1 Overview
1.1 Introduction
Thank you for purchasing a PreSonus High-definition Studio-series Audio Interface. Loaded with high-headroom, Class A XMAX™ microphone preamplifiers; a 192 kHz / 24-bit recording and playback engine; onboard DSP mixing features; and more, Studio-series interfaces break new boundaries for music production and recording. Whether your studio is in your bedroom or in a professional facility, the Studio-series interfaces deliver high-quality audio and performance wherever music gets made.
PreSonus Audio Electronics is committed to constant product improvement, and we highly value our customers and their creative endeavors. We appreciate the support you have shown us by purchasing your Studio-series interface and are confident that you will enjoy it for years to come!
About this manual: We suggest that you use this manual to familiarize yourself with the features, applications, and correct connection procedures for your Studio-series interface before trying to connect it to your computer. Doing so will help you to avoid problems during installation and setup.
Throughout this manual, you will find Power User Tips that can quickly make you a Studio-series expert. This manual covers the features and functions of both the Studio 1824c and the Studio 1810c. Where differences occur, the Studio 1824c features will be called out first, followed by the Studio 1810c.
Want more tips and tricks? Please visit www.presonus.com/learn/technical-articles.
1.2 What is in the Box
Your Studio-series package contains the following:
- PreSonus Studio 1824c or Studio 1810c High-definition Audio Interface
- Quick Start Guide
- 1M USB-C to C Cable
- 1M USB-C to A Cable
1.3 Companion PreSonus Products
The package also includes an external power supply and the PreSonus Health Safety and Compliance Guide.
Power User Tip: All companion software and drivers for your PreSonus Studio-series interface are available for download from your My PreSonus user account. Simply visit My.PreSonus.com and register your Studio-series interface to receive downloads and licenses.
PreSonus believes in providing a seamless integration experience across its product ecosystem, enabling systems to communicate as intended right out of the box. For more information, visit www.presonus.com.
2 Hookup
2.1 Front Panel Connections and Controls
Microphone/Instruments/Line Inputs: Equipped with PreSonus XMAX microphone preamplifiers, these inputs offer Class A input buffering and a dual-servo gain stage for ultra-low noise and wide gain control. Each input uses a combo jack accepting XLR for microphones or 1/4-inch plugs for instruments or line-level signals. Channels 1 and 2 feature a switchable 1/4-inch TRS input for either instrument- or line-level signals. Other combo inputs are line-level only.
Input Source (Channels 1 & 2): A button allows switching between instrument and line level on the 1/4-inch inputs. When illuminated, the input accepts a line-level source. Pressing it engages the instrument preamp for guitars or passive basses.
Power User Tip: Active instruments with internal preamps or line-level outputs should be connected to line inputs to avoid damage and signal distortion.
Note: Plugging in microphones or instruments, or switching phantom power, can cause momentary audio spikes. It is recommended to turn down the channel trim before making connections or changing phantom power settings.
Input Gain Control: These knobs provide 80 dB of variable gain (-15 to +65 dB) for microphone and instrument inputs, and 40 dB of variable gain (-20 to +20 dB) for line inputs.
48 Volt Phantom Power: Supplies 48V phantom power to the microphone inputs. The 48V button illuminates blue when active. This function applies to all microphone inputs simultaneously.
WARNING: Phantom power is required for condenser microphones and can damage some dynamic mics, especially ribbon mics. Consult your microphone's documentation before using phantom power.
XLR connector wiring for phantom power: Pin 1 = GND, Pin 2 = +48V, Pin 3 = +48V.
2.1.1 Front Panel Controls (Continued)
Input Meters: LED meters display analog input levels. The red Clip LED illuminates at -0.5 dBFS, indicating potential overload of the analog-to-digital converters. Use gain controls to keep signals below this level.
Output Meters: Display signal levels from the first two driver returns (Main Left/Right), with a range of -50 dBFS to -0.5 dBFS.
? Mute: Press to mute the Main Output signal. The button illuminates red when active.
Sync LED: Indicates sync status with the computer. Flashes red/blue if no sync is available. On the Studio 1810c, it also indicates external S/PDIF sync. Flashes if sample rate mismatches.
Mono (Studio 1824c only): Sums the Main stereo output to mono. Power User Tip: Useful for verifying mono compatibility and checking phase cancellation.
