Eureka NERJ15ULTRABK/NERJ15ULTRAWH Robotic Vacuum Cleaner Instruction Manual

Contents

Safety Instructions

When using an electrical appliance, basic precautions should always be followed, including the following:

WARNING:

CAUTION: RISK OF INJURY. BRUSH MAY START UNEXPECTEDLY. REMOVE MAIN BRUSH BEFORE CLEANING OR SERVICING.

WARNING FOR BATTERY

Grounding Instructions

This appliance must be grounded. If it should malfunction or breakdown, grounding provides a path of least resistance for electric current to reduce the risk of electric shock. This appliance is equipped with a cord having an equipment grounding conductor and grounding plug. The plug must be inserted into an appropriate outlet that is properly installed and grounded in accordance with all local codes and ordinances.

WARNING: Improper connection of the equipment-grounding conductor can result in a risk of electric shock. Check with a qualified electrician or service person if you are in doubt as to whether the outlet is properly grounded. Do not modify the plug provided with the appliance – if it will not fit the outlet, have a proper outlet installed by a qualified electrician.

This appliance is for use on a nominal 120-V circuit and has a grounding attachment plug that looks like the plug illustrated. Make sure that the appliance is connected to an outlet having the same configuration as the plug. No adaptor should be used with this appliance.

Class 1 Laser Product

INVISIBLE LASER RADIATION

This device complies with DHHS Radiation Rules, 21CFR Chapter 1, Subchapter J.

  1. To enable Power Saving Mode: In standby or charging state, press and hold the docking button and the LiDAR sensor for 20s. All the indicator lights will turn off.
  2. To disable Power Saving Mode: press and hold the power button to restart the machine.

FCC Compliance Statement

CAUTION: Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

MPE Reminding

To satisfy FCC / IC RF exposure requirements, a separation distance of 20 cm or more should be maintained between the antenna of this device and persons during device operation. To ensure compliance, operations at closer than this distance is not recommended.

SAVE THESE INSTRUCTIONS

Household use only

Technical Data

Product Model Host Charging Voltage Host Rated Voltage Base Station Model Base Station Input Base Station Output Battery Model Battery Rated Voltage
NERJ15ULTRABK
NERJ15ULTRAWH
19.5V = 14.4V = R23W02EDSO2 120V~, 60Hz, 7A 19.5V, 1.85A BP144521 14.4V=

What's in the Box

Components in Box

Robotic vacuum (Dimensions: 355mm x 354mm, Height: 110mm)

Base Station (Dimensions: 468mm x 458mm x 395mm)

Introduction to Parts of Robot Vacuum

Main View (with cover closed):

Main View (with cover open):

Bottom View:

Dust bin:

Mop:

Introduction to Base Station

Main View:

Top View:

Back View:

Inlet:

Preparations Before Use

Placement of the Base Station

  1. Place the base station on a hard surface against a wall, with clear space of at least 5cm on the left and right sides and 80cm in front.
  2. Plug the power cord into an electrical outlet. Then wind the excess cable around the power cord storage slot on the back to avoid affecting the proper function of the robotic vacuum.

NOTES:

Installation of Side Brush to Robotic Vacuum

  1. Turn the robot over. Press the side brush downward into the slot.
  2. To remove: grab the rubber legs of the side brush with both hands (be careful not to pull the hair bundle vigorously) and pull it out.

Installation of the Mop

  1. As shown in the figure, align the mop pad centrally with the mop pad plate and apply it evenly.
  2. Press the mop into the robot to complete the installation.

Power on & Charging

Press and hold the power button "<0xE2><0x96><0xB7>" for three seconds to turn it on. Wait for the power indicator to remain on, and place the robot against the base station as shown in the figure for charging. To facilitate daily use, please keep the robot charged.

NOTES:

Tips:

Before first use, manually put the robot in the base station, and the robot will automatically turn on. After power-on, the robot will automatically pair with the base station. If the white status indicator of base station flashes fast, it means that the base station is disconnected from the robot. See the solution for "the base station indicator flashes white rapidly" in Troubleshooting.

Environmental Requirements

Before using the robotic vacuum, please make sure the area to be cleaned is free from items that may be tangled/stuck with the robotic vacuum (such as wires, hard objects, iron nails, glasses and other sharp fragments), and items that may be dragged or knocked down by the robotic vacuum (such as valuable objects, fragile objects and dangerous objects likely to fall). This helps ensure that the robotic vacuum does not cause personal injury or property damage.

Preparations of the Water Tank

NOTES: Do not add hot water or unauthorized detergent into the tank to prevent potential damage.

  1. To add clean water, remove the clean water tank on the right, open the cover, and fill the tank with clean water to the MAX mark. Then reinstall the tank.
  2. To empty the dirty water, remove the waste water tank on the left, open the cover, and pour out the water.

