Simplecom SD550v2 USB 3.2 Gen2x2 to Dual Bay NVMe M.2 SSD Docking Station

About Product

The SD550v2 is a dual-bay NVMe M.2 SSD docking station designed to access two NVMe M.2 SSDs simultaneously. This allows for effortless file transfer or backup operations between two NVMe M.2 SSDs. With multi-LUN (logical unit number) support, it displays two separate drive letters, simplifying the process of copying files between drives. The fast USB 3.2 Gen2x2 interface supports up to 20Gbps data transfer rate and can be easily attached to a computer USB port.

When not connected to a computer via USB, it can function as a standalone duplicator dock. This feature enables effortless duplication of NVMe M.2 SSDs without the need for a computer host, making it perfect for tasks like data backup and migration.

Diagram: A visual representation shows two NVMe M.2 SSD slots labeled 'Source' and 'Target', a USB-C port, a power switch, and a clone button. LED indicators for clone progress (25%, 50%, 75%, 100%) are also depicted.

Features

• Dual Bay NVMe M.2 SSD docking, supports NVMe M.2 SSD only.
• Access data from two NVMe M.2 slots simultaneously.
• Support multi-LUN, each slot has a separate drive letter.
• USB 3.2 Gen2x2 interface supports up to 20Gbps data transfer rate.
• Support offline clone, standalone duplicating/cloning without PC.
• Sliding cover to protect the M.2 slots when they are not in use.
• Compact design, saves and tidies desktop space.
• LED lights indicate Power and Activity status.

Specifications

• Model: SD550v2
• Interface: USB-C (USB 3.2 Gen2x2)
• Transfer Rate: up to 20Gbps
• SSD Support: NVMe M.2 Only
• SSD Size Support: 2230, 2242, 2260, 2280, 22110
• Multi-LUN Support: Yes
• DC Input: 12V2A
• Net Weight: 88g
• Operating System: Windows 7 and above, Mac OS 10.8 and above
• Dimensions: 72 x 72 x 22mm

Package Contents

• 1x SD550v2 Docking Station
• 1x USB-C to USB-C Cable
• 1x Power Adapter

Installation

1. Plug the power adapter into the dock's USB-C port labeled "DC 12V".
2. Connect the USB-C cable to the USB-C port on the dock labeled "USB-C" and the other end to the PC.
3. This dock does not support hot-swap. Please turn off the docking station prior to plugging or unplugging SSDs, otherwise it may damage the SSD circuit. DO NOT HOT-SWAP SSD ?

Warning: BEWARE HOT SURFACE ? Do not touch the SSD during operation; drives' temperature can reach up to 70°C during operation.

Partition and Formatting

You need to initialize new disks in Disk Management if a new M.2 SSD is installed. To do so, in the search box on the taskbar, type Disk Management. You can also search Computer Management instead, and then go to Storage > Disk Management.

In Disk Management, right-click the disk you want to initialize, and then click Initialize Disk. If the disk is listed as Offline, first right-click it and select Online. Choose GPT partition style then click OK. GPT is more robust and allows for volumes bigger than 2 TB. The older Master Boot Record (MBR) disk type is used by older 32-bit PCs.

Format New Drive:

1. Select and right-click the unallocated space on the drive, then select New Simple Volume.
2. Select Next, specify the size of the volume (you'll likely want to stick with the default, which uses the whole drive), and then select Next.
3. Specify the drive letter you want to assign and then select Next.
4. Specify the file system you want to use, select Next, and then Finish.

Offline Clone

Steps:

1. Unplug the USB cable from the computer.
2. Switch off the docking station.
3. Insert two NVMe SSDs into the "Source" and "Target" slots.
4. Switch on the power button and wait for both NVMe1 and NVMe2 lights to be constant on (a red light will flash if an M.2 SSD is not recognized).
5. Press and hold the CLONE button for about 5 seconds until all Clone Progress Indicators start flashing, then press the CLONE button again to start cloning.
6. Clone in progress: 25%, 50%, or 75% indicators will blink in a cycle according to clone progress.
7. Clone finished when the 100% Indicator is constant on.
8. Switch off the dock after cloning is finished. Please be careful of the hot surface when taking out SSDs.

IMPORTANT NOTES:

• Please back up any important data before the cloning process.
• Target (NVMe2) capacity must be equal to or larger than Source (NVMe1).
• USB cable must be unplugged when cloning is in progress.
• Do not move SSDs or disconnect power when cloning is in progress.
• Do not touch the SSD during operation. Be careful of the hot surface of M.2 SSD; M.2 drives' temperature can reach up to 70°C during operation.
• Cloning time depends on the SSD size (Not Data Size).
• Please note offline clone is a hardware-level copy, and regardless of the data size on the source SSD, it will copy from the first to the last sector of the entire SSD. (Cloning a full or an empty SSD will take the same amount of time).

Troubleshooting

SSD is not recognized

1. Please check the SSD model and spec; this dock supports NVMe M.2 only; SATA M.2 is not supported.
2. Please switch off the dock and switch on again. Please note this dock does not support hot-swap. Please turn off the docking station prior to plugging or unplugging SSDs.
3. You can check the SSD under Windows Disk Management to check if any SSD is offline. If you cloned an SSD, they will have the same signature, and Windows can only assign one drive letter, and another SSD will show offline because it has a signature collision with another. You can force the SSD Online by right-clicking then clicking Online.

Unable to start cloning

1. Please check if the USB cable is disconnected from the computer.
2. Please turn off the docking station and turn it on again until you can see both NVMe1 and NVMe2 lights are constant on.
3. Please check that the target SSD capacity must be larger/equal than the source SSD.

Indicator light stops flashing during offline duplicating

This might be due to bad sectors on either the source or target drive, so data could not be cloned as usual. You can change to another SSD and try again.

Where is the rest capacity of SSD after cloning?

After cloning, if the target SSD size is larger than the source SSD, the rest capacity of the target SSD can be found under Windows "Disk management", which is located at "Administrative Tools" in Control Panel. You can create a new partition by right-clicking the unused space of the target SSD.

Safely Disconnect

Windows: Look for the Safely Remove Hardware icon on the taskbar (right side system tray area). If you don't see it, select Show hidden icons. Click the icon and select the hardware you want to eject.

Mac: In Mac OS, the drive appears as an icon on the desktop. Before unplugging the drive, it needs to be dismounted by dragging the drive to the Trash Can. Once the activity light has gone out, you can safely remove the drive.

Warranty

1 Year limited Warranty. Simplecom's goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

For assistance with regards to warranty, please email to support@simplecom.com.au or create a support ticket at http://www.simplecom.com.au.

Simplecom Australia All Rights Reserved. Simplecom is a registered trademark of Simplecom Australia Pty Ltd. All other trademarks are property of their respective owners. Specifications and external appearance are subject to change without notice. Warranty and technical support covering this product are only valid in the country or region of purchase.

Website: www.simplecom.com.au

Support Email: support@simplecom.com.au