Manuals+

Philips DreamMapper User Guide

This document is a user guide for the Philips DreamMapper application, designed to help patients monitor their sleep therapy data.

Table of Contents

1. About DreamMapper

DreamMapper is a software that allows patients using Philips Respironics PAP therapy devices to check their therapy data via a mobile device (mobile application) or the internet (web application). The displayed data is intended to help patients understand their therapy and is not for diagnosing patient conditions. DreamMapper does not perform automatic scoring or diagnosis. DreamMapper is equipped with advanced security to meet HIPAA compliance and privacy requirements, including data privacy and security, as well as access security.

Note: DreamMapper is only compatible with supported Philips therapy devices.

2. Intended Use

DreamMapper is intended to support continuous use of Philips Respironics PAP therapy devices by providing compliance, guidance for continuing therapy, and motivational feedback. It also enables data transfer between supported Philips Respironics PAP therapy devices and healthcare providers.

3. How to Report a Security Incident

Philips security information can be found at https://www.philips.com/security. For information on reporting security issues, refer to "Product Support - Contact Information." Ensure that all security updates are applied to ensure proper operation.

4. Contraindications

There are no known contraindications.

5. Precautions

6. Warnings

7. New Features in This Release

Note: Screenshots in this document may differ slightly from your DreamMapper application version.

The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. Other trademarks and trade names are those of their respective owners.

8. System Requirements

The following are the minimum system requirements for DreamMapper. Ensure your operating system and DreamMapper are updated to the latest supported versions available for your device.

9. Glossary of Symbols

The following symbols are used in DreamMapper:

SymbolDefinition
LOTBatch Code: Indicates the manufacturer's batch code for identifying batches or lots.
UDIUnique Device Identification: Provides information for unique device identification.
REFReference Number: Indicates the manufacturer's catalog number for identifying medical devices.
[Manufacturer Symbol]Manufacturer: Indicates the medical device manufacturer.
[Information Symbol]Operator's Manual, Instructions for Use: Indicates that the instruction manual should be read when operating the device.
CCManufacturing Date and Country of Origin: Indicates the product's manufacturing date and country of origin. Note: When applied to a label, CC will be replaced by the country code.
RX ONLYPrescription Medical Device.

10. Supported Therapy Devices

The following is a list of all therapy devices supported by DreamMapper. Note: Therapy devices may not be available in all markets even if they are available in the software.

Device NameData Display and Data TransferBluetooth
DreamStation Go Auto CPAPSupportedSupported
DreamStation Go CPAPSupportedSupported
DreamStation CPAPSupportedSupported
DreamStation Auto CPAPSupportedSupported
DreamStation ASVSupportedSupported
System One CPAPSupportedSupported
System One Auto CPAPSupportedSupported
System One ASVSupportedSupported

11. Getting Started

11.1 Installing DreamMapper

DreamMapper can be installed by the user. To use DreamMapper on a mobile device, download the DreamMapper app from the App Store (for iOS users) or Google Play Store (for Android users). Follow the on-screen instructions to install the app. To use DreamMapper on a desktop device, open your browser to www.dreammapper.com, select your country, and access the regional DreamMapper website.

Note: The DreamMapper website is not supported in the Japanese market.

11.2 Creating an Account

11.2.1 Where Do You Live?

After installing DreamMapper, scroll through the "Where Do You Live?" screen and tap your country of residence to select it. Tap the [Save] button to accept these settings. You can change your country of residence later by tapping the [Profile] icon in the upper left corner of the screen. On the [Profile] screen, tap [Country], scroll, and tap your country of residence to select it.

[Image of country selection screen]

11.2.2 Login Screen

Tap the [Create Account] button at the bottom of the DreamMapper login screen.

[Image of login screen with Create Account button]

11.2.3 Registration

On the [Registration] screen, enter the appropriate information for each field.

  • Name: First Name*, Last Name*
  • Contact Information: Email*, Confirm Email*, Phone
  • Country: Japan
  • DSN (Device Serial Number): Enter the serial number.

To access the scanning procedure, tap the [Camera] icon to the right of the [DSN (Device Serial Number)] field. Scan the DSN of your sleep therapy device according to the on-screen instructions. You can also manually enter the serial number in the [DSN (Device Serial Number)] field. If you encounter issues registering the device serial number, refer to the "Troubleshooting" section of this user guide.