Cue A/B (Studio 1810c only): Switches the source for Headphone 1 output between playback streams 1-2 (default) and 3-4 (button illuminated).
Headphone Level: Two high-power headphone outputs, each with its own level control. Studio 1824c has outputs and controls on the front panel. Studio 1810c has controls on the front and outputs on the rear. Headphone 1 shares streams with main outputs and Headphone 2 with outputs 3 & 4. Studio 1810c Headphone 1 can switch streams via the A/B button.
Main Knob: Controls the Main L/R output level (-80 dB to 0 dB attenuation).
Power Button and Sync Light (Studio 1824c only): The lighted ring around the power button indicates clock source status: Blue for master or receiving external clock; Flashing Red/Blue for detecting clock; Purple for no clock detected.
Power User Tip: Word clock synchronizes digital devices to prevent pops, clicks, and distortion. The Studio 1824c can serve as the master clock.
2.2 Back Panel Connections
Mic / Line Inputs (Studio 1824c only): Combo jacks for microphones (XLR) and line-level signals (1/4-inch TRS up to +18 dBFS).
Line Inputs (Studio 1810c only): 1/4-inch TRS inputs for line-level devices up to +18 dBFS. These are direct-to-ADC inputs with no gain control.
Power User Tip: Use these for synthesizers, signal processors, or stand-alone preamps. Adjust level on the source device.
Line Outputs: Balanced 1/4-inch TRS outputs for routing audio to external devices like headphone amps or monitors. Studio 1824c: Outputs 1-2 share streams with Main/Headphone 1; Outputs 3-4 share with Headphone 2. Studio 1810c: Outputs 3-4 share with Headphone 2. Other outputs have independent streams.
Power User Tip: Line outputs are DC coupled, providing control voltage for external analog equipment.
Main Outputs: Controlled by the front panel Main Level knob. Playback streams 1 & 2 are routed here.
S/PDIF Input and Output: Transmit and receive two channels of audio up to 24-bit/96 kHz. Also supports word clock transmission/reception.
Power User Tip: In UC Surface, set S/PDIF as the Clock Source and sample rate for external sync.
ADAT – S/MUX Input (Studio 1810c & 1824c) and Output (Studio 1824c only): For external digital devices. Provides 8 channels at 44.1/48 kHz, and 4 channels at 88.2/96 kHz. Not functional at 176.4/192 kHz.
BNC Output (Studio 1824c only): Transmits word clock to other digital audio devices, enabling the Studio 1824c to function as the master clock.
MIDI Input and Output: Connects and communicates with external MIDI equipment for sequencing and control.
Power User Tip: MIDI is used to trigger or control audio sources. Ensure correct data transmission and reception.
USB-C Port: Connects the interface to your computer. Compatible with USB 2.0 and 3.0 connections. USB 1.1 is not supported.
Power Connection: Connects the external power supply.
Power Switch (Studio 1810c): On/off switch for the Studio 1810c.
2.3 Connection Diagram
The connection diagrams illustrate how to connect microphones, instruments, line-level devices, MIDI equipment, and digital audio sources (ADAT, S/PDIF) to the Studio 1824c and Studio 1810c, as well as how to connect them to a computer and monitors. These diagrams also show headphone connections and power.
Text boxes within the diagrams provide information on computer requirements and compatibility with DigiMax-series preamps or other compatible hardware, presented in multiple languages (English, Spanish, German, French).
3 Connecting to a Computer
Your Studio-series interface is a powerful audio interface designed for professional audio tools and flexible monitoring. Always visit www.presonus.com to verify the latest system requirements.
Note: Processor speed, RAM, and hard drive performance significantly impact recording system performance and latency.
All PreSonus interfaces use the Universal Control application for firmware updates, device sync, and sample rate management (Windows only). The Universal Control installer includes ASIO and WDM drivers for Windows and UC Surface for macOS and Windows. Download the installer from your My PreSonus user account after registering your interface.
3.1 Installation for Windows
Connect your Studio-series interface via USB-C or USB-A (2.0 or 3.0) and launch the installer. The Universal Control installer guides you through the process, installing ASIO/WDM drivers and UC Surface. It is recommended to quit all other applications before installation.
3.2 Installation for macOS
Studio-series interfaces are class-compliant Core Audio devices in macOS, requiring no driver installation. However, installing Universal Control is highly recommended to access UC Surface for mixing capabilities and to install necessary firmware updates. Follow the installer's prompts carefully, and do not connect the interface until instructed.
