Ultenic U11 PRO User Manual
Precautions
- Please read all contents of this manual carefully before using this product.
- Do not use the vacuum cleaner to vacuum detergents, kerosene, broken glasses, needles, soot, wet items, sewage, or matches.
- Do not use the vacuum cleaner to vacuum cement, plaster, building materials, or large objects like toy balls, as this can cause blockages, motor burnout, or other failures.
- Keep the vacuum cleaner away from fires and high-temperature areas.
- When using the vacuum cleaner, ensure the filter module and the roller brush of the floor brush are installed correctly.
- Do not block the suction inlet or the rotation of the brush roller, as this may cause motor failure.
- Do not pour or splash water or other liquids into the machine to prevent short circuits and damage to electronics.
- For new batteries or after long-term storage, fully charge the battery. If storing for an extended period, charge and discharge the battery at least every three months.
- When the vacuum cleaner is fully charged or requires cleaning/servicing, unplug the charger promptly. Do not pull by the power cord.
- Clean the vacuum cleaner with a dry cloth. Avoid using gasoline, thinners, or other cleaners that may crack or discolor the housing.
- Avoid using or storing the vacuum cleaner in extreme temperatures (below 0°C or above 40°C). Store in a cool, dry place away from direct sunlight.
- Do not allow children to use or play with the machine.
- If the machine does not work after being fully charged, it requires inspection and repair at a designated service center. Do not disassemble the machine without authorization.
- Old battery packs must be recycled safely and not disposed of with regular waste.
- If the power cord is damaged, it must be replaced by a qualified professional at the manufacturer's service center to prevent hazards.
- After use, store the vacuum cleaner on its wall mount or hanger to prevent it from falling or causing injury.
What's in the Box
- 1 x Filter Sponge
- 1 x Metal Extension Tube
- 1 x Main Body
- 1 x Electric Floor Brush
- 1 x Power Adapter
- 1 x Round Dusting Brush
- 1 x Wall-mounted Charging Stand Installation Kit
- 1 x User Manual
- 1 x Crevice Brush
- 1 x Cleaning Tool
- 1 x Mini-Motorized Tool
Product Overview
The diagram shows the main components of the Ultenic U11 PRO vacuum cleaner. Key parts labeled include: Main Body, Dust Container, Filter Assembly, Dust Container Cover Buckle, Dust Container Cover, Joint Button for the Main Unit, Metal Extension Tube, LED Touch Screen, Exhaust Grids, Handle, Power Switch, Battery Release Button, Removable Battery, Dust Container Release Button, Tip Holder, Joint Button for the Electric Brush, Electric Floor Brush, and LED Light.
Note:
1. Wash filters with cold water regularly. Ensure the filters are completely dry before refitting.
2. Your vacuum cleaner is designed for regular use. Regular use may cause build-up around brushes and the HEPA filter. Regular maintenance is recommended to keep your vacuum cleaner running optimally.
Accessory Installation
Diagram shows two steps for accessory installation. Step 1 illustrates connecting an accessory to the main unit. Step 2 shows connecting the metal extension tube to an accessory.
Wall-mounted Charging Stand Installation
Method 1: Sticker Installation
Method 1 shows using a sticker as a guide. Step 1: Attach the sticker to the wall. Step 2: Align the charging stand with the sticker, ensuring it is level (90°). Step 3: Drill holes and mount the stand.
Method 2: Screw Installation
Method 2 involves drilling and screwing. Step 1: Drill holes according to the alignment sticker. Step 2: Insert plastic expansion tubes into the screw holes. Step 3: Align the hanger with the screw holes and tighten the screws.
Main Body Charging
DC port charging
Diagram shows the DC port charging method. The main unit connects to a charger. An indicator shows '? Red: Charging' and '? Green: Fully Charged'.
Wall-mounted charging dock charging
Diagram shows the wall-mounted charging dock. The main unit docks onto the charger. Indicator lights show battery status: 'Fully Charged' (all bars lit), 'Charging' (some bars lit), 'Low Battery' (first bar flashing white).
When the battery gets low, the first bar of the power indicator light flashes white; please charge it in time. When the power is too low, the machine will automatically shut down to protect the battery. At this time, the machine will not work when the power button is pressed. The first bar of the power indicator light flashes white. You must charge the battery or replace it with a fully charged battery.
Note:
1. This machine can only be charged with the original power adapter.
2. The machine cannot be operated and the power switch does not work during the process of charging.
Product Usage
Usage of the main body
Power on/off: Press the Power On/Off button to start the machine; press again to stop the machine. There are 3 levels of suction power. Press the '88' icon on the display panel to adjust power levels (ECO mode, AUTO mode, MAX mode). The display shows Battery Status, Error Code, and Gear Display.
Note:
The power switch is a push button that operates with a single tap.
Note:
To achieve the best cleaning effect, the vacuum cleaner will automatically switch to the strong gear for 3 seconds after the power-off button is pressed. This is a normal phenomenon.
Usage of attachments
Attach the required suction nozzle into the holder. The metal extension tube can be added depending on the actual situation.
Usage of the electric floor brush
The electric floor brush is suitable for cleaning hard floors, floor tiles, or short-haired carpets. Using a metal extension tube is recommended for a better experience.
Usage of Accessories
Usage of the electric mini motorized tool
The mini motorized tool is used for cleaning sofas, mattresses, cribs, etc.
Usage of the crevice brush
The crevice brush is used for cleaning hard-to-reach spots such as ceilings, bookshelves, keyboards, and narrow gaps.
Usage of the round dusting brush
1. Connect the round dusting brush directly to the main unit. It can be used for cleaning desktops, cabinets, sofas, low pile carpets, and more.
