Dreo PTC Fan Heater User Manual

Model: DR-HSH002, DR-HSH004-G

Manufacturer: Shenzhen Hesung Innovation Technology Co., LTD

Contact: support@dreo.com | (888) 520-3736 | www.dreo.com

Thank You for Choosing Dreo!

Your support means the world to us. We hope you enjoy your Dreo space heater.

Extend your warranty by registering your product at dreo.com/warranty. For any help, contact expert support via email.

01 Important Safety Instructions

READ AND FOLLOW ALL SAFETY INFORMATION AND INSTRUCTIONS. KEEP FOR FUTURE REFERENCE. FOR HOUSEHOLD USE ONLY

When using electrical appliances, basic precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including:

Additional Safety Notes:

READ AND SAVE THESE INSTRUCTIONS

02 Knowing Your Heater

Package Contents

Product Diagram

The Dreo PTC Fan Heater features:

03 Using Your Heater

Control Panel & Remote Control

All functions can be accessed via the control panel on the unit or the remote control.

Key Controls:

Other Features

Battery Replacement in Remote Control

If the remote indicator is not working, replace the battery.

[Caution] Chemical Burn and Choking Hazard. Keep batteries away from children.

Steps:

  1. Press the locking button to pop out the battery holder.
  2. Replace with the same battery type (CR2025, 3V), ensuring the [+] side faces up.
  3. Push the holder back in until securely locked.

Note: Dispose of used cells properly and keep them away from children.

Specifications

ModelInputRated PowerRemote Control Battery
DR-HSH002120V~ 60Hz1500W (High) 900W (Low)CR2025, 3V
DR-HSH004-G120V~ 60Hz1500WCR2025, 3V

04 Cleaning and Maintenance

Clean the heater at least once during the operating season and before off-season storage for optimal performance.

Always turn off and unplug the heater before cleaning.

[Caution] Do not allow water to enter the heater's interior, as this poses a fire or electric shock hazard.

Any servicing other than cleaning should be performed by an authorized service representative.

Carefully fold the power cord, tie it up, and place the heater in its packing box or a cabinet away from hot or wet locations.

Dust Filter Cleaning

  1. Pull out the filter from the back.
  2. Rinse the filter under running water.
  3. Wait until dry.

TIP: For best performance, clean the filter every 2-4 weeks.

Air Inlet Cleaning

Use a soft, dry cloth or a cotton-tipped swab to remove dust from the air inlet.

05 Troubleshooting

If problems persist, contact Customer Support at support@dreo.com.

ProblemPossible CausesSolution
Malfunction Codes on LED DisplayE2 - Temperature sensor short circuitUnplug from power source and contact Customer Support.
E1 - Temperature sensor open circuitUnplug from power source and contact Customer Support.
FF - Overheat Protection (Ambient temperature above 122°F)Unplug from power source and power on again when ambient temperature drops below 122°F.
P4 - Tip-Over ProtectionPlace the heater back on a flat, level, and stable surface.
Heater does not startPower cord is not properly plugged in.Connect the plug to a powered electrical outlet.
Overheat protection has been activated.Turn the heater OFF, unplug it, and allow it to cool. Check and remove any objects on or near the heater. Wait 5-10 minutes before plugging it back in.
No power is passing through the unit.Ensure your circuit breaker or fuse is working properly.
Heater does not start (cont.)The set temperature is lower than the ambient temperature.Ensure the thermostat is set to a higher temperature than the ambient temperature.
The temperature exceeds the threshold of the thermal cutoff.Turn off the unit, unplug it, allow it to cool, and then plug it into the electrical outlet again.
The heater suddenly stops during heatingThe heater is tipped over.Place it on a flat, level, and stable surface.
The heater suddenly stops during heating (cont.)In ECO mode, the heater will turn off automatically when the set temperature has been reached.This is normal. If your heater turns off frequently, raise the set temperature or switch to Power Heat mode.

06 Dreo Customer Care

Warranty and Service

Default 12-Month Warranty

This appliance is covered by Dreo product and labor warranty for 12 months from the date of its original purchase.

Extend Your Warranty

Extend your warranty by registering your new product on our website dreo.com/warranty.

Warranty Exclusions:

Dreo provides after-sales service for products sold by Dreo or authorized retailers/distributors. For units purchased elsewhere, contact your seller for return and warranty issues.

Customer Support

We're Here to Help!

For any issues or questions regarding your new product, contact our Customer Support Team. Your satisfaction is our goal!

Please have your order confirmation number ready when contacting Customer Support.

Certifications:

Made in China. ETL Listed (Intertek 5020677, 5023664).

Models: DR-HSH004-G, DR-HSH002, DR-HSH002 PTC Fan Heater, PTC Fan Heater, Fan Heater, Heater

File Info : application/pdf, 24 Pages, 5.99MB

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References

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