Scanning Tip: Depending on your system settings, there may be multiple labels with serial numbers on the bottom of the therapy device. Verify which component each label refers to. Do not scan labels attached to accessories or options, but rather to the main unit. The next page shows an example of the label on the bottom of the DreamStation and DreamStation 2. The QR code and serial number location are indicated by a red box.

[Image of device bottom with serial number and QR code]

I understand and agree to the terms and conditions. I agree that my personal information will be used to create my account and user profile, and to provide an overview of my therapy device usage to support my treatment goals. For details on the personal information we use and how we use your data to provide services to you, please refer to the attached Privacy Notice. The Privacy Notice explains how data is used to provide DreamMapper to you.

11.3 Deleting Your Account

To delete your DreamMapper account, tap the [Profile] icon in the upper left corner of the [Dashboard] screen, then tap [Account]. Tap [Delete Account] at the bottom of the [Account] screen. If prompted "Are you sure you want to perform this action?", tap [Yes]. Your account will be deleted, and you will return to the "Where Do You Live?" screen.

11.4 Uninstalling DreamMapper

To uninstall the DreamMapper app from a mobile device, follow the uninstallation procedures provided for your device. Uninstallation is not necessary for desktop devices.

11.5 Appearance (Dark Mode and Light Mode)

DreamMapper defaults to dark mode upon installation. To switch between dark mode and light mode, tap the [Profile] icon in the upper left corner of the [Dashboard] screen. In the [Profile] screen, you will find [Dark Mode] in the middle. To adjust the setting, tap the toggle icon.

12. Dashboard

Upon login, the DreamMapper dashboard is displayed by default. To return to the dashboard, tap the [Dashboard] icon at the bottom of the screen at any time.

12.1 Greeting Card

On the dashboard, a greeting card is displayed above the date. This feature is swipeable, and up to three cards can be displayed. The default card displays a personalized greeting, "Welcome to DreamMapper." Additional cards may show prompts, achievements, or reminders based on your usage and needs. These cards can be snoozed or dismissed. Snoozed cards will reappear after 10 days. Dismissed cards will not be displayed again until you log in and restart the app. Tapping actions at the bottom of a card (e.g., [View Goals] or [View Details]) will take you to the relevant section in DreamMapper.

[Image of dashboard with greeting card and other cards]

12.2 Therapy Data Card

Below the greeting card, three therapy data categories ([AHI], [Usage Time], [Mask Fit]) are displayed. Tapping any of these categories will expand the card and show related therapy data. To view available therapy data for a specific period, tap [Day], [Week], or [Month] at the top of the screen. For detailed information, tap [Details] at the bottom right of the card. This screen displays detailed information for each category, such as [AHI] for apnea events and [Usage Time] for wear time.

[Image of therapy data card with AHI and Usage Time]

12.3 Therapy Report Card

To generate a therapy report, start with the therapy report card at the bottom of the dashboard. The therapy report displays compliance data such as minimum usage time, maximum usage time, average usage time, and device usage days.

12.3.1 Generating a Therapy Report

To generate a therapy report, tap [Create Report]. The [PDF Therapy Report] screen offers four time frames for report generation: Last 14 Days, Last 30 Days, Last 60 Days, and Last 90 Days. Below each option, the start and end dates for that time frame are displayed. To select a time frame, tap the radio button to the left of the text. Tap the [Create Report] button.

[Image of therapy report generation screen]

12.3.2 Reviewing a Therapy Report

The therapy report displayed on the [Review Report] screen includes a [Compliance Summary]. The data categories are as follows:

