Sony Reference Guide and Limited Warranty

Safety Precautions

To prevent accidentally swallowing of the device parts, do not put them in your mouth.

To store this unit, avoid any locations subject to extremely high/low temperatures, high humidity, or direct sunlight.

For Customers in Europe

Manufacturer: Sony Corporation

EU Importer/manufacturer's authorized representative: Sony Europe B.V., Da Vincilaan 7-D1, 1930 Zaventem, Belgium.

UK Importer/manufacturer's authorized representative: Sony Europe B.V., The Heights, Brooklands, Weybridge, Surrey KT13 0XW, United Kingdom.

Disposal of waste batteries and electrical and electronic equipment (applicable in the European Union and other countries with separate collection systems)

This symbol on the product, the battery or on the packaging indicates that the product and the battery shall not be treated as household waste. On certain batteries this symbol might be used in combination with a chemical symbol. The chemical symbol for lead (Pb) is added if the battery contains more than 0.004% lead. By ensuring that these products and batteries are disposed of correctly, you will help to prevent potentially negative consequences for the environment and human health which could be caused by inappropriate waste handling. The recycling of the materials will help to conserve natural resources. In case of products that for safety, performance or data integrity reasons require a permanent connection with an incorporated battery, this battery should be replaced by qualified service staff only. To ensure that the battery and the electrical and electronic equipment will be treated properly, hand over these products at end-of-life to the appropriate collection point for the recycling of electrical and electronic equipment. For all other batteries, please view the section on how to remove the battery from the product safely. Hand the battery over to the appropriate collection point for the recycling of waste batteries. For more detailed information about recycling of this product or battery, please contact your local Civic Office, your household waste disposal service or the shop where you purchased the product or battery.

Limited Warranty (U.S. and Canada)

Product Types Covered: Camcorder, Digital Still Camera, Digital Camera, Interchangeable Lens Camera, Interchangeable Lens, Accessory

Term: 1 year from the original date of purchase.

Sony Electronics Inc. (U.S.) and Sony of Canada Ltd. (Canada) warrant this product against defects in material or workmanship for the original owner and subsequent end-user owners.

Sony will, at its option, repair the product using new or refurbished parts, or replace it with a new or recertified/refurbished product of the same or similar model.

Sony does not warrant that the operation of the product will be uninterrupted or error-free.

Obtaining Warranty Service

To obtain warranty service, deliver the product, in its original or equivalent packaging, to a Sony authorized service center with a dated purchase receipt.

Sony cannot guarantee repair or exchange without risk to software or data loss. Users are responsible for backing up any removable media, data, software, or other materials.

For purchases made in the UNITED STATES:

• Visit Sony's Website: www.sony.com/support
• Call the Customer Experience Center: 1-800-222-SONY (7669)

For purchases made in CANADA:

• Visit Sony's Website: www.sony.ca/support
• Call the Customer Experience Center: 1-877-899-SONY (7669)

On-site service may be available for televisions within a 50km radius of an authorized service facility, provided the residence is accessible by an on-road service vehicle.

Repair/Replacement Warranty

This Limited Warranty applies to any repair, replacement part, or replacement, recertified, or refurbished product for the remainder of the original Limited Warranty period or for ninety (90) days, whichever is longer.

Replaced parts or products become Sony's property. Replacement products may vary in color or cosmetic design and may not include original engravings or customizations.

Warranty Exclusions

Sony is not responsible for, and this warranty does not cover:

• Damage arising from failure to operate the product within its intended uses or failure to follow the owner's manual and safety instructions.
• Labor or parts costs incurred from non-Sony authorized service providers.
• Product issues caused by defects in material or workmanship during ordinary consumer use.
• Products purchased from sources other than Sony or authorized dealers (including non-authorized online auctions).
• Issues due to: outdoor exposure, acts of nature, power surges, accidental damage, abuse, limitations of technology, cosmetic damage, contact with liquids, heat, humidity, sand, smoke, or foreign materials.
• Damage, malfunction, or failure resulting from use of unauthorized parts or supplies.
• Damage, malfunction, or failure resulting from unauthorized servicing.
• Computer viruses, bugs, worms, or Trojan Horses.
• Malfunctions due to peripherals/accessories.
• Modifications to any part of the product (including "rooting").
• Consumable parts such as batteries.
• Products with altered or removed serial numbers.
• Pixel outages up to 0.01% on displays.

This Limited Warranty does not cover products sold "AS IS" or "WITH ALL FAULTS," or consumables (like fuses or disposable batteries). Sony will not replace missing components from "Open Box" purchases.

Limitations on Damages

Sony shall not be liable for any incidental or consequential damages for breach of any express or implied warranty or condition. Recovery against Sony shall not exceed the original purchase price of the product.

Duration of Implied Warranties

Any implied warranty of merchantability or fitness for a particular purpose is limited in duration to the duration of this Limited Warranty, to the extent permitted by applicable law.

Dispute Resolution/Arbitration (U.S. Purchasers)

For purchases made in the U.S., a dispute resolution/arbitration provision details your rights and instructions for disputes related to the product.

What Happens If We Have A Dispute: You and Sony agree that any dispute shall be resolved exclusively through binding arbitration. By agreeing to arbitration, you give up the right to litigate in court or participate as a party or class member in any court disputes. All dispute resolution proceedings will only consider your individual claims, and neither party will pursue disputes as a class action, representative action, consolidated action, or private attorney general action.

You have the right to litigate any dispute on an individual basis in small claims court or other similar court of limited jurisdiction, provided the amount at issue does not exceed $15,000 and the court has proper jurisdiction.

Arbitration Instructions

To begin arbitration, either party must make a written demand to the other. Arbitration will take place before a single arbitrator, administered according to the American Arbitration Association's (AAA) Expedited Procedures of the Commercial Arbitration Rules and Supplementary Proceedings for Consumer-Related Disputes.

Filing fees will be shared, with Sony covering additional administrative fees and expenses if your fees exceed AAA's consumer dispute limits.

Arbitration will take place in your county and state of residence, governed by applicable federal or state law. The Federal Arbitration Act governs the arbitration process itself.

The Arbitrator's decision is binding and final, subject to limited appeal rights under the Federal Arbitration Act.

Opt-Out Instructions

If you do not wish to be bound by the binding arbitration provision, you must notify Sony in writing within 30 days of purchase. The notification must be mailed to Sony Electronics Inc., 16535 Via Esprillo, MZ 1105, San Diego CA 92127, Attn: Legal Department, and must include your name, address, purchase date, and a clear statement opting out of arbitration and class action waivers.

Opting out does not affect warranty coverage.