2. The metal extension tube can be attached to the round dusting brush for cleaning high places like ceilings and curtains.
Disassembly and Maintenance
Remove the dust container
Diagram shows how to remove the dust container. Step 1: Press the release buttons on both sides of the dust container simultaneously.
Clean filter assembly
Diagram shows the filter assembly components being disassembled and cleaned. It indicates that HEPA and sponge filters can be washed with cold water.
Note:
The HEPA filter and sponge filter can be washed with cold water. Ensure the filters are completely dry before refitting. Do not expose them to the sun.
Installation of filter components
Diagram illustrates filter component installation. Step 1: Align the air guiding block of the stainless steel filter assembly with the dust container inlet and insert it. Ensure the limit slot aligns with the dust container limit bar. Step 2: Place the filter sponge into the HEPA cover, ensuring it fits into all 5 slots for proper filtering. Step 3: Insert the HEPA assembly into the dust container with the rope facing upwards, aligning the limit slot with the dust container's limit bar.
Installation of the dust container
Diagram shows dust container installation. Step 1: Snap the dust container into the main unit, ensuring it is securely in place. Step 2: Push the bottom of the dust container until a click is heard.
The floor brush and the roller brush
Diagram shows how to attach and detach the floor brush and roller brush. It also shows battery removal and installation.
Battery disassembly
1. Remove the battery: Press the battery release buttons on both sides simultaneously, then pull the battery out.
2. Install the battery: Align the battery slot with the card slot, press the bottom until it snaps tightly into the battery slot.
Troubleshooting
| Fault scenarios | Causes | Solutions |
|---|---|---|
| The machine does not work | Battery is not installed | Please install the battery correctly. |
| Battery is flat | Charge the battery. | |
| The dust container and the HEPA filter are not installed well | Install the dust container and HEPA filter correctly. | |
| Suction diminishes | The HEPA filter is used for a long time | Replace the HEPA filter. |
| The dust container is full of dust | Empty the dust container. | |
| Blockages in hose, accessories, or inlet openings | Check and clear any blockage. | |
| Charging indicator does not light up while charging | The charging terminal is not fully inserted into the DC terminal | Insert the charging terminal completely into the charging port. |
| Insufficient use time | Insufficient charging time | Fully charge the battery according to the instructions in the charging section. |
| Battery age | The battery is a consumable item and needs to be replaced at a designated service center. | |
| Rolling brush stops | Oversized foreign bodies are sucked up | Clean the roller brush and restart the machine. |
| The roller brush is entangled with excessive fiber | Clear the windings of the floor brush. Ensure that the floor brush and metal extension tube are assembled firmly. | |
| Error code | The floor brush is blocked | Please contact Ultenic customer service to replace the floor brush. |
| Error code | Short circuit of the floor brush | Check if the suction port is blocked and clean up the blockage. |
| Error code | The fan is abnormal | If the machine is hot, turn it off and wait for a while. |
| The air outlet is hot | The filter assembly is blocked | Clean the dust container and the HEPA filter. |
Adapter and Parameters
Note:
If the power cord is damaged, it must be replaced by a manufacturer's designated service center to avoid hazards. For spare parts like HEPA filters or batteries, contact Ultenic customer service.
Adapter Specifications
| Information published | Information declared |
|---|---|
| Manufacturer's name or trademark, commercial registration number and address | Manufacturer: Dong Guan City GangQi Electronic Co., Ltd Address: Privately Operated Industrial District, ShiYong 532600 Heng Li Town, Dong Guan, Guangdong PEOPLE'S REPUBLIC OF CHINA Importer name: xxx Address: xxx Commercial registration number: xxx |
| Model identifier | GQ48-324100-AG |
| Input voltage | 100-240 V |
| Input AC frequency | 50/60 Hz |
| Output voltage | 34.2V |
| Output current | 1.0A |
| Output power | 34.2W |
| Average active efficiency | 84.31 % |
| Efficiency at low load (10%) | 81.97 % |
| No-load power consumption | 0.09 W |
Parameters
| Nominal voltage | 28.8V |
| Rated power | 350W |
| Rated input current | 1A |
| Adapter rated input | 100-240V~50/60Hz |
| Adapter rated output | 34.2V |
| Charging time | 2-2.5h |
After-Sale Service
Ultenic's professional customer service team provides support for all products with a 12-month warranty from the date of purchase. Contact Ultenic Support and Service via email below.
| Country/Region | Email Support |
|---|---|
| United States | service-us@ultenic.com |
| Deutschland | service-de@ultenic.com |
| France | service-fr@ultenic.com |
| España | service-es@ultenic.com |
| Canada | service-ca@ultenic.com |
| United Kingdom | service-uk@ultenic.com |
| Italia | service-it@ultenic.com |
| 日本 (Japan) | service-jp@ultenic.com |
Customer Service
| Country/Region | Email Support |
|---|---|
| United States | service-us@ultenic.com |
| Deutschland | service-de@ultenic.com |
| France | service-fr@ultenic.com |
| España | service-es@ultenic.com |
| Canada | service-ca@ultenic.com |
| United Kingdom | service-uk@ultenic.com |
| Italia | service-it@ultenic.com |
| 日本 (Japan) | service-jp@ultenic.com |
Shenzhen Ultenic Technology Co.,Ltd
Floor 8, Block A, building 5, Tusincere Park, Longcheng street, Longgang district, Shenzhen City, China
Ultenic Sp. Z O.O.
ul. Osiedle Przemysłowe 16/2, 69-100 Słubice
ULTENIC UK LTD
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
ULTENIC FRANCE
EU REP 320 rue Saint-Honoré 75001 Paris
E-mail: support@ultenic.com
Tel: +33753753975
