Ultenic U11 PRO User Manual

Contents

This manual is available in multiple languages:

• English (Pages 1-14)
• Deutsch (Pages 15-28)
• Français (Pages 29-42)
• Italiano (Pages 43-56)
• Español (Pages 57-70)

Precautions

• Please read all contents of this manual carefully before using this product.
• Do not use the vacuum cleaner to vacuum detergents, kerosene, broken glasses, needles, soot, wet items, sewage, matches, etc.
• Do not use the vacuum cleaner to vacuum cement, plaster, building materials, or large objects like toy balls, as this can cause blockages or motor burnout.
• Keep the vacuum cleaner away from fires and high-temperature places.
• Ensure the filter module and roller brush of the floor brush are installed correctly when using the vacuum cleaner.
• Do not block the suction inlet or the rotation of the brush roller, as this may cause motor failure.
• Do not pour or splash water or other liquids into the machine to avoid short circuits and damage to electronics.
• When using a new battery or after long-term storage, fully charge the battery. If the machine is not used for a long time, charge and discharge the battery at least once every three months.
• When the vacuum cleaner is fully charged and needs cleaning or servicing, unplug the charger promptly and do not pull by the power cord.
• When cleaning, use a dry cloth. Do not use gasoline, thinners, or other cleaners, as they may crack the housing or cause discoloration.
• Do not use or store the vacuum cleaner in extreme temperatures (very high or low). It is recommended for indoor use between 0 and 40°C. Store in a cool, dry place, away from direct sunlight.
• Do not allow children to use or play with the machine.
• If the machine does not work when fully charged, it requires inspection and repair at a designated service center. Do not disassemble without permission.
• Old battery packs should be recycled safely and not discarded as normal garbage.
• If the power cord is damaged, it must be replaced by a professional at the manufacturer's service department or a similar service center to avoid hazards.
• After use, place the vacuum cleaner on its wall mount or hanger; do not let it stand on its own to prevent it from falling or hitting people.

What's in the Box

• 1 x Filter Sponge
• 1 x Metal Extension Tube
• 1 x Main Body
• 1 x Electric Floor Brush
• 1 x Power Adapter
• 1 x Round Dusting Brush
• 1 x Wall-mounted Charging Stand Installation Kit
• 1 x User Manual
• 1 x Crevice Brush
• 1 x Cleaning Tool
• 1 x Mini-Motorized Tool

Product Overview

The main components of the Ultenic U11 PRO are:

• Main Body
• Dust Container
• Filter Assembly
• Dust Container Cover Buckle
• Dust Container Cover
• Joint Button for the Main Unit
• Metal Extension Tube
• LED Touch Screen
• Exhaust Grids
• Handle
• Power Switch
• Battery Release Button
• Removable Battery
• Dust Container Release Button
• Tip Holder
• Joint Button for the Electric Brush
• Electric Floor Brush
• LED Light

Notes:

• Wash filters with cold water regularly. Ensure filters are completely dry before refitting.
• Regular use may cause build-up around brushes and the HEPA filter. Perform regular maintenance to keep the vacuum cleaner running optimally.

Accessory Installation

Diagrams illustrate the process of connecting accessories, showing how the main unit, extension tube, and floor brush are assembled.

Wall-mounted Charging Stand Installation

Method 1: Sticker Installation

This method involves using an alignment sticker to mark drilling points on the wall, followed by attaching the charging stand.

Method 2: Screw Installation

1. Drill 3 screws according to the hole position of the alignment sticker.
2. Insert the plastic expansion tube into the screw hole.
3. Align the hanger with the screw holes, then install and tighten the screws.

Main Body Charging

DC Port Charging

Connect the power adapter directly to the DC port on the main body.

Indicator lights: Red indicates charging, Green indicates fully charged.

Wall-mounted Charging Dock Charging

When the battery is low, the first bar of the power indicator light flashes white. Charge the battery promptly.

