Tesla, Inc. Service Bulletin

Condition

On certain Model Y vehicles, the camera hood may not hold the GNSS antenna firmly in place, causing a rattling sound that can be heard from the rear view mirror area.

Correction

Upon customer complaint, inspect the vehicle for symptoms related to the condition. If symptoms are present, replace the camera hood.

Correction Details

Parts Required

Special Tools

1060071-00-A: Torque wrench 1/4" hexagon (0.2Nm-4Nm)

These part numbers were current at the time of publication. Use the revisions listed or later, unless otherwise specified in the Parts Catalog.

Inspection Procedure

1. Get into the driver seat and make sure all doors and windows are closed.
2. Place the vehicle into Service Mode Plus (refer to Service Manual procedure 00050000).
3. In Service Mode, touch Controls > Audio Tests (See Figure 1 description below).

   Figure 1 Description: Screenshot of the Tesla infotainment screen showing Service Mode menus. Options include Chassis, Closures, Service Alerts, Software Reinstall, Touch Check, Safety & Restraints, CAN Viewer, Audio Tests, Feedback, and Exit Service Mode. Text "GTW UNLOCKED: 5320s SPEED LIMITED" is visible.

4. Set the 'SOURCE' to Sine, set the ‘SINE FREQ' to 79 Hz, set the 'SPEAKERS' to LFW and RFW, and then set the volume to 75% to play a test sound (See Figure 2 description below).

   Figure 2 Description: Screenshot of the Audio Tests screen in Service Mode. Controls shown are SOURCE (set to Sine), SINE FREQ (slider at 79 Hz), SPEAKERS (LFW and RFW selected), and volume. Microphone input levels are also displayed.

5. Listen for rattling noises coming from the camera hood area.
6. Use the 'SINE FREQ' slider to repeat the test in a frequency range from 100 Hz to 126 Hz, and listen for rattle noise coming from the overhead console.
7. Touch Controls > Service Mode and hold Exit Service Mode for 2 seconds to exit Service Mode.
   • If a rattling sound was heard in either frequency range, proceed to the "Replace Camera Hood" section.
   • If no rattling sound was heard, discontinue this procedure and use correction code S022415003.

Replace Camera Hood Procedure

1. Remove the rear view mirror and both camera covers (refer to Service Manual procedure 15051802).
2. Disconnect the GNSS antenna connector from the GNSS antenna (See Figure 3 description below).

   Figure 3 Description: Image showing the rear view mirror assembly with the GNSS antenna disconnected. A yellow arrow indicates the connector. Part number "1783801-00-C GLARE SHIELD" is visible.

3. Remove the bolt (T10) that attaches the GNSS antenna to the camera hood, and then remove the GNSS antenna by pulling it backward from the tabs (x2) on the camera hood (See Figure 4 description below).

   Figure 4 Description: Image of the camera hood with the GNSS antenna removed. Two red circles highlight the tabs where the antenna was attached. Part numbers are visible.

4. Push the tabs (x2) at the side of the camera hood, and then lower the camera hood from the tabs (x2) on the windshield bracket (See Figure 5 description below).

   Figure 5 Description: Image of the underside of the camera hood. Red circles highlight the side tabs that need to be pushed. Text "Figure 5 – Push side tabs (x2)" is present.

5. Attach the tabs (x2) at the top of the new camera hood to the camera assembly, and then engage the tabs (x2) at the side of the camera hood to install the camera hood to the windshield bracket (refer to Figure 5 description).
6. Attach the GNSS antenna to the tabs (x2) of the camera hood, and then fasten the bolt (T10, torque 0.8 Nm) that attaches the GNSS antenna to the camera hood (refer to Figure 4 description).
7. Connect the GNSS antenna connector to the GNSS antenna (refer to Figure 3 description).
8. Install the upper camera cover, but do not install the rear view mirror and lower camera cover yet (refer to Service Manual procedure 15051802).

   NOTE: The rear view mirror and lower camera cover will be installed in a later step.

9. Perform an audio test to confirm that NVH (Noise, Vibration, Harshness) issues are no longer present. Refer to steps 2 – 6 within the "Inspection Procedure" section.
   • If no more rattling sound was heard, proceed to the next step. Use correction code S032415003.
   • If a rattling sound is still present after this procedure, contact EMEA Service Campaigns & Compliance via email for additional instructions, providing VIN and Service Visit information. Continue with the next step and use correction code S042415003.
10. Install the rear view mirror and lower camera cover (refer to Service Manual procedure 15050202).
11. If the rattle or vibration is still present, inform the customer that the issue will be resolved in a future Service Visit.