Power User Tip: Place the Universal Control application in your Dock for easy access after installation.
3.3 Firmware Updates
Universal Control verifies your interface's firmware version and prompts for updates if necessary. Click the 'Update Firmware' button to begin.
WARNING: Do not power off or disconnect the interface during a firmware update. Reboot the device when prompted after successful completion.
3.4 Using the Studio-series interfaces with Popular Audio Applications
Your Studio-series interfaces can be used with any audio recording application supporting Core Audio or ASIO. Consult your application's documentation for specific driver selection instructions. Basic setup instructions are provided for the following popular applications:
- Ableton Live: Launch, go to Options | Preferences | Audio, select ASIO driver, configure Input/Output.
- Apple Logic: Launch, go to Logic | Preferences | Audio, select Studio-series from the device menu, relaunch if prompted. Use Options | Audio | I/O Labels to enable custom labels.
- Avid ProTools 10+: Launch, go to Setup | Hardware, select Studio-series. Go to Setup | Playback Engine, select Studio-series.
- Cakewalk Sonar: Launch, go to Options | Audio, select ASIO driver mode. Restart Sonar.
- Steinberg Cubase: Launch, go to Devices | Device Setup, select VST Audio System, choose Studio-series ASIO driver. Go to Devices | VST Connections to enable buses.
4 UC Surface Monitor Control Software
4.1 UC Surface Launch Window
UC Surface is a powerful monitor control software included with Universal Control, enabling high-quality monitor mixes and advanced monitoring functions integrated with the Studio One mixer. It allows users of other DAWs to access these same functions, controlling channel and mix output levels, solo, and mute.
Note: Fader adjustments in UC Surface affect the monitor mix only, not the recording level in your host application. Use the interface's preamp controls for recording levels.
Playback Streams: Channels labeled 'DAW' carry playback from your host application. UC Surface offers flexible routing to send these streams to any output.
Universal Control is a hardware management application that displays connected PreSonus interfaces. The Launch window manages driver settings.
- Sample Rate: Set from 44.1 kHz to 192 kHz. Higher rates increase fidelity but also file size and resource usage.
- Clock Source: Internal, External S/PDIF, or External ADAT (1824c only).
- Block Size (Windows only): Adjusts buffer size (16-4096 samples) to balance latency and computer performance. Lowering the buffer size reduces latency but increases CPU load.
- Loopback (Windows only): The ASIO driver provides two virtual streams for recording audio from one application into another, useful for podcasts, livestreams, or karaoke.
4.1.1 Loopback Recording (Windows only)
Loopback allows recording audio from one application into another. It is useful for capturing audio from games, web browsers, or media players for podcasts or livestreams, or for recording vocals over karaoke tracks.
Power User Tip: Loopback streams are not available in macOS due to class-compliant Core Audio drivers; third-party applications may provide this functionality.
From Universal Control, you can enable Loopback and select the streams for recording. When 'Merge Loopback with 1/2' is selected, application audio is recorded with analog inputs 1 & 2. When 'Dedicated Loopback Inputs' is selected, audio is recorded on the last pair of driver inputs (19/20).
Power User Tip: When using either loopback option, select Outputs 1 & 2 in the application you want to record from, and Outputs 3 & 4 in the recording application to prevent feedback loops.
4.2 UC Surface Controls
UC Surface allows the creation of three (1810c) or four (1824c) separate mixes of input channels and DAW returns, providing low-latency monitoring.
- Main Mix Select: View the mix for Main L/R Outputs, also routed to Outputs 1/2 and Headphone Output 1.
- Mix Output Fader Position: Toggle the position of the Mix Output Fader.
- ? Mute: Mute the currently selected Mix.
- Mirror Main: When enabled, the selected mix mirrors the Main mix.
- Mix Selection Buttons: Click to view and edit specific mixes (e.g., Mix 3/4, Mix 5/6, Mix 7/8).
- Mix Output Fader: Controls the overall output level of the selected Mix.
- Mix Meter: Displays the pre-fader output level of the selected Mix.
- Copy Mix: Copy the current mix to quickly set up multiple mixes.
4.2.1 Channel Controls
- Selected Channel Name: Double-click to customize the channel name.
- Channel Color: Select a custom color for the channel.
