Samsung MX Registration of Interest & Samsung Reservation+
Terms and Conditions
1. Introduction
The Samsung MX Registration of Interest (“ROI”) & Samsung Reservation+ (“SR+”) (collectively the “Promotion”) is organized by Samsung Malaysia Electronics (SME) Sdn Bhd [Company No. 200301026766(629186-D)] (“Samsung”).
The sales transaction in the Promotion is between the Participating Stores (as defined below) and the Customer. Samsung only provides the recommended retail price (“RRP”) and/or redemption guidance on this site.
Customer agrees to comply with all the terms and conditions when accessing or using this site. The scope of these Terms and Conditions is limited to Samsung's role of hosting this site and organizing this Promotion only.
The Promotion is on a first come first served basis, and while stocks last.
2. Promotion/Redemption Period
The Promotion will run for the periods as stated below or while promotional stocks last, whichever is earlier (“Promotion Period”):
| Promotion Title | Promotion Period |
|---|---|
| Samsung MX ROI | 24 June 2025 – 9 July 2025 (9:59PM) |
| Samsung MX SR+ | 24 June 2025 – 11 July 2025 |
The redemption will run for the periods as stated below or while stocks last, whichever is earlier (“Redemption Period”):
| Promotion Title | Redemption Period |
|---|---|
| Samsung MX ROI | Online: 9 July 2025 (10:00PM) – 31 July 2025 (11:59PM) In-store: 9 July 2025 (10:00PM) – 23 August 2025 (11:59PM) |
| Samsung MX SR+ | 9 July 2025 (10:00PM) – 31 August 2025 (11:59PM) |
Samsung reserves the right to amend, shorten, extend or cancel the Promotion/Redemption Period at its sole discretion without prior notice.
3. Eligibility
The Promotion is open to all Malaysian citizens and residents of Malaysia of 18 years and above (as of 9 July 2025); except Samsung employees (and their immediate families), its related agencies, retailers and dealers.
Eligible Customers are as defined hereinunder in relation to the Campaign and/or Promotion.
4. Participating Stores (“Dealer”)
| No. | Participating Stores | Channel |
|---|---|---|
| a. | Samsung Online Store (https://www.samsung.com/my and Samsung Shop App) | Online |
| b. | All Samsung Experience Stores (SES) | |
| c. | Selected Samsung Authorized Retailers (SPS) | In-store |
| d. | Endless Aisle (Online EA) | |
| f. | All Thunder Match Technology Stores |
(collectively known as the “Participating Stores”)
5. Promotion/Redemption Mechanism
By participating in the Promotion, Customer will be eligible for the following promotion(s) below:
5.1 Samsung MX ROI
Customer who registered interest (by completing and submitting the online ROI form during the ROI Promotion Period) will be eligible to receive a voucher code worth RM180 (“ROI Voucher Code”) for the pre-order of the participating models as set out below (“Participating Models”):
| Participating Models | Value of ROI Voucher Code (RM) |
|---|---|
| Next Galaxy device(s) unveiled during the Galaxy Unpacked Galaxy watch(es) |
RM180 |
The ROI Voucher Code is valid for the pre-order of the Participating Models during the Redemption Period but must be redeemed in the same transaction as the Next Galaxy Smartphone device(s) unveiled during the Galaxy Unpacked.
The ROI Voucher Code will be forfeited if not redeemed during the Redemption Period.
Each Customer is only eligible to redeem one (1) ROI Voucher Code during the Redemption Period.
