Hot Water Heat Pump All-In-One Pro
Product Specifications
A true energy efficiency company
At Emerald, the company is on a mission to innovate change by engineering solutions that cost people and the planet less.
Proudly Australian, founded, owned, and operated from Sydney's Northern Beaches since 2006.
As a leading manufacturer of efficient, smart, connected hot water and HVAC solutions, Emerald aims to provide solutions engineered to empower everyday Australians to live sustainably, with a commitment to efficiency at the heart of everything they do.
Key Features and Benefits
- Engineered for efficiency: Products are technologically superior, last longer, perform better, and consume less energy.
- Versatile solutions for every home: Seamlessly integrate into both modern and traditional homes, ensuring efficient performance in any installation scenario.
- Superior technology: Advanced DC technology offers outstanding performance, efficiency, and reliability.
- Solar Soaker: Unique to Emerald App, enables customers to benefit from surplus solar, using it to heat, cool, and create hot water for free.
- Wi-Fi connectivity: Smart control via Emerald App allows monitoring on the go and increased savings ?.
- Low GWP: R290 refrigerant delivers superior performance and better efficiency with a low Global Warming Potential (GWP) of 3 ?.
- Sales support: Australian-based sales and account management team provide expertise.
- Tech support: Australian managed tech team assists with installation, troubleshooting, and warranty claims via phone, video tutorials, and resources.
- Engineered for Australia: Products are designed to maximize efficiency in Australia's unique climate.
What sets the Emerald Hot Water Heat Pump All-In-One Pro apart?
DC inverter advantage: Emerald's advanced DC inverter technology improves energy efficiency and reduces noise by adjusting fan and compressor speeds. It allows seamless switching between Standard, Silent, and Boost modes, even without a backup heating element or dedicated power line, unlike most non-inverter systems.
Emerald systems without element
- Great value - Lower upfront and install costs.
- Efficient performance - Boost mode via DC inverter, no element needed.
- Easy installation - Plug-in design minimizes electrical work in accordance with AS/NZS 3000.
- Reliable in the cold - Operates down to -7°C.
Emerald systems with element
- Built for extremes - Performs in colder climates, down to -14°C.
- Faster recovery - Element supports rapid hot water heating.
- Backup assurance - Element activates if the system fails.
Technical Overview:
A diagram illustrates the components of the Emerald Hot Water Heat Pump, including fan, evaporator, controller, compressor, water tank, element, and various inlet/outlet ports. Recharge rates are shown based on outdoor temperature 20°C, comparing Standard HP, Emerald HP without element, and Emerald HP with element.
Size recommendations for the All-In-One Heat Pump are provided: 220L for 1-3 people, 270L for 4-5 people, and 320L for 5+ people.
Generous Government Energy-Efficiency Rebates
Australian federal, state, and territory governments incentivize smart technology adoption through energy-efficiency schemes to reduce energy usage and carbon footprints. Emerald works with government agencies to ensure products align with schemes like VEU, ESS, and REPS.
Air source heat pumps qualify for Small-Scale Technology Certificates (STCs), which encourage installation and can be traded based on unit efficiency and Australian temperature zones. Each STC represents 1MWh of energy saved over ten years.
A table details government energy rebate values (VEECS - Metro/Regional, ESCS - Metro/Regional, National STC) for different models (EE-HWS-A1-220/220E, EE-HWS-A1-270/270E, EE-HWS-A1-320/320E) across various zones and schemes. Note: All certificates have been calculated from the date of 31st of Jan 2025 onwards.
Manage all your installs with Emerald Network
Emerald Network is a central platform to manage Emerald products, sites, and customer information. It offers notifications and advanced troubleshooting to reduce downtime and ensure smooth operation.
- Greater visibility: Real-time monitoring of all Emerald installs from one unified control hub.
- Customer service: Improve customer support by quickly identifying, diagnosing, and troubleshooting errors.
- Boost business efficiency: Centralized platform to manage Emerald products, install sites, and customers.
An illustration shows the Emerald Network interface, featuring a dashboard for site management, notifications, and customer support.
Emerald Hot Water Heat Pump All-In-One Pro: Key Features
- Available in: 220L, 270L, 320L
- Built-in Wi-Fi for smart control ?
- Exceptional efficiency ⚡
- Suitable for residential and commercial use
- Higher than average recharge rates
- Optional built-in back-up heater
- Premium DC technology: Increases efficiency by precisely controlling compressor speed and output.
- R290 high efficiency: Natural refrigerant with a very low Global Warming Potential (GWP) of 3 ?.
- Quiet operation: Produces less than 39.5dB(A)* of sound at 3m distance, similar to light rain ⚙️.
- Boost mode: Use Emerald App to quickly heat water when demand spikes ▶️.
- Performs at -7°C to +46°C: Designed to perform in Australia's extreme climate.
- Plug and play: Non-element models don't require an electrician ✔️.
- Premium materials: Carbon steel tank with diamond enamel coating and galvanized sheet metal outer casing ?️.
- Emerald App compatible: Manage and monitor hot water usage ?.
- Solar Soaker: Connect to solar via Emerald Smart Tech to create free hot water ☀️.
- Emerald Network: Central platform to manage products, installs, consumption, and data ?.
- Generous rebates: Eligible for high government rebates ?.