Setting up App

NOTES:

Download the App

Scan the following QR code or search for eureka robot to download the App. Follow the instructions in the app to create a new account or login.

Add Device

Click "+" in the App to add the device. Choose J15 Pro Ultra. Follow the instructions on the app and continue until the app prompts that the connection is successful.

Connect the Device

  1. Connect your robot to the network that you plan to use for operating the robot. Make sure the robot is placed within good wireless network coverage.
  2. After assembling and powering on the robot, open the robot cover. Press and hold the wireless network pairing button for 3 seconds until you hear a beep. The network indicator light should start flashing. Follow instructions in app for next steps.

Getting Started

NOTES:

Buttons under cover

Network configuration Reset
Press and hold the network configuration button, and the robot will enter the network configuration mode Press the reset button with a toothpick and other pointer objects to restart the robot Press the button to instruct the robot to return to the station; press and hold the button for 3 seconds to turn on or off the child lock Press the button to start/pause robot operation; press and hold the button to turn on/off the robot
After long pressing the "<0xE2><0x96><0xB7>" and "<0xE2><0x97><0x8B>" buttons, the machine will enter Bluetooth pairing mode

Start / Pause / Resume

Press and hold the power button "<0xE2><0x96><0xB7>" for three seconds to turn the robot on/off. Briefly Press "<0xE2><0x96><0xB7>" to start/pause/resume cleaning or use your App to control.

Recharge

Press "<0xE2><0x97><0x8B>" briefly. The robotic vacuum will move from the current location to the base station for charging.

Emptying

After cleaning, the robot will return to the base station and automatically begin self-emptying. More self-emptying settings can be enabled in the app, such as manual emptying and automatic emptying frequency. Please ensure the dust bag of the base station is not full.

Status Indicators of Robotic Vacuum

Indicator Light Status
Solid white light Vacuuming, patrolling
Blinking White Light Charging
Blinking Red Light Fault
Solid white light Recharging
Solid Red Light Low battery recharging
Fast Blinking White Light Bluetooth pairing

Mop Washing

To ensure the mopping effect, the robot will return to the base station halfway to clean the mop pad when mopping the floor, or you can manually set the cleaning frequency of mop on the App based on your needs. After the robot completes the mopping task and returns to the base station, it will automatically clean the mop pad (the cleaning time is slightly longer).

Self-Cleaning of the base station

After the robot finishes mop washing, it will automatically perform self-cleaning of the cleaning tray. You can also manually set the self-cleaning frequency in the app. Then, the mop pads and cleaning tray will be automatically dried. Before the next cleaning task starts, the base station will first activate dust collection for the cleaning tray.

Mop Drying

After the robot finishes mop washing, it will automatically initiate mop drying process (hot air drying, by default). You can modify the functions in the app.

NOTES:

Status Indicators of Base Station

Indicator Light Status
Base station status indicator Solid White Light Stand-by
Cleaning mop
Emptying of the dust bin
Breathing White Light Bluetooth pairing
Fast Blinking White Light Bluetooth disconnected
Breathing Purple Light Base station is self-cleaning (Cleaning the cleaning tray)
Blinking Red Light Fault

Reset to Factory Settings

Simultaneously press and hold the network configuration button and recharging button "<0xE2><0x97><0x8B>" on the robot until you hear a "Ding", and the robot will reset to factory settings and restart. You can also click "More" → "General" → "Reset to factory settings" in the App.

Maintenance

Maintenance of Base Station

  1. Remove the cleaning tray from the bottom of the base station, then take off the left and right cleaning discs in turn, rinse them with clean water, and wipe them clean.
  2. Remove the self-cleaning assembly (roller) from the cleaning tray and rinse off any impurities adhering to it with clean water.
  3. Rinse the cleaning tray under the faucet and wipe it clean.
  4. Reassemble the left and right cleaning discs and self-cleaning assembly back into the cleaning tray in turn, and then reinstall them at the bottom of base station after drying.

Dust Bag Replacement

  1. Remove the dust collector cover.
  2. Pull the used disposable dust bag out of the dust collector.
  3. You can use a soft, dry cloth to wipe and clean the dust collector.
  4. Place a new dust bag, into the rails. Re-install the dust collector cover.

Maintenance of Dust Bin (Clean as Needed)

  1. Open the upper cover of robot and remove the dust bin.
  2. Push up the dust bin cover, and then dump the garbage downward.
  3. Lift the side buckle of the dust bin to remove the dust filter.
  4. The filter is washable and should be dried after washing before placing it back into the dust bin.

How to Use the Cleaning Brush

  1. Cut the hair entangled on the roller brush body with the blade.
  2. Brush off the cut hair with the brush.
  3. Pull out the end of caps the roller brush as shown below, and cut any hairs wrapped around the roller brush by using the cleaning brush in the accessories box. Then, clean the main brush and its cover plate by using the cleaning brush or a soft cloth.
  4. Wash the roller brush with water and dry it. After cleaning, install the roller brush and then the cover plate into the robotic vacuum.