How to enjoy Samsung MX ROI:
| Channel | Redemption Process |
|---|---|
| Samsung Online Store | 1. Register interest by completing and submitting the online ROI form via: https://www.samsung.com/my https://www.courts.com.my/ https://www.senheng.com.my/ https://bestdenki.com.my/ https://shop.urbanrepublic.com.my/ collectively the “ROI Sites”. |
| 2. Customer will receive the ROI Voucher Code via email. | |
| 3. Visit Samsung Online Store. | |
| 4. Pre-order by adding any Participating Models (but there must be at least one (1) unit of the Next Galaxy Smartphone device(s) unveiled during the Galaxy Unpacked, in the same transaction) to the cart during Redemption Period. | |
| 5. Insert the ROI Voucher Code during check out. Discount in the corresponding ROI Voucher Code worth RM180 will be automatically reflected. | |
| 6. Check out and make payment accordingly. | |
| Endless Aisle | 1. Register interest by completing and submitting the online ROI form via the ROI Sites. |
| 2. Customer will receive ROI Voucher Code via email. | |
| 3. Walk into any Participating Stores that offers Endless Aisle. | |
| 4. Pre-order by adding any Participating Models (but there must be at least one (1) unit of the Next Galaxy Smartphone device(s) unveiled during the Galaxy Unpacked, in the same transaction) to the cart in Endless Aisle during Redemption Period. | |
| 5. Insert the ROI Voucher Code during check out. Discount in the corresponding ROI Voucher Code worth RM180 will be automatically reflected. | |
| 6. Check out and make payment accordingly. | |
| Other Participating Stores | 1. Register interest by completing and submitting the online ROI form via the ROI Sites. |
| 2. Customer will receive ROI Voucher Code via email. | |
| 3. Walk into any Participating Stores (other than Samsung Online Store and Endless Aisle). | |
| 4. Pre-order any of the Participating Models (but there must be at least one (1) unit of the Next Galaxy Smartphone device(s) unveiled during the Galaxy Unpacked, in the same transaction), during the Redemption Period. | |
| 5. Customer to show the ROI Voucher Code to floor sales-person at the point of pre-order. Discount of the corresponding ROI Voucher Code worth RM180 will be deducted from the total bill. | |
| 6. Make payment accordingly. |
The ROI Voucher Code is not exchangeable for cash, not transferable and not refundable. Unless otherwise stated, the ROI Voucher Code cannot be used (not stackable) in conjunction with other promotional offers including but not limited to Shop App first purchase voucher.
By registering interest, Customer agrees to receive marketing communication from Samsung regarding the Galaxy Unpacked and ROI Voucher Code.
5.2 Samsung MX Samsung Reservation+ (SR+)
Customer who registered interest (by completing and submitting the online ROI form during the ROI Promotion Period) is eligible to purchase the SR+ voucher by paying RM10 during the Promotion Period and receive a voucher code worth RM210 (“SR+ Voucher Code”). Steps to purchase the SR+ Voucher Code are as below:
- Customer to complete and submit the online ROI form during the ROI Promotion Period.
- Customer to enter Samsung MX SR+ buy page upon completing the ROI form.
- Customer to select the SR+ Voucher Code, add into cart and proceed to checkout.
- The SR+ Voucher Code will be shared to Customer's email within 24 hours.
The SR+ Voucher Code is only valid for the pre-order of the participating models as set out below during the Redemption Period:
| Participating Models | Value of SR+ Voucher Code (RM) | Limited quantity |
|---|---|---|
| Next Galaxy Smartphone device(s)* unveiled during the Galaxy Unpacked *Only applicable to selected smartphone model(s), not applicable to wearables |
RM210 | Online: 1,412 In-store: 1,005 |
The SR+ Voucher Code is only valid for the pre-order of the Participating Models during the Redemption Period. Each Customer is only eligible to redeem one (1) SR+ Voucher Code during the Redemption Period. The SR+ Voucher Code will be forfeited if not redeemed during the Redemption Period.
SR+ Voucher Code is not exchangeable for cash, not transferable and not refundable. Unless otherwise stated, SR+ Voucher Code cannot be used (not stackable) in conjunction with other promotional offers including but not limited to Shop App first purchase voucher. Subject to the Redemption Period, the SR+ Voucher Code can be stacked with ROI Voucher Code (but there must be at least one (1) unit of the Next Galaxy Smartphone device(s) unveiled during the Galaxy Unpacked, in the same transaction).
Steps to redeem the SR+ Voucher Code:
| Channel | Redemption Process |
|---|---|
| Samsung Online Store | 1. Visit Samsung Online Store during Redemption Period. |
| 2. Pre-order by adding any of the Participating Model(s) to the cart. | |
| 3. At the Confirmation Page, enter a valid SR+ Voucher Code in the Promo Code box and click "Confirm". | |
| 4. Discount in the corresponding SR+ (RM210) value will be automatically reflected. | |
| 5. Checkout and make payment accordingly. | |
| Endless Aisle | 1. Walk into any Participating Stores that offers Endless Aisle. |
| 2. Pre-order by adding any of the Participating Models to the cart in Endless Aisle during Redemption Period. | |
| 3. At the Confirmation Page, enter a valid SR+ Voucher Code in the Promo Code box and click "Confirm". | |
| 4. Discount in the corresponding SR+ Voucher Code (worth RM210) will be automatically reflected. | |
| Checkout and make payment accordingly. | |
| Other Participating Stores | 1. Walk into any Participating Stores during the Redemption Period to pre-order any of the Participating Models. |
| 2. Customer to show the SR+ Voucher Code to floor sales-person at the point of purchase. | |
| 3. Discount of the corresponding SR+ Voucher Code (RM210) value will be deducted from the total bill upon full payment. |
All Promotion(s), Participating Model(s), free gift(s) and voucher codes are limited to the quantity stated above on first come first served basis and while stocks last.