LabelDefinition
Date RangeDate range of the patient data downloaded.
Device Serial NumberSerial number of the device used to generate the report.
Device ModelModel name of the associated device.
Device Usage DaysTotal number of days the patient used the device for therapy.
Device Non-Usage DaysTotal number of days the patient did not use the device for therapy.
Device Usage Day PercentageThe number of days the patient used the device for therapy divided by the total number of days in the date range.
Total Usage TimeTotal hours the patient used the device for therapy.
Maximum Daily Usage TimeLongest device therapy session.
Average Usage Time for All DaysTotal therapy hours divided by the total number of days in the date range.
Average Usage Time per Day UsedTotal therapy hours divided by the total number of days the device was used.
Minimum Daily Usage TimeShortest device therapy session.
Days with Usage Over 4 HoursNumber of days with therapy lasting over 4 hours.
Percentage of Days with Usage Over 4 HoursPercentage of days with therapy lasting over 4 hours.
Days with Usage Over 6 HoursNumber of days with therapy lasting over 6 hours.
Percentage of Days with Usage Over 6 HoursPercentage of days with therapy lasting over 6 hours.
Percentage of Days with Usage Under 4 HoursPercentage of days with therapy duration less than 4 hours.
Total Blower TimeTotal time the device's blower unit was active, regardless of whether breathing was detected.

Below the [Compliance Summary], graphs for usage time, AHI, and mask fit are displayed. These graphs allow for visual data comprehension. The usage time graph shows daily therapy duration for the selected report date range. Therapy days are displayed at the bottom of the graph, and total daily usage time is shown on the left. The AHI graph indicates the average number of apneas per night. Therapy days are displayed at the bottom of the graph, and the number of apnea events is shown on the left. The mask fit graph shows the daily percentage, from 0 to 100, minus the large leak percentage for the specified period. A large leak percentage indicates the time when the mask had a significant leak, preventing the device from accurately identifying breathing events.

12.3.3 Saving a Therapy Report

To save a displayed therapy report, tap the [PDF] icon in the upper right corner of the screen. A PDF will be generated and displayed in a new window. To share the report in the new window with other applications or to print it, tap the share icon in the upper right corner.

Therapy reports should not be used for diagnostic purposes.

13. Gentle Coaching

The [Gentle Coaching] screen offers simple exercises to help diagnose concerns related to therapy device usage. To access the [Gentle Coaching] screen, tap the [Gentle Coaching] icon at the bottom of the screen. To perform exercises and address therapy concerns, tap [Check Your Motivation for Therapy], [Heart Load and Risk], or [Awareness of Symptoms]. To proceed through the exercises, tap the [Back] and [Next] buttons at the bottom of the screen. Once the exercises are complete, tap the [Done] button to return to the [Gentle Coaching] screen. Repeat these exercises periodically as you progress with your therapy. If you tap the [Edit] button for an exercise, you can change your previous answers.

[Image of Gentle Coaching screen with exercise options]

Starting a new therapy can be challenging, and you may feel uncertain about achieving your treatment goals. The "Gentle Coaching" menu in this program offers very simple exercises that can help you think about and change your approach to sleep apnea therapy, making it easier to adapt your therapy experience.

14. Deepen Your Understanding

The [Deepen Your Understanding] screen provides access to resources such as videos to help you understand sleep apnea, PAP therapy devices, and advice during therapy. To access the [Deepen Your Understanding] screen, tap the [Deepen Your Understanding] icon at the bottom of the screen. Tapping [About Sleep Apnea] at the top left will provide materials to learn about sleep apnea syndrome. Videos and links may change based on your needs as your therapy progresses. Tapping [Device and Mask] in the upper center will allow you to view guides and videos on device usage and mask fitting, and to display this "DreamMapper User Guide." Tapping [Troubleshooting] at the top right will display methods for correcting issues such as mask fit or discomfort, device pressure settings, device problems, and side effects.

[Image of Deepen Your Understanding screen with video links]

15. Profile

The [Profile] screen allows you to manage your account information, customize device settings, and set therapy goals.

To access the [Profile] screen, tap the [Profile] icon in the upper left corner of the [Dashboard] screen.

15.1 Information and Settings

At the top of the [Profile] screen, you can change your contact information and DreamMapper settings. To modify displayed information, tap each category.

15.1.1 Name, Contact Email Address, Password, Phone Number

Ensure that your preferred contact for receiving DreamMapper information and push notifications is selected. Your contact email address does not need to be the same as the email address used for DreamMapper login.

15.1.2 Account

To link with your Care Orchestrator patient record, tap [Account]. Tap the [Link Account] button in the [Healthcare Professional] field. Enter the PIN sent via email and tap the [Next] button. PIN verification and linking will be performed by the app. Tapping the [OK] button will return you to the [Account] screen.

Note: Manual linking is not supported in Hong Kong, India, Myanmar, Philippines, Singapore, South Korea, Taiwan, and Thailand. Linking to CO is not supported in Japan.