Maintenance of Roller Brush (Weekly Cleaning is Recommended)

  1. Press and hold the left and right release buttons on the cover plate of the roller brush and lift out the cover plate.
  2. Lift the red side of the roller brush to take it out.

Cleaning of Side Brush (Weekly Cleaning is Recommended)

Pull out the side brush. Remove dust on the side brush.

Cleaning of the Robot Sensors (Clean as Needed)

Wipe and clean all sensors of robot with a soft dry cloth, including:

Cleaning of Driving Wheel (Weekly Cleaning is Recommended)

Rotate the driving wheel back and forth to remove debris and clean it with the cleaning brush in the accessories box or a soft cloth.

Troubleshooting

Common issues Possible Causes Solutions
Robot fails to charge Robot is not in contact with charging contacts Place the robot directly in front of the base station and press the recharging button
Robot fails to return for charging Unreasonable placement of base station Refer to the "Placement of the Base Station " section of the manual for details
Robot gets stuck The robot is entangled and stuck by wires and other sundries on the ground Clean up scattered wires and other sundries on the ground
The side brush and roller brush are stuck, and the machine cannot run normally Remove the debris stuck in roller brush/side brush, and start the robot after it is placed on a level ground
Robot is stuck around an obstacle Clear obstacles/set custom restricted areas in the App
Return for charging or stop working before cleaning is completed Low battery Click return to charge or manually put the robot back to the base
Failure to clean as scheduled The scheduled cleaning in the App has been closed Reset the cleaning schedule in the app.
The robot is in the Do Not Disturb mode Turn off the Do Not Disturb mode or adjust the Do Not Disturb time period
Timezone in the App is incorrect Sync timezone in the robot settings
Robot suspended in mid-air Left and right wheels suspended in the air Place the robot on a level ground before starting
Robot keeps moving backward The LiDAR sensor protective cover is stuck Gently tap the protective cover to check it's able to rebound
There is an obstacle in front of the robot Clear obstacles in time
The bumper is stuck After clearing obstacles or foreign objects, gently tap the bumper
Robot has no voice prompt The cliff sensor is dusty Clean the dust on the surface of cliff sensor lens
Voice is set to low volume or muted Turn up the volume in the App
App operation response delay Network busy Restart the router and reduce the number of connected users
Poor reception of mobile phone wireless network signal Check the mobile phone settings
Insufficient network bandwidth Increase network bandwidth
App displays "Bluetooth disconnected" or the base station indicator flashes white rapidly Robot disconnected from base station Method 1: Place the robot near the base station, power off both and restart them. Wait for automatic pairing.
Method 2: Quickly remove and insert the dust bag 3 times or take out and put back the cleaning tray 3 times within 15 minutes (the base station indicator will breath white). Simultaneously press and hold the "<0xE2><0x96><0xB7>" and "<0xE2><0x97><0x8B>" until they flash white and you hear a "Ding". Wait for automatic pairing. Once the connection is successful, the base station indicator will remain white.
Dust leaks from the robotic vacuum during operation The inlet of the dust bin is stuck by small objects Remove the small objects on the inlet
Device is displayed as "Offline" on the App Please check the following issues:
- Mobile phone not connected to the network properly
- Router is not working properly
- Robot vacuum cleaner not turned on
- Wireless network configuration of device is cleared
- Wireless network password or network changed
Please try the following solutions:
Reconnect your mobile phone to the network
Restart the router
Turn on the power switch of robotic vacuum cleaner
Add new home appliances in the App
After the system is started, press and hold the network configuration button for 3 seconds, and release when you hear a beep sound
Follow the mobile phone instructions to add the device again
App unable to scan QR code on the device The QR code on the device is unclear or damaged Enter the Eureka Robot App-Add Device Method 1: Select Add by Model and find the corresponding device;
Method 2: Select Nearby Devices and search for nearby devices to add.
Robot does not respond to button operation with base station Child lock turned on Press and hold the recharge button "<0xE2><0x97><0x8B>" on the robot for 3 seconds to deactivate the child lock. After that, the robot will give a voice prompt saying "Child lock released".
Tap the child lock switch button in the App to turn off child lock. After turning off, the robot will give a voice prompt saying "Child lock released"

The Eureka Limited Warranty

The Eureka two year limited warranty

Midea America Corp. (“Eureka”), subject to the terms and conditions herein, warrants this vacuum cleaner to be free from defects in material and workmanship for a term of two years from the date of original purchase when used in accordance with the Eureka operating and maintenance instructions and under normal household usage. This warranty is granted only to the original purchaser and members of immediate household, and is applicable only to original purchases from Eureka authorized resellers.