- Link: Stereo link odd-even channel pairs.
- Channel Select: Click to select a channel for editing.
- ?️ Solo Button: Turns Soloing On and Off.
- ? Mute Button: Turns Muting On and Off.
- Pan Controls: Sets the channel's position in the stereo mix.
- Input Clip: Indicates input has exceeded 0 dB FS. Click to clear.
- Channel Fader: Controls the overall level of the channel. Defaults to down on launch.
- Level Meter: Displays the pre-fader level of each channel.
4.2.2 Device Controls
At the top of the UC Surface window are remote controls for the front panel options. You can also select the monitor mix routed to S/PDIF outputs. The Reset button restores UC Surface mix settings to factory default.
4.3 The Settings Page
The Settings page allows configuration of your Studio-series interface. Click the Settings button (⚙️) in the upper right corner.
- Show ADAT: Option to show ADAT inputs in the UC Surface Mixer. Turn off if not using ADAT to simplify the display.
- Peak Hold: Enables/disables peak hold metering. Default is active peak metering.
- Mixer Bypass: Bypasses UC Surface mixer and routing, allowing the interface to function as a simple I/O device for your DAW.
- Color Scheme: Adjusts the overall lightness or darkness of the UC Surface Mixer.
- Colorize Channels: Select a custom color for channel names or entire channel strips.
- Driver Settings: Displays current driver settings. Open the Launch window to change them.
- Version Info: Displays current firmware and UC Surface version.
5 Studio One Artist Quick Start
PreSonus professional recording products include Studio One Artist software, providing tools for recording, mixing, and production. Studio-series interfaces offer advanced functions via Studio One's Z-Mix feature.
Power User Tip: PreSonus customers may be eligible for a discount upgrade to Studio One Professional. Visit studioone.presonus.com/ for details.
5.1 Installation and Authorization
After installing interface drivers and connecting the hardware, you can install Studio One Artist. Log into your My PreSonus account and register your interface; the Product Key for Studio One Artist will be automatically registered.
Downloading and running the Studio One Installer: Download the installer from your My PreSonus account. For Windows, launch the installer and follow instructions. For Mac, drag the application to the Applications folder.
5.2 Setting Up Studio One
Authorizing Studio One: On first launch, Studio One communicates with your My PreSonus account for verification. Ensure your computer is connected to the internet.
Installing Bundled Content: Studio One Artist includes demo material, instruments, loops, and samples. Select desired content and click 'Install' during the first launch.
Power User Tip: 'Remember Credentials' allows immediate access to purchased content from the PreSonus Marketplace.
5.2.1 Configuring Audio Devices
Studio One Artist is designed for seamless integration with PreSonus interfaces. The Start page automatically scans for available drivers and selects a PreSonus driver by default.
Power User Tip: The Z-mix icon indicates zero-latency monitoring availability. Ensure Universal Control is running in the background for this feature.
If your device is not listed, click 'Configure Audio Devices' on the Start page to open the Options window. Select the 'Audio Setup' tab and choose your device driver.
5.2.2 Configuring MIDI Devices
Configure MIDI keyboard controllers, sound modules, and control surfaces via the 'External Devices' window. Install necessary drivers for third-party MIDI hardware before proceeding. Skip this section if you do not use MIDI devices.
Setting Up an External MIDI Keyboard Controller
MIDI controllers are referred to as 'Keyboards' in Studio One Artist and require configuration. Connect the MIDI Out of your controller to a MIDI In on your interface or computer.
- Click 'Configure External Devices' on the Start page to open the External Devices window.
- Click the 'Add' button to launch the Add Device window.
- Select your MIDI controller from the list or choose 'New Keyboard'. Customize the name.
- Specify MIDI channels (all 16 recommended).
- Optionally filter control functions like Aftertouch, Pitch Bend, or CC messages.
- In the 'Receive From' dropdown, select the MIDI interface input your keyboard is connected to.
- Power User Tip: In the 'Send To' dropdown, select the MIDI interface output if your keyboard needs to receive MIDI data from Studio One.
- If this is your primary keyboard controller, check 'Default Instrument Input'.
- Click OK.
Setting up an External MIDI Sound Module
MIDI sound modules are referred to as 'Instruments'. Connect the MIDI In of your sound module to the MIDI Out of your interface.
- In the External Devices window, click 'Add'.