5.4 Actual promotion(s) availability is subject to the respective Participating Stores. Customer is advised to check with point of sales to confirm the promotion type and/or availability prior to purchase.
Samsung reserves the right to suspend, vary, amend, terminate or cancel the Promotion anytime without any prior notice.
Unless otherwise stated, the Promotion is not stackable with other ongoing promotions/deals.
The promotion(s) are on a first come first served basis, and while stocks last.
Samsung reserves the right to amend the Participating Models at its sole discretion without prior notice.
6. Pre-Order
Actual collection/delivery period for pre-order is subject to the stock availability of the respective Participating Stores & Participating Model(s). Customer is advised to check with point of sales on actual collection/delivery date prior or upon pre-order of the Participating Model(s).
In the event the Customer fails to collect the pre-ordered Participating Model(s) within the stipulated periods, the deposit amount (as stipulated by the relevant Participating Store) will be forfeited and the pre-order shall be null and void. E-voucher(s) redeemed in the pre-order will not be refundable.
For the avoidance of doubt, Customers will be charged the full amount for and upon pre-orders made through Samsung Online Store and Endless Aisle.
Samsung reserves the right to change/update the pre-order collection/delivery period without prior notice and shall not be liable for any changes to the same.
7. Payment
Customer acknowledges, understands and agrees that all transactions are between Customer and Dealer only. Samsung only acts as the coordinating party and is not involved or a party of any monetary/sale and purchase of this order transaction.
Customer is not allowed to cancel the order, change the selected device colour or model, or the selected outlet once Customer has successfully completed and confirmed the payment transaction.
Customer shall pay the full amount for the order directly to Dealer only.
8. Delivery
The fulfilment and delivery of the product is handled by Samsung SDS Malaysia Sdn Bhd (“SDS”).
SDS reserves the right to appoint a third (3rd) party vendor or service provider to handle the fulfilment or making available of the product and delivery of the product to you. By providing your personal information including name, delivery address, contact numbers, email address and other information to SDS, SDS can use and/or disclose to such third (3rd) party vendor or service provider for the purposes of delivery service.
To accept the item, the Customer or the authorised representative or the recipient is required to present identification, i.e. NRIC or Passport to the delivery personnel, failing which the delivery personnel have the right to refuse delivery and will return the product to SDS as “unclaimed”.
The proof of delivery of product must be in the form of written acknowledgement of receipt of the product by the Customer, the authorised representative or the recipient. If the delivery address is an office address, an acknowledgement by any office staff will be treated as good acknowledgement of the item.
The time for delivery of the product is between the Customer and SDS. Samsung shall not be liable for any delay in delivery of the product howsoever caused.
9. Customer's Covenants
In connection to this Promotion, Customer will not use this site:
- To submit fraudulent order, false, inaccurate, misleading, defamatory, or libelous information;
- To distribute viruses or any other technologies that may harm Samsung, or the interests or property of other users;
- To export the unit purchased except in compliance with the export control laws of relevant jurisdictions and in accordance with posted rules and restrictions;
In the event if Samsung suspects or discovers that the Customer is abusing this Promotion and/or Samsung in any of the ways mentioned above or otherwise, Samsung may, at its sole discretion, take necessary steps to prevent and mitigate such abuse such as limiting, suspending, or terminating the Customer's user account(s) and access to this site, delaying or removing hosted content, removing any special status associated with Customer account(s), reducing or eliminating any discounts, and taking technical and/or legal steps to prevent Customer from using this site.
10. Limitation of Liability
Samsung uses its reasonable effort to keep its site safe, secure, and functioning properly, but Samsung does not guarantee the continuous operation of or access to this site.
Customer agrees that he/she is making use of this site at his/her own risk, and that it is being provided to Consumer on an "AS IS" and "AS AVAILABLE" basis.
To the extent permitted by applicable law, Samsung excludes all express or implied warranties, terms and conditions including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Customer shall assume full responsibility in case of any accident, damage or claim resulting from participating in this Promotion.
Customer shall be deemed to be able to perform legally binding contract upon his/her submission of the order and there shall not be any refund or costs whatsoever arising from his/her violation of the minimum age stated herein.
