Xiaomi Mi Vacuum Cleaner G10: Troubleshooting and Safety Guide

Troubleshooting

If the vacuum cleaner is not functioning normally, an error message will appear on the screen. Refer to the table below for solutions based on the error message:

Safety Instructions

This product is intended for domestic use only. Read this manual carefully before using the device and keep it for future reference.

The appliance can be used by children aged 8 years and above, and by persons with reduced physical, sensory, or mental capabilities or lack of experience or knowledge, provided they are supervised or have been instructed on the safe use of the appliance and understand the potential risks. Do not allow children to play with the appliance. Cleaning and maintenance operations should not be performed by children unless supervised. The appliance must be used only with the power adapter supplied with the appliance. The vacuum cleaner is not a toy. This product must not be used as a toy or operated by children. Exercise caution when using the vacuum cleaner in the presence of children. Children should not be allowed to perform cleaning or maintenance operations on the vacuum cleaner in the absence of a parent or guardian.

Use the vacuum cleaner only on dry indoor surfaces. Do not install, charge, or use this product outdoors, such as in bathrooms or near a swimming pool. Do not touch the plug or any part of the vacuum cleaner with wet hands. To reduce the risk of fire, explosion, or personal injury, check that the lithium-ion battery and charger are not damaged before use. Do not use the vacuum cleaner if the battery or charger is damaged.

The smart torque brush bar, mini electric brush, battery, extension wand, and vacuum cleaner conduct electricity and must not be immersed in water or other liquids. Ensure all parts are completely dry after cleaning them.

To prevent injury from moving parts, turn off the vacuum cleaner before cleaning the smart torque brush bar and the mini electric brush. Before using the vacuum cleaner, the smart torque brush bar, dust compartment, and filter must be installed correctly.

Use only the original charger (model: BLJ24W308080P-V) supplied with the product. Use only the approved battery type (model: P2046-751P-BC/P2046-751P-BCA). If the charger or battery is damaged, it must be replaced with an original component purchased from the manufacturer or through after-sales service.

Do not use the vacuum cleaner to collect flammable or combustible liquids, such as gasoline, bleach, ammonia, drain cleaning products, or other liquids like water. Do not use the vacuum cleaner to collect wall parts, ashes such as fireplace ash, or incandescent materials like coal, cigarette butts, or matches. Do not use the vacuum cleaner to collect hard or sharp objects, such as glass, nails, screws, or coins, which could damage it.

Ensure hair, loose clothing, fingers, and other body parts are kept away from the nozzles and moving parts of the vacuum cleaner. Do not point the suction nozzle, extension wand, or other accessories towards eyes or ears, nor put them in your mouth. Do not insert objects into the vacuum cleaner nozzles, nor use the vacuum cleaner with obstructed nozzles. Remove dust, lint, hair, or other items that may reduce airflow. Do not lean the vacuum cleaner against a chair, table, or other unstable surfaces to avoid the risk of product damage or personal injury. If the vacuum cleaner does not function properly due to a shock or damage, contact the authorized service department. Never attempt to disassemble the vacuum cleaner yourself.

To recharge the battery, strictly follow all instructions in the user manual. If not charged correctly within the specified temperature range, the battery may be damaged. Use only the original charger to recharge the product in locations where the ambient temperature is between 0°C and 40°C; otherwise, the battery risks damage.

Before using the vacuum cleaner, the dust compartment cover, pre-filter, cyclone system, and H12H filter must be installed correctly. Ensure the vacuum cleaner is disconnected from the power supply when not in use for extended periods and before performing maintenance or repairs. Exercise extreme caution when using the vacuum cleaner to clean stairs.

Fire Hazard: Do not apply certain types of perfume to the vacuum cleaner filter. Typically, these types of products contain flammable chemicals that risk igniting the vacuum cleaner. When not in use, keep the battery away from any metallic objects, such as paper clips, coins, keys, nails, or screws. Short-circuiting the terminals can cause burns or fires. In case of improper use, liquid may leak from the battery. Avoid contact with such liquid as it may cause irritation or burns. In case of contact, rinse with water. If the liquid comes into contact with eyes, seek medical attention. DO NOT expose the battery and appliance to fire as this may cause explosions. DO NOT expose or immerse the battery and appliance in water, saltwater, or other liquids. Use the product according to the instructions provided in the user manual. Users are responsible for any loss or damage resulting from improper use of the appliance.

Dreaime (Tianjin) Information Technology Co., Ltd. hereby declares that this appliance complies with applicable directives and European standards, as well as their relevant amendments. The full text of the EU declaration of conformity is available at the following internet address: http://www.mi.com/global/service/support/declaration.html The detailed electronic manual is available at www.mi.com/global/service/userguide

Component Overview

The vacuum cleaner consists of several key components:

• Charging Port
• Display Screen
• Battery Status Indicator
• Power Button (Press to turn on/off, press and hold to access language settings)
• Battery Release Button
• Dust Compartment
• Anti-static Contact

Battery Status Indicator

Note: If the vacuum cleaner is not functioning correctly, the display screen will show an error message. Refer to the Troubleshooting section for solutions.