- Select 'New Instrument' or your device from the list. Customize the name.
- Specify MIDI channels (all 16 recommended).
- In the 'Send To' menu, select the MIDI interface output for your sound module. Click OK.
5.3 Creating a New Song
With your audio and MIDI devices configured, you can now create a new Song, starting with default audio I/O setup.
- From the Start page, select 'Create a New Song'.
- Name your Song, choose a directory, and select a template or 'Empty Song'.
- Select 'Empty Song'. Set sample rate, bit depth, song length, and time format. Click OK.
Power User Tip: Select 'Stretch Audio Files to Song Tempo' to automatically import loops at the correct BPM.
5.3.1 Configuring Your I/O
Access Song Setup via 'Song | Song Setup'. Navigate to the 'Audio I/O Setup' tab.
- Inputs Tab: Enable desired inputs. It's recommended to create mono inputs for each interface input and stereo inputs as needed.
- Outputs Tab: Enable desired outputs. The 'Audition' menu allows selecting an output for auditioning audio files before importing. This is typically set to the main output bus.
Power User Tip: Click 'Make Default' to apply this I/O configuration every time you open Studio One.
Setting Up Z-Mix: PreSonus interfaces offer zero-latency monitoring through Studio One. Enable outputs as 'Cue Mix' outputs to activate Z-Mix controls within the Studio One mixer. Universal Control must be running in the background.
5.3.2 Creating Audio & MIDI Tracks
- Click the 'Add Tracks' button in the Arrange window.
The 'Add Tracks' window allows customization of track name, color, effects presets, and physical input/output sources. You can select the number and type of tracks:
- Audio: For recording and playback of audio files.
- Instrument: For recording and playback of MIDI data to control external MIDI devices or virtual instruments.
- Automation: For creating automated parameter controls.
- Folder: For organizing and editing multiple tracks.
Power User Tip: Use 'Track | Add Tracks for All Inputs' to create an audio track for each available input.
Anatomy of an Audio Track: Includes controls for Record Arm, Mute, Solo, Monitor, Track Name, Meter, Custom Color, ST/Mono setting, and Audio Input Source Select.
Note: MIDI Tracks are similar to Audio Tracks, with the Input Source list showing available external MIDI devices and Virtual Instruments.
5.3.3 Recording an Audio Track
- Create an audio track, set its input to Input 1 on your PreSonus interface, and connect a microphone to that input.
- Select 'Record Enable' on the track. Adjust the input gain on your interface while speaking or singing into the microphone. Ensure the input meter in Studio One Artist reacts appropriately, adjusting gain to near maximum without clipping (distorting).
You are now ready to record. For complete instructions, consult the Studio One Reference Manual.
5.3.4 Adding Virtual Instruments and Plug-in Effects to Your Song
Add plug-ins and instruments by dragging them from the Browser. Effects can also be dragged between channels, and custom effect chains can be created.
Opening the Browser: Use the 'Edit', 'Mix', and 'Browse' buttons in the Arrange window. The 'Browse' button opens the Browser window, displaying virtual instruments, plug-in effects, audio files, and MIDI files.
Drag-and-Drop Virtual Instruments: Click the 'Instrument' button in the Browser, select an instrument or patch, and drag it to the Arrange view. Studio One Artist will automatically create a new track and load the instrument.
Drag-and-Drop Effects: Click the 'Effects' button in the Browser, select a plug-in or preset, and drag it to the desired track.
Drag-and-Drop Audio and MIDI Files: Locate, audition, and import files by dragging them from the file browser into the Arrange view. Dragging to an empty space creates a new track; dragging to an existing track adds the file to that track.
5.4 Monitor Mixing with Z-Mix
PreSonus interfaces feature the Z-Mix feature for zero-latency monitor mixes within Studio One. Designate output pairs as 'Cue Mix' to access Z-Mix controls in your Studio One mixer. Universal Control must be running in the background.
You can create a cue mix and send it to any output by creating an output bus and enabling 'Cue Mix'.
Power User Tip: Designating the main output as a cue mix provides quick access to zero-latency monitoring for live inputs. A 'Zero Latency' button will appear on audio channels with assigned inputs.
5.4.1 Z-Mix Functions
Creating a Cue Mix output introduces a 'Z-Mix object' in the Console channels. These objects appear in the far left column of extended channels (Small Console view) or below the Send device rack (Large Console view).