To enhance security, you can set a password expiration period of 90 days. To change the setting, tap Settings and toggle the switch for [Automatic Password Expiration].

15.1.3 Country

Your country is set during registration, but you can change it if necessary. Tap [Country], scroll, and select your new country of residence.

15.1.4 Settings

Tap [Settings] to adjust your data, cookie, and analytics sharing preferences. Tap the toggle icon to adjust settings, then tap the [Done] button. To learn more about each data point, tap [What does this mean?] below each section.

15.1.5 Dark Mode

Toggle the icon to enable or disable dark mode.

15.2 Goals/Reminders

The [Goals/Reminders] menu allows you to set therapy goals and reminders.

15.2.1 Goals

To access the [Goals] screen, tap [Goals]. There are two types of goals: Monthly Goals and Personal Goals. Each goal has a progress bar to track your progress towards the goal, with a numerical value displayed to the right of the progress bar. To achieve the Monthly Goal, you must use the therapy device for over 4 hours for 22 consecutive days. Tapping [Monthly Goals] will display the goal description and up to three recent goal achievements on the details screen. These goals cannot be customized.

Personal Goals offer the following three options:

  • Consecutive Usage Days
  • Consecutive Days with Usage Over 4 Hours
  • Consecutive Days with Mask Fit Over 75%

To customize, tap your personal goal. The details screen displays the goal description, your progress so far, and a slider to set your personalized goal. Move the slider to select your goal and tap the [Save] button to return to the [Goals] screen.

15.2.2 Reminders

To access the [Reminders] screen, tap [Reminders]. There are two types of reminders: cleaning reminders and follow-up reminders.

15.2.2.1 Cleaning Reminders

Cleaning reminders allow you to set periodic prompts for cleaning therapy device accessories. Under [Cleaning Reminders], there are four reminder fields: Mask Reminder, Humidifier Reminder, Tube Reminder, and Device Filter Reminder. Each reminder displays the recommended cleaning frequency. Use the dropdown menu in the center of each reminder to select your desired reminder frequency, then tap [Done] in the upper right corner of the card. Confirm that the reminder has been updated to your desired frequency. To remove a cleaning reminder, select [None] from the dropdown menu and tap [Done] in the upper right corner of the card.

15.2.2.2 Follow-up Reminders

Follow-up reminders allow you to set dates for prompts to follow up with your healthcare provider for appointments. Follow-up appointments may be required by some insurance providers. To enable this reminder, tap the toggle icon under [Follow-up Reminders]. Then, use the dropdown menu to select a date, and tap [Done] in the upper right corner of the card. Confirm that the selected date is displayed for the reminder.

15.3 Device and Mask

The [Device and Mask] menu allows you to change mask types, adjust or add therapy devices, adjust advanced settings, and connect via Bluetooth.

15.3.1 Mask

Tapping [Mask] displays the [Mask] screen. The mask selected during registration is displayed. To change your mask, tap the [Change Mask] button at the bottom right of the card. Select the appropriate mask type by tapping the radio button on the left, then tap the [Next] button at the bottom of the screen. Select the appropriate mask model by tapping the radio button on the left, then tap the [Save] button at the bottom of the screen. You will return to the DreamMapper [Profile] screen.

For specific mask details, refer to the instructions provided with the mask.

15.3.2 Therapy Device

Tapping [Therapy Device] displays the [Therapy Device] screen. This screen shows the names of linked therapy devices and allows you to add secondary therapy devices for backup or travel use.

15.3.2.1 Adding a Device

To add a device, tap the plus sign (+) on the right. You can add a secondary therapy device by scanning the QR code with your smartphone's camera or by manually entering the device DSN (Device Serial Number).

15.3.2.2 Bluetooth Setup (Manual Sync)

To manually pair your therapy device with Bluetooth, tap the name/serial number of the [Primary Device] or [Secondary Device]. On the [Primary Device] or [Secondary Device] screen, tap [Pair This Device] under [Action]. On the [Bluetooth Setup] screen, review the on-screen text and privacy notice, then tap the toggle icon and the [Continue] button in sequence to begin pairing. You may need to grant your device permission for DreamMapper to access it. If pairing fails, tap the [Troubleshooting Guide] at the bottom of the screen to navigate to DreamMapper's online help and confirm the steps. (You can also access DreamMapper's online help directly from [Profile] > [Help] > [FAQ]. Scroll down to "How do I reset my Bluetooth connection?" and follow the instructions. Return to the [Bluetooth Setup] screen and tap the [Retry] button to attempt pairing again.