Installation

Installing Accessories

Insert accessories until you hear a click, indicating correct placement.

Note: The mini electric brush should not be used with the extension wand.

• 2-in-1 Brush Nozzle: For vacuuming curtains, sofas, car interiors, coffee tables, etc.
• Mini Electric Brush: For vacuuming dirt, pet hair, and other stubborn debris from sofas, bedding, and other fabric surfaces.
• Crevice Nozzle: For vacuuming crevices and tight areas around doors, windows, baseboards, corners, stairs, etc.
• Smart Torque High-Efficiency Brush Bar: For cleaning various floor types such as parquet, marble, tiles, and short-pile carpets. When in automatic mode, the vacuum cleaner can automatically adjust the suction level based on the surface type.

Installing the 2-in-1 Charging and Storage Mount

1. Install the 2-in-1 charging and storage mount in a cool, dry place with a power outlet nearby. Before installation, ensure there are no wires or pipes in the installation space directly behind the mount.
2. The bottom of the mounting template sticker should be flat and at least 1.02 m from the ground, with at least 30 cm of free space above it.
3. Use an electric drill with an 8 mm drill bit to drill a hole at each hole marker on the mounting template sticker, then insert a wall plug into each hole.
4. Align the mounting holes on the 2-in-1 charging and storage mount with the holes on the wall, then secure the mount to the wall using the provided screws. Recommended height: at least 1.03 meters from the ground.

Charging

Battery Status Indicator

When the vacuum cleaner is fully charged, the indicator will turn off after 5 minutes, and the power-saving mode will be activated.

Display Screen

The number on the display screen indicates the current battery level as a percentage during charging. When the number reaches 100, the battery is fully charged.

Usage Modes

Language Setting

Press and hold the O button for 3 seconds to open the language list, then press the O button to scroll through the list and select the desired language. Press and hold the O button for 2 seconds to use the selected language.

Note: If no operation is performed for more than 10 seconds, the display screen will turn off.

Setting Suction Levels

Press the O button to choose between Eco, Standard/Auto, and High Power suction levels. The corresponding suction level will be highlighted on the display screen.

The automatic mode, indicated on the display screen with the message "fuso", is activated only when using the smart torque high-efficiency brush bar. The suction level is then automatically adjusted by the vacuum cleaner, depending on whether it is on floor/tile or carpet.

Note: If you stop the vacuum cleaner at any time during cleaning, it will continue to use the last selected suction level upon restart.

Operating Modes

The vacuum cleaner includes two operating modes. You can select your preferred mode based on your cleaning needs.

1. Non-continuous Mode: Press and hold the power button O to start the vacuum cleaner, then release it to stop.
2. Continuous Mode: Press the O button to activate continuous mode, then press the power button to start the vacuum cleaner. To exit continuous mode, press the O button.

Note: In continuous mode, the vacuum cleaner enters standby mode when the power button is pressed and resumes operation if the button is pressed again. If the vacuum cleaner remains in standby mode for more than 10 seconds, the display screen will turn off, and the vacuum cleaner will exit continuous mode.

If any rotating part gets stuck, the vacuum cleaner may shut off automatically. Remove any trapped foreign objects, then resume use. When the motor overheats, the vacuum cleaner will shut off automatically. Wait for the battery temperature to return to normal, then resume use.

Using the Mopping Function

Notes:

• Do not step on the water tank to avoid permanent damage.
• For optimal results, heavily soiled floors should be vacuumed before mopping.
• Do not use the mopping function on carpets.
• Do not use detergents or disinfectants.

1. Dampen the mopping cloth and wring out excess water, then attach it securely to the bottom of the water tank.
2. Open the water tank cap, add an appropriate amount of clean water, then close the cap.
3. Attach the smart torque high-efficiency brush bar to the water tank by aligning the magnets on each component until they click into place.
4. This function is designed for vacuuming and cleaning hard floors and tiles.

Notes:

• The ball valve in the water tank controls the amount of water dispensed. The ball is a moving part and may make a rattling sound when starting and stopping. This is normal.
• When the vacuum cleaner is not in use, move the switch to the OFF position.

Care and Maintenance

Maintenance Precautions

• Always use original parts to avoid voiding the warranty.
• If the filter, extension wand, or smart torque high-efficiency brush bar becomes clogged, the vacuum cleaner will stop working shortly. To restore functionality, clean the clogged component.
• If the vacuum cleaner is not used for a long period, fully charge it, unplug it from the power outlet, then store it in a cool, low-humidity environment away from direct sunlight. To prevent excessive battery discharge, recharge the vacuum cleaner at least once every three months.