To enable zero-latency hardware monitoring, click the 'Z' icon on the output channel strip for the desired cue mix enabled output.
- Activate Button: Deactivate the Z-Mix object to remove a channel from the Z-Mix. Usually left enabled.
- Horizontal Level Fader: Controls the Z-Mix volume for the channel. Once adjusted, it is independent of the main mix.
- Pan Control: Sets the pan position for the channel in the Z-Mix outputs.
- Lock to Channel Button: By default, Z-Mix level and pan are locked to the Main Mix. Moving the Z-Mix fader unlocks independent control. Clicking the Lock button re-locks the settings to the Main Mix.
6 Technical Information
6.1 Specifications
| General | |
|---|---|
| Sample Rates | 44.1, 48, 88.2, 96, 176.4, 192 kHz |
| Converter Resolution | 24-bit |
| Converter Dynamic Range A/D | 114 dB |
| Converter Dynamic Range D/A | 114 dB |
| Microphone Inputs | |
|---|---|
| Maximum Level | +16 dBu, min gain |
| Gain Range | 80 dB |
| Frequency Response | 20 Hz - 20 kHz (unity gain) |
| Dynamic Range | 110 dB (A-wtd, min gain) |
| THD + N | 0.005% (1 kHz, 0dBu, unity gain) |
| EIN | -128 dBu (A-wtd, 20 kHz BW, Rs=150Ω, max gain) |
| Input Impedance | 14 kΩ |
| Phantom Power | 48V (>10 mA per channel) |
| Line Inputs | |
|---|---|
| Maximum Level | +21 dBu (balanced, min gain) |
| Gain Range | 40 dB |
| Frequency Response | 20 Hz-20 kHz (unity gain) |
| Dynamic Range | 112 dB (A-wtd, min gain) |
| THD + N | 0.005% (1 kHz, +18 dBu, min gain) |
| Input Impedance | 10 kΩ |
| Instrument Inputs | |
|---|---|
| Maximum Level | +15 dBu (unbalanced, min gain) |
| Gain Range | 80 dB |
| Frequency Response | 20 Hz - 20 kHz (min gain) |
| Dynamic Range | 112 dB (A-wtd, min gain) |
| THD + N | 0.020% (1 kHz, +10 dBu, min gain) |
| Input Impedance | 1 MΩ |
| Main Outputs | |
|---|---|
| Type | 1/4" TRS female, DC Coupled |
| Maximum Level | +18 dBu, balanced |
| Frequency Response | 20Hz - 20kHz (unity gain) |
| Dynamic Range | 108 dB (A-wtd, unity gain) |
| THD + N | 0.004% (1 kHz, -1 dBFS, unity gain) |
| Line Outputs | |
|---|---|
| Type | 1/4" TRS female, DC coupled |
| Maximum Level | +18 dBu, balanced |
| Frequency Response | 20 Hz - 20 kHz |
| Dynamic Range | 108 dB (A-wtd, -60 dBFS) |
| THD + N | 0.004% (1 kHz, -1 dBFS, unity gain) |
| Headphone Outputs | |
|---|---|
| Maximum Power | 150 mW/channel (60Ω load) |
| Frequency Response | 20 Hz - 20 kHz (unity gain) |
| Dynamic Range | 103 dB (A-weighted, 1 kHz, unity gain) |
| THD + N | 0.250% (1 kHz, 150 mW, unity gain) |
| Impedance Working Range | 32Ω to 600Ω |
| Physical | |
|---|---|
| Height | 1.75" (44 mm) |
| Width | 1824c: 19" (483 mm), 1810c: 12.5" (317 mm) |
| Depth | 5.5" (140 mm) |
| Weight | 1824c: 4.8 lbs (2.2 kg), 1810c: 3.2 lbs. (1.45 kg) |
7 Warranty
7.1 Warranty Information
PreSonus' warranty obligations for this hardware product are limited to the terms set forth below.
How Consumer Law Relates To This Warranty: This warranty grants specific legal rights, which may vary by state, country, or province. PreSonus does not exclude, limit, or suspend other rights you may have, including those arising from a sales contract. Consult your local laws for a full understanding of your rights.