Warranty of the Promotional Product is subject to standard product warranty coverage as per terms and conditions stated in the official corporate website at http://www.samsung.com/my/support/warranty. Customer is advised to check the website from time to time and stay informed for any changes on the terms and conditions of the warranty.
11. General
In the event Customer has queries with regard to this Promotion; please call Samsung Consumer Service at 1-800-88-9999.
By participating in this Promotion, Customer fully and unconditionally agrees to and accepts the Terms and Conditions stated herein and the decisions of Samsung on every aspect of this Promotion shall be final and binding.
This Promotion is not valid in conjunction with other promotions, vouchers or discounts.
All pictures and/or images of the Promotional Products found in any advertising and marketing materials are for illustration purposes only and actual item or colour may vary.
The indicated price is Recommended Retail Price (RRP). Both RRP and Promo RRP (if any) are subject to change without prior notice.
Free Gift(s), Rebate(s) and E-Voucher(s) if any, are on first come first served basis and while stocks last.
Free Gift(s), Rebate(s) and E-Voucher(s) if any, are not redeemable for cash, not exchangeable or transferable and cannot be used in conjunction with other promotional offers.
Free Gift(s), Rebate(s) and E-Voucher(s) if any, are only applicable for the purchase made under the Participating Stores during the Promotion Period.
Product display sets purchases, B2B purchases, staff purchases, EPP purchases, Customer Retention Program (CRP) purchase are not entitled to any Free Gift(s), Rebate(s) and/or E-Voucher(s).
Samsung reserves the right to disqualify or reject any submissions/ redemptions for Order or Free Gift(s), Rebate(s) and/or E-Voucher(s) in its sole discretion without prior notice, limit or cancel quantities purchased per person or per order. These restrictions may include order placed by or under the same Customer's account or orders that use the same billing address or delivery address.
Samsung reserves the right to amend these Terms and Conditions without prior notice to the extent permitted by law. Changes to the Terms and Conditions shall become effective as soon as they are displayed in Samsung's website.
Samsung reserves the rights to change the Free Gift(s) if any, with products of similar value without any prior notice.
Samsung and/or Dealer reserves the right to cancel any order without any prior notice. For the avoidance of doubt, any cancellation of orders will not entitle the Customer to any compensation against Samsung and/or Dealer for any losses or damages directly or indirectly that may be suffered or incurred by the Customer as a result of the cancellation.
In the event any Free Gift(s) are being awarded to the Customer having provided false or mistaken identity or information, Samsung reserves the right to revoke the Customer's eligibility for the said Free Gift(s) and recover any damages from such Customer to the fullest extent permitted by law.
In the event Customer returns the Promotional Products purchased, subject to Samsung's standard product warranty coverage and return policy, Customer shall return any Free Gift(s) received together with the purchase of the Promotional Products.
In the event of any electronic, computer, operational and/or technical error affecting the details or pricing or quantity of the product or any promotion on the website, Samsung or Dealer reserves the absolute rights to rectify such error and/or cancel any transaction which has been entered into in reliance of the said error.
Samsung shall not be liable in any way for any costs, expenses, damages, liability or injury arising out of or in any way connected with the Promotion.
By participating in this Promotion, Customer agrees to release and hold Samsung and its employees, officers, directors, shareholders, agents, representatives, parent companies, affiliates, subsidiaries, licensees, advertising, promotion, and fulfilment agencies, and legal advisors, harmless from any and all losses, damages, rights, claims and actions of any kind in connection with the Promotion or resulting from acceptance, possession, use or misuse of the Free Gift, or travel to or from any gift-related activity, including without limitation, personal injury, death, and property damage, and claims based on publicity rights, defamation, or invasion of privacy.
In case of any dispute, Samsung reserves the right to make the final decision. Samsung's decision is final and no further correspondence or appeal will be entertained.
During the Promotion Period, Samsung may collect consumers information including personal information in the form of, among others, survey forms, (whether on our own or by appointed service provided) taken during the Promotion. By participating in the Promotion, you agree that the collection of such information will be processed, handled and use in accordance with the Samsung Privacy Policy at http://www.samsung.com/my/info/privacy.html.
In the event of inconsistencies between the Terms and Conditions found elsewhere with regard to this Promotion (if any) and the Terms and Conditions herein, the latter shall prevail.
The Terms and Conditions of the Promotion shall be governed by and interpreted in accordance with Malaysian law and the parties submit to the exclusive jurisdiction of the Malaysian courts.
