Client Profile
Name: Alpharesort Palace Chiflika
Industry: Hospitality
Location: Chiflik, 16 km from Troyan, Bulgaria
Completion Year: 2025
A scenic view of Alpharesort Palace Chiflika, a multi-story hotel building with a large outdoor swimming pool in the foreground, set against a backdrop of lush green mountains.
History
Alpharesort Palace Chiflika is a four-star hotel nestled in the heart of the Stara Planina mountain range. It is known for its SPA zone, tranquil atmosphere, and quality service, attracting both tourists and business guests. In Spring 2025, the hotel underwent a major renovation of its facilities. As part of this process, management decided to upgrade the network infrastructure to provide a state-of-the-art digital experience upon its reopening on June 20, 2025. For this purpose, Alpharesort Palace selected a professional network solution from Omada, comprising high-performance Wi-Fi 5 and Wi-Fi 6 access points, quality switches, and a central controller for unified management.
Challenges
- Low Wi-Fi coverage in guest rooms and SPA areas.
- Frequent connection drops within the hotel premises.
- Insufficient network speed during peak usage and full occupancy.
- Lack of centralized network control and monitoring capabilities.
- Inability to maintain stable connectivity for a high number of simultaneous users.
Solution
The TP-Link Omada SDN system was implemented during the hotel's renovation. The solution includes the following components:
- EAP620 HD - High-density Wi-Fi 6 Access Point (7 units)
- EAP265 HD - Wi-Fi 5 Access Point, optimized for hotels (17 units)
- SG5428X - Layer 3 Gigabit Switch with 10G uplinks (1 unit)
- SG2428P - PoE+ Switch for core and service areas (2 units)
- SG2218P - PoE+ Switch for core and service areas (1 unit)
- ES210GMP - PoE Switch for peripheral areas (3 units)
- OC200 - Hardware Controller for centralized management (1 unit)
A completely new cabling infrastructure was established. Access points were strategically positioned to ensure effective coverage throughout the property. The deployment of 802.11k/v/r protocols ensures seamless roaming, allowing guests to move freely without experiencing internet connection interruptions.
A collection of TP-Link Omada networking hardware, including several Wi-Fi 6 and Wi-Fi 5 access points, and various gigabit PoE+ switches, showcasing the deployed solution.
An interior hotel hallway with modern lighting, featuring several TP-Link Omada access points mounted discreetly on the ceiling.
An interior view of a hotel common area, possibly a lobby or lounge, decorated with plants and stylish lighting, with TP-Link Omada access points visible on the ceiling.
A close-up shot of a TP-Link Omada access point installed on a hotel ceiling.
Results and Benefits
- 100% Wi-Fi Coverage: Achieved throughout all areas, including guest rooms, the restaurant, SPA, and outdoor spaces.
- Seamless Roaming: Stable and uninterrupted connection as guests move around the hotel.
- High Capacity: Supports over 250 concurrent clients with consistent speed and stability.
- Performance Boost: Up to 4x faster speeds compared to the previous system.
- Centralized Management: Efficient network oversight via the OC200 and Omada Controller.
- Zero Complaints: No guest complaints regarding connection quality since the hotel's reopening.
- Positive Feedback: Favorable online reviews for the hotel.
Key Benefits:
- Enhanced guest experience.
- Improved hotel staff efficiency.
- Enhanced security and network segmentation through VLANs.
- Scalability for future expansion and integration with IoT systems.
- Robust performance and reduced operational costs.
- Centralized management with remote access capabilities.
Grigori Kostov, owner of Alpharesort Palace Chiflika, commented: "Since we renovated the hotel with Omada devices, the speed has significantly improved, as has the coverage in the rooms, around the pool, and in the corridors. Another plus is that guests no longer lose signal when moving around the hotel."
With the Omada by TP-Link solution, Alpharesort Palace Chiflika has achieved a significant upgrade to its network infrastructure, meeting the demands of modern guests. Guests can now enjoy a flawless stay, whether sharing moments online, participating in video calls, or working remotely. The high-density optimized devices efficiently handle a large number of simultaneous users without compromising connection quality. Hotel staff also benefit from the reliable and high-speed connection, enabling them to perform their duties without any delays.
A panoramic view of the Alpharesort Palace Chiflika complex, showing multiple hotel buildings, swimming pools, and the surrounding natural landscape of mountains and forests.