PreSonus Products And EU Statutory Warranty: European Union consumer law provides statutory warranty rights in addition to the PreSonus limited warranty. A summary is provided below:
| EU Consumer Law | PreSonus Limited Warranty | |
|---|---|---|
| Repair or Replacement Coverage For | Defects present when customer takes delivery | Defects arising after customer takes delivery |
| Warranty Period | 2 years (minimum) from original date of purchase (unless superseded by PreSonus) | 1 year from original date of purchase (unless superseded by PreSonus) |
| Cost of Coverage | Provided at no additional cost | Included at no additional cost |
| Who to contact to make a claim | The seller | PreSonus technical support for your region |
What This Warranty Covers: PreSonus warrants defects in material and workmanship in PreSonus-branded products under normal use. This Limited Warranty applies only to hardware products manufactured by or for PreSonus.
Exclusions and Limitations: This warranty does not cover:
- Damage caused by accident, abuse, improper installation, operation, rental, modification, alteration, or neglect.
- Damage from improper grounding, faulty wiring, faulty equipment, or connection to an incorrect voltage range.
- Damage to drivers or diaphragm assemblies from over/under driving or signal surge.
- Damage occurring during shipment or improper handling.
- Damage from unauthorized repair or service.
- Products with altered or removed serial numbers.
- Products purchased from unauthorized dealers (unless transferable warranties are registered).
Who This Warranty Protects: The original retail purchaser of the product (excluding products with non-transferable warranties unless registered).
How Long This Warranty Lasts: The warranty begins on the original date of purchase.
| 1-Year Limited Warranty | Model | Transferable |
|---|---|---|
| Product Category | ||
| Recording Interfaces | AudioBox® iOne, AudioBox iTwo, AudioBox Stereo, AudioBox Studio, AudioBox USB, AudioBox VSL (1818, 44, 22), FireStudio™ Project, FireStudio Mobile, FireStudio Mobile Studio, Studio 192, Studio 192 Mobile, Studio-series (1824/1824c, 1810/1810c, 68/68c, 26/26c, 24/24c), Quantum, and Quantum 2 | No |
| Preamplifiers | ADL600, ADL700, BlueTube DP V2, DigiMax D8, DigiMax DP88, Eureka, RC500, Studio Channel, TubePre V2 | No |
| StudioLive® Mixers | Series III (32, 24, 16, 32R, 24R, and 16R), 16.0.2, 16.4.2AI, 24.4.2AI, 32.4.2AI, AR8, AR12, AR16, AR22, RM16AI, RM32AI | No |
| Monitoring & Controlling | ATOM, Eris®, Central Station PLUS, FaderPort™, HP4, HP60, EarMix, Monitor Station, Monitor Station V2, R-Series, Sceptre®, Temblor® | No |
| Accessories | Covers, Dolly, PRM1 mic, Sub Pole, breakout cables, power supplies, M10 Kit | No |
| 3-Years Limited Warranty | Model | Transferable |
|---|---|---|
| Product Category | ||
| Live Sound | StudioLive AI 328, 312, 315, 18S, ULT10, ULT12, ULT15, ULT18, AIR10, AIR12, AIR15, AIR15S, AIR18S | Yes |
What PreSonus Will Do: PreSonus will repair or replace products covered by warranty at no charge for labor or materials. If shipping is required, the customer pays initial shipping charges; PreSonus pays return shipping.
How to Get Warranty Service (USA):
- Maintain an active user account with PreSonus and ensure your hardware is registered. Visit www.presonus.com/registration.
- Contact Technical Support at (225) 216-7887 or submit a support ticket at support.presonus.com. All service requests require confirmation from Tech Support.
- A return authorization number and shipping instructions will be provided after service request review.
- Return products in original packaging. PreSonus is not responsible for shipping damage to cases. Products not in original packaging may not receive warranty repair.
How to Get Warranty Service (outside of USA):
- Maintain an active user account with PreSonus and ensure your hardware is registered. Visit www.presonus.com/registration.
- Contact the Technical Support/Service Department for your region at www.presonus.com/buy/international_distributors and follow their procedures.
Limitation of Implied Warranties: Implied warranties (e.g., merchantability, fitness for a particular purpose) are limited to the duration of this warranty.
Exclusion of Damages: PreSonus' liability is limited to repair or replacement of the defective product. PreSonus is not liable for damages based on inconvenience, loss of use, lost profits, lost savings, damage to other equipment, personal injury, or consequential damages, even if advised of their possibility.
Product features, design, and specifications are subject to change without notice.
