OTTOCAST CA361 TV Box: Function Usage and Troubleshooting
Function Usage
How to connect CA361 1Use TV Box
- Connect the CA361 into the USB port of the car computer. This port is used to connect an iPhone via wired CarPlay. A Bluetooth interface will appear on the car computer.
- Connect the TV box to the HDMI port of the CA361 via a double-headed HDMI cable, and connect the power cable of the TV box to the car cigarette lighter or USB power port.
Note: The device screen may display "No Signal", "AUTO-094F", and serial numbers like "490123080301", "24032617.2863.2".
Which cars can be used?
This device is compatible with all cars with wired CarPlay.
Which TV boxes can be used?
This device can be adapted to all TV boxes with HDMI output.
Light status indication
- Power on: Red light is always on
- No HDMI signal detected: Blue light flashes
- Normal operation (HDMI signal input): Blue light is always on
- P2P upgrade mode: Green light is always on
- Upgrading: Flashing red and blue alternately
- Upgrade completed: White light is always on
- Reset successful: White light flashes until the button is released
How to upgrade firmware?
Method 1
Click on the APP Firmware Update to upgrade.
Method 2 (iPhone)
- Connect to the adapter WiFi, turn on WLAN, find the Wi-Fi starting with " AUTO- ", and connect with the password 88888888.
- After the connection is successful, open the website
http://192.168.1.101. - Ensure your phone can use mobile data normally.
- Find "Updates" on the website. If there is an update available, click on it to upgrade your device.
Method 3 (Android phone)
- Use the function button to enter the P2P upgrade mode. At this time, the green light is always on.
- On your phone, go to WiFi >> Advanced Settings >> WiFi Direct, click [ AUTO -xxxx] and make sure it is connected.
- Ensure your phone can use mobile data normally, enter
192.168.1.101on your smartphone browser, and then click "Update".
How to submit product usage logs?
method 1
Click Report Log on the APP Upload logs.
Method 2 (iPhone)
- Connect to the WIFI of the adapter. The WiFi name is AUTO -xxxx. Enter the password 88888888.
- Enter the URL
192.168.1.101in the browser to enter the server background. - Make sure that the mobile phone can use mobile data normally.
- Fill in the car brand and model, year, and issue details, then click Submit to report the issue.
- After the success notification appears, please take a screenshot and send an email to
support@ottocast.com.
Method 3 (Android phone)
Follow steps 1-2 of [Firmware Update] Method 3 on the previous page to make sure your phone can use mobile data normally, then enter 192.168.1.101 on your browser again to submit the issue.
How to reset the system?
method 1
Follow steps 1-2 of [Firmware Update] Method 3 on the previous page. Make sure your phone can use mobile data normally, and then enter 192.168.1.101 on the browser again to reset your device.
Method 2
After long pressing for more than 15 seconds, the white light flashes, all connection records are cleared, and then the device restarts (restart only after releasing).
Key Function
- Press and hold Power: Enter burning mode.
- Long press for 3 seconds: Enter P2P mode.
- After powering on, press and hold for 10 seconds: Reset, clear the connection record, and then restart (restart after releasing).
Frequently Asked Questions
1. How to confirm whether it can be used in my car?
A. This box supports cars with wired CarPlay. Please first confirm whether the original car has the wired CarPlay function. If the car can use wired CarPlay, you can use the TV box projection function of the box.
B. The specific method is: You can try to connect the iPhone to the USB port of the original car that supports the CarPlay protocol to see if you can enter the CarPlay interface.
2. CA361 is connected to the original car?
A. Check that the original car can use wired CarPlay normally. Use your iPhone to connect to the car to verify or activate wired CarPlay and then connect to the box.
B. Please check whether the USB cable is plugged in correctly, tightly, and in place according to the instruction manual.
C. Choose another USB port on the original car to try, and do not plug other devices into other USB ports.
D. Restore the original car system to factory settings and reconnect. Replace the USB cable (you can replace it with an Android phone data cable).
E. Try to use the PC upgrade method to perform an upgrade test.
If the above methods fail to connect to the car, please refer to the manual and upload a LOG to us, indicating the model year and fault phenomenon, the VIN code of the car (driver number), and send us a screenshot of the successfully uploaded interface. The engineer will analyze immediately.
3. What is the reason why a black screen appears after CA361 is connected to the original car?
- Reset the car, use iPhone to connect to the car to activate CarPlay, re-plug and unplug the box; still black screen.
- Connect the mobile phone to the box WiFi and enter the background to check for updates to the latest version of the software.
- If none of the above operations work, please refer to the manual and upload a LOG to us, indicating the model year and fault phenomenon, the car's VIN code (driver's number), and send us a screenshot of the successfully uploaded interface. Engineers will analyze it as soon as possible.
4. What should I do if the ca361 does not respond when connected to the TV stick?
- After the TV stick is connected for the first time, there will be an automatic upgrade step. At this time, there will be no response or a black screen. You need to wait for 1-2 minutes before it will automatically enter the TV stick screen.
- Connect your mobile phone to the box WiFi and enter the background to check for updates to the latest version, reset the box, and re-plug and unplug it.
- None of the above operations work. We need to provide the model parameters of the TV stick. We need to purchase the same equipment for debugging.
5. CA361 When using a TV stick to play videos, frames are dropped, stuck, and there is a picture with no sound.
- Connect your phone to the box WiFi and enter the background to check and update to the latest version. Reset the box and re-plug it.
- Change the Wi-Fi network that the TV Stick is connected to or restore the network settings of the TV Stick.
- Connect the HDMI IN port to play offline videos to check whether they can be played normally.
- Replace the TV stick. We recommend using a 2K or lower TV stick for connection. If it still doesn't work, please provide the original car screen resolution and send us a log.