15.3.2.3 Background Bluetooth Sync (Automatic Sync)

To automatically pair your therapy device with Bluetooth, allow location services in your device's settings. The specific steps to change these settings may vary by device or operating system. Note: This feature may be restricted by your device or operating system. Background synchronization on iOS is supported only for DreamStation 2 therapy devices due to iOS operating system limitations. Background synchronization may not be supported on Android devices manufactured in China. DreamMapper will send status updates for background synchronization operations via feed notifications. For details, refer to the "Notifications" section of this user guide. You can check the synchronization status via the timestamp in [Profile] > [Therapy Device] > [Device Name] > [Last Sync].

If background synchronization appears to have stopped and updated sync information is not displayed, follow the steps in the "Bluetooth Setup (Manual Sync)" section of this user guide to manually sync your device. To allow location services for automatic background Bluetooth synchronization on iOS, tap the toggle icons for [Bluetooth] and [App Background Refresh].

[Image of iOS settings for background app refresh]

15.4 Support

The [Support] menu allows you to find answers to frequently asked questions about DreamMapper, contact information, and version details.

15.4.1 Help

Tapping [Help] displays the [Help] screen. To view a list of frequently asked questions, tap the [FAQ] tab. Tap the down arrow next to each question to reveal the answer. To view contact information for DreamMapper support, tap the [Contact Us] tab.

15.4.2 Version Information

Tapping [Version Information] displays the [Version Information] screen, which shows details about your current DreamMapper version.

15.5 Log Out

To log out of the DreamMapper application, tap [Log Out].

16. Notifications

The [Notifications] screen displays customized messages related to recommendations, reminders, and errors.

To access the [Notifications] screen, tap the [Notifications] icon in the upper right corner of the [Dashboard] screen. If there are new or unread messages, a red notification badge with a number will appear on the [Notifications] icon.

16.1 New

To view messages from the last 3 days, tap the [New] tab. Tapping actions at the bottom of a message (e.g., [View Goals] or [Click Here]) will take you to the section in DreamMapper to complete that action. Viewed messages are automatically moved to the [Old] tab.

16.2 Old

To view old messages, tap the [Old] tab. To delete individual messages in the [Old] tab, tap the trash can icon to the right of the message. To delete all messages in the [Old] tab, scroll to the bottom of [Notifications] and tap [Delete All Messages]. If prompted to confirm deletion, tap [Yes] to proceed.

[Image of Notifications screen with new and old messages]

17. Troubleshooting

Problem: The message "Cannot connect" appears in DreamMapper.

Cause: Location or "Nearby Devices" permissions may have been revoked on your device.

Solution: Close and reopen DreamMapper. If the problem persists, check your device's permissions.

Problem: An error occurs when entering the device serial number during DreamMapper registration.

Cause 1: The format or characters of the entered device serial number are incorrect.

Solution 1: Verify the entered device serial number and try again.

Cause 2: The device serial number is valid but not registered in DreamMapper.

Solution 2: Contact support for assistance with registering the device serial number.

Cause 3: The device is already assigned to an existing patient.

Solution 3: Contact support for assistance with reassigning the device.

Problem: Both success and failure messages for data synchronization are displayed in [Notifications].

Cause: Information in the [New] tab of the [Notifications] screen is not cleared after synchronization.

Solution: Messages are displayed in the order they are received, so multiple messages related to DreamMapper's data synchronization status may appear. The message at the top of the [Notifications] screen indicates the current synchronization status, while similar messages below indicate previous synchronization statuses.

Problem: You are prevented from pairing a new mobile device because more than three mobile devices are already paired with one therapy device.

Solution: To perform a new pairing, remove previously paired mobile devices from the therapy device.

For troubleshooting common issues with DreamMapper, search FAQs in [Profile] > [Help] > [FAQ]. For more advanced support, refer to the DreamMapper support contact information for your region displayed in [Profile] > [Help] > [Contact Us].


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References

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