Specifications
| Specification Item | 220L Models | 270L Models | 320L Models | |||
|---|---|---|---|---|---|---|
| Residential (EE-HWS-A1-220E / EE-HWS-A1-220) | Commercial (EE-HWS-A1-220E-2 / EE-HWS-A1-220-1) | Residential (EE-HWS-A1-270E / EE-HWS-A1-270) | Commercial (EE-HWS-A1-270E-2 / EE-HWS-A1-270-1) | Residential (EE-HWS-A1-320E / EE-HWS-A1-320) | Commercial (EE-HWS-A1-320E-1 / EE-HWS-A1-320-1) | |
| Power supply | 220V ~ 240V/50HZ/60HZ/1Phase | |||||
| Water tank volume | 220L | 220L | 270L | 270L | 320L | 320L |
| Optional running modes | Standard / Silent / Booster / E-Heater | Standard / Silent / Booster | Standard / Silent / Booster / E-Heater | Standard / Silent / Booster | Standard / Silent / Booster / E-Heater | Standard / Silent / Booster |
| Electric heating element | 1.6KW | N/A | 1.6KW | N/A | 1.6KW | N/A |
| Heating capacity (Standard mode) | 2.8kW | 2.8kW | 2.8kW | 2.8kW | 2.8kW | 2.8kW |
| Rated input power (Standard mode) | 0.56kW | 0.58kW | 0.53kW | 0.56kW | 0.58kW | 0.53kW |
| COP for heat pump (Standard mode) | 4.9 | 4.8 | 5.2 | 4.9 | 4.8 | 5.2 |
| Recharge rate per hour (Standard mode) | 58L/h | 58L/h | 58L/h | 58L/h | 58L/h | 58L/h |
| Sound level at 1m (Standard mode) | 49dB(A) | 49dB(A) | 49dB(A) | 49dB(A) | 49dB(A) | 49dB(A) |
| Heating capacity (Silent mode) | 2.0kW | 2.0kW | 2.0kW | 2.0kW | 2.0kW | 2.0kW |
| Rated input power (Silent mode) | 0.44kW | 0.44kW | 0.4kW | 0.44kW | 0.44kW | 0.4kW |
| COP for heat pump (Silent mode) | 4.6 | 4.6 | 5 | 4.6 | 4.6 | 5 |
| Recharge rate per hour (Silent mode) | 41L/h | 41L/h | 41L/h | 41L/h | 41L/h | 41L/h |
| Sound level at 1m (Silent mode) | 45dB(A) | 45dB(A) | 45dB(A) | 45dB(A) | 45dB(A) | 45dB(A) |
| Heating capacity (Booster mode) | 5.2kW | 3.6kW | 5.2kW | 3.6kW | 5.2kW | 3.6kW |
| Rated input power (Booster mode) | 2.4kW | 0.8kW | 2.4kW | 0.8kW | 2.3kW | 0.7kW |
| COP for heat pump (Booster mode) | 4.5 | 4.5 | 4.5 | 4.5 | 5.1 | 5.1 |
| Recharge rate per hour (Booster mode) | 108L/h | 75L/h | 108L/h | 75L/h | 108L/h | 75L/h |
| Heating capacity (E-Heater mode) | 1.6kW | N/A | 1.6kW | N/A | 1.6kW | N/A |
| Rated input power (E-Heater mode) | 1.6kW | N/A | 1.6kW | N/A | 1.6kW | N/A |
| COP for heat pump (E-Heater mode) | N/A | N/A | N/A | N/A | N/A | N/A |
| Recharge rate per hour (E-Heater mode) | 33L/h | N/A | 33L/h | N/A | 33L/h | N/A |
| Max current (under booster mode) | 11.3A | 4.6A | 11.3A | 4.6A | 11.3A | 4.6A |
| Refrigerant | R290 (400g) | R290 (400g) | R290 (450g) | R290 (450g) | R290 (400g) | R290 (400g) |
| Compressor | Highly (Hitachi JV) / DC Inverter / Rotary | |||||
| Fan motor | DC Inverter | |||||
| Fan type | Axial | |||||
| Expansion valve | EEV | |||||
| Defrost | 4-way valve | |||||
| Inner tank | Enamel / 2.5mm tank wall / 3.0mm dome | |||||
| Inner tank design | Concave | |||||
| Tank insulation | Polyurethane / 35mm-157mm | |||||
| Tank protection | 2 x Magnesium anodes | |||||
| Heat exchanger | Microchannel | |||||
| Outer casing | Galvanized painted sheet / White | |||||
| TPR valve | AVG / 850kPa | |||||
| Rated outlet water temperature | 60°C | |||||
| Max outlet water temperature | 70°C | |||||
| Working range with element | -15°C~43°C | |||||
| Working range without element | -7°C~43°C | |||||
| IP class | IPX4 | |||||
| Electric shock proof class | I | |||||
| Unpacked dimension | 600*600*1598mm | 600*600*1598mm | 600*600*1826mm | 600*600*1826mm | 600*600*2105mm | 600*600*2105mm |
| Packed dimension | 650*680*1730mm | 650*680*1730mm | 650*680*1956mm | 650*680*1956mm | 650*680*2225mm | 650*680*2225mm |
| Net weight | 118kg | 118kg | 132kg | 132kg | 146kg | 146kg |
| Gross weight | 126kg | 126kg | 141kg | 141kg | 154kg | 154kg |
*As per the AS/NZS 4234 modelling Standards the modes (Booster, E-Heater) are one-shot functions that will reset to Standard mode.
*Above test results are given based on the test condition ambient 20°C/15°C, Water from 15°C~55°C.
*Warranty period effective from 1 July 2025 for All-In-One Pro models.
*Sound levels tested at 1 metre in a hemi-anechoic chamber.
The information in this brochure is accurate at the time of publication. Emerald App undergoes regular updates to enhance functionality and introduce new features, which may result in changes to the details provided herein.