What Eureka will do:

Eureka will, at its option, repair or replace a defective vacuum or vacuum part that is covered by this warranty. Repairs may be performed using new or refurbished parts that meet or exceed Eureka specifications for new parts. If Eureka elects to replace the vacuum, the replacement may be a reconditioned unit. Depending on availability of products, Eureka reserves the right to provide you with a replacement product that is the same or similar, or substitute equivalent of the original product. As a matter of warranty policy, Eureka will not refund the consumer's purchase price.

This warranty does not cover:

Obtaining warranty service:

To obtain warranty service you must contact the Eureka Service Team, US toll free, at 1-800-282-2886, CA toll free, at 1-888-365-2230 or US email customerservice@eureka.com, CA email canadasupport@eureka.com, to discuss the warranty claim and procedures to be followed. All warranty claims must include submission of proof-of-purchase documentation. For additional information, you may also visit http://www.eureka.com/.

Shipping charges:

You will be responsible for any initial shipping and insurance charges if the defective product(s) must be shipped for warranty service or warranty evaluation; however, Eureka or a Eureka Authorized Warranty Station will pay the return shipping charges if repairs are covered by the warranty. When returning parts for repair, you must include the model, type and serial number located on the rating plate. If any product submitted for warranty service is found to be ineligible, an estimate of repair cost will be furnished and the repair performed only if requested by the owner and upon receipt of payment or acceptable arrangements for payment.

Further limitations and exclusions:

Any warranty that may be implied in connection with your purchase or use of the vacuum, including any warranty of Merchantability or any warranty of Fitness for A Particular Purpose is limited to the duration of this limited warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you. Your relief for the breach of this warranty is limited to the relief expressly provided above. In no event shall the manufacturer be liable for any consequential or incidental damages you may incur in connection with your purchase or use of the vacuum. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights. You may also have other rights, which may vary by state.

The Eureka 12-month limited battery warranty:

Midea America Corp. (“Eureka”), subject to the terms and conditions herein, warrants this Battery Module to be free from defects in material and workmanship for a term of one year from the date of original purchase when used in accordance with the Eureka operating and maintenance instructions and under normal household usage. This warranty is granted only to the original purchaser and members of immediate household, and is applicable only to original purchases from Eureka authorized resellers.

What Eureka will do:

Eureka will, at its option, repair or replace a defective Battery Module or battery part that is covered by this warranty. Repairs may be performed using new or refurbished parts that meet or exceed Eureka specifications for new parts. If Eureka elects to replace the Battery Module, the replacement may be a reconditioned unit. Depending on availability of products, Eureka reserves the right to provide you with a replacement product that is the same or similar, or substitute equivalent of the original product. As a matter of warranty policy, Eureka will not refund the consumer's purchase price.

This warranty does not cover:

Obtaining warranty service:

To obtain warranty service you must contact the Eureka Service Team, US toll free, at 1-800-282-2886, CA toll free, at 1-888-365-2230 or US email customerservice@eureka.com, CA email canadasupport@eureka.com, to discuss the warranty claim and procedures to be followed. All warranty claims must include submission of proof-of-purchase documentation. For additional information, you may also visit http://www.eureka.com/.

Shipping charges:

You will be responsible for any initial shipping and insurance charges if the defective product(s) must be shipped for warranty service or warranty evaluation; however, Eureka or a Eureka Authorized Warranty Station will pay the return shipping charges if repairs are covered by the warranty. When returning parts for repair, you must include the model, type and serial number located on the rating plate. If any product submitted for warranty service is found to be ineligible, an estimate of repair cost will be furnished and the repair performed only if requested by the owner and upon receipt of payment or acceptable arrangements for payment.

Further limitations and exclusions:

Any warranty that may be implied in connection with your purchase or use of the Battery Module, including any warranty of Merchantability or any warranty of Fitness for A Particular Purpose is limited to the duration of this limited warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you. Your relief for the breach of this warranty is limited to the relief expressly provided above. In no event shall the manufacturer be liable for any consequential or incidental damages you may incur in connection with your purchase or use of the Battery Module. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights. You may also have other rights, which may vary by state.

Disposal of robotic vacuum and battery pack

! Before you discard this appliance, dispose of battery in an environmentally safe manner. Do not discard battery with your regular household trash.

Important battery disposal information. To find a disposal location nearest you, call 1-800-822-8837.

To preserve natural resources, please recycle or dispose of expired battery pack properly. This product contains a lithium-ion battery. It must be disposed of properly. Local laws may prohibit disposal of lithium-ion batteries in ordinary trash. Consult your local waste authority for information regarding available recycling and/or disposal options.

Models: J12 Ultra, J15_PRO_Ultra, J15 Pro Ultra Robot Vacuum, J15 Pro, Ultra Robot Vacuum, Robot Vacuum

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