Cleaning the Vacuum Cleaner

Clean the vacuum cleaner with a soft, dry cloth.

Cleaning the Dust Compartment, Pre-filter, and Cyclone System

1. The cleaning performance of the vacuum cleaner will decrease if the dust compartment is filled up to the "MAX" mark. To restore performance, empty the dust compartment promptly. Before emptying the compartment, ensure the vacuum cleaner is disconnected from the power outlet and do not press the power button.
2. Press the release button on the bottom cover of the dust compartment, then empty the contents.
3. Push the dust compartment release switch in the direction indicated by the arrow, then gently remove the dust compartment from the vacuum cleaner.
4. Remove the pre-filter first, then lift the handle of the cyclone system and rotate it counterclockwise until it stops, then pull to lift the cyclone system.

Note: If the vacuum cleaner's contact points are dirty, clean them with a soft, dry cloth.

Installing the Dust Compartment, Pre-filter, and Cyclone System

1. Insert the cyclone system vertically into the dust compartment, ensuring the cyclone system handle aligns with the slot on the left side of the dust compartment. Rotate the handle clockwise until it locks, then pull down.
2. Position the pre-filter with the front side facing the cyclone system.

Cleaning the HEPA Filter

Note: It is recommended to clean the HEPA filter once every 4-6 months.

1. Remove the dust compartment as shown in the figure.
2. Remove the HEPA filter from the vacuum cleaner by pulling it downwards in the direction shown in the figure.
3. Clean the HEPA filter with clean water. Ensure you rotate the HEPA filter by 300° to thoroughly remove all trapped dust. Tap the filter lightly several times to remove excess dirt.

Notes:

• Use only clean water to clean the filter. Do not use detergents.
• Do not attempt to clean the HEPA filter with a brush or your fingers.

1. Allow the HEPA filter to dry completely for at least 24 hours.
2. Reinstall the dust compartment.

Installing the HEPA Filter

1. Insert the HEPA filter into the vacuum cleaner, then gently press downwards as illustrated. Insert until you hear a click, indicating correct placement.

Cleaning the Smart Torque High-Efficiency Brush Bar

1. Rotate the lock counterclockwise until it stops, then remove the roller brush from the smart torque high-efficiency brush bar.
2. Use scissors to cut and remove hair or other debris tangled around the roller brush. Remove excess dust from the housing and the transparent plastic cover with a dry cloth or paper towel.

Cleaning the Mini Electric Brush

1. Use a coin to rotate the lock counterclockwise until you hear a click.
2. After unlocking the roller brush, remove it from the mini electric brush, then rinse and clean the roller brush.
3. After washing, allow the roller brush to dry completely by keeping it upright in a well-ventilated area for at least 24 hours.
4. When dry, reinstall the roller brush by reversing the disassembly instructions.

Cleaning the Water Tank and Mopping Cloth

Notes:

• When the vacuum cleaner is charging or not in use, remove the water tank and drain any residual water to prevent mold or persistent discoloration.
• If the mopping cloth is worn or damaged and no longer adheres to the water tank, it needs to be replaced to ensure optimal cleaning performance.

1. Slide the water tank downwards to detach it from the smart torque high-efficiency brush bar.
2. Empty the water tank.
3. Remove the mopping cloth from the water tank.
4. Clean and dry the mopping cloth.

Water Dispenser Filters

If the water tank dispenses water too slowly or becomes clogged, the water dispenser filters need to be replaced. For optimal mopping effectiveness, it is recommended to replace the water dispenser filters once every 3-4 months depending on water quality and usage frequency.

1. Use your fingers to pull out the old water dispenser filters on the left and right sides of each housing.
2. Insert the new water dispenser filters, then ensure they are installed correctly.

Battery

The vacuum cleaner contains a removable rechargeable lithium-ion battery that has a limited number of charge cycles. After prolonged use, the battery may no longer hold a charge. If this occurs, the battery has reached the end of its lifespan and must be replaced.

1. Press the battery release button and slide it to the right to remove it.
2. Install the new battery.

Technical Specifications

The lithium-ion battery contains environmentally hazardous substances. Before discarding the vacuum cleaner, remove the battery, then dispose of or recycle it in accordance with the local laws and regulations of the country or area in which it is used.

WEEE Information

All products marked with this symbol are Waste Electrical and Electronic Equipment (WEEE according to Directive 2012/19/EU) that should not be disposed of with unsorted household waste. Instead, you should protect the environment and human health by handing over your waste equipment to an authorized collection point for the recycling of WEEE, designated by the government or local authorities. Proper disposal and recycling help prevent potentially negative consequences to the environment and human health. Contact the installer or local authorities for more information on the location, as well as the terms and conditions of such collection points.

Error Codes and Solutions