problem with electrical components, the display will show an error code, which may appear briefly. If an error occurs, safely glance at the screen to identify the code and consult the list below for resolution.

7.9 Error Codes/Source of the Error

The following table lists common error codes and suggested operations:

7.10 Off Road Mode

The Vorsa is shipped as a Class 2 e-bike, limiting speeds to 20 mph with throttle and pedal assist.

To achieve speeds over 28 mph, riders must contact Ride1UP Customer Support to acknowledge private road use and local law compliance. A Release of Liability, Waiver of Claims, and Indemnity Agreement must be completed.

Off-Road Mode allows speeds over 28 mph on private property. Top speeds depend on rider strength, weight, terrain, and weather. Access this mode only after reading the manual and gaining experience in Class 3 mode.

8. Warranty Information

All Ride1UP electric bikes come with a One-Year Limited Warranty from the date of purchase. Defective items or parts will be replaced and shipped to the warranty holder.

Warranties are non-transferable. Purchases must be made directly from Ride1UP.com. If purchased elsewhere, register your product at ride1up.com/bikes or email support@ride1up.com with the original receipt.

The warranty covers product defects present at handover. It does not cover normal wear and tear, misuse, acts of God, accidents, commercial use, alterations, modifications, improper assembly, water damage, extreme riding, third-party parts, operator error, or improper follow-up maintenance.

Ride1UP reserves the right to determine proper use based on evidence and may require photos/videos. Damages from improper assembly are not covered.

Covered components include: Frame, Fork, Saddle, Stem, Headset, Tires, Battery, Derailleur, Shifters, Brakes, Hubs, Freewheel/Cassette, Chain, Internal Controller, Display, Grips, and Motor.

8.1 How to Handle Warranty Claims

For e-bikes damaged during shipping, Ride1UP will file a claim with the shipping company and send replacement parts if necessary. Minor scratches may not require replacement, but major aesthetic damage might receive credit or replacement.

Damage caused by owner-arranged shipping (e.g., freight forwarding) is not covered.

Ride1Up covers labor and parts within the first 30 days. Owners must inspect the bike upon receipt (within 3 days). For shipping claims, send an email with photos/videos to support@ride1up.com.

After the first 30 days, Ride1UP will ship replacement parts for defects within one year at no charge. The owner is responsible for labor. Warranty parts are shipped within the U.S. only.

Email support@ride1up.com with photos/videos for warranty claims.

Ride1UP reserves the right to make judgment determinations of proper use and may require additional documentation.