If the power is too low, the machine will automatically shut down to protect the battery. The power button will not function. The first bar of the power indicator light will flash white. Charge the battery or replace it with a fully charged one.

Battery Indicator Status:

• Fully Charged
• Charging
• Low Battery

Notes:

• This machine can only be charged with the original power adapter.
• The machine cannot be operated, and the power switch does not work during charging.

Product Usage

Usage of the Main Body

Power on/off: Press the Power On/Off button to start the machine; press again to stop.

There are 3 levels of suction power. Adjust power levels by selecting ECO mode, AUTO mode, or MAX mode via the display panel icon.

Note: The power switch is a push button, operated with a single tap.

Note: For optimal cleaning, the vacuum cleaner may automatically switch to a stronger gear for 3 seconds after the power-off button is pressed. This is normal.

Usage of Attachments

Attach the required suction nozzle into the holder. The metal extension tube can be added as needed.

Usage of the Electric Floor Brush

The electric floor brush is suitable for cleaning hard floors, floor tiles, or short-haired carpets. Using a metal extension tube is recommended for a better experience.

Usage of Specific Tools

Usage of the Electric Mini Motorized Tool

The mini motorized tool is used for cleaning sofas, mattresses, cribs, etc.

Usage of the Crevice Brush

The crevice brush is used for cleaning hard-to-reach spots such as ceilings, bookshelves, keyboards, and narrow gaps.

Usage of the Round Dusting Brush

1. Connect the round dusting brush directly to the main unit. It can be used for cleaning desktops, cabinets, sofas, and low-pile carpets.
2. The metal extension tube can be attached to the round dusting brush for cleaning high places like ceilings and curtains.

Disassembly and Maintenance

Remove the Dust Container

Press the release buttons on both sides of the dust container simultaneously to remove it.

Clean Filter Assembly

The HEPA filter and sponge filter can be washed with cold water. Ensure they are completely dry before refitting. Do not expose them to the sun.

Installation of Filter Components

1. Align the air guiding block of the stainless steel filter assembly with the dust container inlet. Install the assembly into the dust container from the top. Ensure the limit slot aligns with the dust container limit bar.
2. Place the filter sponge into the bottom of the HEPA cover. The filter sponge must fit securely into the 5 slots for proper filtering.
3. With the rope facing upward, place the HEPA assembly into the dust container from the top. Ensure the limit slot of the HEPA assembly aligns with the dust container's limit bar.

Installation of the Dust Container

1. Snap the dust container into the main unit. Ensure it is securely in place.
2. Push the bottom of the dust container in the indicated direction until a click is heard.

The Floor Brush and the Roller Brush

Diagrams show the connection and disconnection of the floor brush and roller brush.

Battery Disassembly

1. Remove the battery: Press the battery release buttons on both sides simultaneously, then grab and pull the battery out.
2. Install the battery: Align the battery slot with the card slot, press the bottom to slide it into the battery slot until it snaps tightly.

Troubleshooting

Notes on Power Cord and Spare Parts

If the power cord is damaged, it must be replaced at a manufacturer's designated service center to avoid hazards.

For spare parts like HEPA filters or batteries, contact Ultenic customer service.

Adapter Specifications

Information Published

Parameters

After-Sale Service

Ultenic's professional customer service team provides support for all products with a 12-month warranty from the date of purchase.

Contact Ultenic Support and Service via email:

Customer Service Contact Information

Contact details for various regions:

Company Addresses:

• Shenzhen Ultenic Technology Co., Ltd: Floor 8, Block A, Building 5, Tusincere Park, Longcheng Street, Longgang District, Shenzhen City, China
• ULTENIC UK LTD: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
• ULTENIC FRANCE: EU REP 320 rue Saint-Honoré 75001 Paris
• Ultenic Sp. Z O.O.: ul. Osiedle Przemysłowe 16/2, 69-100 Słubice

Contact: E-mail: support@ultenic.com, Tel: +33753753975

Website & Social Media: www.ultenic.com, Ultenic_Official, ultenic__official, UltenicOfficial